AC went out during the night. The next day I called and within a short time, they came out and…read morefixed it right away. (It was 81° inside and 90s outside) Thank you!!!!!!!!!!!

Bob and the whole crew were very professional. thanks for a great job. They did a great job on my…read moreinstallation of split units. Thanks Bob

Needed several pieces of thin sheet metal to cover my wood bench that I use metal chop saw on…read more They cut and bent the sheet metal exactly as I asked, can't remember what they charged but at the time I thought it was very reasonable and was done in a day or two...

We brought our snowblower here after we called the place that we bought and were told they were an…read moreauthorized warranty service center. I started out by giving them a call and explained our situation with our snow blower. The lady who answered the phone was both friendly and helpful. She let us know that they would be able to have our snowblower back in a day or two. About an hour later we took it in and were greeted just as pleasantly in person as we had on the phone. She answered our questions and got us taken care of and let us know they would give us a call when it was done. Here is the best part! Just a few hours after we dropped it off they called us to let us know it was fixed and ready to go. While they were at it they adjusted a couple things that would allow the blower to operate better... and not just because they could charge us for the additional work. The amount they charged us for the work they did was more than reasonable. It was much quicker than expected and very thorough. This place may not look like much from the outside, but we would definitely recommend this place and take other stuff here for work if we need it. They were super friendly, accommodating, and know what they are doing!

Great people, excellent service. They've been in business 37 years. It's nice to deal with friendly…read morepeople who provide quality service at a reasonable price. Thanks Kevin and Deb!

My snowblower rope broke and it was hard to start last season…read more He repaired my snowblower, wouldn't start, now it works better than it did right out of the box. He fixed it a lot cheaper than I thought. Very nice to deal with.

Took chainsaw chains in. Took awhile for them but prices were right . Have no problems with themread more

I had a negative experience with an employee at SUN & SHADE AWNING LLC SouthWest (SW) Michigan a…read morefew years ago, when I purchased my product, and then had the installation. Luckily, Mark, the owner at the time, made it as right as he could, and took responsibility for the mistake and the poor behavior of the employee. However, that employee Craig, has since bought, and now runs the company. One of my remote controls isn't working. I thought there was something wrong with the batteries and I couldn't figure out how to open the remote so I reached out to the owner and he told me about unscrewing the tiny screws in the back. Before I was able to ask where I could get these specialty batteries, he claimed to have customers who haven't had to change the batteries for 20 years. Since I have a 10 year warranty I asked if they could send me a new remote control; he claimed that the remote controls weren't included in the warranty. Throughout this phone call the owner of SUN & SHADE AWNING LLC SouthWest (SW) Michigan was extremely argumentative and even accused me of having an attitude problem, when I was just trying to figure out how to rectify the problem of the broken remote control. Then he hung up on me and wouldn't respond to my messages. Fortunately I was able to find the company that distributes the remote controls and order one directly through them; they were helpful and easy to work with. Unfortunately, the remote is quite pricey so it's a bummer that not even three years down the road, I had to order and pay for a new remote. I wish I'd never purchased this custom item from SUN & SHADE AWNING LLC SouthWest (SW) Michigan because when things go wrong, I have no choice but to interact with their belligerent owner. Save yourself considerable hassle and steer clear of SUN & SHADE AWNING LLC SouthWest (SW) Michigan.

Craig and Parker are great people to work with. They quote a fair price, show up when they say they…read morewill and work very cleanly and efficiently.

We have been using Rouch Outdoor Equipment for over 25 years to service our two grasshopper front…read moremount mowers. Extremely honest and knowledgeable people. Trust them completely and they always do their best to be timely on mid-summer repairs. Lance and Marti W.

They offer quality service and repairs. There aren't many good small engine shops in the area…read moreanymore due to the big box stores. When making repairs at home, the correct parts have been found with guidance on how to proceed. If we have a pay a little more, so be it. At least they're available in ways that most stores aren't anymore. They choose their products wisely, offering the best options, even if the inventory may not be huge, the customer benefits from their many years of experience in the small engine world. We trust them & used them often!

My dryer was making chirping sounds and I called Chuck. He came on time, worked quickly, and…read morecharged fairly. So happy to have my dryer working again! 100% recommend to anyone looking for appliance repairs from a local trustworthy service.

Chuck is very pleasant and knowledgeable about the products he services. He gives good advice when…read moreworking with newer and old appliances!

Locally owned business. Professional and efficient. They got the job done, answered all my…read morequestions, and did so with a smile.