Terrible experience! I TRIED special ordering The Annotated Hobbit TEN DAYS AGO. I was told it would take 2-3 business days, so I checked back after 4 days and wasn't given a clear answer as to why it hasn't been delivered. To be fair, this could've been an issue on the part of the postal service, so I've been checking in with them every day for the past 6 days. No word on their end either. It's been 10 days and I still don't have the book in my possession...
Now, let's discuss specific issues I've had with Books-a-Million:
FIRST OFF, the employee that completed my online order didn't input my email address correctly, even though I SPELLED IT OUT FOR HIM. BECAUSE OF THIS, I WAS NEVER ABLE TO TRACK MY ORDER. When I checked back 4 days later, the male employee I spoke with was very rude. I checked again 2 days ago and I spoke with who I believe to be a manager. He was...unhelpful, to put it KINDLY! After continuing to check with the postal service for the past couple days (and getting no positive response from them), I was quite annoyed that I STILL hadn't received my book, so I checked ONE LAST TIME at the book store, and I was met with some of the rudest treatment I've ever experienced with any establishment! I'M NEVER RETURNING! NEVER! After leaving, I drove to a Barnes and noble and they assisted me immediately with the Annotated version of The Hobbit! I recommend driving to your local Barnes and noble, as they'll provide you with superior customer service!
I will NEVER visit ANY OTHER Books-a-Million establishment EVER AGAIN. PURE TRASH AND AN ABSOLUTE WASTE OF YOUR TIME! read more