4 years of multiple pickups and drop-offs for airport service for my son in college with great…read moreservice. Every time they were communicative, on time and friendly with comfortable transportation. Any business can provide good service once - but repeatability marks a great business. I never worried about my son not getting to the airport on time. Thank you for making my life less stressful James Limosine!

Fantastic car service! Pleasant driver and relaxing trip to dinner. On time and white glove.read more

Van smelled like a combination of mold, mildew, urine and pets. Was late on both pickups. Should…read morehave given advanced notice that driver would be unable to load luggage. Needed a bigger vehicle to accommodate passengers and their 12+ bags of luggage for a 3 hour drive. Luggage was wedged between people and bags were on laps. Notified owner of these things afterwards and got no response. I do not recommend this company.

I could not have been more impressed by the owner's professionalism and knowledge of the area. He…read morewas a great conversationalist and the 45 minute drive went quickly. He's been doing this for 25 years, and it shows. I will always do business with him when I need transportation, for work and personal rides.

I love Uber. It's affordable, fun, and safe. Yes, I am always safe. I've been using Uber for the…read morepast 3 years, in many different cities and states, and will continue to do so. Obviously, I've had 100% perfect experience and several bad ones. Overall I am ok, I do not have to hurt no one or call the police. This service Rocks. My phone will always be charged, ensuring I always have the ability to pull up the app and get to where I need to go when I want to. I love Uber. I love all my awesome rocking drivers who are cool and respectful. Some drivers come out and open the door for you, have water, candies, etc. Some drivers enjoy talking to you and getting to know you. Most drivers are so pathetic, are anti social, not PEOPLE/STRANGER friendly, and that's OK. I just need you to not work for Uber and allow AWESOME people to. If you thought you was going to get RICH with uber, I'm sorry, but please don't take it out on me and be a meany.

I was going to schedule a ride today the app said it was going to be $28.00 dollars when I went to…read morepay they were trying to charge me $96.00 dollars what a scam. I scheduled with Lyft and I was charged correctly they should be investigated and shut down! DO NOT USE UBER apparently they are fraudulent!

Thank you for your great service for my transportation home from the Richmond Airport this year. I…read morecan always rely on James River Transportation for great customer service and a pleasant ride home. All the best to you for the holidays!

I had a reservation to be taken to the airport with 4 pieces of luggage. The driver was combative…read moreand complained about my luggage being overweight, which was false, all 4 bags were under 50 lbs. He refused to load and unload most of my luggage and was left at the airport curb with four suitcases that I had to take in one at a time unattended. Unbelievable. I will never use this company again.

My review is a bit late; we did a party bus for holiday lights tour. We chose the option to meet at…read moretheir pickup spot. It was easy to find and well lit. The person on the phone who helped me book the tour was very friendly and kind too. My family really enjoyed our experience. Matthew was an amazing driver and guide. He was kind, funny, and knowledgeable about the stops. We really enjoyed the hidden gem stop at the end of the tour. The bus was clean and comfortable. My family enjoyed our experience and we would absolutely book again with Matthew.

Not my time hiring a car/limo, but first time using this company…read more The vehicle was not clean. Floors were not clean, cup holders not clean. I had requested, both verbally and in writing, that the vehicle have 4 champagne glasses and water (to be fair, I've never had to request water in a car for hire, water has always been provided). Neither were present upon pick up. (Our driver did obtain water while we were at our first drop off, which was appreciated.) Driver seemed unprepared and unsure of herself. Did not use GPS through the vehicle. Instead, used it on her phone - had verbal directions turned on which was incredibly disruptive and ruined the ambience in the vehicle. Her phone was not mounted properly so on at least two occasions, she missed turns. At our last drop off, she overshot the drop off so we walked up the block. Not a huge deal, but again, I hired a car for a reason, and the whole night missed the mark. Overall, our driver, while very nice, lacked the professionalism I am accustomed to when hiring a vehicle/limo. Honestly, I felt like I was in a mediocre Uber but paid a hired car price, which was extremely disappointing. Upon sharing my feedback with the company, an apology was offered. But I would have expected a partial refund of some sort as a reflection of the lack of service and professionalism.

We asked to reserve 2 vehicles for our son and future daughter in laws wedding. We tried for days…read moreto get our deposit to this company. Days later they told us that they had rented the car to someone else. I would not recommend doing business with this company. They will let you down and will not do what they say they are going to do.

AWFUL! They ruined the last 30 minutes of our wedding! I had to book a 3 hour minimum so I had them…read morearrive early. After us being 5 minutes late than the time we were supposed to leave, the driver started throwing a temper tantrum. Mind you, I had a broken ankle at my wedding so moving fast wasnt something I could do. They charged us $120 for leaving 15 minutes late! So my 20 minute drive home from our venue cost over $500!!!!!! I would not recommend them to my worst enemy. The car also smelled like smoke. DO NOT use their services.

A great station that offers all the bells and whistles needed for your Amtrak travel needs…read more Generally there are attendants and crew available to help. There is a snack bar inside. But, if you plan ahead you can totally pick up some food. They recently went through an update maybe 1-2 years ago. But, my brain calendar could totally be off. I don't know what I did yesterday. Joking. But, the updates are great. Clean and crisp. There is a good amount of seating as well. This station can and will get crowded so plan accordingly.

One of my favorite things about being back home in Richmond is the ease of traveling up and down…read morethe East Coast, and the Amtrak Staples Mill station is always my go-to. It's usually clean--even if it's often crowded--and there's overnight parking available if you need it (though I typically just get dropped off). On this particular trip, my mom dropped me off about 10 minutes before departure, and it was smooth sailing from there. The trains are consistently timely, which I really appreciate when I'm doing quick trips to places like D.C. or Baltimore. The staff is always pleasant enough--clear with directions, helping folks find the right boarding areas, and making announcements that actually help you stay on track (pun intended, LOL). It's convenient. It's cost-effective. It's reliable. And honestly, that's all I need when I'm on the move. Richmond to anywhere up the coast just makes sense from Staples Mill.

we had such a great time w/ Cara. What a wonderful driver, guide & person. She is truly an asset…read moreto your company- thanks for sharing her w/ us!

My wife and I used Norm's Transportation for an airport pickup and wine excursion for our…read moreanniversary. Heather was our driver and was absolutely a pleasure to interact with! Her professionalism and knowledge of the surrounding areas was refreshing. Great driver and an amazing conversationalist and would recommend hands down for all of your transportation needs!

I had arrived late night at the CHO airport as a result of two flight push backs from ORD. I…read moreordered a cab from the owner, Mr. Mario, without realizing that my check-in date was actually set to tomorrow afternoon. This man is a blessing in disguise as Mr. Mario kindly and generously offered me his hospitality to crash at his home office (which is very clean and homely with a functioning bathroom and shower by the way) for the time being. Upon picking me up he had also noticed the other weary souls waiting for an evening cab and extended his assistance to them after dropping me off; he even got snacks and water for me upon returning and was cordial, upbeat and friendly throughout the entire ordeal. Compensation was treated as an after-thought as well which I can only respect and appreciate the modesty. I admit I don't really experience much of Charlottesville and her non-University denizens as an insulated out-of-state student, and so I can't thank Mr. Mario enough for having treated me so profoundly with his benevolent and thoughtful hospitality and assistance. Out of all of my dealings with businesses I'd have to say that this is definitely my most meaningful one. A resolute recommendation from me.

Do not use before reading the following : My 75$ uber ride…read morecancelled on me last minute in the early morning I called Mario for a ride to the airport. I was desperate and he wanted $375. Told him where I was and he told me 30 minutes to pick me up. I had a tight schedule to get to the airport. He wanted me to Venmo the $375 I did Then he actually put in the address He told me it'd be an hour and a half. Which would make me late for my flight. He had me Venmo money all in advance. I told him I needed my refund since he couldn't make it. It as he was so far away. only me back through Venmo $291.03. And he a full even though there's no way he could've to the airport on time. He kept almost $85 as his inconvenience fee. Use caution perhaps you have a better result. I withdraw my complaint as it was a miscommunication and Mario taxi service has given me the refund.