Tim was very helpful in fitting me for a new suit. The store even though small was very clean and orderly. Saw a variety of options in fits so there's usually something that fits every body type. Tucked away on a little alley. It seemed like if you needed to park quickly out front there wouldn't be any issues. Right in Georgetown walking distance to everything else. read more

Seriously??? A store full of beautiful things but not a single price tag. Excuse me....where are the price tags. Oh.... we're a little different. Just ask me and I'll tell you. No I will not! That's obnoxious and I'd never shop here. Even their 50% off rack has no prices...you have to ask. What an obnoxious waste of time. I thought it was the law in DC to have all of your products with posted prices. I'm surprised that city people would put up with this nonsense. read more

This is more explanation than than review, since Bonobos' new Georgetown guide shop requires some explaining. Don't expect to walk in unannounced and walk out with a pair of pants. Their new Georgetown presence is more showroom than store. Bonobos is an online-only retailer, and has begun opening a series of "Guide Shops" around the country so that men who are skeptical of buying clothes online can see, touch and try-on the company's pants, shirts, sweaters, and other product offerings. Here's what happens: You make an appointment by telephone or via Bonobos' website. When you arrive at the shop for your appointment, a guide will take you around the store and talk to you about the company and clothing. You can try on representative samples from their line. If you find something you like, the guide can order it for you and have it shipped free to your home in a couple of days. It's different than walking into J. Crew, though the style of clothing and price points are somewhat similar. The experience is more intimate and somewhat jarring in an age where you generally expect to be left alone to browse in silence. But it's innovative too, and neat to be able to get to know a startup that is growing and chose to expand into DC. read more

Bonobos - Inside Bonobos Georgetown Guideshop - Men's Clothing Near Me - Washington, DC, District of Columbia

Customer service was good, but hole in pants started appearing after a few washes. Shirts seem to be ok. read more

Bonobos - Men's Clothing Near Me - Washington, DC, District of Columbia

I initially posted a very pointed one star review after i had major issues with a pair of suit pants pilling. It took a couple of days, but once customer service got back to me they promptly sent me a replacement. I am standing by for the next pair of pants to arrive. So to be fair...l i deleted my entire review. I will update once i recieve and wear the new pair. On the plus side of this entire experience... the business model is fantastic from the standpoint of having a showroom where you get to try on all their fits and review the fabrics. Then you order to your hearts content online. I have about 10 products from Bonobos and they are mostly great. read more

I order and returned 2 items. Bonobos has not credited back my items and it is impossible to contact a person. Their is not a working phone number. I've emailed twice without a response. At this point it is fraud and/or theft. I once enjoyed their products but wouldn't conduct business with Bonobos again. read more

I really hope that the trend that Bonobos is developing toward custom fitting and online ordering expands to other retailers because my experience at the Guideshop today was great! Evan was my primary Guide, and she made me feel right at home. From the time that you walk in, you can take your pick of water, beer, or soda, and the guides inquire what you're looking for (as opposed to forcing you into something that might not be suitable for you). Evan quickly figured out my style and pulled items that might be a good fit. I have unusually long arms for someone my height, and it is always extremely difficult (read: really, really hard) for me to find dress shirts that fit well in both the neck and at the sleeve. If I do find a shirt that fits in both places, it usually has loads of extra material around the waist and looks sloppy. Bonobos delivers with their tailored slim fit, which is essentially a European cut (think: Zara in Spain). It's GREAT! They also leave the hems of their pants unfinished, which is perfect because if you're going to purchase proper trousers, you'll need to have them tailored unless you're one of those lucky guys who can just wear things off the rack and have them fit perfectly. You can tell that the material is of a high quality, but a nice point is that it doesn't require dry cleaning. After we did all the sizing and found a perfect suit jacket, Evan showed me some things online to help learn what style of shoe I liked. Brandon, the other Guide, threw in a helpful perspective on the shoes, a number of which he owns himself. The only other times I can think of that I've received service this personal are at the Burberry flagship store in Milan and at Nordstrom at Lenox Mall in Atlanta--in both places, a personal stylist goes the extra mile to make sure you get what you want, without pushing you to get anything. Don't expect to walk in and walk out with bags full of new clothes, as most of their offerings are online. However, if you see something you love while you're there, you can take it home. Evan made notes on all my sizes and which items I liked, and emailed the info to me so I could easily purchase online. She was also super friendly and collegial, even though she's been at the store for only a short time. That's what service is supposed to feel like. If I hadn't already tried on everything that there was to try on, I'd be back soon! All in all, I had a wonderful experience and think that Bonobos is going to be my new go-to place. read more

As Jake C. has already mentioned, this is a showroom-style shop. While it is possible to walk out with purchase in hand, you will have to place an online order while in-store for all of the size and color variations. The service at Bonobos wonderful. Walk in, and you're offered ice cold beers and plush leather seats to hang out, relax, take a look around. This shop is perfect for guys who want a slimmer and more modern fit. No boxy-cuts here! read more

Great service. I always wanted to try a pair of Bonobos pants but buying online without trying them on seemed a stretch for me. The guide shop was the perfect answer. I walked in and tried some on and ordered three pairs. The fit is great and the service was fantastic. Check this place out read more

Austin did a great job walking me through the store. Unfortunately, the fed ex driver delivered the package to the wrong apartment and Bonobos (thanks to Robin) was great about sending me out a replacement in time for my event. All around stellar service! read more

Went to the Georgetown location recently to buy a suit. Granted, I got there within 20 minutes of closing, but the young man that was helping me seemed disinterested. I tried on three suits. I needed to see how each suit might look after the pants were tailored, as two of the suits were similar in color. He helped me with the pant cuffs on the first suit, but just stood there as I struggled to fold my own cuffs on the final two fittings. Left highly disappointed. Average to poor customer service on this visit. I'm not sure where the usually super enthusiastic, high energy service people went. This should be a 2 star review, but since I have had great experiences there before, I'm gonna cut this staff and location some slack. Bottom line- for the price point and history, I expect much more engaged and attentive service, and Bonobos should as well!! read more

I hate shopping. And I pretty much had a panic attack walking in because I had erroneously assumed it was going to be a private appointment and found about 20 people in the tiny store. But Carsen put me at ease and was extremely pleasant and knowledgeable. Now I have pants that fit! I can't go 5 stars because I don't love their shirts, or dress slacks or suits, and some of the colors and prints on the pants are too far out there for a normal guy, but the best chinos I've come across yet, I bought 3 pairs. They shipped to my apartment, no fuss no muss. read more

Would highly recommend Bonobos. Gail is a great associate who has helped me with several purchases in the last year. Great customer service.

I'm really conflicted with this review. I really dig their merchandise- it's great quality and their designers do an awesome job having both classic and funky stuff. But my first experience at the Guideshop was super meh. We went in because I had bought a few pairs of dress pants from here that I wanted to exchange in a different fit. Their pant sizing is kinda confusing tbh. They have Slim, Athletic, Straight, and Tailored- their website does a somewhat good job of explaining, but Tailored is slimmer than Slim? I got Slim, but was trying to decide between that and Athletic (#crossfit). I should have gotten Athletic instead- legs were way too tight. No problem- I live in a city with multiple Guideshops! The Guideshop is an awesome concept. It's in a hidden little side alley and has beautiful merchandising- antique rugs, leather sofas, very GQ. They have one of each item out on the racks and tables for you to peruse- if you like it, you can order it in your size after trying on. It's great. Not so great- their customer service. The girl helping us did not care at all. I'm pretty sure she was hungover. I've been there! But, like, smile. The worst part for me though, was that after I tried on the MOST PERFECT PANTS I was unable to get them because they were all out of stock online. And Bonobos has no back ordering system (???????????). So the sales girl recommended I just keep trying online until they're back in stock, every few days or so (??????????). Four weeks later of checking, nothing. For a brand that really prides themselves on customer service and being a leader in e-commerce, I expected more? But... I still want those pants. They're awesome. As my shaman life guide Drake once said, "I learned working with the negatives makes for better pictures." I guess I'll just appreciate the Guideshop for what it is- great clothes with lackluster service. read more

I shop here for 5 reasons: 1) Fit - Bonobos offers 3+ sizing options all clothing items. The clothing will fit no matter what body type you have. 2) Style - All style are contemporary yet timeless; groomed yet fun. 3) Quality - Bonobos really focuses on quality materials and designs. Before Bonobos, I shopped at at department stores in the mall that offered expensive clothes with poor quality (think Vineyard Vines). Bonobos really focuses on providing high quality clothing at a somewhat reasonable price. Their shirts and pants will last for years. 4) Customer Service - The Georgetown Guideshop has the best customer service.... even better than the online customer service. The stylist are very knowledgeable about the clothing and genuinely want you to look good. Their return policy is outstanding. For example, my girlfriend spilled lipstick all over a $150 button down. Bonobos replaced the shirt without question. Additionally, they will exchange any item that didn't fit or look good on you. 5) Convenience - Why shop at a department store with crowded line, unorganized display racks, and spotty customer service? Bonobos offers a one-stop shop for the professional man looking to feel and look good. read more

As such my experience in the guideshop was alright - Evan was courteous and knowledgeable about the clothes. She also gave honest advice which I feel is rare. It was after buying a suit and going home that things went downhill. When to the website to check my account, the first thing I noticed was that they were a 20% off to all new customers so I was rather annoyed. I called Evan and she graciously apologized and said a "ninja" would get in touch with me. Two weeks later nobody contacted me and so I submitted a form on their website describing the issue. After a couple days I was contacted via email by Mac who also apologized and re-offered me the 20% off (which is still available to new customers). But by then (week 3) I had already returned the suit and didn't feel that the "compensation" offered was any compensation at all since it is available to any new customer. If anyone really wants to buy something, I suggest going to website directly to benefit from the 20% discount. read more

Love Bonobos -- my boyfriend is a big fan of their pants and shorts, but I was really blown away by their customer service. After shopping online, I accidentally shipped his birthday presents to my old address! I realized this at 10 pm, and found out from UPS that only Bonobos could correct the shipping address. I sent a message to their "Ninjas" and got a response back from Jon at 11:40 pm saying he had fixed the whole problem! Crisis averted, and can't wait to receive the package. They truly went above and beyond. read more

I was here last week and really enjoyed my visit to the Guideshop. The DC location is off the beaten path so it adds a little to it's exclusivity ( not that I'm bougie). The shop was small and of course staffed by two cute women offering water, tea or beer to patrons. I'm pretty self sufficient when picking out my clothes but they were very accommodating helping me with getting the right fit. The cloths feel quality and the pricing reflects that. I'm looking forward to visiting the NYC shop. read more

My fiancee and I spent all day searching for a summer suit for our upcoming Hawaii wedding. Bonobos was the last stop and I had to literally drag my fiancee into the store. But I'm so glad that I did because he found the perfect suit, at a great price no less, and our "guide" Nick went above and beyond to search inventories and arrange shipping. After several of the other big chain store experiences that left us both exhausted and frayed, this was a breath of fresh air. read more

Great service from the manager and team at Bonobos. Their warehouse had sent me the wrong item, I went to the store to return it and the manager was able to get me the corrected item that same day. Really great service. read more

We had a wonderful experience! We are from Denver and my partner and I decided to check out bonobos suits, we are getting married at the end of the month. The staff was incredible - friendly, fun, knowledgeable and beyond helpful. We will be back. read more

Update: I called a Ninja and they took care of it. They gave me a special code to extend the 20% off so I can order a different color and return my pants for credit. They rock! I kept hearing about Bonobos and their legendary fit, quality and return policy so I decided to finally check them out in person. I like to try clothes on before I buy them so I decide to hit up the Georgetown store. It's nice, the staff was very helpful and the clothes look great. My issues are that their (1) lighting changes the colors of their clothes and (2) their "exchange" policy can screw you in certain circumstances if you used a discount. 1. Weird lighting that affects the colors of clothes. The salesman who helped me was knowledgeable and patient. He helped me find the perfect size of Weekday Warrior pants. I decided to order 2 pairs: Thursday Browns and Tuesday Blacks. In the store, both looked like the color you'd expect - brown and black. When the pants arrived yesterday the pants that were a rich brown in the store were now a cross between whirled peas and rotting fruit. Since they're in between brown and olive I think it might be hard to match (not to mention I'm just not a fan of that shade/color). Not to worry. I'll just exchange them since they have quality customer service and free shipping both ways...which brings me to my second issue. 2. Limited "exchange" policy Their exchange policy basically says you can only "exchange" something for a different size, but not a different cut/fit or color. If you want to change colors or fit (e.g. athletic to slim) you can't do an exchange. You have to "return" the item and buy a replacement in the color or fit that you want. This doesn't seem that bad until you consider that the pants I bought were 20% off because I was a new customer and I can't use the same new customer discount to buy it a different color. Or to put it a different way, I have to pay 20% more to get a new color because the store has weird lighting. read more

We are so excited our trip to Bonobos to find my fiancé his special groom suit was a success! Upon entering the shop we were offered something to drink (including a selection of beer) which was a nice way to end a work week. We were assigned to Shelby to help my fiancé find his special wedding day attire. We had an idea of what we wanted. Shelby was unpretentious and never talked down to us. She sat with us and walked us through the process. Shelby knows her stuff too! She could "talk suit" with my fiancé and seemed as knowledgable as a tailor. She looked at my Pinterest board, listened to our ideas and helped us determine not only the groom's outfit but the groomsmen outfit. Shelby was flexible - she signed us up for a new account so we would receive 20% off and followed up by sending an email of the exact items we discussed for groomsmen. I chose this location because it had better Yelp reviews and I am so happy with our decision. Thank you Shelby for making this an easy process! We were in and out in one hour! read more

Really fantastic shopping experience. Make an appointment and be ready to spend amd hour to try on their well made clothinfs and fin your perfect fit. read more