Macy was extremely helpful and knowledgeable. She had patience with me upgrading my phone and…read moreanswered all of my questions. Ask for Macy!

Jesse was a great help when my uncle and I went in with charging questions. She went above and…read morebeyond.

Well I just want to highlight Mateo at this location. He was so pleasant and happy to help us. I…read morehad a phone that was wiped, my back up was not current, had some minor issues getting back to 100%. Needless to say, it was a bad day. We went into the AT&T to confirm some things, and Mateo was so helpful. He took the time to help us confirm all the AT&T things were good as well as helped us with the Apple side of things. He was so professional and helpful, I will be asking for him in the future.

if bob (the manager) working , he may be useful, until…read morethere's a random charge on your account. He'll then hang up on you, and refuse service in person. also I have your name tag if u want it back

I met Mitchell who's great with helping out the customers, friendly service and got me out of there…read morequick. Now, I did try the canyon lake location and didn't get anything done. Figured I'd try this location and sure enough, this young man is who you need to see. Mitchell, thanks again for activating a phone for my daughter and getting me all set up and out the door.

www.ripoffreport.com this Location rip me off 159.00 to…read moreprogram two iphones not only did they tell me the phones could be use they deactivated my service and transfer my number with out Guaranteeing me this would work with there service now since both I phones lines are transferred to cricket I no longer can get my old numbers back but the manager offered two cheap free phones in trade for my iPhone 7 Plus I stated no to the manger on the phone he said he would buy my iPhones at cost 40.00 and make me buy new I phones at full retail why would I do that so far now refund on my service or phones but he did call the cops they tell me it's a civil matter so I guess it's go to court time buy the way I had to buy two new iPhones 400 each and get new service else we're good way to spend 1000.00 and get ripoff I'll keep you updated on the court date and results

I have a Samsung Galaxy S9+ cell phone that I purchased from Sprint when they first came out…read more Sprint was finally able to transfer all my information from my previous Samsung phone after many attempts. I have been using it for the past year with the standard annoyances such as automatic updates causing the appearance to change and icons to disappear, etc. Well, yesterday morning when I tried to use my phone, all my saved contacts had disappeared. That is 25 years or more of contacts for customers and friends. I have no way of replacing that information. I immediately went 15 miles to the closest Sprint store to get my data restored. After 3 Sprint representatives worked on my phone for 40 minutes, they checked my gmail cloud backup, and I was advised that they had never seen this problem before, but the data was not there. They referred me to another Sprint "Tech" store that could check it further. Another 30 minute drive further into San Antonio to the Sprint "Tech" store, with two techs scratching their head for an hour, I got the bad news that I was not wanting to hear: "When you purchased your phone, we did not turn on the automatic back-up feature and probably that night an automatic phone software update was interrupted, causing all your data to be lost". There is absolutely no data to recover. But there is good news: "your back-up is now turned on and you will never have that problem again. Thank you Sprint for NOTHING. Later that afternoon, I was telling a friend about this day and she recommended that I take it to Spyderware Tech, a small computer/cell phone store, minutes away. She advised that they were very conscious and had done excellent work on her tablet. At this point I was not expecting that I would ever see those contacts again. I walked into the Spyderware Tech store where they were very professional, examined the phone and also said that they had not seen that type of data disappearance before. But they did not give up. Yes, they recovered all my data and did not charge me for their services. Now that is the way to grow a business, caring about customer needs, not giving up on solving their problems, even when the big guys say it can't be done. I only write reviews when someone deserves it and Spiderware Tech deserves at least 5 Stars. I have already recommended them to a future computer customer today. Thanks, I really do appreciate you not giving up on my problem. Jim

These guys have helped me with my Mac computers twice. I have a 15 year old MacBook Pro that I…read morecould no longer update and the battery would not stay charged for long. They updated, expanded the memory and changed the battery for me also backed everything up to my exterior hard drive. Fast forward 2 years... My MacBook would no longer do any further updates so I called and talked to the techs and they confirmed that Apple is no longer supporting my "old" platforms, so a new Mac was my only answer. So after I set it all up, I took it to Syderware Tech to back up old MacBook and transfer my data to my new computer. All good! Will continue to go to these guys! Fast, knowledgeable and easy to work with! And for the WIN... not too expensive!

We had an excellent experience with Kerry Hammer of Hammer Technical services. He spent a great…read moredeal of time consulting with us and provided a very detailed quote. The execution on the services for which we did engage was highly professional and well-done. Kerry is obviously very experienced and we look forward to working with him again on future needs and projects.

This review and rating are unusual, in that I am rating Hammer's quality on their candid advice to…read moreNOT get a device repaired, but rather to replace it. I appreciate the advice and the honesty.

Devin was very professional and knowledgeable. He also has the degree to back up. He was very…read morehonest about the repair and my expectations. I would definitely be going back- good experience and customer service

I paid almost $200 for a screen & battery repair, and less than two months later, half the screen…read morestopped working. The shop refused to fix it under warranty because theirs is only 30 days, while most other shops offer 90 days. Terrible value, terrible warranty. Avoid!

Took my cell phone in because it was not charging. Wes fixed it at no cost. A piece of plastic…read morelodged in the port. These people are so customer oriented. Highly recommend this business. I will be a customer for life. Thank you!!!!

Wes is the nicest guy! He answered all of my questions over the phone and was so helpful!! I will…read morebe happy to use him again in the future!

None better than Justin at this location. Patient, experienced and professional at the highest…read morelevel. A great store with great personnel but Justin is top shelf.

Terrible customer service at this store. Extremely rude employees. I waited 15 minutes before any…read moreemployee came out to the floor from the back. Several customers left out of frustration before they were helped. When I was finally assisted, I was immediately greeted with hostility. "Are you going to have a problem?" He asked. "We don't have to help you. You're a guest here." When I tried to deescalate, he just kicked me out and walked away. It was the wildest customer service experience I've ever had.