I thank Jean Riekers, my travel agent, for everything. She truly is the best travel agent; while I…read moream not great at planning, she always manages to organize the most incredible trips on short notice. The recent river cruise in Colombia was outstanding. Both the pre-trip in Medellin and the post-trip in Panama were wonderful, from the tours to the hotels. I especially loved the hotel in Panama--it was so unique, with so much to see and enjoy. Everything exceeded my expectations. Thank you, Jean, once again for your help! Appreciatively, Melody Wood

I have had excellent experience with every Covington agent that I dealt with. Never had a problem…read moreon a trip that they ticketed. Highly recommended.

There are two kinds of travelers. Those who want to be taken care of and those who want to DIY and…read moretravel inexpensively. Can't have both. Travel agents have to get their commission somehow and it ain't by putting you in cheap hotels. This is a situation where I found that the service offered isn't a service I care to use BUT the service itself is really good! Debbie was a real champ (except for the one time she snapped at me when I complained that the hotels in London were expensive). She worked diligently to find us the best itinerary and nice places to stay. A personal crisis of hers took her out of the office right at the end of our planning, but she still made up a nice folio of documents and took the time to meticulously label and number everything. Someone else in the office explained all the documents to me in an easy and concise manner so that even when I was jet lagged as all get out, on the other side of the Atlantic and speaking a non-native language, I knew what I was doing. Every hotel they put us in was great. Something did go wrong with one booking and Crossroads fixed it, we didn't have to worry ourselves about it at all. Those were definitely perks! Use Crossroads Travel if: -You want to go on a trip, but aren't sure what your options are or what your plans should be. -You're uncomfortable booking a hotel in a foreign country where you don't speak the language. -You have special needs when traveling and want to make sure they'll be accommodated. -You want to make sure you have recourse if something goes wrong on your trip. -You don't have time to plan a trip and need someone else to do it for you. -You're uneasy about traveling or booking your own travel and want someone else to hold your hand a little or book it for you. The people at Crossroads were very professional and I felt they were capable. I don't think a travel agent is for me so I won't be back, but I definitely recommend them to anybody who feels a travel agent would be useful.

Called to ask about a trip I'm setting up, to look for local tours or a package deal…read more As Erin C. called it you have 2 types of travelers, 1 being they type to be taken care of, the 2nd being the DIY type. I'm the DIY type. One of the first 3 words out of the agents mouth was "commission" . Wow. You're in a sales business, a customer service industry, and I got neither of those from this person. (Mary Jo) I could have easily been swayed and put in a hotel and set up for a package deal, if I was treated right and discussed my options. I was given websites to go to, and pretty well told to "go away" by the apathetic attitude given by this person. The second star is because she was friendly. But please, stop talking about your commission ( because apparently you didn't want to make any off of me.), thats none of my concern - my trip is.

Craig Crenshaw and Journeys has been "with us" for two cruises now over the past 14 months. Their…read moreservices have been invaluable and the cruises selected (both on RCL) have been nothing short of outstanding.

Great support on travel starting with the discussions of where to book all the way through the trip…read moreitself. Resort treated us like royalty based on the relationship Kim had with the resort. This made the trip easygoing

Gellately Travel is the best in selection and detail! We have used her for England, Scotland with…read moremultiple events of coordination, perfect timing, and detail. She saved me on our current trip to CA and AZ

I used this outfit on a recommendation from a friend. It will be the last time. Karen Gellatly…read moreseems either terribly inexperienced or simply in the wrong line of work. She is rude, impatient with customers, unable or unwilling to answer questions, and unable to deal with customers in a professional manner. Deal with this woman at your own risk

Many people believe you pay more for booking travel through an agent, when I'm reality, there may…read morebe an odd additional fee, but if you are ever stuck as I was with 3 cancelled flights and one delayed flight when trying to get to a remote island, they are worth their weight in gold, especially Theresa at Warm Water Travel. The flight cancelations required not one, but two hotel rooms and I was able to contact Theresa who was able to find last minute accommodations at a reasonable price. This is not the first time she has helped, I was on my way to Palau and got stuck in Houston. Another long story for another time!

They planned a group dive trip to French Polynesia for a local dive shop that I participated in as…read morea guest. They handled every tiny detail from special room accommodations, diving excursions, inter island flights and VIP transfers for the entire group. They were very informative and helpful with each detail. Amazing trip and amazing service!

I feel much safer when fixing my car, or taking a trip. Being a member is worth it!! And most of…read moreall the tow trucks are outstanding people they wanna make sure you're safe

Do not book a trip with them. They take the amount the hotel is charging and increase the price by…read moreat least 25%. Then, when you want to cancel, they refuse and say the trip was actually booked by a wholesaler. It's a complete rip-off/con. Book your trip with a reputable on line service or through the hotel and airline separately. They are always less than the hotels' listed prices. AAA increases the hotel prices!! They also state they have a price match policy, but when asked they deny and won't price match. I'll retract my review if they make good on their stated price match policy or uphold the state law that indicates everyone has 30 days to cancel a contract. So far, they are refusing.

Natasha Ruiz is hands down the best travel agent I've ever worked with! I gave her just a little…read moreidea of what I wanted, and she turned it into a full trip that was everything I needed and more. She kept me in the loop, always made sure I had options, and handled all the little details so I didn't have to stress. What I really love is how personal she makes it. When Natasha says she got you, she really means it--she backs it up with action. You can tell she cares just as much about your trip as you do about the experience. She made everything easy, fun, and gave me so much peace of mind. If you're looking for someone who can take your travel dreams and actually make them happen stress-free, Natasha is the one. We've already been manifesting some big things for 2026, and I wouldn't trust anyone else to make it happen.

From the owner: Embark on a journey of discovery with Natashia Ruiz, your premier travel agent. From the bustling…read morestreets of New York to the sun-kissed beaches of Miami and the iconic landmarks of Los Angeles, I specialize in crafting unforgettable sightseeing tours and luxurious cruise experiences. My expertly curated tours and cruises cater to your wanderlust, ensuring a seamless adventure across the United States. Book your next voyage online with me today.

We couldn't have been happier to have Jessica help us plan our honeymoon to Cancun! She listened to…read moreour ideas and vision for our trip, sent us multiple options, and took care of every last detail for us! Jessica made our honeymoon perfect and beyond anything we could have imagined. I can't wait to work with her again and would recommend her to absolutely anyone!

From the owner: Jessica White Travel is an A to Z travel planning company that designs carefully curated and…read moreexclusive travel experiences. We offer expert advice, customized itineraries, VIP perks, and travel support while traveling. We specialize in honeymoons, cruises, and experiential travel across the globe.

I've been a card-carrying AAA member for years, and I use their services often. I often go by to…read morepick up maps and guidebooks, and I like to compare their Trip-TIk to my own internet directions, since often services like "Mapquest" leave out one crucial turn or tell you to go right when you should go left. The staff is really knowledgeable and they'll look it up or ask another travel rep if they don't know the answer to your question. AAA also offers really good resident discounts on things like theme park ticket, and I've even bought luggage at the AAA office.

No nice way to say it; don't take your car here unless you want to be absolutely swindled. Brought…read moreour 2017 Honda in for an inspection. AAA quoted over $2,000 worth of work to get it to pass. To add insult to injury, any time either my partner or I called to inquire on progress, both Reese and Tyler took turns telling us COMPLETELY different things. One said they had the parts in-store and it would be ready by end of day. Call back, NOOOO we don't have the parts, it won't be ready until at least tomorrow. One said the car was in the bay, one said it wasn't. It was back and forth all day. We were so frustrated by this we actually asked them to stop working on the car and went and picked it up. At that point we were told they had not completed the inspection. When we get there, of course they DID do the inspection and failed it. I later learned the man who checked out us was actually the GM, Bobby, who seemed to careless about our experience. I told him we were taking the car straight to Honda and he had the nerve to say, "they might not find the same issues we did" ...and guess what?! No issues at the Honda dealership, it passed with flying colors! These people are straight up crooks. Not sure how they sleep at night trying to hustle people out of their hard-earned money, but karma will do it's work eventually. Please don't take your car here.