Laughed in my face anytime ive dealt with them over the last 5 years. The only reason this place is…read morestill in business is because they have no real local competitors. Its a really sad outfit. 3/5 customers I am forced to recommend this place to aren't happy with their work and/or professionalism. Sad to see really our small town that this is our only option. I would recommend literally driving 25 mins to boone to use Apple Juice. Those guys are truly friendly, offer quality work and will treat you like your a human not another dollar bill.

I've used them before and there was no problem. Today, not the case. I had called them last week…read moreand they did not make their appointment. I called today, to follow up. The guy just basically jumped all over me. He was screaming at me, how busy they were and the hours they worked. I hadn't acted ugly, I just asked when they might get to me. I believe there is a lack of management problem here. Guys who can work on comuters, but have no idea how to treat customers. Very unprofessional. Actually, what I need them to work on, is the same thing they supposidly fixed before. They have to come out, it is my printer, which is new, that will not stay connected to my laptop.

I have been in customer service for over 15 years, to my surprise I never thought I would receive…read morethe opposite from the Boost Mobile store in Wilkesboro, NC. We have been with them since July, 2018. It was time for us to get new phones. My phone was not charging and my wife's phone was going blank screen at times. My wife was given details for existing customers on promotions concerning the Stylo 5 LG phone on 12/23/19. Buy 1 and get 1 Free, we thought based on the reps information. She was told not to pay our monthly bill which was due on 12/25 and wait until the phones came in and pay $151.00. We followed those instructions, my wife returned to the store on 12/26 and was told by the store manager that it would be double the amount?. After speaking with the manager, she was informed there was nothing she could do? I would think when your misinformed by a rep, you make it right, that is Customer Service. I am still waiting for the DM to call me back and have dealt with several customer service people who have been no assistance to me. We have proceeded with our complaint and will be following up 1/4 at the store to see if Boost Mobile can honor what had been relayed. I will keep you posted :) In the meanwhile, I have been without a working phone since it wont charge and my wife's phone continues to giver her the same issues. We have an insurance business and our phone are very important to on and working properly. Based on what we informed from Boost mobile, this should not be an on-going issue.

Excellent service. Bundled mobile and saved a lot of money. Technician was very knowledgeable and…read moreanswered any questions.

Loved that they were kind and compassionate. They greeted me warmly as I entered the store. Lisa,…read morethe customer service representative could tell that I was upset and she was appalled that the Boone store kicked me out. I ordered a Samsung A21 6.5 screen quad camera. The cost of the phone was ten dollars a month compared to a poorer quality phone that would cost me sixteen dollars a month that the Boone store was offering me. April the Supervisor and Cindy were also on hand to provide not only comfort but quality service. This is my Spectrum Store. Thank you Lisa, April, and Cindy for providing a business that is ethical professional, but most of all, kind and compassionate.