I had Sprint service since 2000 there were some issues then service improved. I was looking…read moreforward to the Sprint and T-Mobile merger. ever since the change over to T-Mobile the service has been horrible. I upgraded to a new phone and and new T-Mobile sim. The service has deteriorated to the point I can hardly use my phone at times. I could sit it my office and had full service. Now I often have to go outside to use my phone. At home I can't send text messages sometimes. Don't get me wrong they have great people working in the T-Mobile stores. They are awesome and try to help. However the "working on the tower excuse" is getting old. I thought it was my phone but I have to associates that have T-Mobile and have the same service issues. I am at the point where I am ready to cancel my service after over 20 years.

We are no longer T-Mobile customers, and I'm not a fan of T-Mobile service. Obviously, otherwise…read morewe wouldn't have left them and went back to AT&T. However, when we did have T-Mobile service, we had to stop in here quite a few times when visiting family in MS. Every single time the customer service was absolutely outstanding. Once we came in because my phone just stopped working. I had only had it for about two weeks. I guess it was just a lemon. Went into this store and they replaced it for me with a brand new phone right on the spot. All smiles and no worries. Smooth, easy process. So, if you do have T-Mobile service, I cannot recommend this particular location enough.

Jayleen was very nice and friendly Very helpful with showing…read morethis new features and knowledgeable Got to fairly quickly after our appointment

Say hello to people when they go to the "genius" bar. Don't ignore them. The staff members- what…read morecollege do they come from? Why can they barely acknowledge you or say hello ? They are not knowledgeable.

Michael is a genius! Please please please bring you cellphones here to this location for repairs…read more Very reasonable price to get your phone back up and running nicely. Michael kept me up to date on the status of the repair. Knowledgeable about electronics and can explain to you in simple terms what the problem is. We will use his repair service for all of our cellphone needs.

I had a phone battery replaced there once with a new one. It was a good price and good experience,…read moreso I gave them a shot to replace the hard drive in my wife's laptop when I saw a coupon for faculty members at local schools and tied to classes moving online due to the coronavirus. (My wife and I are both faculty members at a local community college). A screenshot of the coupon is posted here in this review. I was quite dismayed to be told at the desk that not all emails this business' corporate entity sends out are actually honored at the individual stores. This was despite a brief phone conversation with Employee A telling me it would be honored. In short, they're not talking care of the customers at all if a self-described manager (Employee B, in this case) talks to a customer as if they're an idiot and makes it their problem that the store and corporate don't see eye-to-eye on the topic. Employee B tried to turn his back on me at the counter, which wasn't a smart thing to do for other reasons, but I persisted. All coupons should be honored at all locations, else they shouldn't be emailed to people on their email list. Bottom line! They get three stars here simply because they beat Best Buy's price on the hard drive replacement. Still, and sadly, it's one of those small businesses where your level of customer service will depend mightily on which employee(s) you happen to deal with. And, apparently, how corporate and the individual stores feel about each other at any given time.

I received great service. I traded in for a free iPhone 15 and upgraded to 256 gb for just $7 more…read moreon my bill. My bill went down overall and I used to have an iPhone 13 with 256 gb. The staff was very helpful and able to have a great conversation while waiting for the transferring process. I also bought a phone case and screen protector with her recommendation and told me to keep cases and receipt for lifetime warranty for the accessories. Service was quick and not rushed at all thanks to the full staffing helping customers that are not in line waiting long. Thank you Verizon of Madison for the helpful service!

I Gotta say I love the store is appointment only I hope they keep this forever it makes it easy to…read moreget what I need done as I can just schedule appointment through my phone