Dawson was AMAZING! Got my mom's phone switched and new accounts created easy peasy! Highly…read morerecommend Dawson for your phone service needs!

They lied told us $122 total for three lines and a hot spot device or $107 for lines and $15 for…read morethe device. I was thinking this would so work on the budget. Then I get the bill: $374.00 for a PARTIAL month. The bill was pro rated. I am speechless. That is one heck of a mistake. And yes my phones are paid for and so is the device. Can I give no stars?

3 Stars is a fair rating. Today's April 5th, 2026, it's now 12:37 am & the Store still isn't open…read more Their Sunday hours state that their open from 12:00 noon to 6:00 pm. So where are they?

This store is amazing! I've been going to this store ever since I switched from Verizon. Steve is…read moreso awesome. He always gets me hooked up and going whenever I need a new phone or when I have issues with my phone. He's been there ever since I can remember. Every one there is helpful. He's just the one consistent person I see over the years.

By far best experience with a Verizon store since I have been a customer. We came in to add 2 lines…read moreto our plan and Hunter was extremely helpful with the process, as we all know setting up a new phone can be a hassle. He made sure we were able to take advantage of all possible promotions, saving us $700 with Verizon! We had some porting issues but he made sure that everything was up and running perfectly before we left! We will 100% be returning to this Verizon retailer for our future purchases!

Joshua Dorrell was AMAZING!!! He was very patient and professional the entire time. We had a little…read moretrouble figuring out a technical issue, but I was able to go back the next day (he even stays late for his clientele) and he figured it out! I'm one ecstatic customer and I get to enjoy my new iPhone 14 Plus THANK YOU JOSHUA!!!!!

Really excellent customer service. Very thoughtful associates. Had a good experience here for sure.read more

Absolutely the worst customer service I have ever received…read more Went to pick up my FOURTH replacement watch only to realize I was given another faulty device; which is not thier fault. But the way I was talked to and given no real answers as to what to do to resolve the issue other than call for another replacement. Monica stared at me blankly as if waiting for an answer to appear on my forehead and then had an EXTREMELY snarky attitude when I expressed my dissatisfaction with her customer service skills because at one point she literally just walked away from me and went to the back room mid conversation. Due to the lack of help I received I opted to cancel my kids lines and go with a provider who could actually help me and offer a solution when I have a problem with their service and products.

Don't Go There! I went in to the Seguin T-Mobile on Walnut to get a phone for my wife and add her…read moreto my account. I had looked on line and found the 2 line plan that I wanted to switch to. At the store, their goals was to sign me up for as much money as possible! The sales rep, CJ, kept attempting to sign me on to a higher plan than the one I wanted and then kept asking how much I could pay rather than sell the plan I wanted and I ended up having to insist that I wanted that plan at the advertised price! He said okay and started working the order but crammed on two tracking devices and a third line! I kept telling him I had no use for either.He was evasive about monthly billing cost and kept saying the devices and the 3rd line were free, so I caved and saud OK. Next day, I checked T-Life and was alarmed to see T-Mobile showing my billing at $254. I called 611 and the CS rep said the devices wouldn't be charged to me. I cancelled the 3rd line. My bill came, and I found the two 'Free' devices were costing $1 plus $6 in taxes and fees each, monthly. I don't need them, don't want them, and haven't activated them, so I called 611 again. They said take them back to the store. I did. They said they wanted a $40 restocking fee to take them back! I was so mad, I left, but may take them back to a different store. In the long run, cheaper to pay the restock, but I don't want the Seguin store get it. I should have went on the web and got the wife a phone and a new line - that's my advice to anyone contemplating T-Mobile phone service - don't go to the stores, they are not there to help you.

From the owner: Visit the T-Mobile store in Seguin and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1415 E Walnut Street #400 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I took my iPhone 12 there on Friday for battery replacement and they said they would have it done…read morebut they ordered the wrong battery and told me I can pick it up Sunday and then come Sunday they told me I have to get it Monday and then on Monday they told me it's not gonna be ready until Tuesday. Terrible service. I looked at Apple's pricing and they tried to charge me $40 more than Apple would (without having apple+) to replace my battery. When I call them, they don't answer and when I came to pick up my phone, nobody was there.

I will never do business with this company ever again. This was a couple months ago. First, I…read moretook my son's phone in to replace the front screen and the back cover. They kept it for two weeks and only fixed the front screen. 2 weeks later, I finally get my phone back fixed....or so I thought. The front screen wasn't properly put back together so moisture got into my phone and now, I have to spend another $200 to get my phone fixed correctly after spending $300 with this company. NEVER AGAIN!!!! Don't waste your money.

I have taken my computers into their office several times. They always provide a quick turn-around…read moreand fix the problem. Joe is very knowledgeable and will take the time to make sure your questions are answered.