My experience at this Boot Barn location was disappointing. Elida came across as unprofessional, and her attitude felt rude both toward customers and even some of her coworkers. The energy she brought to the interaction made the whole visit uncomfortable. I hope management provides better training, because customer service should feel welcoming, not tense. read more

SERVICE: Jessica went above and beyond to help us find what we needed. She even called different locations around the area. We were greeted once we walked in and after we left. SELECTIONS: They have a wide selection of boots from adults to infants. They have a large selection of clothings for different styles. PARKING: Don't have to worry about parking. They have a large parking lot VALUE: You can find boots from $70-$200 depending on the style you're looking for. Belts are around $40-$80 for children belts adults belts cost more read more

See all

Website is too slow. Was planning on buying jeans. But because the website was always loading, I decided to change my mind. The waiting caused me to change my mind. read more

Management Sucks instead of approaching us or waiting for us to get to the counter she has a conversation with us 10 ft away in front of all customers. No sense of professionalism if I was looking for service like that I would of gone to the flea market. Also, employees don't approach you, the ones at the register look like they hate their life! Don't wonder why this store only has 2 stars. Do the drive and stick to the Modesto or Atwater store. I would say the store is pretty clean and organized but what good does that do when the service sucks!!! They only get a star for the the cleanliness and because it's the only option. read more

I went into this boot barn Thursday thinking I'd leave with everything I wanted but it turned out to be a bad experience. I needed help with finding my size in jeans and was being "helped" by someone named Elida. Her attitude was terrible and made me feel bad for even needing help there. She was short with her responses to my questions and was rushing to find me something so I could hurry up and leave. Terrible service. 0/10!!!! read more

Krsten was a very helpful person...she showed me sevarel different types of boots. The boots were at a reasonable price 192.23 and let me choose the one I wanted and didn't pressure me into buying them. I will be back very soon with my daughter and son buying them boots. read more

Boot Barn - In the photo there are the boots I got - Shoe Stores Near Me - Turlock, California

I order some work boots and paid for them in advance. When the boots arrived at the store instead of letting me know my order was there. They put the on the floor and sold them. Their reply was sorry you can come in and find another pair, the ones you ordered aren't available. Buyer beware! read more

First time at this location Loved that it's a huge store. The only thing I didn't like was going in the fitting room. It was so dirty! read more

See all

Had an extremely uncomfortable encounter with the staff here, I was followed throughout the entire store by several workers and they continuously kept asking if I needed help even though I repeatedly stated I was just browsing. They legit had someone follow me through each and every aisle and communicated over the walkie talkie out loud about keeping an eye on me :/ I don't know if it's because I came in alone, came in with no clear objective, or the fact that I'm a brown woman (or all 3) but the experience was extremely frustrating and insulting. I'm not from the area and my local Boot Barns have never treated me like this read more

Jasleen is great! Went above and beyond to help me find what I was looking for. It was my first time at this location and she helped track down my right size at another location. When at another location they just told me I had to drive 45 minutes away to find my fit and that store didn't even actually have it. read more

I had a bootbarn bag with jeans I purchased at bootbarn the day before to check size and was told "we don't let people walk around with bags" so I stood at the front until my husband tried on other jeans to see if these needed to be exchanged. read more

I went to the Modesto and Livermore stores but this location had a huge selection! The customer service was great everyone was helpful.. one of the employees Alexia helped me with choosing what boots to purchase because I couldn't decide since I had so many options! I will definitely be coming back for more boots! read more

Great service. Valerie and Estevan were very helpful and helped us find all we were looking for. Love this store.

I love this place!!! Customer service is top notch and always have quality products. I swear every time I go there I feel like Dwayne Johnson in Be Cool, SMOKING!!! read more

Howdy, Mackenzie, is extremely helpful and knowledgeable. I was looking for some boots for my wife for Valentine's Day. I don't know anything about boots. She informed me about the different kinds of boots, helped me navigate the store (it was my first time there), and helped me order her boots. (They didn't have her size) She was very polite, pleasant to talk to, and got the job done. read more

The line for the Turlock location was ridiculous,It took an insanely long time to get through. This location badly needs a manager who can properly staff. read more

I've been to this store multiple times and have always received great customer service. This store is my daughter's go to for any high quality ranch work wear. Both my teens got their first pair of Ariat work boots here. The employees are well informed and instructed them on the best way to maintain their boots. We appreciate the mandatory mask wearing from the beginning of COVID and everything here is made in the USA. read more

Stopped in for a pair of boots. Haven't bought boots in years and wanted to look around. They are way over staffed for the time I was there. I was asked "can I help you find something" by every employee there. I told myself one more time and I'm leaving. I like customer service but how about communicating to fellow employees that you've already made contact. I was completely bugged. Once I found what I wanted I was out in 5 minutes. Very hard to find this boot barn. My GPS took me on a wild ride. Finally I just found 6th street then drove around until I found it. They have some. Beautiful boots in there. Note to store. I would have purchased more if I hadn't been harassed by every employee. I needed a belt and a buckle but decided against it after being bombarded by employees. read more

Great service with MOST employees. EXCEPT for ONE lady that rolled her eyes after talking with some customers. That was rude. Of course talking shit about them behind their back to her slimmer coworkers behind the counter. IF YOU DON'T LIKE DEALING/HELPING WITH CUSTOMERS THEN GO FUCKEN WORK SOMEWHERE ELSE!!! I bought some Ariat-Women Macey boots in august and now in November their ripped from the side of the boots. Didn't last long for my kind of work. Never plan buying here again, expensive for something that won't even last 3 full months. I want boots that'll last me at least 1 year or something. If the price is higher but the boots will last me more than 1 year I'll buy them but I doubt I'll get that from boot barn. Bye bye read more

Great company good prices and large selection of jeans boots and shirts. They have even ordered in from another store to accommodate my request. Then called promptly when the products arrived. Overall I highly recommend Boot Barn read more

Went in to this boot barn and received the worstt customer service, those ladies should not be employed anywhere with the service they provide. Will be calling corporate!!!!! read more

Back in June, as I was preparing for my upcoming wedding, the team at Boot Barn assisted me with stretching my 1950s Stetson Open Road hat. They took great care and pride in stretching it for me, being sure to avoid any damage. All this free of charge! The team was really great, and I couldn't recommend them more. read more

I have stopped at this store a couple of times and I'm always satisfied with their merchandise. So needless to say the one star review is not about the product they sell. It is about the employees that work there. They were not very welcoming nor helpful. Not to mention they look at you as if if you don't belong and that really is the worse part of it all. It makes you feel uncomfortable to be honest. That will probably be the last time I stop at this store I'd rather drive to the Modesto store where people know how to treat you. read more

I was in search for boots for myself and my children. When I arrived the lady at the front desk didn't greet us or ask if I needed any help. Which I did need help. When I went to ask for help she cut me short and said "find a boot with a wide toe" instead of showing me what would be good for my kids foot. The other girl who was there working walked right past us as I tried walking up to her for help. I was so disappointed with their service. We bought three pairs of boots and no thanks to the ladies who work there. They had also said they can stretch my shoes and said to come back tomorrow. read more

Went to Boot Barn in Turlock. Went in to buy gift card and look around. Not greeted by the three employees. Went to look at womens clothing, still no assistance. Needed to try on. Had to find help. Keep in mind, only one couple in store besides me. Ready to check out. Asked a question.Girl was helpful as a box of rocks. Modesto store by far is waay more customer service oriented. read more

My son purchased some items and, unfortunately, soon after he left the store, his truck was broken into. A jacket from Boot Barn was stolen. He reported the theft to the police and because several other vehicles were hit, they asked for specific information. He couldn't remember the size of jacket he purchased because the clothes he bought all fit different so there was a variety of sizes. The thief left the receipt (size was not on the receipt) so he contacted the store to see if they could access more info through their system using his receipt number or account info. The girl who answered the phone was trying to help but needed the manager to show her how. The manager was extremely rude and wasn't willing to help. That's very unfortunate! We will not be shopping there again! read more

It seems like every time I come to the Turlock location they never have what I'm looking for. The customer service is horrible! Today out of 3 girls not a single one was polite or helpful. Will save myself time and just go to Modesto from now on. read more

Stopped in here to look around. Was looking for a particular item from the Outback collection. They didn't have it. Looked around while I was there and really didn't see anything I liked. They really don't have a very good selection of anything. read more

Late post: Great experience here thanks to Aude!!!! Could not be happier with such a elite attentiveness to customer service. Have been to the boot barn in Clovis Way larger selection however their customer service was beyond lacking to say the least. I have a hard time finding boots as I have very large calves and typically women's boots are not designed as such. I had my heart set on a certain look for my wedding. None of which I was finding. Aude reached out to several other stores and had a pair shipped in for me to try and they fit perfectly one week before my wedding, picked them up to days prior! She was patient attentive and amazing the entire time! I also returned because years ago I was in a car accident that causes my right calf to be larger than my left she happily stretched the boot for me and they are a perfect fit! I can't wait for the big day! Big thank you to Aude read more

They went above and beyond in customer service, helping me get the right boots shipped to my house in 3 days for no charge in under 15 minutes and while my toddler son was sleeping. Talent. read more

I bought a pair of boots from the Modesto location and took them to the Turlock location to be stretched. They had them for two weeks and never called me about the status of them. Come to find out they hadn't even put them on the stretcher yet. I called a week later and they said it looked like they hadn't taken them off the stretcher but I could come down and try them on. Which means they had my boots on there longer than intended. I'm disappointed with their service! I'm really hoping they aren't over-stretched considering they were expensive and now can not be returned if they have been over stretched. Sadly this is my local boot barn but maybe I will start going to the Modesto or Atwater location since they have been more attentive and helpful. read more

I couldn't have been happier with the amazing customer service they have there. I was looking for a particular boot to gift my sister for her bday. So I tried the Modesto store first. Complete opposite. Not friendly or helpful whatsoever. As soon as I walked into the Turlock location I was greeted & asked if I could be helped. I showed the gentlemen the picture of the boot I was looking for & he walked me over & explained the sizing. Literally from beginning to end my experience at this location was great! I would definitely recommend this location to friends & family! read more

make sure your clothes fit before you buy them because they do not refund the whole amount of whatever you return. its probably 45% back. heart breaking they take advantage of customers. ill never shop here again. i just do not like to try clothes on in store for one i have a 6 year old that is verry impatient i also do not have the luggery of having someone watch him while i shop and try clothes on.im a single parent with no family. there regurn policy should be printed in bold letters in front of register. your better off shopping at macys for the price. read more