Beware of this company. We were quoted a price of approximately $1,000 for a deep cleaning. We…read morewere also informed that it could cost slightly more if it takes longer to complete the job. The implication was that it may take an extra hour. We have a standard colonial home; not a mansion. Two women came to our home and did a thorough cleaning job. We were happy with the work that was done. However, I question the amount of time it took to do the cleaning. After six hours, they had not finished the upstairs floor. Needless to say, what was estimated at about 8 hours to complete the deep cleaning was, at that point, not going to happen. The company sent a third cleaner who came to help for approximately two hours, and they told us that we had to pay for her as well. The first two ladies were here for about 10.5 hours when we asked them to leave because the cost was going way beyond what we expected. Our home has a main floor, an upstairs and a finished basement. The main floor and the upstairs were almost completed. The bathroom in the basement was cleaned, but the rest of the finished basement wasn't touched. The job was only 2/3 completed, and we were charged approximately $1500. We estimated that if we let them stay and finish, our bill would have been $2000. Who has ever paid that much for a deep clean? (Note - our house was not messy or excessively dirty when they came. We are moving, and wanted a deep clean before we put our home for sale) When we called the office, the manager simply said she understood our complaint, but there was nothing she could do about it. There was not even the courtesy of a follow up call from the owners to address our complaint. The owner of the company came to our home to give us an estimate based on a tour of our house, so she knew exactly what the cleaning entailed. The estimate was done in person - not over the phone, which should have eliminated any misunderstanding of what the job involved. I became a little suspicious when she asked for a credit card for a $200 down payment and disclaimed the quoted price and explained the job could take longer. I had a contracting business years ago and a quoted price was a quoted price without major price adjustments. If you decide to use this company for cleaning services, do not offer a credit card and demand that you pay in cash. Once they have your card information, they can arbitrarily charge you more, giving you, the customer, no recourse to challenge the price. We are reasonable people, but this is a complete rip off. This was so poorly managed, resulting in a 50% increase in the quoted price for a job 2/3 completed. Just a warning to all if you ever decide to use this company.

3 hours ago New I am…read moregoing to share my HONEST experience and facts here of why I believe it's NECESSARY to keep an eye out when having this company in your home. I have had multiple things missing throughout the past few years using this company. I also had my home renovation done and new floors, the company sent a new girl to my home I didn't know which I was not happy about who walked in with sneakers on filled with salt from a snow storm , on my new wood floors and I have a spot now that changed color because she left her salt wet sneakers there Last week I had $3,800 in a drawer that went completely missing. The cleaning girl that works for this company was confirmed the one who cleaned the unit. No one else was alone in my home. There is a ongoing investigation currently, I reached out to the owner because she advertises a "licensed and insured" as well as a stress free cleaning Nothing about this company has offered me stress free In the very beginning the company was kind, they offered me full transparency of all the information I reached out to the owner to get their insurance Information and she will not give it to me. She is claiming if she gives me her insurance that is her admission to the crime, I called the detective on the case and he said that's not accurate I am entitled to their information as advertised in their site. I may not get approved for the claim but it's my right to try, since I am a victim of a crime. The owner boasts on her social media about having a 7 figure company and hitting record breaking months on sales. I would think this owner would want to do the right thing for me because I am devastated, I own a business my clients are always right, and I always go above and beyond to make it right with my clients. I also saw a post on the owners social media yesterday saying" I'm not liking people today after an altercation we had because she did not give me the information she promised in the beginning I also told the owner I was going to write a review and she had her lawyer send me a bogus email trying to threaten me, it's my right to share my experience with facts. As I will continue to do so, sad the lack of empathy this owner has for my violation and betrayal.... Very unprofessional and lacking extreme empathy for the pain I'm feeling Again is there an ongoing investigation yes. Proof yet? No. But this is not the first time things went missing and now this when her tech was the only one that was alone in the house and was confirmed to clean the unit the money went missing from I tried to work this out with her and got nowhere Please advise to make sure your items are locked away!!!!!! And be aware that not all things advertised on their website are followed through