Customer service at it's best! Been dying for a pair of cowboy boots forever but happen to be a little cheap so I found an amazing Groupon deal and my dream boots were mine. Trouble was I couldn't get 'em on! I went to Boot Barn and was greeted by Deanna. I told her my dilemma and that the boots were NOT from Boot Barn. She took me to the back of the store where she steamed and stretched my boots several times until they were perfect. She even showed me the old trick of putting a plastic bag over my foot to help slip the boot on. Just to be sure Deanna had me put the boots on one last time to make sure they were OK. When I struggled getting in to one of them, Deanna offered to keep them and stretch them for several hours and let me pick them up the next day. I didn't even buy these boots at Boot Barn! Deanna is so in tune to her customers' needs and is so incredibly helpful. I ended up purchasing some cedar boot trees, boot hooks and a boot jack. Who knew you didn't just simply slip a cowboy boot on and off?! While she worked on my boots i perused the store and not only do they have an amazing and huge selection of boots but they have clothing, hats and all kinds of fun stuff. The little kid's section has adorable boots, clothing and toys. I'm no cowgirl but I fell in love with this store. read more

My own personal cowboy and I have been to quite a few Westen stores and several Boot Barns and this one is my second favorite! This store had a large selection of just about everything you could possibly want. I'm not into the Western wear like my Cowboy (As the song goes , he was into Country when Country wasn't cool ) but I do like alot of what they carry. I found a gorgeous pair of boots that I really want for Christmas and are on my list! I don't own a hat but there was one beauty that I fell in love with. Heck, this joint had loads of hats for men and women and the accessories. You bet I found a few blouses too and my guy was happy with his finds. The only drawback was we weren't asked once if we needed help Sure, we'll be back . I have loads to purchase for my one and only Cowboy and I hope I get a bit more attention while stocking up for him and his Christmas Wish list. 3 stars for large selection 2 stars for customer service. read more

See all

Great selection of boots and clothing and accessories. The customer service was fantastic and they even had my size.

I have had a great experience from boot barn the past two times I've been I truly recommend if you're a die hard country person or just love the cowboy boots and hats and more I would honestly love to work here lol read more

Boot Barn - Shoe Stores Near Me - Tucson, Arizona

This Boot Barn location is the worst. My spouse and I went there, because I wanted to get my straw hat shaped and we waited about 15 mins before we decided to leave. The sales representative Mike comes over and said he doesn't shape straw hats and mentioned to another girl that she would be needed. My spouse and I stood there for some time and yet no one came over or indicated that someone would be over to help us; so we left. Bad energy, unwelcoming and poor customer service. We went to the location on Oracle here in Tucson and received a much better experience. Love my hat and in the future we will take the trip from Vail to drive out to the Oracle location. read more

Ordered two pairs of newborn shoes. One became back ordered for a solid month, and when they sent me the email stating my order was ready for pick-up, I showed up and they only have one pair. Either way, the lady who helped me DELIVERED the shoes a few hours later to my job after finding them. I appreciated the effort to make it right, and not cause me to be further inconvenienced. Thank you. read more

I Love Boot Barn! I've NEVER worn this type of clothing before and only started when working at the barn my fiancé owns. Upon arrival of my first experience there at Boot Barn, we were greeted by Carlos! Let me first tell you...the guy is a Customer Service Genius! So sweet, knowledgeable about products, helped me with Hat fittings,boots, jeans, I prefer the mens shirts to Womens and he makes me feel great about those choices. What I can say about Carlos and what I have to say about Boot Barn are two different things...going there in the summer is awful. They do not supply their employees or customers air conditioning and that big building is supposed to get cooled off with fans??? This is Arizona, Boot Barn. Do better! These people are working their asses off to make you more money, to make them more money and honestly the only reason we come back is for the customer service we receive from Carlos who only works on Thursday's now, but we go because he is the epitome of that place for us. We could go anywhere, so air conditioning is important to everyone who enters your store. You are conglomerate, you can afford air conditioning! read more

Boot Barn - Straw hat - Shoe Stores Near Me - Tucson, Arizona

Great store with great folks. My favorite Boot Barn. I am always greeted with a smile and find everything I'm lookin for.

I came into this store to have my cowboy boots either fitted or fit with shoe horns of some kind. Not knowing exactly how the process worked, a wonderful sales person named Val came to my rescue. Val took the time to have me put on my boots and told me that she could do a stretch on the boots to expand the width just a bit. When she came back, I tried on the boots and they were PERFECT. Being very knowledgeable and helpful, I asked Val about boot horns or "boot trees". She showed me the different kinds and explained the difference between "pointy toes and square toed". What a difference I had from not knowing and having a wonderful education about boots. When I got to the register Val was there to ring up my order. I wanted to give Val a tip but it was frowned upon so I purchased a couple of really nice ring sets and that made everyone's day. I will tell my family and friends of the Great service I received at this Boot Barn in Tucson from a couple of employees named Val and Sue. . . .Great Day. . . read more

I'm currently sitting in the store as I write this and this is hands down some of the best customer service I've ever received. I made a purchase online that unfortunately didn't work out on the sizing and the amount of effort these ladies are going through to find a store that has my size is truly what customer service should be about. Even if I don't luck out on finding my size I know I'll keep coming back to these ladies. read more

The last two times I have visited this location the sales people have not acknowledged my presence, asked if I need help with anything, or shown any common courtesy whatsoever. I needed some boots for my sons wedding, but I will be taking my business elsewhere. read more

I went in to buy my first pair of boots with no clue what I was looking for. I had been to the other boot barn, but no one had helped me. As soon as I came in a lady named Madison greeted me and asked if I needed help finding anything. She immediately found me a pair of boots that fit like a glove, they are so comfortable. She was so welcoming and surprisingly it was comfortable shopping at a western store even though I'm more of a city girl. 100% recommend shopping here! read more

I like going g into boot barn but I go to the one on. Oracle. There is two women in there that are not very customer frienderly. I stated it to the elderly one she got very indignant. I Explained to her I'm spendinfg my money, "you should be more hospitable to your curtomers" I see them when I say them there is a young one with long eyelashes who can be just as rude. I've seen them be so rude to Mexican people that Can't speak very good English. Why I know is like I say it's close for my husband and I but if I have to go across town I will or better yet. Forget boot bart altogether and wait and shop in Montana. We have great Western stores, shop on line is also a choice. read more

Pretty good selection of boots, though no white ones. They had an after Christmas sale, so there were lots of discounted boots, sale averaged 75-120$ boots. People working there were friendly, very much Trump supporters if that means something to you. Also had nice kids selection of boots. read more

CRAPPY, SHITTY, AWFUL.... I went into this location to buy some boots for my trip home to Colorado for Christmas on 12/12/2010 in the late afternoon, and could not believe how unhelpful these people were. For one, I am not a cowboy, but I do love cowboy boots. After waiting around for several minutes, and watching the staff look over at me, unwilling to help me, I decided to leave and found the exact same boots on Zappos.com for $20.00-$30.00 cheaper, plus free overnight shipping. $546.00 later, I was happy to support Zappos.com and will NEVER shop at Boot Barn again. read more

Great place for a boot assortment and misc western wear, etc. The staff and service is typically very good. Occasionally you get that one person on a bad day. Overall, this is a good self-help shoe store. The quality and pricing is good. read more

Came to the Boot Barn to buy my very first pair of boots. Valerie helped me out. She gave me a run down on the different kind of boots and how they should fit. Every employee at Boot Barn was so welcoming. read more

Fantastic experience today! Jodee was very helpful which was important since I haven't worn cowboy boots for over 20 years. Jodee was not pushy and she did not hover while I looked at shirts but she remained available. This experience was a far cry from a terrible visit to a smaller boot store yesterday. read more

It's been a long time since I've received customer service like I did yesterday at the East Broadway Boot Barn. All I was looking for was a pair of steel Toe work boots one of the employees Justin helped me out this guy was so knowledgable about what he was selling and went above and beyond really took pride in his job. It was a great shopping experience by all means keep this guy I could see him with his own store soon read more

I WANT TO GIVE A BIG THANK YOU!!!! TO THE MANAGER AT BOOT BARN ON BROADWAY IN TUCSON AZ!!!!!!!!!! I came in this am looking for the White Lace perfume and the stock was low but the store manager was able to HELP ME ANYWAY!!!! It was for a gift and I'm so grateful that she was able to extend the courtesy to help me today. THANK YOU THANK YOU. That was above & beyond. Thanks Again! read more

Just stopped in to BUY a pair of boots and was completely ignored. I had picked out 3 pair to try on but had questions, no help at all. Thanks for nothing ladies! read more

Great place with the friendliest staff. They are always will to help you out. No pressure to buy anything just good holism help.

After all I heard about the Boot Barn, I felt forced to go to their show room. The store was stocked with about 30% boots, 40% clothing and complements, and 30% aggravation. Here is a store named "BOOTS BARN", not " Boots, pants, belts, hats, and shirts Barn" You NEED to accomplish the INITIAL BOOT SALE, before you worry about supplemental crap nobody who came to get boots is interested in. Your boot stock was lacking in more ways than one. ALL the lace-up had speed hooks, which anybody whose worn boots for 15 MINUTES knows open speed hooks snag and tangle on other laces, other boots, trash and debris and generally are a POOR IDEA for boots. But the management for BOOT BARN doesn't know this? EVERY PAIR of lace-ups had speed hooks. STOCK the boots you advertise. Get it? Got it? GOOD. Because after a 140 mile round-trip for nothing, you've lost this customer for good, And I hope you DON'T like it, because maybe if you don't like it, maybe you'll change it for the next poor sap who gets sucked in by all the Boot Barn hype. read more

Do yourself a favor, try the boots on there and buy them online. I bought a pair of toddler boots for $42 and change, gave them as a gift. I decided to go to boot barn.com and they were $24. It seems these stores are owned by individuals who believe a 100% mark up is appropriate ( how do they sleep at night?) I even once tried some boots on and went to amazon and bought them $70 cheaper. Those of you who believe this place is wonderful, keep getting ripped of. read more

Surprisingly rude customer service. As soon as my husband and I walked into the store, the sales associate approached us in a very abrasive manner. Seriously, like he wanted to fight us. He stood right in our path as if trying to block us from passing by him. It was so awkward. He asks us if we were looking for anything and we told him we wanted to check out the clearance rack, since it was after Christmas. The sales associate starts barking sales at us instead of just directing us to the rack then with a snide condescending attitude after he finishes with the sales, says "you probably didn't catch that, anyway"... We ignored the rude interaction and continued to look around. My husband found some jeans he wanted to try on, the fitting rooms were locked, so we attempted to find an associate to unlock them for us. It appeared that only two people were working that night. The initial abrasive guy and then another person. BOTH Socializing, wouldn't acknowledge us or offer to unlock the fitting room for us, when it was more then obvious we wanted to try a pair of pants on. Needless to say we just put the clothes down and left. We've shopped there before and haven't received such nasty service. We'll probably shop there again, because we do like western wear, just unfortunate to have to deal with poor customer service. read more