Extremely professional service. They handled some past year tax issues for me an took such a huge…read moreweight off my shoulders. Really happy I found them after my new move to MA.

Bumped from two stars to three for these reasons:…read more 1) The company took responsibility for a mistake that triggered a $200 fine from IRS, and refunded me for it. Thanks. 2) I was able to reach my accountant on the phone easily during the peak season, and he gave me a quick answer in a few hours - during the weekend. Still, my experience was less than satisfactory. (1) The return that the team prepared had two mistakes, which I spotted and saved myself 6,000$. This is the exact opposite of H&R Block Second Look - I was the second look! (2) There was an additional mistake that triggered a review by IRS, which costed me $200 (refunded by Dimov, as mentioned). You don't want to get reviewed by IRS. (3) Even if I started uploading my documents early, big stuff in February and March 3 (with some small updates for few hundred dollars coming later), the return was ready only on April 6, and the signature docs only on April 8. Add the weekend, and we got REALLY close to the deadline. They even suggested filing for an extension... due to their own delay. (4) My accountant was incorrect about the safe harbor and about AMT cost basis. It took multiple messages to clarify the issues, and one question was eventually escalated to his manager, who initially missed the point and gave me an unrelated answer. After multiple messages, where I quoted the tax law, we were at last in agreement. (5) The free Q4 2025 tax estimate took a month (from Nov 7 to Dec 4) after being bounced from one person to another. I ended up doing it myself and it was just double-checked by their team. (6) The team used this Q4 estimate in my return, instead of the actual values from the previous year, requiring me to scan the return line by line to find incorrect data. (7) Through the process, I received messages from 13 different people. Only one of them appears on LinkedIn or any Google search. Draw your own conclusion about this. (8) They offered me a tax-estimate package where they would help me estimate my quarterly payments. This was priced as 3 hours at 360$. Does it take 3 hours to scrape a few bank statements for data (AI is really good and fast) or 3 hours to run their software on these numbers? Come on, this is 2026. Really, not what I was expecting.

Unable to reach my portal. No way to get my user name. Supposedly email sent but not received…read more Tried several times. No phone support.

**Extremely Disappointed -- AthenaHealth Took My Deposit Even Though They Could Not Deliver What…read moreWas Promised** I have been in practice for 29 years and have worked with over 60,000 patients and clients. I do not write reviews like this lightly, but my experience with AthenaHealth has been one of the worst experiences I have ever had with a company. My team and I were outgrowing our current software, so I spoke with AthenaHealth's sales representative, Henry Schupp. I explained in detail exactly what our practice needed from a new software system. Henry repeatedly assured me that AthenaHealth could meet those needs -- either directly through Athena or through one of their third-party partners. Based on those assurances, my team and I were excited to move forward. I paid the required deposit of **$3,675.00** because I believed AthenaHealth could do what I had been told it could do. Then onboarding began. We worked with Diann Gilbert, who was fun, informative, professional--not being sarcastic--she was really great! The problem was that during onboarding, Diann kept explaining that AthenaHealth could **not** do several of the things that Henry had specifically been told it could do. After several weeks of back-and-forth, the issue became so obvious that during our final onboarding appointment, Diann actually asked us, **"Why are you using AthenaHealth?"** My office manager's response was, **"I don't know."** At that point, it was clear to everyone involved that AthenaHealth was not the right fit and could not deliver what we had been promised so i requested the return of my $3,675 deposit. That is when Stephanie Kammerer, Henry's manager, became involved. Unfortunately, Stephanie and AthenaHealth's finance team refused to return my **$3,675.00 deposit**, even though the company could not provide the solution we were sold. That is the part I find completely unacceptable and in truth absolutely disgusting! AthenaHealth accepted my money based on representations made during the sales process. Then, once onboarding revealed that AthenaHealth could not actually do what we needed, they still kept the deposit. To make the situation even more disappointing, Stephanie Kammerer did not personally respond to my concerns in a meaningful way--she used AI. She forgot to remove the AI prompt so the beginning of my email read: "Here's a version that maintains a professional tone, reinforces the contractual position, and addresses the threat without escalating it." (see attached photo's below) That made the entire situation feel even more impersonal and dismissive. After taking my deposit and refusing to return it, AthenaHealth could not even take the time to respond to me in a thoughtful, human way. Now in truth my gut tells me that Henry and Stephanie are not bad people they just work for a really, really, really, really, really bad company. This company sold us on a system that could not do what we were told it could do, took a **$3,675.00 deposit**, and then refused to return that money after the truth came out during onboarding. So please do yourself a big favor and run, run, run, run (don't walk) away from AthenaHealt! After 29 years in practice, I have never had an experience like this with another software company. My recommendation is simple: stay far away from AthenaHealth. This experience was frustrating, disappointing, expensive, and, in my opinion, completely unacceptable.

I thought I had a confirmed appointment, but I didn't actually have one. We messaged on Yelp and…read morethen they sent me a random payment email that got filtered out of my inbox which auto-cancelled a few hours later. No call, no text, no follow-up email. Very frustrating.

I'm is disbelief how easy and convenient it was to work with this agency. Great service and…read morefriendly technician. When you factor in the logistic nightmare it can be to get fingerprinted through a police station- using this company is a no brainer. Highly recommend.

FRAUD FRAUD FRAUD I…read moredo NOT recommend this service. They are straight up scamming folks. I filled out a form for a permit on 8/27/24 to reserve a parking spot for my move on 9/13/24. I did not receive an email confirmation just a message on the screen saying my permit was being processed. The Sunday prior to my move I still had not been contacted by anyone. I was headed out of town for business and this time went directly to my states website to look up parking permits for moves. Found the information and purchased my permit for $41. On Monday, 9/9 I was contacted by an Alma Cruz. She did not introduce herself or explain what she was contacting me in regards to. I was at work and reading these emails from my phone and unfortunately assumed it was the city contacting me as I had just pulled my permit the night before. She was asking me a bunch of q's and we went back and forth and finally she said I was all set. I was never informed how much anything would cost, next steps, nothing. When I got home I noticed a charge for $41. I was confused because I had already been charged $41 the night before for my permit. Then I got a charge for $222 from a company called Porch. WTF? I was very confused I looked at the vague invoice which only says Customer Payment on it. Doesn't say what it is for company information nothing. I then connected the dots. Reached out to Alma and explained that I had already purchased my permit and don't need their service as I had reached out over a week ago and never heard from anyone. She said it was too late because they already bought the permit. I said I was fine to pay the $41 for the permit but don't need their service and she had someone else reach out and tell me it was too late. They do 10 min of work and are charging over $200 they should let folks know prior to being charged what they do and how much it is going to cost. The pricing is NOT transparent. I'm disputing it through my bank and with the BBB but do yourself a favor and pull the permit yourself its not hard. Message me and I can help you out. I'll even pull it for you it takes 10 minutes and not worth the headache or $222 you're going to be charged for their "work." None of the people that were in touch with me matched her people that I actually spoke to. The invoice comes through as Porch, but you open it and it says Movingpermits.com but the people who contact you are from Permitpullers.com, inc. Shady, shady, shady.

I placed an order on 11/20/24 for a Boston parking permit needed from 12/17-12/19. I was moving…read morefrom another state, and needed someone in town to secure the permit for my moving pod. I spent the entire week prior to when I needed the permit trying to get an update from Permit Puller. There had ben zero communication from then since I placed the order. I FINALLY got someone to confirm for me on 12/13, that they had received the permits and would get them up the same day. The permits were not put up until a couple days later. Luckily, this was just in the nick of time. I took down the permits myself, although I had placed the order to have Permit Pullers do it, because I didn't trust they would and I didn't want a fee from the City for tardy permit removal. Then came the payment. When you place your order, it doesn't tell you how much the service will cost. I was invoiced $109 on 12/16 and paid it. Then, yesterday, on 1/8, I was sent an invoice for $249, with them saying their payment system screwed up and I now owe them $140. There really isn't an alternative competing service to use but, if you can, avoid using Permit Puller. Whatever headache/stress you'll be saving by not having to go get your own permit will only result in a series of other headaches/stresses.

These guys need a super shout out. On a day where everything was going wrong for me, I was already…read moredreading the worst coming here at the end of my day. When I asked for my order I knew something was off. It turns out my order was lost in the email and wasn't made. It was very time sensitive so I was hoping we could figure something out. They apologized, took full responsibility, and said they can get it done by 6:00PM. The issue was that I had work plans so I wasn't going to be able to get it. The guy offered to walk it down to the Hilton for me. How cool! Not only that but 1) he took the poster board to my booth and set it up AND took photos so that I knew it was taken care of 2) they gave me 10% off for the inconvenience. I didn't even mention the fantastic job they did on the poster! Kudos for making everything right and your customer happy!

I had a very last minute formatting + print request and the team did an exceptional job. They were…read moreprofessional and the work turned out better than I could have imagined. So grateful for this fantastic business.

Terrible service by Mikem Billing Service. Helen has been in charge of our condo fee payments. She…read moredid not send us payment notice/invoice/receipt of balance but complained to the condo association that we have been late with our payments. We were then threatened by the condo association with a lien put on our property. This is a very unprofessional company! Once we paid our bills, they don't have any record about when we paid! Helen will occasionally said we are behind the bills even we pay every month! You then asked since when did we owe the bill, she just said it must be from the past without specific date for you to check. I wonder why professionals could handle payments like this? No record for specific details? Very unreliable and not trustworthy!