poor experience with personal training staff and with membership services…read more gym equipment was ok and i enjoyed coming to the location for several months. personal trainer was ok when they showed up. had a few sessions, but then however they forgot our appointment time three times and had to cancel our sessions. later when i tried to cancel my membership all of the cancellation process is via email and is separate from the local gym making the cancellation process unnecessarily complicated. they also want to charge a hefty exit fee. i show up at the gym to speak with staff and the manager and person in charge of the personal trainer section are not in during normal working hours. beyond them, there is no one at the gym to help me process the refunds and/or cancellation process. buyer beware

This is a great place to exercise and work out. They have just about everything you need, with the…read moreexception of red light therapy, which I understand is currently being added. Unfortunately, my experience with customer service has been extremely disappointing. I canceled my personal training program on June 6, but my credit card continued to be charged through the end of July. When I called about the charges, I was told there was no problem and that I would be refunded for the month of July. It has now been over a month, and I still have not received my refund. Even more frustrating, I have repeatedly called, emailed, and asked to speak with someone at the gym, but I cannot get a response. My calls are not returned, my emails go unanswered, and I have had the same experience trying to contact the manager. I really like the gym itself, but the lack of communication and follow-through is unacceptable. A simple refund that I was already promised should not be this difficult to resolve. **Customer service at this gym needs serious improvement. I'm still waiting for my refund and still in limbo.**

Do you want to get in the best shape of your life and have fun while doing it? IDEAL Fitness is…read morethe place for you. The Group training is challenging and the exercises, reps, and duration of the exercise change daily so you never get bored and your body is always challenged. All exercises and adaptations are demonstrated before the class begins. Fun challenges are offered to keep you motivated in both diet and exercise. Jeff, Jen and MaryAnn are amazing trainers that keep you motivated and they make sure you are doing the exercises properly. But most importantly, I am in the best shape of my life thanks to iDEAL Fitness. IDEAL Fitness is by far the best overall fitness program.

I have been going since 2017. Generally go 4-5 days per week and what keeps me going is that I…read moreenjoy camaraderie of the other members, work outs are fun and effective, and importantly the instructors keep me motivated! If you want to work out, have fun, and expect results, iDeal Fitness should be your top consideration!

I went to Planet Fitness for the first time as a Guest last week and I was very impressed with the…read moreprocess. I downloaded the app prior to arriving to start the "Guest" process and was given a barcode to scan once I arrived. Since my boyfriend is a Black Card Member, I am able to accompany him as a guest anytime he goes so once I signed a few waivers and took a picture, we were good to go. Very easy process. The gym wasn't crowded at all and I loved how clean and ventilated it was. The majority of the stationary exercise machines were available so once I cleaned off a treadmill, I immediately hopped on and started my work out. Planet Fitness has two sets of 12 large TV screens broadcasting different shows that you are able to access when on a stationary machine, which I thought was convenient, but I just listened to my music as I walked. The staff was extremely friendly and each workout area includes a generous amount of space for members to work out without feeling overly crowded. The cleaning stations are located sporadically around the gym but allow for easy access for people to wipe off the machines before and after use. For it being my first time at a Planet Fitness, I was overall very impressed and will be returning as soon as I can.

I've been going to this Planet Fitness for 2-3 years now. The staff is friendly, and they keep the…read moreplace very clean, almost to a fault :D They have tanning beds and plenty of equipment. It does get very very busy in the mid-afternoon, and you may have to wait to use whatever machine you want. The best time to go is early morning or late at night. For the Planet Fitness membership price, you just can't beat it.

This is my 2nd OT studio. I joined at the Red Mill location but this location is WAY more…read moreconvenient for me. I was a bit intimidated at 1st because of the location I thought the people would not be as friendly. And I was wrong! The staff has always been so friendly and also the coaches. Same vibe as the Red Mill location. It's clean, plenty of parking, wide variety of classes available and very friendly staff. I am enjoying this location - well....honestly I will again after I come out of my winter hibernation. I have no excuse - it's across the street from my work. See you soon.

I have been going to Orangetheory (this location) for almost 2 years now. If I wrote this review…read morelast year at this exact time, it would be totally different. Last year (2023), somewhere between May and July, they had a change in studio management, and it was honestly the best thing they could have done. The SA (front desk staff) are always welcoming, friendly, and personable. I don't know how they remember everyone's name and the conversation they have. If they know you have a BIG day coming up or a celebration, they always try to celebrate with you. They also do a very great job of keeping the studio clean. When you're in class you will see them cleaning the lobby, bathroom etc. I have never felt icky using the bathroom or taking a shower at this studio. If you ever have a question or issue, Jo, the studio manager, as well as the SA's, are pretty responsive. The workout at orangetheory is what I would consider a 60 min HIIT style circuit. They have three main class formats 3G, 2G class & tornado. In a 3G class, you will be on the row machine, treadmill, and floor (strength) for about 14/15 minutes. There is a 5 minute warm-up and cool down as well. In a 2G class, one station is either paired with another like a row/run, or one machine can be completely removed, usually the rower. The other template you might see is the tornado. It pops up every once in a while. I personally hate tornadoes. It's too much switching for me, so I normally dont sign up for them. I do however recommend everyone to take one tornado class and come up with your own opinion. One of the things I love about the Orangetheory brand is that the workout template is the same at all their studios. It doesn't matter if you're at a class in MD or right here at Hilltop, same workout, other than 2G version, or 3G version. There is a coach present in each class that will go over the workout instructions and, if needed, will correct your form. I definitely have my favorites, but all the coaches at Hilltop do a pretty good job of trying to be attentive and helping us if needed. If there is an exercise you are not able to do, they are always willing to give you a modification that works for you. Each coach creates their own music playlist, and for the most part, they all have good music taste, lol. Orangetheory is a membership gym without a yearly contract. You can cancel at any time with a 30-day notice. They offer 3 different monthly options as well as class packs. Every once in a while, they will offer membership discounts/sales. Your first class is free as long as you live in Virginia Beach. They also have a sister studio in the Redmill area with the same ownership & management team. If you do get a membership or class pack, they encourage you to purchase a Heart rate monitor. The Heart rate monitor isn't mandatory, but I do enjoy seeing my stats on the board. Overall, I would highly recommend giving Orangetheroy a try. It will definitely be a great workout that you might end up getting addicted to.

Joe is by far one of the greatest trainers! He is very engaged and cares so much about his…read morecustomers! Highly recommend!

Only worked with Nikki for about 3 months, but she whipped me into shape! I lost About 16lbs in…read morethat time. And I'm only 5ft started at 116 so it's harder for me to lose weight since I'm already petite. But she helped me stay motivated and i have never felt better than I do now. If I was able I would keep working with her. But I am glad I get to carry on with the knowledge she provided me. Thank you Nikki

Okay, I thought I was going to hate it here. I go to gyms across the country because of my job so I…read morefeel pretty confident saying that this is one of the best places I've ever gone to. The gym is HUGE and has a ton of equipment with areas for every lifting style (Olympic, CrossFit, and bodybuilding). It is pretty overwhelming at first but the layout is well thought out and functional so you can find what you want pretty quickly. Huge perk: You can access the gym 24/7. Even though I've been lifting for a long time, I initially felt very intimidated by all the obviously fit people there. Let me tell you, I have not had any bad experiences! In the contract, there's a line specifically banning a**hole behavior. Haha If you are in Norfolk and need a clean, well equipped, safe gym to go to, look no further!!

The indian lady at the front desk lacks basic customer service skills, was extremely rude, and…read morehighly unprofessional. After my first and LAST encounter with her I left immediately and I won't be returning.

My son did a workout at Vault Fitness as part of a group training for his club Tide Swimming…read more The location is behind Trader Joe's. To access turn on Donna Drive, go past the DMV. Parking is to the side a directly in front. The lot was clean. I can only speak to what my son said and his experience with the trainer Jermey. He felt the strengthening session with core focus was great! Around 25 athletes participated. Vault is a full service gym that offers programs that fit your goals. Group and team training appears to be a specialty. Furthermore they also do athlete development. Personal Training can be scheduled. They also recently included Physical Therapy. A possible limiting factor is that only one shower is available. Based on my son's experience I would return and recommend.

I've been a client at the Vault for about 6 months and I can't believe how much stronger I am and…read morehow great I feel. My trainer, Chris Sykes is awesome! Very friendly and always make us feel welcome! Great job Jeremy! The Vault is doing a great job!

JWFNS truely care about their clients and patients. Walking in the door, you are instantly greeted…read morewith a welcome welcome. Experts in their field, the staff offer much more than guidance but a person that truly wants to see you reach your goals.

JWFNS goes above and beyond in client care and customer service! The attention to detail is…read morespectacular from the basket of apples at the front desk to spotless gym floor. The facilities at JWFNS are top notch! The personal trainers and dietitians are some of the best in the field and have empathic personalities that will click with any walk of life.

Went here for a free trial, which lasted maybe 10 minutes. I thought this was something I may be…read moreinterested in until I saw the price. How are people affording this? I don't struggle in life and I felt this price was insane. I told him I wouldn't be participating anymore but for some strange reason they still call my phone and text me asking me to join. It's borderline harassment and I wish it would stop.

Owner is terrible and discriminates against those who travel. She was unwilling to do the usual…read morefree introductory stretch because I'm not local. The problem is that she is perfectly willing to charge me full price for a session.