I was first referred to Dr. Viesca's office while I was still in the Army, and I have received care…read morefrom his team for nearly four years across four different locations. Not once have I ever experienced an issue with appointments, procedures, questions, or concerns. My very first visit set the tone--when I walked in wearing my uniform, he told me, "You take care of us and our country; now let us take care of you." Those words were honored every step of the way. I have also witnessed the staff handle extremely rude or frustrated patients with professionalism and remarkable de‑escalation skills. It is reassuring to see how committed they are to helping every patient and providing the highest level of care. Over the years I've seen new faces join the team, yet the standard of care has remained exceptional. Sandra, their lead NP, has been amazing. I never once left an appointment uninformed. She explains every procedure thoroughly, answers every question with patience, and it is clear she genuinely cares for her patients. I am truly going to miss their medical services as I prepare to move in the near future. Whoever provides my care next will have some very big shoes to fill. Thank you, Dr. Viesca and Sandra--you lead an amazing team. God bless you all. Respectfully, -Javier F.-

I booked an appointment for ongoing neck pain after nothing I tried at home was helping. The office…read morewas calm and well organized, and I left with a treatment plan already in place instead of more uncertainty.

There are doctors and then there are extraordinary ones. Dr Bàcerra is of the latter scale. I've…read moreseen him for years and he, by far, the most compassionate, sincere, and genuine doctor... Person I've had the pleasure to be a patient of. If that's first not say it all, let me explain further. If you ever need anything, even when they're closed on holidays there's always a way to reach him and his great staff each and every one of them to help you with genuine care. When you're in the room with him, or speak to any of his staff, they see you. Not just a patient with social security number, they see you. They hear you out listening to every word. You don't find that with me doctors anymore. Most of them already have their ideas formed before you even utter a word. His bedside manner is exemplary. There's not a thing that goes unnoticed any genuinely wants to know how you are, how you truly are. I wish I could speak to so much more about them. I just can't speak highly enough about this doctor, Juan becera, or his staff. I hope people who are reading this who need help go there. Reach out to them. They will help you if they can in any way shape or form. No stigma attached. No drawn out previous conclusions based on nothing but conjecture. Empathy is such a high quality there. It is my sincere hopes that you reach out to Dr becerra and his staff you won't regret it and that's a guarantee.

Dr. Becerra is one of the best pain management doctors in El Paso for me. He's the second pain…read moremanagement physician I visit. I had nothing against the first one I went to. I just felt like Dr. Becerra was a better fit for me due to his specialties. One of my physicians also referred him to me so that was a plus. His staff got back to me that same afternoon I spoke to my other doctor! They gave me an appointment the next day. That really left a lasting impression for me! That doesn't happen to me quite often. You can tell he really wants to help his clients feel better. He also has good bedside manners. I recently started going to see him and I've already been really pleased. A couple of meds weren't working as much as I liked. He immediately resolved that. His staff got back to me right away...none of this waiting a day or so for answers. I heard back from his staff within 15 or 20 minutes. That's a pretty quick turnaround. Aside from his knowledge, his staff is also helpful and kind. I've enjoyed talking to them in the office and over the phone so far. I feel like I can trust the the doctor and staff. I told Dr. Becerra I wasn't feeling well during my first appointment. After he gave me my prescriptions, he also gave me a shot on my right arm. It didn't help until later that night. I'm glad he was able to give me that shot. It took the pain away and I was able to sleep much better. I plan to continue visiting Dr. Becerra for as long as needed. He has two locations. His other location is on Zaragoza. I'd visit him at either location. I highly recommend him.

Best pain management dr in the area! Caring, professional, and prompt. Listens and takes you…read moreseriously, treats you like an actual person and mot just a number.

My visit to Orthopedic Surgeons Associates was very pleasant. My appointment was right before…read moreChristmas and my knee was treated without rushing due to the holidays. I was given an Xray right on their office. The physician was Dr Alost who had seen me many years ago at his east El Paso location. I highly recommend my physician and they have additional physicians that specialize on different orthopedic capacities. Kuddos for helping me get relief from my painful knee by offering an injection. I highly recommend this physician and their staff.

Dr. Cheryl Ledford is a super star Orthopedic surgeon with a keen human and no BS working style…read morethat I truly appreciate. After a rupture of my Achilles tendon, I needed reconstructive surgery. She and her staff are very dedicated. She is always in favor of not pushing for surgery if it is not really required. Really focuses on identifying the right modality of treatment which is refreshing nowadays. My understanding is that one day her name will be written in golden letter on the Parthenon the Athenian Acropolis in Greece, dedicated to the goddess Athena during the fifth century BC. As her service to the El Paso community is second to none!!!!

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

I like how they treat you. They treat you like you are important, and seem to sincerely care about…read moretheir patients. Yes they are slow when they go talk about your issues with the doctor, but they are just being thorough.

I am writing to express my sincere gratitude for the exceptional care I received during my recent…read morevascular surgery. While surgery can be a high-stress experience, your team went above and beyond to make me feel safe and comfortable. I want to specifically recognize Crystal, the physician's assistant. When I arrived, my blood pressure was 168/100 due to nerves. Crystal's incredible knowledge, expertise, and calming presence were so effective that she managed to bring my blood pressure down to a healthy 130/80 before the procedure. Her ability to comfort a nervous patient is unmatched, and I have already requested that my next surgery be at the Joe Battle location just so I can work with her again--it is well worth the extra drive. Definitely Crystal does need a pay raise or some type of monetary recognition. I also want to commend Jasmine for her patience and skill. She handled the sedation of my leg perfectly, and her professional demeanor really put me at ease. Also want to thank nurse practitioner Lopez for convincing me to have my procedure done with positions vascular services. Finally, my thanks go to Dr. Martinez. He made me feel completely comfortable and ensured the entire procedure was entirely pain-free. I will be highly recommending Physicians Vascular Services to anyone in need of these procedures. Thank you for employing such a talented and compassionate team.