I'm not sure why they have so many bad reviews, that was not my experience. In fact, they went above and beyond the standard "good job" for me. So much so that I felt compelled to leave my review about how great Boniface Heirs Mazda is. My wife's Mazda CX 5 had an oil leak. The bad part was that it was only a couple months outside of the five-year warranty unfortunately. The good news is that Sean and the service department was able to help me save a ton of money by still utilizing a Mazda warranty. I did spend a lot of time there in the reception area waiting, but I can appreciate the fact that they needed to make sure they knew exactly where the oil leak was coming from so as to do the job correctly, the first time. I had to leave my car with them overnight, and they helped me out with a rental car. I was working primarily with Sean and he was very informative and upfront with what they were dealing with and why it was taking some time to diagnose the exact issue. Sean and his team went above and beyond for me and I need to thank him and of course, all the technicians in the garage for doing a great job. You all do the Mazda name, proud! You've earned a customer for life. read more

Boniface Hiers Mazda General Manager Frank , was abusive, aggressive and loud in front of people at the dealership, instead of calmly saying he could not sell a car at the price the sales person and I had agreed upon. My wife and I were totally surprised at his attitude and will not be back. Why he is a general manager is very surprising. read more

Been coming here 3 years. Ross the service manager was great to deal with today. He helped me sort out an issue that I had with my tires.

The staff was excellent and I bought a Mazda that I love. It the "cherry red" and I get lots of compliments. I found the employees and the boss very helpful in finding me the right car for safety and ease of driving. read more

I think I can take my newly purchased car to many other places that don't charge $120 for an oil change ! I have to tip toe through the "warranty forever" stipulations but I won't take my car here for maintenance anymore based on these prices. read more

Ross helped me out on a huge repair, even helped me finance it to pay less over time with no interest!

The service department had daughter's Mazda 3 for 34 days. She was told it was the high pressure fuel pump. It wasn't. Then they said it was rat damage to the harness. So they had to replace the harness and wires. When it still wouldn't run they said they had no idea what wrong. Then they said it was the computer. It still didn't run. Now they say it is the low pressure fuel pump. Over $5000 dollars of repairs and diagnostics for a car worth $12K. They don't know how to fix their own cars. I feel if she were a man, this wouldn't have happened. Stay away from this dealer. read more

Terrible customer service across the board from the sales staff at Boniface Hiers Mazda. At first, I was ghosted by the sales person I was communicating with on day one. I really wanted to make a deal happen so I called the dealership back a few days later so I can try and speak to someone that could sell me a car. I ended up being called and texted by upwards of three different sales rep's simultaneously. By all accounts, this created a confusing and unclear sales environment for me and would for anyone else. After the sales people at Boniface Hiers Mazda were informed I was an active military member out of state they ghosted me again. And as to spite me after the fact, a week after they proceeded to taunt me with "text-bait" giving me a number to call them back at because they have "great news" for me. Turned out to just be a recording from the dealership. Unbelievable. read more

They make up prices hide window sticker and alter contracts to the price they want you to pay rather than the one you negotiated. It's criminal and I was taken for more than 5k above what I said I would pay for the car. They never showed me my contract so I didn't see the number till a few days later. My fault for not seeing it immediately but they doesn't excuse the fact they knowingly took advantage of me. After calling the manager and letting him know I was deceived he did nothing to help me. Even when I was in tears on the phone he didn't give a shit. read more

Great sales and service department. Wonderful company, great people love the warranty forever!!!!!! read more

BUYER BEWARE! I have exclusively used Boniface Heirs Mazda's service department since 2017 when I brought my Mazda 6 GT and before that when I owned an older model RX8. In the beginning I was impressed with the value and quality of the service department. However, 2 years ago I took my car in for a full brake job. I paid and trusted that they did the job. The following April I came in for an oil change only to find out that I had to replace all 4 rotors. Why? They told me because my calipers were not tightened. Well, the last one to work on the rotors and calipers was them - but they refused to take responsibility. Needless to say, I chose to go someplace else to get my next oil change. Wouldn't you know that the new shop found that Boniface Heirs warped the drain plug and it will have to be broken and replaced for me to get an oil change. To make it worse, I called Mazda to get some resolution and at a minimum, an apology. Instead, I got yelled at by the Service Manager and full denial of any wrongdoing. Way to go with that Customer Service - screw warranty forever - I will FOREVER avoid that place and I recommend you do too! read more

The whole establishment is shady. They have at least 7 complaints with BBB just this year. And I'm sure it's nothing new. I was ripped off and betrayed by a salesperson named Trent Barrett whom put down number on my sales contract that were added without my consent. the car was listed for 26k and I agreed to pay taxes title fees then they sold me gap insurance which I didn't need and a package where they spray chemicals inside your car and detail the outside and then thy put something else in my contac for $2,900 their removing all three charges thanks to me contacting Mazda corporation and letting them know what the dealership and salesperson knowingly added without consent. Another stunt they pulled was taking the window sticker off the car I had an appointment to test drive. I asked the salesman where is the window sticker and he had it folded up between the seat and console. I agreed to the price listed on the web site which was 26 k plus txs and dealer fee. They made up a contract and put in a price of $34,788 . The saleperson kept me from seeing those numbers and the contract was e signed with my signature they had on file I'm guessimy. I'm getting everything back that I didn't agree to but they put me thru hell. managers not taking my calls and calling me an idiot so many words. They are horrible and don't give a crap about their customers and will go thru any lengths to make a quick buck. I will be seeing a lawyer after I get my money back to see if theres to Hold the all accountable. I have all the names of the people involved. They shouldn't be in business read more

always a great experience at Boniface Hiers Mazda, they got my service done in a timely manner and even washed my Mazda!!

Updated to say that now my check engine light is on... It just keeps getting better. And yet no one has responded or reached out to us about this piece of crap truck that they sold us. Absolutely do not recommend this place for used cars! read more

Boniface Hiers Mazda - Check ingine light one, along with the tire monitor system being faulty - Auto Repair Near Me - Melbourne, Florida

Sit was great ! Had us in and out in no time ! Definitely recommend letting him help you out with this exciting purchase :)

Absolutely hands down the BEST experience ever at a car dealership. From Sales to service, everyone goes out of their way to be helpful, friendly and fair. Shout out to Jay, Frankie, Chelsea, Allen, Aaron and Josh - they are superb!!! read more

Boniface Hiers Mazda - Auto Repair Near Me - Melbourne, Florida

The service department here has done an excellent job with my vehicle, the appointment was easy to set and the advisor (Andre) described what my vehicle needed with a lot of clarity'. In addition to Andre the porter / shuttle driver Ken was also great. They gave me a ride home and also took less time for the service than they said (underpromise and over deliver) Another pleasant surprise was my receipt of a video l, directly from the service technician, outlining the current level of wear with my brakes and tires and an overall description of the work performed. The sales department gets more reviews - The service department here is a big reason why I will recommend this business. They also washed the car, a nice bonus. read more

Boniface Hiers Mazda - Auto Repair Near Me - Melbourne, Florida

I would not recommend this dealership to anyone. They are extremely unprofessional and dishonest. When I went back to address an issue that was caused by them, Frankie was incredibly rude, he actually started yelling and cursing at me in front of others. On top of that, they didn't honor the original terms we had agreed to, and when I pointed this out, they refused to reverse it. The whole experience was stressful and disappointing. If you value respect and fair business, look elsewhere. read more

A world of appreciation to the staff at Boniface Heirs Mazda for making our new CX-50 purchase a memorable one! Kevin Presa was our Sales Concierge Extraordinaire today. I truly dread buying new cars. I gave Kevin my parameters and both he and the sales team exceeded my expectations. After the sale was completed, my vehicle was detailed and waiting for me outside the door. This was my best sales experience I have ever had. Our time with the team was well spent. Kevin has over 20 years of experience and knows his inventory, inside and out. I highly recommend Kevin and his team at any of the Boniface Heirs to assist you with your next purchase! read more

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This place is an absolute dumpster fire. I bought my vehicle here. My parents bought theirs as well. 11:30 appointment for an oil change and tire rotation. Didn't leave until 2:20 pm almost 3 hours later. I've seen third world countries more organized and efficient. Oh, and my car came back absolutely filthy inside and with scuffs on the inside running boards. So thank you for that; my car came back worse than when I brought it in. Myself nor my family will buy vehicles from here again. read more

I've been having my Mazda serviced at Boniface Hiers since 2015. Everyone I've worked with in the service department has been friendly, professional, and always asks/advises before they do anything to your vehicle. I have since moved an hour and a half from the dealership, and I still bring my car to Boniface Hiers to get serviced. read more

Andre, Wesley, and the foreman service tech were all wonderful. Great communication- love the ability to text them. They were patient when we needed time and diligent when we needed action. Super grateful for the customer experience. read more

I had an appointment and it took 4 1/2 hours for a oil change. Very excessive and no one even cared. If it was going to take that long be up front and honest. No call that it would take longer. I called inquiring after 3 1/2 hours and told it would be 10-15 min more. It was whole another hour. The manager who called didn't care. The service advisor was pretty rude. So glad this is the closest Mazda dealership to me.. must be something about the ownership. Had issues with my Jeep from same company. read more

On Monday, 13, 2024, I went to Mazda Boniface to service my Car, CX5 2024. Then, after several attempts to claim how to get the money from the Insurance Gap, which is still pending, I took the issue again. I have been here in person and talked to the finance person and another person by phone. And though I have been patient and still feel in limbo about it and wait for a miracle, but nothing has happened.  That is why I asked my Dealer to take ownership and actions or tell me with whom and what phone number I have to call to take the actions needed and call them myself, but Frankie got disturbed and challenged me in such a way that I told him that this is the first time II feel tempted to write a review regarding the issue. That triggered his reaction and loss of control; the Sales Manager Brian was always under control and polite because I felt uneasy with the Customer service and lack of backup from Mazda Boniface. It looks like he felt hurt in his ego as a GM; I have to remind him respectfully that I am a loyal customer of Mazda and bought 6 Mazdas, four of them in Mazda in Orlando, and there I was never treated or ignored when I had an issue.  In the same way, Mazda demands to be paid on time, I also want my refund now and not "someday". The Sales Manager, Brian, promised to investigate again, and he did and came later to me saying with a Dealer Portal paper indicating that the contract was canceled on 3/13/2024, the check should be in process, but it has been over two months. I asked the Sales Manager the name of the insurance company, he said and wrote on the paper N WAN. I asked him for the phone number. He said we didn't know, and the money was still pending because the insurance company didn't give it back to Mazda. If I did business with Mazda, Mazda would have to return the Gap Money and resolve this with the insurance company if it should not be to the customer. This was the first time I felt uneasy in a Mazda dealer. Mazda Boniface does not prioritize my issue, leaving me feeling neglected and undervalued as a customer. As a loyal customer, I deserve better service and a more proactive approach to resolving this issue. I have to say that later, Frankie approached me and gave me a handshake, but I believe only there is a problem that needs to be addressed and resolved, not at the clients' cost. That's how the owner may take action and verify a process since, for Mazda Boniface, approximately $1100 is nothing. As I mentioned I am a logistics person who worked for many years for IBM and big companies like Siemens in the International arena and used to remove obstacles and make things happen, I am now retired but I am still the same person. I don't like to wait forever for things to happen because they probably will never happen Gerard De Sola 786 426 7417 Show quoted text Gerard De S 786 426 7 read more

I had no idea how bad this place was until my experience caused me to look up other reviews. If you need service on your Mazda go anywhere else other than here. A combination of overcharging you for something that should've taken five minutes to diagnose and fix, ridiculously high prices, rude and condescending service people, not even being able to make sense of what the problem was and extremely disorganized service department that makes you wait extended periods of time despite making an appointment. Especially if you are a woman these people still haven't learned to not speak down to the female population of vehicle owners. A response to my survey that I completed with this dissatisfaction just resulted in a canned response. Now I know not to return to this dealership for anything again and will even consider selling my Mazda for another manufacturer. read more

You wanted it and earned it so here it is. You are very misleading let's start with your coupon states 99.95 for a synthetic oil change tire rotation and inspection! I get to the counter and of course your trying to take the new customer never been here before and will never be back I really shouldn't be suprised I meant the dodge dealer where I bought it Boniface Chrysler was just as shitty and shady as your dealership so no surprise! It's also not a super surprise I won't be back! You tried me you tried to get me for a 400.00 service outside what the Miata book recommended for my mileage never mind my car only has 14,000 miles on it so you just lost out on a major customer and potentially another sale but I'll take my business else where! Instead of being transparent you passed costs on to your customers. So you never intended the oil change to be 99.95. So as much as I appreciate the video that does not justify trying to rip the NEW CUSTOMER off. Now I will never set foot back in that dealership. Your manager called and tried to justify the costs then offered a credit no thanks so you can say well we gave you a credit do better! Try not over charging try doing what the manufacturer suggests instead of trying to take advantage of your newly acquired customers! We can do the back and forth that's fine I'll be sure to let Jim O'Neal know when I speak with him! Look shop supplies what's that oh the cost you passed on to the customer for the old oil how funny other places charge for it but not 22.00 and the service it's self shows 109.95 so sorry not sorry your price gouging the customer it's not an accusation it's fact! I like all others understand sales tax that at 99.95 would be $6.9965 so round up to $7 not 130 out the door. So who ever wrote the response needs to not assume because you look like an ass! What you missed and have obviously and will continue to miss is I never asked Wes for money back it clearly wasn't over the money I paid it Right. Exactly, what your missing is that you weren't transparent hazardous waste is just that and at other places had it's own item line in the itemized bill kinda like what you gave me but they are transparent and bill it as such! Whereas you guys go under the guise of shop supplies to the tune of 21.99 and look at the bill you have a line for everything else. The video the wash the alignment check that all seems to have it's own line so why doesn't the old oil because your price gouging! And the next time you write a response try not to be so snarky you're not prepared I promise! read more

Boniface Hiers Mazda - Look shop supplies what's that oh the cost you passed on to the customer under the guise of supplies for the old oil how funny - Auto Repair Near Me - Melbourne, Florida

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Never again. The story is too friggin long and frustrating but just do yourself a favor and drive to Orlando or anywhere else and avoid this building full of brazenly incompetent children. Irony: They have a huge sign at their service department boasting about having the "BEST Mazda technician in the world" at their site. Yet, they about fried our brand new car because they couldn't correctly perform an oil change. AN. OIL. CHANGE! read more

I'm at the dealer as I type .... We did not go to Orlando because we believe in buying locally. We have chose our car and already turned our old car in to them and are waiting for the finance person. We have been waiting for him for over two hours.! They told us there is only one finance person on duty ... on a Sunday in December! Mike our sale man was really nice. We are tired and hungry.... peanuts can only go so far.... We finally made it in and finished the purchase of the car. Mike was nice and was keeping us updated on the delays and offered us a free detail wash service. I was surprised that none from management came in to talk to us. Please staff up your finance people on busy days/ season. We could have driven to Orlando faster... read more

Terrible dealership! Bait and switch tatics, sales people don't return calls. Think twice before you go to Boniface. I would give zero if I could. read more

High pressure sales. i was insulated over and over again. plus they were speaking to me so loudly in my face with out a mask on i couldn't take it any longer and just walked out. this place isn't worth your time. they talk poorly about the community and the clients they work with. what a bunch of greas balls. wouldn't recommend this place to my worst enemy. i would give them negative stars if i was able to. read more

I wanted to purchase my Mazda locally, but after reaching out to the salesman Michael Durkin who had tons of good reviews on here, I couldn't get him to budge on the sticker price + fees. I can't be Hank Hill'd into paying sticker price + aaaall the taxes and fees. That being said, I went with Sport Mazda in Orlando because they worked with me to get the price down AND did all of it via email - very accommodating and flexible. I do; however, use the Melbourne dealership for servicing, and the service department has been excellent. They're the reason I put any stars on this review. read more

Excellent customer service experience going in to buy a roof rack. Thoroughly impressed and will definitely be back next time I need parts!

Worst customer service advisors I have seen in quite some time. Contacted them about an 08' Lexus. Received a call a short time later from customer service rep Tommy. All good so far. Asked him if there were any additional photos as there were only 3 posted of the vehicle. Was told they would get the photos to me quickly. 3 hours later, not a peep. Sent an email asking if the photos were forthcoming. Was told yes. I then asked if they could provide some out-the-door numbers while I waited for the photos. Never heard back which is funny as I was actually considering making them an offer based on the figures as the listed price was very good. The next day, still no word. I again inquire about the vehicle. Never got a response so I assumed the vehicle had sold. Earlier today I get an email from Tommy asking if he can speak to me about the vehicle. I respond and tell him I am not happy about being blown off for 2 days and ask him what he would like to discuss. You guessed it, never got a response. So you lost a sale here Boniface Mazda. My suggestion would be to get your customer reps trained up a bit as Tommy was horrible. read more

Three trips to this place for service on a CX-5. First trip they couldn't figure out what was wrong with it until the warranty expired then it suddenly became clear and costly. Second trip to actually resolve that issue and to do an oil change, all new tires, alignment and balance. Third trip, several days later due to constantly refilling the brand new tires as they ran out of air. They happily charged for the labor even though the warranty covered their faulty installation of the tires. Fourth trip--going to go to an Orlando dealer instead because this one didn't use Mazda recommended oil and because the coolant was low and triggering alarms--which also still warned service, oil change, and maintenance were due. So they just forgot to check the fluids? This company is deceitful and blatantly incompetent. read more

Been here 3 times with my 2020 CX-5. All 3 times were not satisfactory to say the least. At this point I don't think I would trust them with an oil change. First time they said new key fob was going to be about $900. My BMW key fob was not even that much. Went to local locksmith and fixed that issue for $350. Second time for brake noise, was told nothing wrong. Third time for brakes and wipers skipping. Was told need new rotors & pads for $600. Went to independent shop and fixed that for $360. Wipers they said they are skipping because they are not Mazda brand. Lack of expertise and service here. read more

I bought a 2016 CX-5 in 2017 and bought the extended warranty! With in 3 months my 1 year old vehicle had to have new rear brakes and within the first year and a half the battery had to be replaced. The maintenance department is a joke. If you don't bring your warranty information with you they say they don't know you have it and they end up charging you for everything anyway. I paid over $600 last October for things "Darla" told me would be included if I bought the extended warranty. Then when I had the battery issue I was charged $99 for a diagnostic test and $30 for rags? I decided to go elsewhere to buy my battery at that point. I also requested to cancel my extended warranty in writing with the finance department about 2 months ago and had yet to receive my refund check for my remaining balance. I've made 4 phone calls, left voicemails and messages with the receptionist. It's weird how the finance department is always on a call when I call. I would not recommend a Mazda to any due to the Maintenance issues and poor customer service. There are too many other better companies out there to get stuck with something like a Mazda. I would like to add that they kept all my floor mats? They said they weren't in the vehicle when they got it but I have noticed that they remove all the mats from their rentals. They told me I could buy new ones from them if I really wanted them. read more

If I could give 0 stars, I would. An acquaintance of mine works here. He acted like he could help me buy an affordable reliable car. I let him know what my needs were. He tried the ol' bait and switch sales tactic. I told him that wasn't what I was looking for and walked out. He texted me the next day to say he found better options. When I asked him to be more specific as to what those options were, he didn't reply. Don't waste your time like I did. read more

Was told they could give me higher then KBB for my trade, with the problems we had we agreed on a price, and then waited, and waited and waited. Was finally told the person that signs the checks will not be in for 3 more hours. Who signs checks anymore, that all done with signers stamps or digital print. Needless to see we left with car in hand and a gentleman going to pick it up from my driveway in the morning. read more

An earnest staff, warm receptionist and generous ammenities in the waiting area make this an ok place to spend a couple of hours. Left with my 3 running like silk and a beautiful shiny finish to boot. read more

These guys don't want to sell cars. I called and asked 3 times to get a couple photos of a vehicle they had for sale. I told them im buying this week... they wouldn't do it. My only option was to drive an hour and a half to come see a vehicle they weren't willing to even take a photo of on their phone so I could see it before driving an hour and a half. Their loss. Buying another truck that 6 hours away, flying there and driving it back. Because they were willing to take photos, videos and work with me over the phone. Get with the Program Boniface... you're stuck in the stone age. I'd probably have bought the truck site unseen. It was a pretty good deal Unmotivated sales people are the worst. read more