coastal banks plumbing are great! The city shut my water off because there was a leak on my side of…read morethe meter. I called them about lunch time. They arrived by 3pm the same day ready to work. They had to find and fix the leak blind. They found the leak by digging up the supply line and had it all fixed and the water back on at my house before my wife got home from work at 5:30pm. The cost was very reasonable as well. Especially for same day emergency service. I highly recommend this company for any of your plumbing needs. I'd give them 100 stars if it were an option.

worst plumber ever. Rude girls in the office. poor communication. Asked for over 20 things to be…read moredone. wouldn't provide and estimate or work order. Didnt address the leak I originally called about. had to come back 2 more times to fix leaks they caused. dropped toilet water canister on my carpet. it still stinks a month later. brand new installed toilet leaks, is not even attached to the floor and still leaks. the girl on the phone actually told me to call another plumber. unbelievable

Quick professional service. Price is also very reasonable and plumber very professional.read more

Clint responded within 40 minutes, on a Saturday night to fix a toilet. He was friendly, efficient…read moreand reasonably priced. I would highly recommend him for any plumbing job!

From the owner: I answer my phone, I call you back and I do what needs done, I show up and I’ve been doing this for…read more37 years

Service was fast and Rodney was quite good at explaining the needs to fix the problem. Everything…read moreis working as intended. I would recommend his company to others needing experienced professionals!

Rodney was able to come out on a Saturday, looked at our water heater, gave a professional…read moreevaluation and then fixed it for us for a fair price. What a breath of fresh "local" air! I highly recommend him, and will definitely keep his business card handy for any work we need in the future. Thank you Rodney!

Service was quick and team was professional but the pricing was way to high for the service…read moreprovided. The company will get the job done but you will definitely pay extreme prices to receive it. Simple clog cleared "about 20 feet" using outside access pipe. 500+ dollars. Too steep!

I absolutely had to leave this plumbing group a review. After an exterminator came to visit earlier…read morein the week they told us there was concern for a plumbing issue in our master bathroom. My husband and I called three separate plumbing places in New bern that were recommended, none of which returned our calls. I went to the next-door app and had many recommendations, but most were recommending river dog. I called on a Friday afternoon and they were at our house promptly at 8 AM on Saturday morning. The technician was extremely professional, respectful, and honest. Turned out we did not need a plumber, but he was able to help us with another issue that we were having. They will definitely be our plumber in our phonebook and we will be using them for all of our plumbing needs. Keep up the great work, river dog!

Though this happened some time ago, I have finally gotten around to posting... It took them three…read moretimes to seat a toilet in my home, finally the last person to come out did it successfully!, however on the first or second try , they broke the tile at the base of the toilet and they said they would not repair it as I did not discover it until sometime after as it is not my main bathroom. They also charged me twice , put in a new toilet when one was not needed, ( I was not home at the time of the first "repair") Do not recommend!

We are repeat customers of Andersons and have joked that they must make employees take a…read morepersonality test upon hire because everyone at this company is absolutely delightful. Ben and Theresa are so on the ball and easy to schedule with every technician has gone above and beyond to make sure we know what's going on. Mike came out the same morning we called about a sewer issue. He was professional, responsive and kindly educated us through the whole process. He showed us the damage, communicated all the "who, what, where, why and thens" and graciously answered all of our questions. We really couldn't have asked for an easier or better experience. Our dogs liked him too which is always a good sign! We have used Andersons a couple times in the past and will continue to do so because the service is really unbeatable! Thank you, Mike!!!

Lighthouse replaced a 40-year-old toilet. Everything about the experience was very positive:…read more* Work was completed the same day I called. * The technician arrived very close to the beginning of the two-hour appointment window. * He was a pleasant, friendly man. * End-to-end, the removal/installation only took an hour. * I asked the technician to do an additional very small task--tightening a fixture in a hard-to-reach place. His attitude was "sure--no problem." * The cost was very reasonable. The big-box store where I bought the toilet quoted about 75% more. I'll certainly call Lighthouse again for additional work.

Very rude people! Rude Technician, and rude customer service on the phone. Prices were very…read moreextreme. 1,550 dollars for water tank install that, in all took 2 1/4 hours. And they stood around in the front yard for a lot of that time. Other than walking in and out the tanks. One would work, and the other stand around. But they said I had to pay time for two people. 1,000 insurance, plus 550 more. They were called in by Duke Energy. Because I had a 1,000 insurance thru them. So I guess, they decided that would be good for putting it in. And they came out and said, WE WANT THE 550.00 NOW!! And then, I had to wait 3 days for them to put it in. 500 an hr is very high even for a plumber. .These numbers are all an assumption. Due to the fact that I kept asking how much they were charging for the tank. And kept getting "WE CAN"T, NOT MARK IT UP!" or"WE GOTTA MAKE MONEY" Or (WE HAVE TO WAIT FOR OUR MONEY FROM DUKE) Never a straight answer. Only, we need that money now! They didn't say how much an hour they were charging. Or price of anything. Just we want 1,550 dollars. It is a normal 30 gal tank. That Lowes has for 459.00 And I would think they get them for less. And there labor works out at around 250.00 per person, per hour. For the most part, it was a one man job. And really, one person could carry out the empty tank. I let them use my dolly. And the same with carry in. Thats the only time, they were both doing something, at the same time. One good plumber could do the entire job in two hours. even with drain time. Figuring drive time here and back. At most, another 40 mins. (Even at 200.00 an hr. 600.00 labor.) BUT NO! They wanted it all! They just took advantage of my insurance to make out like FAT RATS. If not for the fact that Duke called them. I would have said "Hit the road!" Talk about taking advantage of the insurance! I will be letting Duke know also.

Requested a project quote via Yelp Project, got a response from John with Plumber's Smile with 30…read moreminutes. John told me he would be here between 9am and 10am the following morning. He arrived around 9:45am Got the issues fixed and did a great job, made a suggestion on how to keep it from happening next winter. John going to give me a quote on another project. Great service and reasonable price on the job completed Thank you

I used to give John high reviews, but I've since changed my reviews. I got a estimate to have some…read morework done. Have tried getting hold of him for 3 weeks now and no response, totally ghosted. He does good work with reasonable prices, when you can get an appointment. If you're in need of a plumber in a reasonable time, go with someone else.

Very hard to get ahold of. Was suppose to get plumbing done months ago that was planned months…read morebefore. When it came time for plumber to work on it, we could never get ahold of them.