I have never written a review before, but this is the first one I cannot be silent about. This is the WORST Verizon store I have ever been to. Went in two days ago to get on my own plan from a different account and everything was going well. I had to come back in the next day with a code and the rest was all set up. I get there the next day, there is "Will be back in 15 mins" sign on the window. No big deal. When the guy comes to the door to unlock it, he does not welcome me in the store, has his vape in his hand, and sits at his desk. When I go to tell him that all I need to do is give him the code and finish what I had started yesterday. He proceeds to start another credit app on me and then ends up putting me on the phone with the fraud line because now I have two credit applications. While I am trying to understand the lady that barely can speak English, he is vaping in front of me and proceeds to not talk at all until I walk out. This guy NEEDS TO BE FIRED! Unprofessional is not the word. read more

These guys totally screwed us over. I spent two hours switching to Verizon and the representative promised me hands-down that it was legitimate. I told him there's no way there's this kind of a deal going on, and he promised me $150ish a month for two lines trading in my old iPhones paying taxes on the new ones. I asked all the right questions and did my due diligence. well, about a month later a bill came in for a month for $500. I felt pretty violated as it was an auto pay, and the money was gone before I could even argue the bill. I went back to see them and the guy promised to fix it so he changed my plan. I thought everything was. Next month, I get a bill for $280 for two phone lines basic data cell service. I end up talking to Verizon for about three hours on their chat service attempting to fix my bill to be 150 like I was promised. More things happened after that that I won't bore you with here, but this has been the worst decision I've ever made and this retailer is outright scamming people. To get what I was promised working with Verizon corporate I now have to call every month after I get my bill to get them to give me the credits on my account to bring my bill down to what I was promised....every month for the next 34 months!. read more

The staff here is awesome! They helped my parents through a better deal and pointed out a big mistake made by another Verizon store. Very impressed with this store!! read more

Gotta say this was our best experience at a Verizon store and we have been to several over the years. Our friends live up in the area and said they went to this location and Derek was quick and easy, so after 2 failed attempts to upgrade my wife's phone and upgrade our Apple 3 watches we took the journey to this location and Wow what a great experience we had. We were greeted upon entering and Derek was helping another customer and within a couple minutes he started to look into our account why the other persons phone was updating. From there, Derek was awesome and in no time we had our new equipment, he showed us some new things on our account and we were on our way. I would recommend this location and Derek to any and all. read more

Went in to buy a phone, one salesperson was with a customer other was sitting in a chair looking at his phone. When I walked in he said can I help you and I replied was looking for a phone. I went over to look at the limited selection they had and was going to buy the iPhone. Was there a couple of minutes with the person still looking at his phone. Decided with him not getting out of his chair and still occupied with his phone that I needed to buy somewhere else. I turn to leave and he says something but not sure what it was and left. Find the great reviews about customer service hard to believe. Seems as though customer service is dead here. read more

The guys here at Verizon we're AWESOME!! They new what they were doing and had the knowledge for helping me out. Also the next best thing is they work quick. Out of all the telephone companies and stores this one is the best!!! They took care of my old mother too and she hard to make happy. read more

This is the best Verizon store we have ever been to. Dylan was very patient and helped my parents figure out new charges on our family plan and saved us a bunch of money. Definitely recommend going here if you have questions on different plans and account charges. read more

Derek is very good at his job and very knowledgeable. Unfortunately, this is an "Authorized Retailer" & not a Corporate Verizon Store. Therefore, they "are only able to contact customer service". There is "nothing they can do". They will always "put notes in the system". I regret my decision to switch carriers on "Black Friday" 2022. I brought multiple lines over from AT&T because of all the "bundle deals" Verizon was offering. I have been extremely patient throughout this whole process but it has come a climax tonight with me now receiving a collection notice in the mail for an account that was "erroneously" created when I transferred my service in November. Their "system" created 3 accounts because Derek said he had to do it that way, but he would "fix it". I have made multiple visits to the physical store, waited on hold with customer service, and all the while being told "I'll take care of it". There comes a point where you just have to say enough is enough. If you have a "complicated" account - meaning multiple lines that qualify for multiple "deals" - TRUST me...it is NOT worth it it!! They CAN'T deliver on their promise because the "system" messed up. I haven't even mentioned the fact that I STILL have not received the beats earbuds that were "free" in the bundle. I fully understand that the typical transaction does not consist of 10+ devices, but if the "system" cannot process it correctly, Verizon should have a manual override that SOMEONE in the company can fix. Unfortunately Derek is associated with this, but I wish it didn't go down this way. He was very helpful & believable throughout this process. He is just unable to deliver on his promises because Verizon isn't capable of basic and common sense customer service. read more

My wife and I stopped by the Verizon Store in Spring Branch, TX to switch back to Verizon from Spectrum. What an experience that was!!! We worked with Rudy... he was knowledgeable, Considerate and EXTREMELY patient when dealing with Spectrum. I would highly recommend using this location. read more

Dylan was extremely helpful and patient. So thankful you are open and during this pandemic.