My experience at Medway Pain Center has been nothing short of exceptional. From the moment you walk…read morethrough the door, the entire staff makes you feel welcomed, respected, and genuinely cared for. The front desk team is friendly, professional, and efficient, making scheduling and check-in smooth and stress-free. What truly sets Medway Pain Center apart is the quality of care provided by the medical staff. They take the time to listen carefully, understand your pain, and explain treatment options in a clear and thoughtful way. You never feel rushed, and every question is answered with patience and professionalism. It's clear that they truly care about improving their patients' quality of life. Dr. Tochi Umunakwe goes above and beyond for her patients. Her compassion, professionalism, and dedication to patient care are evident in every interaction. She takes the time to truly listen, ensures patients feel heard and understood, and works hard to provide the best possible treatment and support. Chronic pain can often leave people feeling overlooked or discouraged, but the team here treats every patient with dignity, compassion, and understanding. Their dedication to helping patients manage pain, improve mobility, and regain function is evident throughout the entire treatment process. If you are looking for a pain management clinic with knowledgeable providers, a supportive staff, and a genuine commitment to patient care, I highly recommend Medway Pain Center. They consistently go above and beyond to ensure their patients receive the highest level of care possible. Mr Depew

I am a disabled veteran and have been on pain medications for over 20 years due to being hurt in…read morethe military. During this time NEVER in my life have I ever taken anything that was not given to me by my Dr's. Any NEVER in my life have I ever have I had a bad drug test! When I came into the office I made the mistake of confiding with the Dr some personal medical conditions. Once this happened She turned Dr. Jeckle and Mr Hyde. The medical information was nothing dangerous just different than some people. Once she found out All of a sudden my drug test started coming back dirty. No change in my medications no new over the counter meds nothing. She told me that since I had 2 dirty drug tests that she could no longer treat me. That was 6 weeks ago. I have been walking the floors in pain since because I have to wait for my medical records to get here from the VA in Florida to get here before I can see a Dr that I saw here before I Moved away 5 years ago. Please what ever you do be very careful what you tell this lady because she will use it against you. I suggest that you go somewhere else. I wish I had. I would not be walking around with a pain level of 9.75. I hope I save someone from going thru what I am going thru because PAIN is nothing to PLAY WITH!!!!!

I was first referred to Dr. Viesca's office while I was still in the Army, and I have received care…read morefrom his team for nearly four years across four different locations. Not once have I ever experienced an issue with appointments, procedures, questions, or concerns. My very first visit set the tone--when I walked in wearing my uniform, he told me, "You take care of us and our country; now let us take care of you." Those words were honored every step of the way. I have also witnessed the staff handle extremely rude or frustrated patients with professionalism and remarkable de‑escalation skills. It is reassuring to see how committed they are to helping every patient and providing the highest level of care. Over the years I've seen new faces join the team, yet the standard of care has remained exceptional. Sandra, their lead NP, has been amazing. I never once left an appointment uninformed. She explains every procedure thoroughly, answers every question with patience, and it is clear she genuinely cares for her patients. I am truly going to miss their medical services as I prepare to move in the near future. Whoever provides my care next will have some very big shoes to fill. Thank you, Dr. Viesca and Sandra--you lead an amazing team. God bless you all. Respectfully, -Javier F.-

I booked an appointment for ongoing neck pain after nothing I tried at home was helping. The office…read morewas calm and well organized, and I left with a treatment plan already in place instead of more uncertainty.

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

Dr. Ontiveros is the best at nailing the problem and giving the right treatment. His staff is very…read morefriendly!

I was very skeptical about my first chiropractic adjustment but they walked me through the process…read moreand the pros of getting one. Sessions are fast and easy. The staff is very welcoming and kind. Recommend this VERY much...

I've never need physical therapy this my first experience. I was pleasantly surprised with the…read moretherapy. Everyone is so pleasant and professional. I'm fortunate that my Doctor referred me to them. Leslie was the Therapist assigned to me, she was outstanding and knowledgeable. I highly recommend them to anyone in need of Physical Therapy, you'll alway recieve quality care.

I have gone to Manual Physical Therapy Specialists for treatment and have always been very…read moresatisfied with the care and attention that I have received. I am truly impressed with your nice facility and caring staff. They are friendly and have a positive attitude and cheerfully greet everyone with a smile. Truely a welcoming family atmosphere. Thank you very much! Everyone is so friendly and I am very thankful you are in this area to care for us when we need you. The Doctors, & staff are professional and very thorough. Doctor Justin Esparza made me feel that I was in safe hands and he is improving the quality of my life. You can believe he is one of the best. I am truly grateful and don't get that awful feeling of dread before attending my appointment. I appreciate his follow-up and willingness to answer questions. After DBS surgery, I am back in Doctor Justin's care and continuing to improve. I want to say thank you to him and the entire staff for their skilled and cheerful help. I look fordward to seeing each of them every time that I visit.

Service is great once you get in. The doctor paid close attention to my medical history. The only…read moreproblem is the phone is never answered and some times it's hours before they get back to you.

There professional but sometimes they can't get your results on time but other than that it's great…read moreplace to check on your health

Dr. Borrego is a decent doctor with a friendly demeanor, but I found the wait times to be a bit…read moreexcessive. The staff is generally helpful, but a few seemed distracted during my visit. Overall, I didn't feel that my concerns were fully addressed. Wouldn't say it's a bad experience, but it wasn't remarkable either.

Dr Borrego has been my mother's do tor for many years. The staff and office on the other hand, not…read moreso great. I have left a message, still waiting for my call back. I called again, no answer. Called his other office, no answer. Hope he is aware of the horrible customer service his staff has contributed to his long hard work in heing a great doctor. I will let him know personally soon.

Best pain management dr in the area! Caring, professional, and prompt. Listens and takes you…read moreseriously, treats you like an actual person and mot just a number.