We've taken 'Lennon' to Woof for all ten years of her life. I feel they understand the aussie…read moreshepard breed, and their guidance to me over the years has been very helpful. There were times I wanted them cut off more fur; but, they explained why that would not be good. They educated me on the complicated fur/hair/undercoat layers. I appreciate their expertise and friendly manner.

I am pretty loyal to a dog grooming salon a few blocks from my home but they were totally booked up…read morefor the whole month, and NO WAY can my dog wait until November! She looks like a feral hyena and needs serious grooming IMMEDIATELY! My good friend swears by Woof and their groomers there, and he's taken his dog there for many years. So I called and booked an appointment (they were able to see me in a few days' time), and I was pleased with the whole booking experience (even got a reminder text the day prior). My appointment was for 9am and, unbeknownst the me, the place opens at 9am, and I was early (I always give myself extra time when going to a new place. This dog salon was easy to find, on 1st, right by Cypress, and there was a lot of available parking on the street at this time. Meters don't require payment until 9am, too, so that worked out nicely!). I walked my dog around the area (lots of grassy areas on the side streets. Unfortunately, no trash cans for disposing of the doggie bags, though). I got to Woof's front door at 8:50am and, despite it being closed, someone inside saw me and opened the door to let us in. That was really nice! I met Yuki and Verana (?sp) and they were super friendly, and I briefly went over my dog's history (she is elderly and has Addison's and other..issues). I gave them a few photos of past haircuts my dog had that I liked. I was told my dog would be ready in 1.5-2 hours, and they would text or call me to let me know when she was ready. I received the text 90 minutes later, and when I arrived, I have to say, my dog never looked better! Seriously, what a phenomenal haircut! (I'm posting a few pics so you can see!). It wasn't cheap (in my experience, no dog groomer here in Van IS), and in fact, cost about $5 more than my regular groomer. But Woof's turn-around time is shorter than my usual groomers' (and this is important, for a stressed-out senior dog), and they really have the personal touch here. Even though my regular groomer is a few blocks from me and I walk there with my dog, I just might have to switch loyalties here, I liked Woof so much.

HORROR SHOW! I took my dog in for grooming and was quoted $80-$100, AFTER the groomer had inspected…read moreher. When I returned to pick her up, the price was $200!!! When I asked why I hadn't received a phone call when the groomer knew it was going to cost that much more than the original price, he smugly told me he "thought it would be alright." He then copped an attitude that I was displeased with the situation and told me to never come back, and how I would never find as good a groomer in this town. If you like full-of-s++t arrogance accompanied by average grooming skills from a scratch-your-eyes-out b***ch, this is the place for you. Otherwise, there are much better places all over town.

Love this place and so does our dog. The staff are professional, skilled and friendly all the way…read more Prices are fair too. We have found our groomer (November) although I have a feeling the other staff would do an excellent job too. No more poufs or awkward 'fros for Ozzie ;)

Excellent doggy daycare. I've been taking my puppy Reggie there for a few weeks now and he…read moreabsolutely loves it. The employees are clearly dog lovers, and my high energy pup comes home pleasantly exhausted, which I love. Highly recommend!

My aunt took her dog to be groomed at the urban puppy shop this week and they all but butchered…read morehim. They shaved way too close to his belly, genitals, elbows and ears. And it wasn't just like one nick... he was cut and bleeding all over. What kind of person keeps going with a grooming session like that after one cut? The poor dog has been in pain for over 2 days now and they had to take him to the vet and get antibiotics and anti inflammatory medication. And when she called to complain to the shop apparently the owner is out of town and will get back to her Monday... but come one, something like this is urgent! I would never give any money to this business.

I took my, almost, one year old Bernedoodle puppy to Spa Dog for a grooming. My puppy had never had…read morea full groom before and I was extremely nervous. Sunny (the owner) had us come in for a free consultation where she and Kylie (our would be groomer) walked us through exactly what our options were. Even though we brush our pup every night, he had some severe mats that were very likely causing him discomfort and we were advised that the best action would be shave him completely. I was so nervous and sad, but I booked the groom. From the day of the consult to the day of the groom two weeks later I must have called or emailed a hundred times (only slightly higher than reality), but Sunny never grew impatient of me or my nervousness, in fact she was calm and patient with me throughout. On the day of the groom, I was very nervous and Sunny called me and said they would do another consult and confirm how short they needed to go and if I wasn't comfortable with it, they would waive the cancellation fee for me. Sunny also mentioned that Kylie had hurt her back and someone else would be performing our groom. When we dropped off our pup, Kylie was there. She was feeling better and she remembered that we were coming in that day and she also remembered how nervous I was, so she didn't want me to have to worry about someone new doing our groom - talk about above and beyond! Well Kylie did an amazing job, she blended our pup's groom so it looks even and so sharp. She has set us up with a plan to regrow his hair and maintain things. Spa Dog is clean, calm and serene, but the absolute most important aspect of things was how much my pup loved it there. He wasn't nervous at all, in fact he didn't want to leave when we picked him up. It is obvious that the team at Spa Dog love dogs and they truly treat each one like family. I felt so good about leaving my pup with them, because it really seems like they truly love him. Which is the best reason of all to recommend them!

My poor puppy Benji who I asked not to be shaved got destroyed at spa dog today. These are pictures…read moretaken days apart. One looks like a cute happy puppy in need of a cut, the other looks like a sick old dog. They even refunded me my money knowing they had messed up. Unfortunately money won't fix Benjis hair. Be warned spa dog will take you cute teddy bear puppy and do a quick shear of the clippers and hand you back a sad naked little do Update: Months later Benjis hair has grown back but has been destroyed. He had perfect markings with a white stripe down his face and body. This was destroyed by the shave which is why I specifically requested him not to be shaved. I'm still so upset months later and feel terrible that I ever stepped foot in here.

I was originally a little irritated with this place. Because I had called and called and called and…read morecalled at 10 am to let them know I was on the way just stuck in traffic and wanted to know if I got there would she still be able to have her teeth cleaned. No one answered. The directory was super long and hearing out the options was so time consuming. And the option to speak to the store always rang once then long silence and then ends call automatically. I did manage to get there. And it was 10:30 am. Her appointment was 10-11 am. They agreed to clean her molars which were the ones with tons of sudden build up. But when my dog came out at 11 am the lady Cindy told me she was able to fully clean my dog's teeth because she was such a saint and put up no fuss. yes. She's an absolute princess when it's with strangers. She's stubborn as hell with mommy though. Anyways. For $250 it ain't bad. She went in with build up on her molars that looked like caramel coated popcorn. And came out with white teeth that looked like white strips was used her teeth were clean and white. My dog is 3.5 years old and this was her first dental visit. And she's a bit on the shy side with new people and they handled her so well she wasn't stressed at all when she came out in Cindy's arm. I highly recommend this place for your dog's dental needs. They also offer the full array of grooming services. and I would like to point out for all the reviews on Google that complained the shop did not do as asked for grooming style and technique.... They do what's best for YOUR DOG... AS BEST THAT THEY CAN FOLLOW THE DIRECTIONS OF THE OWNER. This shop puts your dog first. So perhaps be appreciative that they don't rip mats from your dog's coat just because you want it done without shaving. Or that you don't like the length of the coat. Even when you go to a hairdresser your hair cut can be a flop. People are human. Dogs are even more unpredictable. They can move or refuse to cooperate. They do their very best based on your dog's behaviour and its needs and your wishes. I witnessed about 7 customers in the time I waited for my dog's teeth cleaning. They clearly go over expectations and their own boundaries that puts pet's comfort and consideration first and foremost.

David gave our Maltese the best haircut she's ever had! This was our first time using dashing dogs…read moreas a groomer and we will definitely be returning and asking for David!

I paid her $178.50 to groom my Maltese. I told her I was growing her hair long when booking the…read moreappointment and twice before she took the dog into the van, only to have her cut all her fur off to less than an inch all over her body. My dog is a year and a half, and her hair had never been cut ever since she was born, and now it will take years for it to grow back after this. Not only did she cut the fur off, the cut itself was so extremely poor, I've had people ask me if I cut it myself. I posted the post-groom pictures on my Maltese group online, and the consensus was this person is not a "master groomer". Every single leg is cut different, her face is different on either side, there are scissor cuts left in the fur all over her body. She did have a top knot before the groom, and I told the groomer that I like to put it in a ponytail every single day, and she cut it so uneven and short that she herself had to put it into two ponytails because it's almost impossible to have it put into one ponytail with how it's cut. And to be clear, I handed over a dog that had ZERO knots or mats in her fur. I combed through her fur with a metal comb less than an hour before the groomer arrived. Completely devastating when I was so specific. Within minutes of meeting the groomer by her van, she told me that my dog was not a purebred (I have papers), that she had a blocked tear duct, and that her hair would never grow long. I brought her to the vet the next day because of course I was worried if she maybe she did have a blocked tear duct. A $90 veterinarian examination fee and five minutes later to be told her eyes are perfectly fine. And then there another $90 for another groom to have this absolutely terrible cut fixed. What a nightmare. If you're looking for a specific cut, while this person identifies as a "master groomer", the cut she gave she might as well be working at Petsmart, which is where most people thought I brought my dog to have her hair done. So in total, I have paid $358 to have my 5 pound dog trimmed. I also wonder if she is even an actual working groomer now. She showed up in a van that was completely smashed up on the side, and when I looked in her van, it looked more like storage than a place where a dog could be groomed. Never again. So ripped off. The first two pictures are right after the groom in the van, and the last picture is the beautiful dog I handed over to her.

She was great with the pups. They look great and they really liked her a lot…read more First time trying a mobile groomer and we love it. A bit costly for small dogs but still worth it because of the groomer her self. She also leaves treats for the pups. Like a doggy bag haha Will be seeing her again for sure Love Chewy and Baki

I had TWO disastrous experiences with Darma Dog. The first time they groomed my dog, he had FIVE…read morenicks in his skin FIVE!!! He was extremely upset when I picked him up. Due to serious illness, I was slow to reach out and complain. They offered me a second grooming at 50% off. It was a TERRIBLE DISASTER!! They shaved my dog completely including his tail ( a POODLE!) He looked like a rat with all his hair shaved off his body and especially his entire tail!! That was brutal! His face was very carelessly trimmed. My niece, who is a nurse, used her scissors to clean up his very messy face. Both times I had him groomed there, he came out upset and traumatized. Far more serious was the fact that he could NOT walk properly for nearly a week and he absolutely could not run. ( he is a two year old poodle who runs like the wind every day) . Had I not been so ill myself, I would have dealt with this at the time. My poor dog could not WALK!! He'd take a could of steps then sit. He kept turning his head towards his bum. Goodness knows WHAT they did to him! He was clearly in some pain and it was awful to see him trying to walk. So, the other two places I had him groomed were fine. Darma Dog is a place I would NEVER set foot in again. Recently, I talked with a woman at Trout Lake. Her dog had been groomed at Darma Dog. He also could hardly walk afterwards but she determined that his nails had been cut way too short causing pain when he walked. I loved the name Darma Dog. They were warm and friendly but my dog got really HARMED TWICE!

Three things, twice I had terrible grooming for my doodle (don't book with Vlada or Stephanie);…read morethen Stephanie over charged me for a large dog and she is a medium size dog. I took my unhappiness to Stephanie because she is the manager and she has ignored me - does not care, not one bit. I would like Nik, the owner to contact me, as I want to work this out.

Just wanted to share Soda and Nono Bean are still looking cute as buttons (photo proof included)…read moreover a month after their last appt, getting ready for another grooming soon.

Brought my elderly (domestic shorthair) cat here because he's squirmy and not very good at cleaning…read morehimself. Asked for mostly a nail trim (they're becoming a health risk) and sure, why not, a bath. While he was in, they called me and told me he was shedding quite a bit (he does, but not excessively) and said they'd deshed him. I expected a bit of an upcharge for the brushing, but was surprised to see that my bill had literally doubled. They charged the same amount for a brushout as they would for a full shave. I felt a little taken by the upsell without telling me up front what the cost would be. Had I known it would have doubled the price of the appointment, I would not have agreed. They did a decent job but I am not entirely pleased with the way that this was handled. Edit: I have adjusted my review based on the behavior of management. Rather than cast blame at someone for not having a facebook conversation from more than a week ago on hand during a rushed phone conversation and messaging me on facebook with screenshots as a "gotcha", perhaps a small mea culpa of "yes perhaps we should confirm the price before going ahead" could have worked better and I would have been satisfied with that. I paid for the services that I agreed to, although I did feel a bit taken not knowing the cost, and I tipped, everything past this is just customer service, and the defensive behavior of the management towards someone who was perhaps a bit stung at getting charged double in what was a surprise due to poor communication is not a good sign for potential customers as to how this business handles problems when they arise.