Went to a ATT store 1.5hours away to replace the ATT shield on iPhone (under lifetime warranty)…read more Didn't notice until I got home that the ATT person put the shield too low on the phone (didn't use the plastic cover to put it on). Top of phone not protected. Called this store and told them the situation and they initially told me I had to take it back to the original store. After I told them it was 1.5 hours away, they asked if I could hold to see if they could replace the shield for me. They told me that they would "take care of me." Just try to get to the store 30 minutes prior to closing. I went to the store, and everything seemed to be going well. Then he asked me to pay for the shield. I told him that since an ATT person damaged the shield, I shouldn't have to pay. He said he would "take care of it' if one of his employees did the damage. I told him that even though he isn't a corporate store that an ATT employee damaged the shield and I should not have to pay twice for an issue that ATT created. This would not have been something I put a negative review on if they just told me when I called that they would replace the shield but I would have to pay again. It seems pretty obvious to me that I could just buy a new one at any store. The person i dealt with first said he was the manager. Later he stated he was the general manager. This warranty item was $10 plus tax. When I asked him if it was worth losing a customer of over 30 years. He simply said "goodbye." Not something I would expect from the General Manager.

I loved working at this store. I had good employees and great customers! Location is greatread more

Bad service they don't know how to fix ph problems…read more they were talking each other they don't want to take care customers

Good customer service very helpful getting new phone and set up was a breeze store is convenient…read morefor me to get to and was clean and orderly.

We just upgraded our iPhone 7s to iPhone 11s. William Mundo helped us out and we had the best…read moreservice. He was knowledgeable, patient, appreciative, and genuine. He thanked us for coming in because it helped out business in person since everything is moving to online. When we had questions, he explained things well, in easily understood manner. He gave options for how to receive my new phone, delivered directions or set up in store. We told him we were new the area and he even recommended some of the nearby businesses. So personable! Thanks so much for the great service!

Great service! I went today to replace my phone, and Ivan handled the issue quickly and…read moreefficiently. He was very genuine and knowledgeable, and I was in and out of the store in 20 minutes. I really appreciate the help.

This place is an abominable waste of time! I walked in at…read more9:05. The store was empty. The guy at the door, Michael, said, "I can take your name for the list." I was shocked because there was no one there. I asked, "how long is the wait?" He said, "well, there is one person ahead of you," and he pointed to a man who was browsing the store. So, I had to wait for him to find out what another person wants before he can help me, and the other person is not asking for help, but just browsing. I should wait with baited breath for a browsing customer to decide if they need something, and the worker should not help anyone else until such time as that monumental decision is made...? He continued, "depends what he wants. An upgrade takes about an hour. But there are only two of us here right now, and a manager. There will be more techs coming in later, though, if they show up, that is. So, if you want to come back in a few hours..." So, this guy is standing at the door trying to get people to leave!!! I told him, "I drove over here. I'll wait." So, he put my name on "the list," and went over to help the one person ahead of me. When he went up to that man, the man told him, "no, thank you. George told me he would take care of me this morning." Then, the worker said to me, "I can help you now." Really...?! I told him I just needed my screen protector replaced. He asked me which size phone I have, where I bought it, and what brand screen protector I had. I told him I have an iPhone 16 and that I bought it in the AT&T store, but I didn't know what brand the screen protector was, and didn't care. Any screen protector would do. He had me sit down and spent 20 minutes collecting my information to get into my account only to tell me that "we don't do screen protectors in store anymore." While he was doing that, another man came in the front door. To him, Michael said, "Sir, it will only be a couple of minutes." What? So, what changed in the time from when I came in, and this next person? I was dissuaded from even coming in, and then begrudgingly placed on the "waiting list" (with ONE other person). This man, however, was going to be helped in a couple of minutes...? Then, Michael got up pretended to look around the store to see if they had any, but was really only leaving to get an acrylic frame with a QR code that he brought back to the table. He printed me a duplicate receipt of my original purchase and told me I had to go to this third party website to order a replacement screen protector by entering the purchase information from my receipt. Are you kidding me...? Ok, so I scan the code and then have to create an account at a third party website, entering all of my information. They ask you what is wrong with your screen protector and then tell you they are all "out of stock," and give you a button to click to be notified when they are back in stock. UNREAL!!! So, it's actually not possible to obtain, much less have your screen protector replaced! Good luck!!! I spent an hour NOT completing the most simple task that exists for phone repair at this place. Michael is a worker who does not want to work, and therefore should not have his job. This store is an abhorrent wasteland, and should be closed!

The absolute worst customer service. Rude, can't answer the simplest questions, super disorganized…read more They take all that out on the customer AFTER they have made the sale. Save yourself the aggravation there are several locations near by that treat their customers right.

Unless you speak Spanish or Portuguese do not go there. "No habla ingles." DO BETTER AT&Tread more

No help or willingness to help whatsoever. Tried to buy a new phone but am not a principal on my…read morewife's account...what? Went home talked to wife who gave me her SS# (said that was all it took for the kids to make the very same change). Went back in, sorry she has to personally do it. Offered to call her or have them call her on her At&T number, which they know, no dice. I only wanted to upgrade an old phone to our account which will undoubtedly cost us something but it will have to wait for wife to get back from a trip and I'll make my third visit to a damn At&T store ( not this one). As bad as buying a new car.

SHAY AND KARINA AMAZING JOB !!! went into the store for not even 10 minutes and got out so fast !…read morewill come again

Everytime I go there. I get great servce and great help with my issues. THIS PLACE ROCKS.read more

Ask for Prince, superb service, in and out in a blink of an eye and left with a smile on my faceread more

5 stars!! My iPhone 8 was running so slow and I really needed an upgrade. I had gone to another…read moreAT&T store prior and said I wanted the new SE because of the smaller size... THIS AT&T told me about the new 12 mini that was WAY better. The 13 Mini was way better, faster, and had more storage than the SE- and also pricier. With my trade in, I only had to pay the activation fee! Two people helped me! One processed the trade in and the other helped me pick the best color and case to go with it. They transferred absolutely everything from my old phone to my new phone within minutes and I left the old phone behind. They really went out of their way to help me and made my upgrade so easy! Only took about 25 minutes in all- and there was no line without an appointment. Will definitely be returning for any future AT&T trips.

Rozay was caring and passionate. Service was great. Love their attitude! I will come back.read more

AT&T rep Skyler tried to add two new lines to our account because we asked for two of our phone #'s…read moreto be changed because we are getting harassing phone calls lately. He said we could pay off our devices & get new phones OR swap our iPad #'s to be our new phone #'s and add two new lines for iPads. We know for a fact that this isn't true, and this sales rep was trying to get two new lines to meet his goal. We confronted him that this isn't true because we have both worked for AT&T & told him this. His co-worker sat there looking over just laughing. Be careful going here, Skyler tried to commit sales fraud!

I went in early last friday to get a new phone and service set up and I was helped by Roberto, and…read morenice young man who was very helpful and welcoming in our interaction. He answered all my questions and helped me leave without worry satisfied and I thank him greatly for that.

i went to this store about a month ago and the lady who helped me said i needed 3 lines to open an…read moreaccount at there store. I go to a different store today and they told me i didn't need to open 3 lines and this lady is charging me for the PREMIUM plan for a line i'm not even using!! This lady scammed and i do not recommend coming to this store if you are trying to get a new phone plan.

Alicia helped me today & she was so incredibly helpful. Amazing. Amazing. Amazing. I can't say it…read moreenough. She was so incredibly well trained & got me thru a serious jam I was dealing with on my account. Will definitely be back.

From my first step into the store and the overpowering smell that emanated from it,, I could tell…read morethis was not going to be a positive visit. I was there to pay my daughter's phone bill and service there was absolutely abysmal. We were ignored as one staff member chatted to friends and the other team member was busy doing God knows what. Finally, the man busying himself with some kind of mystery task turn to us and bluntly asked what we needed. When we stated I wanted to pay her phone bill, he could not even find my daughters phone number in his system to pay the bill. Finally, after several tries he found the phone number. We paid and happily walked out of this business and its strange odor