Would not accept returns. I bought a few items from them the other day and they were defective. So I came back in later that evening and they did not even try to assist. read more

Me and my husband called ahead of time today to ask if they had the iPhone 15 in stock, the man that answered, Michael said they only have 1 pro in black the rest are back ordered. So we drove from Kissimmee to St Cloud to this store waited as there were a few people ahead of us, no big deal. It's our turn we sit down and he goes over the phone options, looks at our account we need to pay off the phone we currently have $403 to upgrade I ASKED HIM since he's looking at my account if after paying it off will we need to pay anymore or any money down on the new phone HE SAID NO only the activation tax and any accessories. Ok, great, we pay the money. He then starts going over trade in value and if we want to trade the phone in, he says it's worth $880 it will show up after 3 statements blah blah blah. We decided to keep the phone because it doesn't make that much of a difference on the bill to us monthly. So we are finishing it and he said you only get $1000 per line for devices so you will owe $109 additional too my husband takes out the money he says oops now it's saying $114 ok so he pulls out another $5. Then he, Michael says his computer logged out he has to log back in he pulls out account back up and says now it says they need $950 down for the phone. I explained to him if I only get $1000 per line since that phone is payed off it should free up an additional $1000 correct and that if it was the case it would of showed that beforehand not AFTER we paid the phone off. I said you told us since you were looking there was nothing additional only the $403. I said I'd like my $403 back since we aren't going to give $1500 for a $1100 phone PLUS trade in a phone so a total of $2200 in cash and phones for a $1100 phone!!!! A JOKE. He told me that I can't get that back, so I asked him to call Verizon and he said Verizon won't do anything for me either. He was the BIGGEST SCAM ARTIST I have ever met. How do you work at Verizon and you are able to see my account and know about upgrades but can see any of this? So I walked out and called Verizon on my way home where they were able to see that I do have an upgrade and are overnighting the phone to me. I have never felt so scammed in my life. Michael should be ashamed of himself. He was so careful to hold a black light to my license for 5 minutes making sure it was a real ID and flipping through a booklet to make sure my license was real and then asking us to pay half of the $109 on a card in case any of this comes back as fraud the whole time he was defrauding us!!! Needless to say he was reported to Verizon, and whether or not they actually do anything about him I'll do what I can. read more

Verizon Authorized Retailer, TCC - Verizon upgraded and overnighted the phone in a 40 minute phone call FOR NO ADDITIONAL COST!!! - Mobile Phones Near Me - St. Cloud, Florida

I needed to upgrade my phone that was at least 10 yrs old so I dropped into my local store about 5 mi from my house...I really don't know anything about selecting a new phone & was fortunate that Michael Adams was not waiting on another customer, I lucked out! He was so helpful making suggestions & finding me the best deal..phone I selected was out of stock that day but he explained all the costs & telling me where I could save money..I am a Senior so anything I could save is a great help...few days later I came back to pick up phone & Michael was so kind & transferred all my old info onto my new phone....without his help & suggestions I would have been totally lost....What a great guy & excellent at his job that's for sure.... read more

3rd time I have gone there because of my problems due to switching from Android to iPhone. Went there today because when iPhone was connected to car, I got no voice prompts. These people were SUPER Courteous!!!!! They are very patient with this old lady. Even came out to my car and showed me how to link it up properly! They are awesome with dealing with those technologically dysfunctional.. I have been going to them for 5 years. I will keep going because I have never had a bad experience . 10 star rating in all areas! read more

I went in and traded my 7+ in for a 13 pro. The staff was very helpful and friendly. We got most of my info switched to the new phones without many problems. read more

The staff was very courteous and they were able to get me discounts when I upgraded my smart phone. I had some issues with the new phone and they were very helpful. I will return for future business. read more

I would like to highly recommend Mike at the Verizon, TCC store. I originally went to a Verizon corporate store and received horrible service so I decided to try a new place. I am very thankful that I stopped at this location and Mike was my salesman. Mike was extremely professional, friendly, informative and provided outstanding customer service. If you need a new phone or other products I encourage you to see Mike. read more