Highly recommend for phone repairs! Fixed my phone in just a few hours, and the employees were very…read morehelpful,and the service was amazing. I will be coming back again if I need repairs

From the owner: Switch today & enjoy America's largest 5G network.read more

this review is based off of one employee and NOT the entire staff. an employee named lily came by…read moreand fixed the entire situation in under 5 mins for us so shout out lily. came in with the new iphone 17e from the deal they offer. phone just randomly stopped working , whatever. we proceed to tell the tech about what and how it happened and the situations leading up to the phone not working. older gentleman tells me that t mobile wouldn't be able to do anything about it and that apple would have to cover the replacement (not a problem for me). what became a problem was that after i tell the employee the phone flat out WONT TURN ON EVEN WHILE DEAD, he proceeds to look up word for word "how to reset and iphone 17e" into google . then proceeds to pass us off to another employee after saying, " let me go speak with my manager for a second." thankfully another wonderful employee fixed our situation in just under 5 mins and all is well, but for anyone that is actually reading this. STAY AWAY FROM THE OLDER GENTLEMAN.

First of all, the handicap spot for the store takes some serious skills when you are in a…read morewheelchair. The cut in for the sidewalk is narrower than ADA law and the parking spot itself is only just within ADA laws. Then going in, let's say seeing an older person in a wheelchair is a bullseye for the tactless sales pitch. I've visited this store 2 times and both times I felt as if I had been suckered. Last visit I stopped in to get a tablet. The Galaxy tab 9a I got was not at all what I was expecting in both storage and RAM. The storage I could live with using Sim cards but the RAM, had they told me how little RAM there was I would not have gotten it. They were busy so maybe they were just wanting to rush the crippled old fart out the door or maybe they just didn't care. My next visit (and will be the last one.) I went in to replace a damaged phone. I still owed money on the phone but assumed there would be enough on the trade to cover that cost. They wouldn't even discuss the trade and said my bill will only be a little bit higher for a couple months. (I don't believe it.) The woman was helpful with getting the smart switch going but then tried to push a new otter box and screen saver for an exorbitant price. The otter box alone was almost 30 bucks higher. Then there was a push for a new smart watch, and I was wearing a lot better and more expensive smart watch at the time. Believe it or not someone in a wheelchair can be an athlete and yes I am and complete on a national level. Then there was an issue I've been trying to address for a while of a mistry phone number on my account. She wouldn't cancel it and at my last visit they wouldn't cancel it either. I've been going to this store for the convenience of location, now if I keep T Mobile I'll be going to a different location

I would like to thank Total Wireless for their AMAZING customer service, and for representing their…read morecompany to the fullest. Alia helped me and not only was very friendly, but was extremely knowledgeable about the products, service, and current discounts/promotions. The store Manager Munib went above and beyond by giving me a HUGE promotion. They both made my visit enjoyable, and i want to thank them both. I walked out the store not only with a new phone with my phone number i've had for 20 years, but i made a new friend. THANKS ALIA AND MUNIB!!!!!!!!!!!!!!!!!!!!!!!!!

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in San Antonio, TX. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.