The BEST customer service! I went there thinking I had busted my screen. He showed me that it was…read morejust the glass screen protector. He could have taken advantage but did not! Thanks to my SIL for recommending this place. 10/10

Great people, great service. Reasonable price to transfer data from a phone with a broken screen to…read morea new one. Thank you very much. My daughter is very happy she didn't loose her pictures. Highly recommend

I've been having trouble sending out emails on my phone for quite some time so I was in the mall…read moreand stopped to setup an appointment . I was pleasantly surprised that they could see me right away. I headed back to the Genius Bar. I loved the way they bounced ideas off each other to try and come up with a solution. The solution was found by Mike and I'm so grateful. It took awhile but they didn't seem annoyed or bothered. I'm very happy we have the Apple Store in Syracuse!!

My nonverbal autistic son had an iPad which he uses as a communication device. We purchased an…read moreApple care plan at the time we got the iPad. The screen cracked and we took the ipad to the store for replacement which is part of the plan we purchased. The employees at the store were rude and unhelpful. I explained at my check in exactly what we were looking for. They had us wait for an hour and a half only to say that they don't do replacements at the store. instead, they would send the device out which would mean going at least 7-10 business days with no form of communication for my son. I can't overemphasize how unsympathetic and uncaring they were. I really do feel that if they were not going to help, they could have said so at the beginning.

The overall company is trash they set you up in contracts hiding fees making you pay for things you…read moredon't want or need they will rob you blind if you don't pay close attention to your bill and break their promises!!

Do not use Verizon, their customer support line is criminal. You can talk to anyone, you can not…read morecancel your account. When I sign into my account it locks me out. Because I am on autopayment, I am stuck paying for crappy internet. They want to charge me $10.00 to talk with someone, which I am happy to pay, but they keep hanging up on me. They suck!, Their website sucks, their customer service sucks. I have been trying to talk with someone for over an hour and I keep hitting dead ends and I keep getting hung on..... Their robot service line sucks Going to cancel my credit card DO NOT USE VERIZON!!

Nice and large store in the Destiny mall. Plenty of staff and many options to choose from. Staff…read morewere very friendly and accommodating. I had to upgrade two of my phones. I knew exactly what I wanted and they had both in stock. Transfer process of each phone did take a while but both were free upgrades so I didn't care. The consultant Jose very friendly and accommodating. Just ask for him.

After more than 3 months of trying to get my landline phone number released by Verizon to Spectrum…read moreI missed 2 important calls from medical offices that tried to reach me at the number. I finally gave up, cancelled the Verizon account and am using a new Spectrum number with no problems. {Incidentally, the NYS Attorney General's "Consumer" branch was ZERO help.}

Today I visited the T-Mobile store. I walked in there extremely frustrated because I could not…read moreswitch my old phone to my new phone from a previous provider. My sales tech, Carmen was an absolute wizard. Not only was he patient with me, but handled my whole Situation. After 2+ hours. We finally got it all figured out. Kudos to Carmen.

Often 1 bar in the Village of Fayetteville, NY. Only the account owner can speak with customer…read moreservice even if you are an authorized signor. Recently in Cape Cod I had no reception. Person next to me had all 4 bars and they are with Verizon.