The St Cloud Verizon store is the best For a non-tech…read moreperson, they are so patient and helpful with me. I always learn something new. They are my favorite store.

we visited the St. Cloud FL store for a phone transfer and fix, we enter the store and a rep…read more Danielle attends us, she seems like she cannot figure out the problem with the phone (since we started with a rep over the phone and had to go in person for the fix) she then says that we need to do the phone update from IPhone so that that phone can work....there is a another rep in the store Joseph, he steps in to assist, and Danielle says the phone needs an update, so she wants to send us home to do the update she says takes like 40 min to reboot, and then come back (we live in kissimmee), so no we were not going back home since we needed the phone to work (for us its a neccesity) Joseph proceeds to assists, while Danielle picks up a personal call on her phone and starts joking and talking on her phone in front of us, while Joseph , took all less than 10 min to assist us, fix my phone, and tend to a client on his phone for maybe 5 seconds, and continue to fix my phone. Joseph was certainly most professional and quick and eager to help a client in need and knew exactly what the phone needed and no update was required to complete the transaction....meanwhile Danielle stepped out the store and continued her unprofessionalism and personal conversation outside the store....with still one hour and a half left on the clock for the store to close....THANK YOU JOSEPH FOR YOUR OUTSTANDING CS AND ATTENTION TO DETAI!!!!!! YOU DESERVE 10 STARS ALONE!!!!

Would not accept returns. I bought a few items from them the other day and they were defective. So…read moreI came back in later that evening and they did not even try to assist.

Me and my husband called ahead of time today to ask if they had the iPhone 15 in stock, the man…read morethat answered, Michael said they only have 1 pro in black the rest are back ordered. So we drove from Kissimmee to St Cloud to this store waited as there were a few people ahead of us, no big deal. It's our turn we sit down and he goes over the phone options, looks at our account we need to pay off the phone we currently have $403 to upgrade I ASKED HIM since he's looking at my account if after paying it off will we need to pay anymore or any money down on the new phone HE SAID NO only the activation tax and any accessories. Ok, great, we pay the money. He then starts going over trade in value and if we want to trade the phone in, he says it's worth $880 it will show up after 3 statements blah blah blah. We decided to keep the phone because it doesn't make that much of a difference on the bill to us monthly. So we are finishing it and he said you only get $1000 per line for devices so you will owe $109 additional too my husband takes out the money he says oops now it's saying $114 ok so he pulls out another $5. Then he, Michael says his computer logged out he has to log back in he pulls out account back up and says now it says they need $950 down for the phone. I explained to him if I only get $1000 per line since that phone is payed off it should free up an additional $1000 correct and that if it was the case it would of showed that beforehand not AFTER we paid the phone off. I said you told us since you were looking there was nothing additional only the $403. I said I'd like my $403 back since we aren't going to give $1500 for a $1100 phone PLUS trade in a phone so a total of $2200 in cash and phones for a $1100 phone!!!! A JOKE. He told me that I can't get that back, so I asked him to call Verizon and he said Verizon won't do anything for me either. He was the BIGGEST SCAM ARTIST I have ever met. How do you work at Verizon and you are able to see my account and know about upgrades but can see any of this? So I walked out and called Verizon on my way home where they were able to see that I do have an upgrade and are overnighting the phone to me. I have never felt so scammed in my life. Michael should be ashamed of himself. He was so careful to hold a black light to my license for 5 minutes making sure it was a real ID and flipping through a booklet to make sure my license was real and then asking us to pay half of the $109 on a card in case any of this comes back as fraud the whole time he was defrauding us!!! Needless to say he was reported to Verizon, and whether or not they actually do anything about him I'll do what I can.

Richie and Joshua were absolutely great to work with. Fixed my phone quickly and helped me work…read morethrough some technical issues. I would highly recommend!

All's gone well - so Far - Computers Issue's Fixed now…read morehave Identity theft and Hope that it can be Fixed Microsoft wanted to help but didn't Feel ... Right so I ended Call now Hope this Issue can be fixed. Richard Rust

This repair shop quoted me the cheapest price in the area to replace my iPad's screen. After my…read moreexperience, I can say that it's very obvious why. First upon arrival the place is very sketchy looking with nothing on the door but a hung up banner that was half falling down. When I walked in, I thought there was no employee but as I approached the counter I realized that the employee was dead asleep in the chair. This was in the middle of the day. I wasn't sure if I should try waking him up, so I walked back out and back in to trigger the sound of the door alarm. They don't take any form of card payment, only cash app, Zelle, or cash (definitely not suspicious at all). I didn't get a receipt and I had to ask the employee if he needed my information so that he could call me when it was ready. He seemed flustered and said it was his first day. I'm assuming the fact he just woke up didn't help. I called the owner about two hours in to ask for an update and he said it would be ready in 20 minutes. When he got to the store it was in fact not ready and took an additional 20 minutes. When I got the tablet back, the screen was "fixed" but the iPad did not work when trying to touch it. We brought it back in for the employee to say it was a "defective part". We had to wait an additional three hours for it to be corrected. I will say the owner was responsive via phone calls and yelp but that is the only positive I found. The price point is low, but there are competitors in the area that charge similar rates, I would recommend looking into those.

the pricing is too high. also they could try and be a…read morelittle nicer to the client on the phone

Bad service they don't know how to fix ph problems…read more they were talking each other they don't want to take care customers

Good customer service very helpful getting new phone and set up was a breeze store is convenient…read morefor me to get to and was clean and orderly.

amazing folks, Eli and Kahla (I hope spelled it right)... great service, patient, helpful. Highly…read morerecommend their mobile service! it's a 'keeper'..especially for disabled military widow, 82 and 'needy' in Polk City.

They picked up my device on time and dropped it off in a timely manner.Great communication and…read morecustomer service

I'm only giving the one star because Rodrigo tried their best at conducting good business but I'm…read moreregrettably still missing more than half of my refund for them not being able to fix my laptop's charge port. November of this year would mark a year of me giving them the laptop to fix, February would mark the time for them to give it back and only $40 of the $150 deposit I gave them to repair my laptop. Piggy backing off of a previous reviewer, I would've included photos of the text conversation but it wouldn't be helpful at all considering I still haven't received the service offered or the rest of my refund. When I got the laptop back it also didn't have the screws it came with...

Horrible business!!! Place looks like a dump. After pulling up to it I decided to put a passcode on…read moremy device worried about my iPad getting stolen. Shows up over half an hour late. I confirmed with him TWICE before coming there what I needed fixed and he confirmed he understood and quoted me a price...TWICE!!!! I drove 40 mins and when he eventually shows up he tells me he can't do it for that price. Don't go there! Pay more money for a reputable place. I will blast this place on every social platform I can.