Update !…read more Thank you for your response. I need to correct several inaccuracies in your statement. First, when my dad returned on February 12, he was told the issue was caused by the phone being dropped. At no point during that visit was "water damage" mentioned. Now you are introducing a completely different explanation. Changing the cause of damage from "physical drop" to "water damage" raises serious concerns about the consistency of your assessment. Second, I personally received the phone on February 11 -- not my father. The device was not "fully tested in front of us" as you stated. There was no detailed inspection of the camera, Face ID, or internal components in front of me. In fact, I had to remind your staff to return my phone case, which they initially did not give back. That same night, while charging, the phone shut off and the display never worked again, although sound and alarms were still functioning. This indicates a likely internal issue, not external damage. I also still have the screen that was removed. There was no water exposure. The phone was not dropped. I have owned this device for years without internal failure, and these issues occurred immediately after your repair. Additionally, the main camera stopped focusing right after the service, and there was clearly a loose component moving inside the camera module -- something that did not exist before. Both phones that received battery replacements at your store are now overheating significantly as well. The problems began immediately after your intervention. That is not coincidence. I am again requesting a refund for the services performed. I am open to resolving this respectfully, but I cannot accept responsibility for issues that arose directly after your repair -- especially when the explanation keeps changing. On February 11, my dad went to the store -- just so there is no claim that we were never there. I brought in an iPhone 12 Pro Max with a cracked back glass to have it replaced and decided to also change the battery at the same time. My dad had his battery replaced as well and purchased a screen protector for a new phone. That same night, while my 12 Pro Max was plugged in charging, it suddenly shut off. The screen never turned back on, although the phone still had sound -- my alarm went off the next morning. On February 12, my dad returned to the store to report the issue. He was told that I must have dropped the phone and that the damage was my fault. That is completely false. I had used this phone for years without any internal issues, and the malfunction happened immediately after your repair. Because we were scheduled to leave for a cruise that same day, my dad had to leave quickly. Once we were already on the ship, we realized the main camera would not focus. When moving the phone, you could clearly see something loose moving inside the camera module -- something that was absolutely not present before your service. In addition, both phones that had battery replacements done at your store now overheat excessively, which raises serious concerns about the quality of the work performed. At this point, I am formally requesting a full refund for the services provided. Three separate services were paid for, and all three resulted in new problems that did not exist prior to your intervention. I do not live in the United States and had to return to my country without a proper resolution, which makes this situation even more frustrating. I expect a prompt response regarding my refund. And if there is any claim that my dad was never there, I do have the business card of one of your employees who personally asked us to leave a review. Until this is resolved, I strongly advise others not to bring their devices to this location. Based on our experience, the workmanship was careless and unprofessional, and I would not recommend this store to anyone.

Excellent service from start to finish! The team was professional, fast, and really knew what they…read morewere doing. They explained everything clearly and repaired my phone perfectly. The prices were very reasonable, and the customer service was outstanding. Highly recommend this repair shop--quality work and people you can trust!

I have been a loyal customer of Smart Devices for years and i'm satisfied every time! Nick is the…read moreone of the most reliable repair men our town has!! He has repaired multiple devices for me in a great timely manner for such great prices.

great place nick was very welcoming and helpful made my experience very easy and comfortable Thank…read moreyou

George checked my iPhone charge port and gave me an honest evaluation. He actually repaired it on…read morethe spot saving me money. Definitely recommend them for cell phone repair issues . Thank you !

Excellent service!! Had a sudden issue with my iPhone where it would no longer charge. They were…read moreable to fix it in less than 5 minutes. It apparently had some lint jammed up in the port. They removed the lint and cleaned it with compressed air. They did this repair at no charge as a courtesy. I will be telling all my friends about this awesome phone repair shop!!

Fantastic Service! Fast and honost repairs. They can fix everything from computers, smartphones,…read moretvs, game systems. Pretty much if it has a plug it can be fixed. While I was in there the technician actually told the customer a head of me that the part was $10 cheaper then quoted so he returned the $10 to her. He could have easily kept the extra money but he was so honost. I brought my laptop in and he diagnosed the problem in about 10 min (Currupted hard drive). He was able to backup all my data even with a bad hard drive, replace the hard drive and got my computer up and running like new. Price was better than I thought too. I am so pleased and glad I found a local place I can trust.

Great service. I've had multiple electronics fixed here and they go out of their way to take care…read moreof you. Their prices are reasonable and they get the work done in a very timely manner.

i really like the environment of Elite Metro Corp, I have great expectations regarding my work, i…read morethink is a good chance to show all my skills and professionalism, I am really motivated for now

This man is absolutely incredible! In addition to being…read moremobile, he is also quick! Last night, my screen went completely blank, and I was at a loss for what to do. I was shocked when Cellupart, whom I found on Google, came to my place of employment and fixed my phone in 15 to 20 minutes. He also fixed the charging port on my iPhone 13 Pro max, which I've owned for years. I'm very grateful that I found him because other companies quoted 2x times more $$

Terrible service! Grease fingers left his print on the inside of the glass he replaces & over…read morecharged me to never answer back to fix it.

I had the worst and most unprofessional experience at this store. Nobody seems like they know what…read morethey're doing, including the manager Ricardo. I switched from Sprint to t-mobile at this store with a guy that only cared about flirting with me, and they never canceled my sprint account nor did they tell me to call and cancel it and now I've been charged by both companies for two months already. When I went to get help from them, the manager basically said he couldn't do anything to help, just to call sprint and cancel my account. DONT COME INTO THIS STORE.

The worst experience ever, screwed up my account the workers there had a bad attitude bad bad…read morebad...I have been a t mobile customer for over 10 year its time for a change.this is at the kissimmee store in simpson RD

Israel did a quick and amazing job!!! Thank you for the service! So glad they were open on…read moreChristmas Day!

I called because I was looking for a microusb charger, the guy who answered didn't even know what…read moremicro usb was I had to explain it to him...