Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

We were having a really hard time getting our pool ready this season and had Brett recommended to…read moreus. He came out and gave us great advice and recommendations. We thought we needed the sand in our filter switched out and instead of just jumping at a chance to make money he let us know our filter was still working as it should be and taught us a few things to help it function better. We were also interested in converting to a salt pool and he was able to do this for us pretty quickly! Would definitely highly recommend and have him back for any of our pool needs.

This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

Our pool cleaner was not working properly and Charles came out as soon as he could. He was…read moreprofessional and courteous with even helping me walk down the steep slope of our backyard to the pool equipment. I really liked how he explained to me the bad and the good news on how to problem solve our issues. I took his advice and within minutes, this company text me some options while keeping in mind I had a budget. What is better is they are going to come right back out next week and install my new cleaner. I am pretty excited to finally be done with old issues from an inherited pool. These guys understood what I needed and I finally felt like I was in good hands with servicing old pool equipment. Very fair and did not try to sell me on several things that my pool very obviously needed. Keeping these guys on my contacts in my phone.

If you are looking for honest service, JTL Pool Services is the place to call. I received a very…read morereasonable quote and thorough explanation of what was causing issues with my swim spa. John offered alternative solutions to save me money while still achieving the same outcome. I will definitely call JTL Pool services for any future issues with my swim spa. Highly recommend!

From the owner: Dear valued customer,…read more I am a CPO-certified pool operator committed to delivering exceptional customer service through open communication and reliability. I provide a variety of services, including regular pool cleaning, chemistry adjustments, equipment repairs or replacements, pool inspections, seasonal pool opening and closing, green-to-clean treatments, and more. Whether you require weekly maintenance or repairs for your pool and spa equipment, I am here to help. Thank you for considering my services.

Mike Wilson (service tech) called me back same day and gave me advice and pricing. He was pleasant…read moreand informative with my Hot Tub drainage issue. I will have Hydra Hot Tubs and Pools service both my pool and hot tub in the future

Mike came by today for a service visit and we were able to figure out the issue. We appreciate his…read morequick response and informing the electrician of what you found so - answering any questions he had. Thank you

Highly caution using this company; no amount of calls, emails or interest forms generates any…read moreresponse. They must have too much business, be extremely overloaded, or maybe out of business? If this is how they handle their front-end imagine how poor the communication must be during a project.

From the owner: M&S Pool Pros LLC is your go-to partner for comprehensive pool care in the Charlotte, NC area. With…read moreover 20 years of experience, we specialize in providing high-quality services for both residential and commercial properties, ensuring your pool is always in pristine condition for relaxation and enjoyment. Our services include routine cleaning, equipment installations, liner replacements, plumbing, equipment repair and replacement, and more.

Micky knows what he is doing and if you are lucky enough for him to fix your spa on the first try,…read moreyou will probably be fine. However, if it requires him to come back for anything he will refuse to respond to calls. I paid for his service call and then he said he would get the parts and be back. After 6 weeks of attempting to reach him, I still have received to response. Use someone else!

Got Mickeys info from Home Advisor. He came out. Found problem. Said he was ordering parts. Several…read morecalls later nothing. Talked to someone in office. She said she would follow up and call us back. Nothing. Very poor customer service

STAY AWAY!!!!!!!!!!!…read more I have also experienced the dishonesty of this guy. I gave him a check for $1,214.00 in July as a deposit for a new board and 2 pumps to repair my hot tub. He kept scheduling appointments for the repair and then making excuses why he had to reschedule. At one point he said he had Covid, so I gave him the benefit of the doubt. Another time he said he had to go out of town as his Brother had died. After about 2-3 months of this, I told him I wanted a refund as I had decided to get someone else to do the repair. After multiple calls with him I had him agree to Fedex me a "refund" check, which of coarse bounced, along with my control panel that he had taken with him. Gordon Charles Smith is a scammer! He took my money and didn't even attempt to do the work. I'm also filing a criminal complaint with the sheriff's department in Henderson County, as well as a complaint with the NC Department of Justice. He needs to be held accountable for these actions or he will keep doing it to other people. I found another guy to do the repair for me, and when I told him what had happened, and the name of the company, he said he had four other clients that were scammed by the same guy. If anyone else has been ripped off by this guy, and would like to reach out to me, we could pursue a class action lawsuit against him. I can be reached at 704-777-7301 or emailed at erickmarksman@gmail.com Eric,

Came out two months ago gave us an estimate for a repair of $972.00 which we paid…read more despite numerous calls and texts has never returned to complete the work,and now has blocked my number!!!! Scam don't use Google Charles Gordon Smith...

They have been our go to for our pool for 12 yrs. Great customer service and always willing to…read morehelp with any questions.

Went in to get a replacement filter for hot tub. My bad for not having the filter type in hand, but…read moreI've bought filters multiple times from them, and they always pull up what I need. Apparently, they changed "systems" recently and didn't have any record of any of my past purchases. The (new) young man there tried to be helpful but the woman there blew me off and said there were too many filters to help me figure out which one I needed. It would be one star except the guy helped as much as he could. So much for supporting local, I'll have to send more money to Jeff.

These folks know their stuff!…read more They offer an on-site water test that makes it super simple to keep your pool crystal clear and clean! Super knowledgeable and friendly folks here and always eager to help you enjoy your pool. Chantel is always honest and very informative of what needs to be done. She offers clear directions and always stands behind her recommendations. Highly recommend if you are looking to install a pool or in need of maintenance!

Convenient hours and location but haven't had great experience with their water testing. They tell…read moreme to add twice the amount of chemicals as other pool companies and I seem to have more trouble with algae. I spend twice as much money when I use them.