I walked out today with four phones, read to give this store 5 HUGE stars... the experience was…read morethat awesome. Johnny helped us, and was patient, accommodating, etc. etc. He installed screen protectors like a pro. I can't say enough good things about working with him -- he even had an associate drive to another store to get me the exact phone color I wanted so that I wouldn't have to come back another day... and he stayed for 90 minutes after closing, on a holiday, to make sure we were 100% set, with all data transferred, prior to leaving. It was truly the most stress-free phone-buying experience I have every encountered. The one caveat -- not quite enough to subtract a full star, but worthy of mention (I wish I could award 4 1/2 stars...) -- is that it does not seem that the store is fully upfront about fees. I had asked multiple times what extra fees there would be, and never really got an answer -- it wasn't until everything was set up that I learned of the per-line setup fees imposed by Verizon (non-negotiable I understand, but it should have been disclosed), plus the "Set up and Go" fee apparently imposed by authorized retailers. TBH the fee was reasonable ($50), given all the time he spent with us, including helping us make arrangements to get phones to family members who are currently in other states... but, again, it should have been disclosed. Just a heads-up to others to insist that you are given all fees upfront, especially when working with authorized retailer in lieu of a corporate store, since they seem discretionary. One additional note: I did have an interaction with a nearby corporate store which was horrendous (and dishonest), so I have no regrets about working with Johnny and the Darien Wireless Zone, and will return!

Do not buy your phone from this authorized Verizon retailer. Go to a corporate Verizon or Apple…read morestore instead. My experience at the Darien authorized retailer was extremely disappointing. I purchased a new phone one week before leaving on a two-week international trip. I specifically told the salesperson about my upcoming travel because I already had Verizon's international travel plan and wanted to make sure it remained on my account. Instead, the salesperson removed my international plan without my knowledge or permission. That employee is no longer with the store, but the mistake resulted in hundreds of dollars in unexpected international charges. I have now spent three days working with both the Darien store and Verizon customer service trying to get this corrected. Rather than simply acknowledging and fixing what appears to have been an employee error, I was told customer service was "negotiating" on my behalf--as if this were a goodwill request instead of correcting a mistake. This experience convinced me to return my phone under Verizon's 30-day Buyer's Remorse policy and switch to T-Mobile. I am now paying $45/month on its 55+ plan (or $70/month for the premium option with more hotspot data, international features, and streaming benefits), and the overall experience has been significantly better. My advice: if you choose Verizon, work directly with a corporate Verizon store rather than an authorized retailer. Double-check every change made to your account before you leave the store.

joselyn was an absolute doll! shes the best! soo attentive and very helpful! thank god for her! she…read moregot me in a iphone 17 from my broken iphone 12 and we werent sure if we can switch my number over but she did it!!

A couple of months ago, I had an amazing experience at the T-Mobile store in Stamford Town Center…read more My phone had broken right when I was in the middle of moving, and all my things --cards, documents, everything-- were packed in boxes. I was very nervous and stressed, but the team was extremely kind, patient, and professional. The manager and the whole team treated me with so much empathy that they managed to calm me down after almost four hours of stress. Through their kindness and sense of humor, they made me feel truly cared for. It wasn't just a simple thing they did -- they really made a difference on a very chaotic day for me. Every time I see my phone, I remember with gratitude everything they did to help me. I definitely recommend this location and would be very happy to return. Thank you from the bottom of my heart for your amazing service and for showing that there are still people who truly care about their customers.

Hands down Terrible Customer Service and Impossible to Cancel…read more If I could give it negative stars I would! Optimum takes the cake for the worst customer service and longest hold times I've ever dealt with. Trying to cancel my service has been an absolute nightmare. I've called multiple times, been put on hold for over an hour, transferred from department to department, and still no resolution. Each representative gives different answers, and not one of them is able--or willing--to help. What's even more frustrating is the complete refusal to let me speak with a manager. Every time I ask, I'm told a supervisor will call me back, but of course, no one ever does. It feels like they make it intentionally difficult to cancel or get real help, hoping customers will just give up. This company has no respect for people's time or money. They're quick to charge for poor service, but when it comes to support or accountability? Crickets. Avoid Optimum at all costs. It's not worth the stress. I was under the impression my service was cancelled only to learn im being billed for service I do not receive at a residence I no longer own.

Seeing all the negative reviews. Most seem to be about telephone representatives and service…read morecalls. If you strictly need to replace a piece of hardware such as a cable box or modem, don't even bother calling optimum; just pop into the store on Cross Street. I've been a handful of times over the years and have never had a bad experience. I was in and out in 5 minutes today. Lillian and the rest of the staff were very friendly and helpful.

The sales person was very polite, respectful,well spoken & very Knowledgeable about the phones,…read moreservices. He had alot of programming knowledge & was very helpful in activating my New T-Mobile service on my unlocked iPhone 7Plus. Excellent Experience.

They fixed my phone before their grand opening. Thank you. Not much inventory yet, but i was…read moretheir before they opened, there prices seem very low and service was good. i will be back once they open. They're setting me up with an iphone unlimited plan for $40 a month

This is a terrible place in New Canaan no less. Promised to honor the national $700 upgrade offer…read more And did NOT. We were lied to multiple times. The sales guy even left the store or hid in the back room. Stay away.

DO NOT SHOP HERE! Deception, lies & fraud. They will tell you anything to sell you a phone. Sara…read moreand Luis promised $300 credit for iphone exchange. They saw our phone, took it and stated several times, it was a great deal because we'd get $300 credit for turning in our model of iphone. We spent nearly 2 hours switching data plans, purchasing new phones, transferring data. Again, telling us credit will be on the upcoming bills, the new plan would be reflected on the new bill, etc. Guess what? No credit and the plan was never switched. We've spoken to the new store supervisor (apparently the other one is no longer there?) and he will not honor their promise, said maybe they made mistake?? ATT also said there is no record of any of this (aside from new phones which made it to the bill) and they do not know where our phone is that we traded in. Fraud and blatant lies. Charges should be brought against this company/store. Illegal behavior to aquire their commission. ATT, how do you defend this type of act?

I wish there were an option for negative stars!!! Do not waste your time with this store. I went…read moreinto the store on February 3 to either upgrade or file an insurance claim because my camera and phone were cracked. I explained to the salespeople that I was leaving the country on February 7th and needed the phone ASAP. They told me there were no phones in stock, but they could order a phone, and I could have it by February 5th. I did not hear back from AT&&T today, so I checked the tracking. The phone is supposed to be delivered on February 9th. TWO DAYS AFTER I LEAVE THE COUNTRY!!!!!!!!! I contacted UPS..."nothing we can do", I contacted AT&T by phone, "nothing we can do", I went into this store, and the guy sitting at his table never stands up, I tell him my problem, he says, "nothing we can do". This guy never even asked me for my tracking, account number, phone number...ZERO concern about the predicament that I have been put in.

Whenever I have a problem, I come here and they solve it. Idk what these other reviews are but this…read morestaff is so helpful, efficient and friendly.