This store has a CAT ADOPTION CENTRE!! run by CTRS Cat Therapy and Rescue Society. There is…read moreusually a volunteer from CTRS in the room from 9-11 am. and another one from 6-8 p.m. most days...these volunteers are happy to let you in to show you the cute kitties. At other times of the day, Tisol staff can show you around as well. Check out all the available kitties for adoption throughout CTRS world...https://cattherapyandrescue.com/

I have always wanted a Tisol near my neighbourhood, and it was always either going out to Main and…read more15th, or way out near Middlegate to get to one of these, what I would call a Costco of pet stores. One of the things with this one, besides the fact that it is new, is the fact that it is big. And always has what I want, with the friendly knowledgeable staff always helps. The prices are good, and the store is pet friendly, with many people bringing there pets with them to shop. Also there is convience with the parking lot, unlike the others.

Full range now of all sorts of products for both dogs and cats. The new owners only keep fresh…read moreinventory and the store is welcoming and has been well re-organized. Don't go by old reviews! The owners are fun. I go for cat food - both raw and in a can and also lots of different wholesome treats! I see they now sell pet carriers, harnesses and lots of other things too! They are open more hours now too!

We love this place! My puppy Goose will always drag me there on our walks and refuses to leave when…read moreit's time to go home. The owners are always welcoming and friendly and sell quality products. Highly recommend visiting them!

I regret that this is my very first negative review. I was essentially accused of attempting to…read moredefraud the business by trying to return an item without a receipt, and when I asked questions about why the no-receipt policy was inflexible, I was given a lecture on how businesses and receipts work, then told I should feel embarrassed for challenging the policy in the first place. First things first - yes, every business has every right to enforce whatever policies they want. Yes, I did not have a receipt with me, but only because I was not given one when I initially made my purchase from a person named Robert. Yes, in retrospect I should have asked for a receipt. So let me just own those shortcomings on my part before continuing. On Thursday May 1st 2025 I bought 3 items from this store totaling $67.43, and was helped by a very nice and kind person named Robert who answered my questions and gave me a nice vet recommendation in the West end. I bought a litter box (this is the item I tried to return), an enzyme urine spray cleaner, and a bag of Swheat Scoop cat litter. On May 2nd 2025 I returned in the afternoon to exchange the littler box for a number of other items I had forgotten to buy for my cat. The person at the counter had long white hair and asked me to present a receipt for which I did not have, and was told nothing could be done because, as I was then lectured, no business would ever accept an exchange without a receipt. I challenged this policy by asking a series of questions such as: if you have security camera footage of me making the transaction (there is a camera facing customers) and if Robert remembers me from yesterday (we exchanged names as I thanked him for his help) and if there is a digital transaction record, then is there no room for an exception to this policy? From my perspective it is extremely clear that I am a legitimate customer, and I am absolutely not trying to defraud the business. This is when I was accused of buying a $30-ish dollar litter box from another business, and trying to exchange it at Cascadia Natural Pet Supply. I was also told they "would never make an exception, even to [their] best customer. So why should I make an exception for you?" Perhaps, and bear with me now, your policy is terrible then? Next, this person called me entitled, and that if they were me, they would feel embarrassed for asking in the first place. I was taken aback by this. So now let's just break down why policies exist: to protect the business, right? So if there is a significant amount of evidence that a person like me is not trying to defraud or harm the business, then why should the policy be enforced? Why is the policy inflexible? Why can't an exception be made? Every single policy ever committed to paper was made up. Someone just decides what it is, and it is so. Can they also not decide otherwise? I believe I was treated and spoken to in such a disrespectful and condescending manner because I challenged this persons authority, questioned the legitimacy of their policy enforcement, and simply asked questions to clearly understand why the answer was no. Once again, to be fair, I fully understand every business has every right to enforce whatever policies they wish, for any reason, and that's totally fine. It's legal, legit, and so on. I was just trying to appeal to this persons humanity and was chastised for it. It bothers me that they tried to humiliate me then vindicate their own awful behavior by citing this policy, as if it's an excuse to be this way. In the end, it's a $30-ish dollar litter box, and I will give it away to someone who can use it. I just wanted to literally give this business more money over time to buy stuff, but like, OK, whatever I guess. I've literally just moved home to Vancouver and am trying to buy supplies for my cat! Anyway, it's just a little money, I truly don't care about that part, but I absolutely won't let go of how I was treated. So that's why this wall of text exists on the internet now. I use a credit card that tracks every transaction, and I'm going to attach a screenshot here of the exact moment a text message record was sent to me by my bank for posterity. Just so you know I wasn't lying. Go ahead and check it against your own record, and remember to adjust for USD which was like 1.3847-ish on May 1st. And if your security camera records audio too, I suggest you go back and watch this awful interaction, so you can verify that I spoke to you in a calm, polite, and simply inquisitive manner, which was reciprocated with what seemed like disgust and condescension. To Robert who originally helped me out: you are cool, you were so kind, patient, and helpful. Sorry, man.

Was looking for Weruva Mediterranean Harvest canned cat food. Cascadia had it in two sizes but all…read morethe cans were expired by 2 months. The larger size was on sale but the sign didn't mention expired food. I brought a can to the check out and asked if they had any Mediterranean Harvest that wasn't expired. She was not shocked or embarrassed, simply said no. Please check dates on food before buying!

What a wonderful store. My dogs had their photos taken with Santa at their annual holiday event for…read morepet owners, and the staff were absolutely fantastic. Sadly, this was the last Santa photo I was able to take with my beloved dog Seulgi after her 15th birthday, as she has since passed. It made the experience especially meaningful to me. They carry a great variety of local foods and treats. I heard their Black Friday sale was excellent, though I missed it by a day. Even so, when I picked up some food shortly after Seulgi's birthday, they kindly gave us a toy, which was a very thoughtful gesture. Great service and a solid rewards program. I would definitely recommend this store to fellow pet owners.

Fairly big store. Not as much selection on dog treats compared to bones&biscuits Burnaby…read more But very clean. And I didn't much of terrible entry level foods. Most were premium like Stella and smack and ziwi.

Consider investing your time and money elsewhere like at PetSmart. It's crucial to support…read morebusinesses that prioritize their employees and uphold strong ethical values. Don't contribute to places that fall short in treating their staff with respect and don't align with their proclaimed principles. Choose wisely and support those who truly care :)

The staff here don't really seem to be into their work. They come across as somewhat indifferent…read morecompared to other pet food stores.

Wow, I am such a fan of this place. I googled my dogs food hoping to find some supply as its been…read morediscontinued (unfortunately with out notice, which is hard on my medically complex senior chihuahua) Having never been in despite this spot being so close to my work and lunch spot, the store is large and the staff are super nice. When I expressed how I was driving all over the lower mainland picking up packets of food here and there, they said they would gather what they could from a few locations for me. I walked away with about three cases of food, which will really help me transition my old dog onto something new while maintaining her little weight. Shes picky, and the fact that they cobbled together as much as they could was honestly incredible. The manager said she would be at a few different stores and would get what she could for me. This kind of service feels rare to me. Also, knowing its a smaller canadian owned company means a lot when I am trying to shop canadian and less corporate! I will be switching to this place for sure. Very grateful!

Great store with nice staff, and decent prices on regular stuff for our fur friends. I like the…read more'buy 12 bags, get next bag free' service which lowers the costs of stuff I buy all the time. My dog loves going to this store

Love the service at this location! My one frustration with Bosley's and this may not be fair, is…read morethat they frequently stop carrying the brands I buy for my kitties - one of whom has a more sensitive stomach then the other so changes are not welcome. Unlike the Bosley's on Davie St in the West End, at the time of writing, this branch still carries the 13.2oz cans of several brands of cat food. I place an order for 12 cans ahead of time to be sure but its handy to know I can run down and more than likely leave with a couple of cans in an emergency.

I've been shopping at Bosley's Yaletown for about eight months now, to generally, but not always,…read moregood service. Today wiped that history absolutely clean, and we started fresh in the 'Avoid At All Costs' category. Today I went in to repurchase a Dr. Hill's dry cat food that I've had before, a diet formula. I couldn't see it on the shelves and picked up Hill's Indoor Cat dry food instead. At the till, I asked Ruby if they were really out of the diet formula, whose name I couldn't remember, and she went to look. While she was away, Rojan, who had been sitting behind the till playing with her phone, and had previously ignored me, suddenly swung into action, got up and asked me what I was looking for. I told her I was looking for the diet Dr. Hill's dry food I'd had before, but was uncertain of the name. She consulted my account on their computer and told me I'd only ever had two kinds of dry food--Indoor Cat, and Adult 1-6. I said I'd also had a third kind, that was a diet formula. I have no idea what had prompted this woman to interfere, and god knows what she'd just seen on her phone, but she had clearly come loaded for bear. She told me with a wide sweet smile that I was maybe confused, that the name was Dr. Hill's Science Diet, and maybe I'd mistaken that. I said they were all Dr. Hill's Science Diet but there was a particular diet formula and I had bought it there before. She told me I was wrong. I asked her to look again, because I had definitely bought it and it should be on my account, and I wanted to know the name. We repeated this exchange a couple of times for good measure. To her obvious fury, I did not back down. She told me I was a liar and should get out of the store. She threatened to call the police. I said, "Because I disagree with you on a point of fact, you are going to call the police?" She said, "You are rude, you told me I was wrong. I am not wrong. This is a private business and I can tell you to leave, so leave or I will call the police." I said, "No. Go ahead." She seemed surprised. "You want me to call the police?!" She did not call the police. At this point Ruby came back and Rojan, in a kind of pre-triumphalist feisty fervour, told her to search my account again, starting with my phone number. Ruby did so, and with quite a lot of prompting from me, did eventually...and very reluctantly...announce that I had indeed purchased Dr. Hill's Science Diet PERFECT WEIGHT dry food before. It was there on my account. This fact changed nothing in her demeanour or in Rojan's. Where a reasonable person might have withdrawn from the ring, or even apologized for calling me a liar, if nothing else, Rojan just got angrier. She flashed her eyes at me, and her fierce angry smile came into play again. She shouted something, but I forget the details, and at this point I think I mentioned that she lacked the people skills necessary for front of house and should be consigned to the stockroom. Ruby clearly sided with Rojan, laughing and patting her shoulder and telling her to forget it and not to bother, because it wasn't worth it. Rojan left the scene--apparently, as it transpired, to go and rehearse her grievances with Beck in the back room. Ruby offered to call the assistant manager Christian, because Jeffrey was on holiday. I spoke very briefly with Christian, who said he didn't have time to hear the facts from me, would look into it--and probably he asked me to leave, too, there was a lot of it about. Christian and I parted ways. As I made my purchase (Dr Hill's Science Diet Indoor Cat dry food), I told Ruby her customer service skills also were lacking, that she should not have been supporting Rojan. She smiled her best smile, lifting her chest in fearless challenge, and asked brightly, "Do you want to take a picture of my name tag?" I declined. "And then along came long-legged, lanky Jones"--Beck hove into view from the back room, brooded a bit as I paid, then told me that he understood I'd been asked to leave the store and that I should do so immediately. "You've been asked to leave. So leave," he said. I left. Not recommended.

My new favourite Pet Food Store!!!…read more Such a welcoming experience from browsing their Website, to a phone call and in store shopping. My Ferrets can only eat a certain brand of kitten / cat kibble. It's been getting more challenging to find stores that sell it - especially Downtown. Was thrilled to find it here! Complete with Excellent, Friendly, Amazing Customer Service from start to finish! Definitely will Return, and Highly Recommend.

I order raw cat food regularly from this store. Selection…read moreof food is great, service is very high, local delivery is most practical, on time and friction free. They even donate to local communities ! Best of the best.