The staff at Clearwater pools and spas are amazing. Specifically Sarah and Mandy. I was having some water quality issues with my spa, and Mandy took complete ownership of the problem as if it were her own spa. She assisted me in resolving my issue and was quite patient and informative in her answer and explanation. After visiting the store, I was also informed that I could bring in water samples and they will test it and tell me exactly what I need to fix whatever issue. The store is extremely clean and well organized and fully stocked, the prices are reasonable and the staff is quite friendly and knowledgeable, which makes for a very nice combination in a specialty store. This will definitely be my provider of choice for all of my pool and spa chemicals in the future. read more

I wont trust the pool water testing service here without them calibrating the stores water test system. The employee that tested my pool water sample was about to dump it into a container to draw from that had the previous customers pool water sample residue in it. I had to ask them to stop, rinse it with distilled water first before proceeding.. They had no distilled water on hand and used tap water and recontaminated my sample. I was primarily concerned with the Cyanuric Acid level, which is not present in tap water, so I ignored their process error. Their machines test result was way off on the CYA level, which, at that time, I trusted more than my own result from a DPD Taylor Test kit. My misplaced trust in this pool stores test process caused us to spend wasted money on pool draining and filling, together with start up chemicals. After this, I'll trust my Taylor Test kit results, as it seems this store is far more focused in selling customers the wrong amounts of the wrong pool chemicals based on their wrong water testing results. read more

I just moved here and our new house has an above ground pool. The previous owner left no instructions and hadn't cleaned the pool for a while, so I went to Clearwater Pools for some advice. Marcus was extremely helpful and gave me instructions as well as offers to help me with any issues. He looked at pictures I took of my pump system and he told me how to use it properly. He also said I could bring in a sample of pool water and he could test it for me. Super pleasant and very helpful. I will use Clearwater for all my upcoming pool needs. read more

Lovely woman answering the phone! They could not help me with the pool I needed to be built because it is in ground and they do above only now. Regardless, I will be returning when my pool is complete so they may have service it, because their customer service is excellent. The lovely woman took my info to pass along to someone who can help me. Her kindness is rememberable. Got love that good southern hospitality! Thank you. read more

We drove 2 hours to pickup a part for our hotsprings spa because this was the only store that was willing to work with us to ensure we got the correct part to get our spa back up and running for the 4th of july holiday weekend. And it was worth every mile! The entire staff is very friendly and knowledgable about the parts and products they sell and they even worked with us via cell phone to ensure we got the right part we needed. They are helped us make sure we had the correct treatments and cleaners to get our spa up and running again. I would absolutely recommend them to all of the jacksonville and surrounding areas! Thankyou Sarah and staff!! read more

Didnt know exactly what to expect Ive never owned a pool before so I was a bit confused on what to ask for walking in. I was greeted early by a warm smiling face and I explained I had no idea what I needed. As she began to help me another person walked in and ahe immediately stopped helping me and started helping the other customer this continued with the next person as well. But finally the third person who looked like she was about to leave finally helped me with everyything and seemed patient and was very helpful walking me through the steps over and over. She made some recommendaions and even the other xustomer came over to ask her for assistance. Over all it wasnt a bad eexperience if it wasnt for the last saleperson I wouldnt ever recommend this place but because of her I can see myself going back and getting what I need. read more

Clearwater Pools & Spas - Pool & Hot Tub Service Near Me - Jacksonville, North Carolina

My husband comes here for all of our pool supplies! They are always helpful and friendly!

Great customer service and they take time to understand your needs. I am new pool owner and I had a lot of questions. They took the time to explain everything to me to ensure I had a good understanding of how to take care of my pool. Very professional/knowledgeable and they do not try to oversell you on products. They also came out to my house to open up my pool for the season. Again, they took the time to explain how the system works and what I need to do. My pool went from swamp green to clear blue by the end of the day. read more

You get what you pay for. We purchased a pool 3 years ago from this company. Our pool was installed with one experienced person and 2 brand new employees who had little to no experience installing pools. Half way through the build the experienced employee left, leaving the other two on their own. The next day only the experienced employee showed up and noticed a lot of mistakes. So yes, the thousands of dollars invested in our pool was left to a couple of new people that apparently messed a lot of things up. It gets better, year 2, the gasket that connects the filter basket to the outside liner (wasn't installed properly) leaked, pulling water behind the liner. We were charged for a new gasket I think it was $90 for the gasket plus a $90 service call, $180 Woo Hoo! Year 3, rust holes started showing where the water leaked through. Supposed to be a full coverage warranty for the outer liner right? Nope, you can get the outer liner which IS covered by the warranty BUT... you have to pay shipping and handling for the outer liner to come in from CANADA... then pay an installation fee. Here it comes, prepare yourself. $4000 to fix the pool with full coverage warranty! What a joke! Do yourself a favor if you're looking for a pool go to "Pools Patios and Spas" off Richlands Hwy in Jacksonville. Great people, great advice, great prices, they may cost a little more than Clearwater but like I said you get what you pay for. They sent one of their repair guys to look at the condition of our pool (free, no service charge). When Clearwater told us what it would cost to fix our "WARRANTEED" pool. We decided to just fix it on our own. $30 later the holes are gone, the rust is gone, a lot of man hours to fix a pool that has a "warranty". Next time something goes wrong we'll figure it out. I almost forgot to mention, our pump motor popped a leak after the first year. Not part of the warranty, it needed a new gasket and spring. Clearwater water wanted $25 for the part. Guess where we got it? Pools Patios and Spa for $5. I will never step foot in Clearwater again. I will drive the extra couple of miles to see the great folks at Pools Patio and Spas off Richlands Hwy for the rest of my pool needs. read more