I've used them before and there was no problem. Today, not the case. I had called them last week…read moreand they did not make their appointment. I called today, to follow up. The guy just basically jumped all over me. He was screaming at me, how busy they were and the hours they worked. I hadn't acted ugly, I just asked when they might get to me. I believe there is a lack of management problem here. Guys who can work on comuters, but have no idea how to treat customers. Very unprofessional. Actually, what I need them to work on, is the same thing they supposidly fixed before. They have to come out, it is my printer, which is new, that will not stay connected to my laptop.

Laughed in my face anytime ive dealt with them over the last 5 years. The only reason this place is…read morestill in business is because they have no real local competitors. Its a really sad outfit. 3/5 customers I am forced to recommend this place to aren't happy with their work and/or professionalism. Sad to see really our small town that this is our only option. I would recommend literally driving 25 mins to boone to use Apple Juice. Those guys are truly friendly, offer quality work and will treat you like your a human not another dollar bill.

Excellent service. Bundled mobile and saved a lot of money. Technician was very knowledgeable and…read moreanswered any questions.

Loved that they were kind and compassionate. They greeted me warmly as I entered the store. Lisa,…read morethe customer service representative could tell that I was upset and she was appalled that the Boone store kicked me out. I ordered a Samsung A21 6.5 screen quad camera. The cost of the phone was ten dollars a month compared to a poorer quality phone that would cost me sixteen dollars a month that the Boone store was offering me. April the Supervisor and Cindy were also on hand to provide not only comfort but quality service. This is my Spectrum Store. Thank you Lisa, April, and Cindy for providing a business that is ethical professional, but most of all, kind and compassionate.

Always helpful and friendly these wonderful guys provide excellent service at fair prices!read more

I was sent to juice from Verizon in Boone after they told me my iPhone was dead and could not be…read morefixed and that I needed to buy a new one. I went to apple juice and was greeted by Jordan who was extremely pleasant eager to help and within five minutes, he had my phone working again. I cannot tell you how happy I was. he would not accept any money for his actions and I can highly recommend this place for any of your technical needs. This is a blessing to have in Boone. Chris Petti

Didn't realize Spectrum was open on Sundays so I walked in the door at 4pm to pick up equipment …read more.. Christian Gonzalez was already helping 2 other customers ... he asked if he could help me and proceeded to get me in and out in 10 minutes all the while keeping the others engaged as well ... outstanding customer service ... great job ... thank you

one of the worst internet providers out there. don't get me wrong I get good and fast speeds and it…read moredoes what it needs too. but, the biggest problem right now is that my Wi-Fi goes out at least once a week. if not then once every 2 weeks and it's such a headache. it doesn't go off for just a few minutes of even an hour or so it'll be off for HOURS or sometimes a whole day. just about every single time it goes out. what the hell are you guys doing over there?

They have monopolized the area and gave up giving value to their service. Now they treat like they…read moreown you. Price keeps going up without reason. Customer counter will not reveal their names, contact information, confirmation receipts, just give a promise that the service will work. When it fails it fails, you wait. If you like being lied to ,,,this is your company.

The staff was so helpful with changing my service It was much easier than I thought it would beread more

The Wi-Fi is God awful. It doesn't matter what the ad say. It doesn't matter what the deals are…read more Their service is awful. Their Internet connection is the worst out there. It's 50-50 chances you will ever have connection. If all you have is streaming you're never on.

Even after cancelling on 8/13, getting email confirmation of 8/13, having a spectrum supervisor…read moretell me on the phone that I called that day (to cancel), they're still trying to tell me that I arbitrarily ended my service on 8/25, which makes no sense. If anything, the employee might've told me we had service until 8/15, not 8/25, because the cycle is to 8/15. After years of getting charged way too much for mediocre wifi, they can't even see how their "notes" don't make any sense and that the charge on me is invalid. They now put me as the consumer in a terrible spot essentially saying 1. Pay this now, even though it isn't really owed or 2. Don't pay it and take a hit to your credit. Good times. Last person I talked to was Nessa, a supervisor with Charter Spectrum out of the North Texas Call Center. I'd appreciate if this could be handled without hurting the consumer or dragging on, please and thank you. Respectfully, please drop this charge.