Henry Lee at Open Road Toyota was outstanding, clear, patient, and truly made sure I was happy with my 4Runner. He explained everything without pressure, followed up afterward, and felt like someone who actually cared. Highly recommended to anyone shopping Toyotas. He's honest, has great character, and puts you first. read more

Toyota vehicles in general have some unique qualities for which I often like to refer to as Toyota-ness . Things everyone know about Toyotas include reliability, reliability and more reliability . Oh and of course higher than average resale value is a given too . But what I was referring to as Toyota-ness is a bit more subtle and nuanced . For example their 4 cylinder engines are fairly fuel-efficient in their own right but often emit a coarse or even raspy note when pushed . And yes their vehicles usually last for a looong time under normal driving but moments of excitement behind the wheel are few and far between . Also next time when you sit inside a newer compact Toyota product try pushing the cabin liner up against the roof and you might feel some hollowness which is somewhat disconcerting . That said I do applaud their work on the current gen Corolla as they all come standard with LED lighting and great styling not to mention advanced safety sensing technology . And don't even get me started on the newly redesigned Prius cos it looks simply stunning ! So to recap if you prioritize reliable , trouble-free and uneventful transportation then look no further than your local Toyota dealer . read more

OpenRoad Toyota Richmond - Supra as sleigh :D - Car Dealers Near Me - Richmond, British Columbia

very poor customer service, waiting phone call are too long. wasted my time. My friend was supposed to buy Toyota 4 years ago. Nobody cared about her and we walked away to different dealership. Not highly recommend for who looking for buying a car here. read more

Took a family member's car in for maintenance and was greeted with a very informative and attentive service advisor Max. I appreciated that he went over "what needed to be done" and not "what the dealership wanted done." Was given a couple of options and at no point did Max try to up sell. Been to numerous dealerships through the years and I have to say it's really appreciated when a customer's interests take priority over a company's. There's a nice waiting area with complimentary hot beverages and pastries. TVs with either the sports channel or local news were available for the viewing pleasure. Current newspapers and magazines are another option for waiting clients. Lift services are available upon request to anywhere in Richmond. There are also 5 Auto Mall shuttle pick up locations (one being right across the street of Open Road Toyota) that will take you to either Richmond Center or Lansdowne Mall. Parking is limited and clients looking to have their vehicles serviced can simply drop it off at the front entrance of the service department where you will be helped immediately by lot personnel. Latest rumour has it Open Road Toyota will be moving to it's new location in the Richmond Auto Mall January 2020, stay tuned! read more

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I am delighted to highly recommend Open Road Toyota for excellence in service. The superior product is a given and I could not be happier with my purchase of a 2021 Prius Prime. There was a problem with the salesperson I had dealt with in the purchase transaction. That being said these things can happen and it's not the focus of this review at all. My focus and recommendation is most importantly how the situation was handled. The General Manager, Russell Daniels personally reached out and communicated a thoughtful plan to set the situation to rights and it was clear that he made the time to connect with me as a valued customer. Mr. Daniels introduced me to the Assistant Service Manager, Johnny Ly who was a pleasure to deal with and offered beyond service plus. Johnny made sure every detail was addressed and delivered exceptional service. Between these two representatives of Toyota Canada I could not be more pleased to have purchased a vehicle from this dealership and feel secure that I am in knowledgeable hands that have clearly proven that customer service is not an empty promised but a sure sign of a high value placed on customers to match the value of the superior product they deliver. I will be a lifelong customer and will always be pleased to direct family and friends to Richmond to experience this exceptional dealership. read more

Poor customer service both sales and service. They don't listen to you. They force you to listen what they need only. I understand what customer service is and the level of their customer service is too poor. About 5 years ago, I had really bad experience with them and again recently. I won't buy another Toyota next time. Just buy something else. read more

Understandably there's a shortage of hybrid/plugins available at this time,...but this dealership has got to be the worse I've walked into. Because of the shortage, salespeople are reluctant to approach you cause it would be a waste of their time. We were probably standing out in the middle of the showroom for at least 10 min, and even sat in/out in almost every vehicle in the showroom to get any kind of attention and assistance. But to see 4-5 salesmen standing around is sooo disappointing. Nice showroom but poorly trained employees. Needless to say, we'll be taking our business elsewhere. read more

I purchased a car for $47k. That's a lot of money to me. The sales rep made a small error and I would share that fault 50% by the dealership for the lack of information For him to provide me. When I stated that it's ok but I don't want to pay for that item on the car. Please remove it prior to me leaving the manager started to try and intimidate me into saying it was my fault and that I should have to take it. They have no knowledge of respect at this location. Furthermore I purchased a Toyota warranty for my car which is accessible by any dealership. I went to three dealerships and I was told by all three that my warranty wasn't active. I called this dealership and asked and was told" it's a special warranty and only a manager can look it up. Please bring your car to our dealership " Sounded like a scam to me so I showed up and now it's magically working and is active. They are very experienced scammers and pushy salesmen , service reps here. Don't shop or service your car here. Go to Destination Toyota instead. read more

I recommend my friend to Mr. Alex Mislang and they are happy and satisfied with their car. The silver color 2022 Mazda CX3. Mr. Alex Mislang is a great and friendly sales advisor. He explained everything to them. He was highly knowledgeable about cars and patiently answered all of their questions. Thanks to Mr. Alex Mislang read more

Save your time and money, go to a different dealership. They waste your time and string you along. Worst dealership I've dealt with in a long time. Went there to see a car, came back after an hour of sitting waiting for the representative, that I had an appointment with, WITHOUT even having a chance to see the car. read more

I faithfully take my 2017 Prius in every 6 months for service maintenance. I am retired and my mileage is very low so I wanted to go in every 8 months or so. No, they insisted it must be every 6 months. Because I was away I missed the 6 months mark and couldn't get an appointment so I went elsewhere. The mechanic at this other place is a very honest guy. He said the oil is clear and my mileage is low so THERE IS ABSOLUTELY NO NEED TO HAVE SERVICE MAINTENANCE EVERY 6 MONTHS. Toyota Richmond has been ripping me off. This is the second Toyota I have been taking there. To treat long-time customers so poorly is unconscionable. Toyota, you need a lesson in business ethics! read more

I was helped by 2 different service advisors, James Murphy & Max Hui on 2 different occasions...they were very helpful, professional.. attentive and solved my car problem stemming from a pothole hit... delivered excellent customer service.... highly recommended... read more

When asking a test driving today, they asked nonsense questions without a professional attitude such as: Do you know the car price? Who will drive the car after purchasing? and etc. Really sucks and a sick place! read more

I bought Toyota Corolla from Richmond Toyota. It had only 6K, they used it for test drive. It was still under warrant. As soon as warranty was as over battery car started dying. Now it has only 30K. When I called them to complain they don want to comment, they are just interested in booking appointment for you to make some more money of you. Almost like car was programmed to start giving you problems as soon as warranty is over. I drew three lines of Toyota Camera and never had this problem not even after 200K. What happened to Toyota reputation of quality. It's a shame. read more

Richmond Toyota moved to new location in Richmond Auto Mall. It's much spacious and comfy than the old one. The renovation inside is modern with open-plan atmosphere. Coffee Bar and waiting area are nice with warm colours. Sales are okay. We lease our 2nd RAV4 with Richmond Toyota after 4 years lease which just expired recently. New Richmond Toyota has Tsujiri Cafe next to Parts and Service counter. I bought drinks and cakes. Good experience with Richmond Toyota. read more

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Feeling scammed .. Not recommended! A cabin air filter at Burnaby destination Toyota costs 28 and I was just charged 36 at this Richmond location. Not to mention they offer you help putting it in for 50 bucks where you get free assistance at destination Toyota. Don't buy your stuff here. read more

OpenRoad Toyota Richmond - Car Dealers Near Me - Richmond, British Columbia

When shopping for a car, I don't just go to one car dealer, I go to many. Its not that the service is not good. I mean they are all the same. But my issue is that I like to bargain for deals. I just want to have a comparison on prices. Yes I know I am wasting my time going to different car dealers and different location. Yes gas cost money. But you will be surprise that differences can be quite dramatic. Ok I didn't end up getting a Toyota. But I did noticed that the Toyota in Richmond is more expensive than any other Toyota dealers. I personally don't have the exact answer to the question. Maybe the demographic who are living in Richmond are willing to pay more. But I know I am on the cheap end and wants quality and good prices at the same time. Service is not bad. I would come here to hunt for cars in the future. read more

If I could give negative stars I would do so. They do not deserve even half a star. My husband unexpectedly passed away and I was unable to keep two vehicles any longer. I went to the Toyota Richmond auto mall only to inquire about my options. They immediately brought over a person from the collections department (I was perfectly up to date with payments) and this person was non apologetic about my grief or anything and immediately said "if you decide to stop paying your lease we will come after you". It was disgusting to see such attitude when I was only inquiring about options. Then after I managed to find a person willing to accept a lease transfer I contacted Toyota asking about some minor repairs needed on the vehicle (scratches on bumper). I paid extended care program, and bumper to bumper insurance. I needed to get the repairs done before transferring over the lease. When I contacted the Open Road Toyota in Richmond they took 11 days to answer to email inquiring about coverage. Then they denied any form of coverage and just asked me to contact ICBC after making me waste 11 days. All the while I had told them I was pressed against time to transfer the lease because I could not keep up with payments. This is the WORST dealership ever. If you want to feel like you are dealing with a bunch of money sucking crooks.....then go to this place. read more

i was sold a used car that had a burnt out headlight and a leaky roof. They ignored my emails, dismissed my concerns when I called a refused to do anything until I reported them to the VSA. Buyer beware. read more

*** This review is really for the IQ and Scion and the Toyota brand. The dealership and the management are not part of this review. Otherwise it'd be a 2.5 or 3 star review). Came back here for the IQ Scion event with SR Auto (makers of cool looking IQ's) and the Roaming Dragon (caterer). I came with my beat up "yumped and jumped" rally-x Yaris and stuck it out like a sore thumb in front of the Toyota dealership. They usually don't pay attention to my car, I have to say, it's something that Asians tend to scoff at with uncomprehension. I did however buy that Yaris brand new from Open Road Toyota a few years back. Did I feel any Toyota love from them? Nope. They should because of all the beating I did on this car, it's a testament as to how durable a Yaris is. Having said this, I'm pretty sure that little IQ is just as durable. Maybe not the body panels, but the frame is. Which means if you get into an accident (god forbid) You'll come out ok. I'm also familiar with the 1.3 litre engine as it came with the Vitz (Yaris) I drove in Japan and the IQ is gutsier. The car's 1/3 the size of the Yaris afterall, so it better be peppy, CVT tranny and all. SR Auto did a bang up job on making the orange IQ look like it could chew up a Lancer after it beat up on a flock of Smart cars! So, I like the car. Great review. The dealership? We'll have to wait and see. I started off with their Scion Facebook page and they seem to be only interested in kids who want to tune a car and look cute. They're not really interested in us older folk with the money to buy one. They want to target our kids who go to us with the money to buy one for them! Such is their marketing. Kinda like tabaco companies marketing to 14 year olds through their advertising. Sneaky! But hey! It works and kids are buying them. And the nice thing is that they're not getting 400 HP cars and racing aroung the streets in them. I truly think parents who buy their kids overpowered cars are all idiots. Lesson learned rich daddy guy. Don't buy them a Ferrari or Aston martin. buy them a Scion IQ. That's the smart thing to do! Sheesh! So buy something a bit more responsible and don't turn your kids into killers with a car. Get a Scion. Hopefully you'll get good honest service and that they'll continue to take care of you even after you've bought your car. Lets hope Open Road Toyota's management team treats you well, even through tough Toyota times and brake failures. They certainly didn't do me justice. read more

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We purchased an Audi Q5 from this Toyota dealership, May 2021. It was on their lot, from a sister dealership, on the lower mainland. We tired of Waiting in line at another dealer, so we called for a test drive. Phillip met us at the door, even though we were 20 minutes early. Here's the best part, the Test Drive set up was.......Simple. No exam, forms, blah blah blah. A smile, photo copy of DL, here's the keys. Phillip was good to negotiate with, fair, low key, no pressure. He was accessible to us, even after hours. Without reservation, if you need a new Car, call these folks. Ask for Phillip. read more

Everything about my experience here was above my expectations. Purchasing a Corolla leased vehicle everything was explained very well and everyone was friendly and attentive. They obviously put a lot of training into how to approach and serve customers. I'd not hesitate to recommend not only a Toyota of course, but this dealer in particular. read more

i really thanks mr ghotbi about my new rav4. he is very expert and gave good information to choice a right car to me. fara lahijani read more

Possibly the worst customer service ever. After online research and a prior test drive, I went in to OpenRoad ready to buy a car that day. It took about 30 minutes in the showroom to wave down a salesperson, after having to hound the sales managers for help. The salesperson was, without a doubt, one of the most rude and callous people I have met to this day (last name Hunt, I think). He saunters over, impatience in his face, and barks, "What do you want." Then essentially tells me that unless I write him a cheque for a car immediately, I would be wasting his time. Has selling a car become so easy that no effort or manners are required? Needless to say, I did not buy a car from him and vowed never to purchase a Toyota because of that experience. If you are set on a Toyota, try one of the other dealerships around town, unless you enjoy being talked down to. read more

I like to post positive reviews but when a dealer FAILS in so many aspects of their business, I want to tell everybody I know. I live in Richmond and this is the closest Toyota dealership/service shop in the city. When I bought my first Camry from Budget Rent a Car in 2002, I came to this dealership to have the alarm installed. I got great service at that time and that was when I started coming back. My bad experience with them started about 5 years ago when I went back to them to get a replacement for my alarm remote. I tried getting a replacement but the company that makes the alarm is not in Canada anymore. I tried to order through the web from different company but was not successful. So, I went back to Open Road to ask them if they could help me get 2 replacement remotes since they were the ones who installed the alarm. I was surprised when they said, "We did not install your alarm". I was shocked and told them that they did. I asked to speak to the manager and the manager 'explained' that they had an outside contractor install the alarm for me and that the dealer will not support any work because of this. I said this was never explained to me when I first got the alarm. That was the reason why I went to the dealership, to get a 'Toyota' alarm system. The manager wanted to get me out of there as fast as he could. I eventually 'reasoned' with him and he promised to fix the 2 defective remotes we had. I was happy at that time and continued to use their service. My 2nd bad experience with them was when I was shopping for a Sienna and I came to this dealership a year ago. I found the exact model I was looking for but they were about $1,000 to $3,500 more than similar ones I found. I asked the salesman the reason why this is higher than most of the ones I found and instead of pointing out the features and benefits of this particular one, he went into "because we are a better dealership" and we are better than the rest etc.etc. I walked out a little pissed and went to the Chrysler Dealership (can you believe a Toyota Sienna at a Chrysler Dealer?) in Langley that had excellent customer service. So, fine. approx 8 months ago, I brought my Sienna to this same dealership to get my regular maintenance done, change oil etc. I also received a letter from Toyota Canada informing me of a 'recall'. It seems like my Sienna has a potential problem with the spare tire cable carrier and I had booked to have this done. The service appt lady booked me for it and confirmed to have this included in the servie. When I arrived on the appointment day, I was told that my van had already received this service. I asked "Are you sure because I would not have received this recall letter if it was already done". She assured me it was done. I accepted what she said, picked up the van later and drove straight to get my passport, when I got out of my vehicle, and walked to the passenger side, I saw a small dent on the side. The maintenance guy/driver had put a dent into the side of the minivan and didnt inform me! I had no time to go back and with their attitude, I am almost sure they will deny it. To this day, I still have that dent on my mini-van. Another 5,000 kilometers and I went to a different dealership to get my regular maintenance done. I related my story to the dealership about the recall and he checked my record. Sure enough, my mini van was never serviced for the spare tire cable! That dealership did the fix and had left me happy with them. Why would Open Road Toyota lie about a very serious problem? They could have told me they were busy but should NOT have lied. One bad experience is not good but 3 bad ones are enough for me. l would give them no stars if that was possible. In fact, they deserve a negative 5 . Avoid this dealership at all cost, because that could cost you your life. read more

This review is for a recent experience with the sales department, specifically, the section of the sales department that calls and tells me that they want to buy my vehicle back. So, I received a phone call telling me that OpenRoad Toyota is interested in buying back my vehicle. My reaction was, "Umm, really? Why?" The voice on the other end basically said that there's a demand for my vehicle. This is a first, but ok, sure, I'll play along and see what this is really about (the things I do for Yelp!). Luckily for them, I had a service scheduled coming up in a couple of days from the call. Coincidence? Maybe. They told me they'll have a look or assess my vehicle while it's in service. So they booked me to see a "retention" or "sales" manager" (I think this is what they're called) on the same day as my service. The day came, service was done to my vehicle and I went to see the "retention" or "sales" manager. He sat me down, and went straight to it. Bottomline, he wants me out of my current 5 year, 0% financing contract, with less than 3 years left AND into a 3 year lease, for $100/month less than what I'm paying now. This might make sense for him, but definitely not for me. He went on to lecture me about the pros and cons of leasing vs financing. At the end of the lease, I saved $3600, and without a vehicle. Makes sense? Nope. Not to me. I actually like the vehicle that I purchased so do plan to keep it for quite some time. All of a sudden he became my financial advisor. I find it funny how he keeps pushing me to switch over to a lease, and yet at the end of his spiel, it's up to me. And then he goes on to push again, and in the end, it's up to me again. Let me tell you something, it is up to me and I say 'no'. Nice try. And they also didn't assess my vehicle while it's in service. Their intentions are pretty clear. So if the dealer (any dealer) calls you back and tells you they want to buy your vehicle back, you'd know why. read more

If I could give you guys 0 stars I would. Got a call from a sales rep at this location saying they're in search of a used corolla and will trade me a new corolla at no extra cost to me. Obviously I'm suspicious right away. What's the catch? She said they had someone that wants this model car and year urgently and more details would be given to me if I go to their dealership for a quick meeting and for them to check my car over to make sure it's in good condition. So I go in, and the guy tells me that it's a trade in and I would be signed to another 6 year finance plan for the new one. No extra cost?? I would consider an additional $12,000 an extra cost to me. I understand promotions but this was a bit over the top. A blatant LIE to get customers into their location. I assume the plan is to get the people into the dealership first and then sweet talk their way into an inflated sale. My family have always owned toyota cars but this desperate grab was a real turn off. read more

Wish I could enter zero stars. Visited this location today to look at the new RAV4. Was walking around car. Opening and closing doors. Even FaceTimed my wife so she could see it too. Was there for at least a 10 mins. Not one sales person said one word to me. (It was not busy, salesmen and staff standing and talking to each other - 11am on a Friday not a high traffic time) I really hope this is not because I don't match the dominant demographic of the area. Which has become a norm in Richmond. read more

I tried to buy a whole new 2014 Camry here. But the odometer in our contract is 28km, by the day I was paying and about to get the car, it is 84km. 84km for a new car? And the manager Trevor try to make me feel that 82km is a reasonable number. And I said I want my money back because it is not what you promise me. This manager told me, okay, you could just walk away with your money, but I need to charge you the transporting fee, the accessory fee....etc. that's totally not make sense to me!!! I asked where those 84km comes from , they said : it could be varied. They don't know. And I asked if it could be a demo car or for test drive. He said it could. Then how can you ask me to pay a whole new car price on this? read more

Strongly recommend this service. Very satisfied with the car sale. Received nice service from agent Jerry. Rating: 5 stars for his service ! read more

Was going there to purchase a new Toyota, but when I was waiting for the salesman for text drive, I over heard the asian receptionist bitching with another asian sales in mandarin, saying, " That customer is only purchasing $20,000 vehicle, I don't give a damn! " After the test drive, I decided to go buy the car at other Toyota dealership. ____________________________________________________________ To the Richmond Openroad Toyota receptionist young asian lady: Learn to respect every single customer, or go find a better job for yourself. read more

Sorry Guys, bought a car from the white rock toyota because it also took me a while to get a sales person down to reception. Nice when I had his attention, but I felt shoed away. Literally drove to White Rock and bought a tacoma on the spot. Thought you would be interested in knowing that read more

GF took her RAV4 in for service a few months ago. It was supposedly a major service, we told them the AC filter needed to be changed ( I checked it before). When all was said & done, they said it was OK. The filter was absolutely full & gross! We emailed them the picture and they apologized, delivered a new filter ( and coffee cup). After that,.. the transmission ( after a supposed flush & fill) was acting strangely, the transmission fluid was black, gritty and smelled bad!. I think they flushed it with OLD transmission fluid! The GF was too scared to take it back.. Never again, will I ever deal with Richmond Toyota! ( funny they had a job posting for a new lube tech shortly thereafter) read more

This place is my number one choice when it comes to my RAV4, the staff is great and the lounge is a good spot to catch the game. The sales showroom is always busy which I guess is good. read more

FAILS SERVICE ********* post behalf for my frd. Richmond Open Road Toyota ruined my frd FRS she went for servicing for oil change ....the mechanic didnt close the oil cap properly so was driving 1 day without oil cap.. or maybe they pour too much engine oil that thermo expand and so the cap came off & was at the bottom of the car FAIL FAIL FAIL LOMA =) read more

Steven Cai at Richmond Automall Toyota is the worst car sales man I've ever met. He is rude and unprofessional. Very poor experience at this dealership! He only wanted to do quick sales without even making any efforts in understanding customer's needs. Don't waste your time going into this dealership. read more

I was satisfied with the services provided by my sales rep Frank. He is so helpful to assist me to understand the vehicle I bought. His following up on my purchase was so much appreciated. I would like to recommend to my friends for the future vehicles purchasing. read more

We just had the worst sales experience with this sales guy, Winson Wu. He was subjective and very pushy. He made numerous rude comments on what a good deal he was giving us, like we should count with our toes for the best deal he gave us.... and that we should take it right away if he was us.... etc.. Not sure if this is the Mainland China way of doing business . When we said we had to think about it, he's like, sure, I don't care...blah... I can't believe how the Open Road will possibly hire anyone, like him as their employee. We'll never go back again! read more

I purchased Toyota Corolla 2020 on this dealership. As a dealership, they will tell you all the beauty of the car. After driving for few months, multiple malfunction on the secondary brake collision system occurs. I found it very unsafe to drive due for my SAFETY CONCERN. Evet since I never have peace of mind driving the car. The car looks beautiful at a glance but SAFETY is a big question. read more

Remember my last review? Well this last experience I have had with them (hopefully the last ever...) is not any better. Service here is really a lot less than mediocre -- lack of attentiveness to the customer and there seems to be a lack of communication between internal departments. Being that my car was still under its 3-year warranty, I had found a glitch in my back-up sensors which happens only in below-zero weathers (just one or two degrees below). Long story short, first time I brought it to OpenRoad's attention, they said they would check it -- but since the weather was warmer by that time, they couldn't replicate the scenario and just gave me the car back saying that everything looks fine (oh, by the way, they kept no record of this visit). Second time (by this time I had moved my business over to Granville Toyota, which is over a year later), Granville was able to find out what was wrong -- one sensor was dead and attempted to contact OpenRoad to tell them more details so that they could help me get it replaced. Apparently OpenRoad refused to tell them anything and said that the customer (me) would have to go to them directly to get that replaced. Granville updated Toyota's central database about this defect on my car and told me that OpenRoad will have access to this information as well. Granville even printed out a description of the defect on my service invoice so that I would have some record of it. So here's the kicker: I went to OpenRoad and the Service department told me that they would need to test it out again. I told them that Granville had already tested and specified that one of the sensors was dead. However, they insisted on doing the test themselves -- guess what, the weather was warmer by then and they, of course, could not find anything. So what did I do? I told the Service department that I need to speak with the people who would deal with warranty issues -- and was directed to the Finance department. They spoke with me and said they would look at the car again and replace the sensor as per Granville's findings. When I came to pick up the car, I asked the person there if they had replaced the defective sensor, and he/she told me yes. Again, no paper record/statement saying that they fixed the problem was given to me or written down -- I would not be able to know if they did what was asked or whether they just danced a jig around my car and called it a day. Oh no, the story does not end here. Lo and behold, a cold front came to Vancouver and what did I find out? My sensor is still defective... This time, I insisted on speaking with the Service manager -- who agreed to completely replace my entire back-up sensor system. How did I know they really did it this time? Because the back-up chirping sounds different than before...even then I made sure to clarify that if there is any problem with these sensors, I would be covered. They even had the audacity to attempt to charge me to rent a "courtesy car", until I had a talk with the manager. 1 defective sensor under warranty 4 visits to "fix" the situation Numerous hours spent on going back and forth with Openroad to settle this matter. I'm out. read more