We signed a contract with this company last year for a pool installation in the summer of 2022…read more Construction, that being the hole dug and leveled, began in the beginning of May 2022. The company has returned three times, once to build the platform for the electrical equipment, once to come out after multiple weeks of complaints for lack of anybody coming to the house and the last time to pick up the piece of construction equipment that had been deserted in our backyard since August. We have called countless times and gone in person multiple times only to be told "yes will be there within the next week or two". It is now coming up on the end of October 2022 and we have had the fiberglass pool delivered and set in the hole and nothing else. If I could give zero stars I absolutely would! My level of frustration, aggravation, stress, irritation is indescribable! And to be quite frank this company has over $65,000 of our money and we have a big hole with the fiber glass pool set in the hole but nowhere near being ready to be hooked up. The piles of dirt I have been here for so long they now have weeds and grass growing off of it. And on the last visit when they picked up their construction equipment we were told that the insert would have to be removed the whole re-dug re-leveled and we could potentially have warping in our fiberglass because it is set for so long without anything being done. So not only would I not recommend this company I would absolutely say to avoid them at all costs!

From the owner: If you can dream it, we can create it! SF Ballou pool expert, Jason, will meet with you, as the…read morehomeowner, to help design exactly what you are looking for. If it is a fiberglass pool you would like, then you can choose from any of our San Juan Pool designs. If you are envisioning a concrete pool, then we can give you just what you want complete with built-in spa, tanning shelf, customized lighting, and deck jets for the kids! We would love to help you customize your pool deck with concrete, stamped concrete, travertine, wood, or any other ideas you may have. We are also Dimension One Spa dealers so we can help you turn your back deck or patio into a relaxing getaway.

Great service and very accommodating. Good customer service. Pleasure working with this company.read more

just now i'm so happy with my results!! Chris Hamilton is…read morethe greatest business owner in all of north carolina. i'm super excited to spend this summer with my family in our brand new pool. exceptional service and even better results!

Do NOT USE THIS POOL COMPANY! horrible customer service and…read morecare for customers. The owner is rude. I had issues with my pool and they said it's my problem. Never came out to look at it. Horrible!