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    Boston ENT Associates

    2.9 (7 reviews)

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    David Kieff, MD

    David Kieff, MD

    3.9(25 reviews)
    2.6 mi

    Patient Feedback: I…read moresaw this ENT for a minor ear issue. While I don't expect every doctor to have perfect bedside manner, my experience during this visit left me uncomfortable. The doctor asked about my profession, but before I could answer, he interrupted and guessed that I was an administrative assistant. While I've held that role before and respect it deeply, the assumption -- and the way it was delivered -- came across as dismissive and unprofessional. He also explained post-care instructions in a tone that felt overly condescending, including how to avoid getting water in my ear as if I'd never taken a shower before. I came for medical care, not to be talked down to. Additionally, the office staff didn't inform me that the doctor was running 30 minutes behind. A simple heads-up would have gone a long way toward showing respect for patients' time. I recognize that other reviews speak highly of this physician, so perhaps I caught him on an off day. Still, the interaction felt unnecessarily patronizing and left a poor impression. I will not be back. It's also worth mentioning that the office requires a credit card to be kept on file "just in case of charges." In all my years of visiting various doctors, I've never encountered that policy before, and it felt out of step with standard practice.

    Dr Kieff seems like a pretty good ENT. The audiologist is very nice and (as far as I could tell)…read morevery competent & thorough. The admin staff, however... For some reason they use both MGB Patient Gateway and AthenaHealth, and it appears that they don't have either one set up properly. As a result, they besiege patients with reminders, confirmations, and early check-ins. Seven calls in less than a week. Text after text. (After STOP after STOP.) Emails upon emails. I called to make an appointment. No sooner had I hung up than the phone rang with their number. Thinking they were calling back to let me know there was a problem or something, I rather foolishly answered. Nope. Automated reminder about the appointment I had literally just made. Productive! And their response? Breathtaking lack of empathy, self-awareness, and responsibility. It's not their fault. Nothing's their fault. Never. Why are you even talking to us about this? Can't you see we're not interested? Twice as frustrating as all the calls and messages combined. "The computer did that, not me." Um, actually, only half the calls were from the computer. The rest were from two of them sitting five feet apart who didn't coordinate. Can't blame the computer for that! "We don't control that." Really? Who do they think controls it? Because we're old enough to see a lot of doctors pretty often in this house, and they're the only ones with this problem. And, as has been elsewhere observed, they have a bizarre obsession with having a credit card on file so they can bill the patient for whatever, whenever. On my first visit, I pulled out my Apple Card (which does not have any visible card information) and they just about lost their minds. They nearly refused to keep the appointment because they couldn't make a copy of it in case they needed to charge me later. (Spoiler alert: they didn't.) They had to get Dr Kieff to make a special exception to their policy. And, as with the notification problem, this appears to be entirely because they don't know and don't care how the technology the practice depends on actually works. While I was in the waiting room, the person ahead of me checking out was complaining about the exact same thing. And they got the exact same dismissive response I eventually got, along with some very unnecessary sarcasm. When my turn came, the minute I told them I was frustrated by this, they sternly told me to leave. (Which I did, never to return.) I think they knew I was going to ask to speak to the Doctor about it since they clearly didn't care. They're also the ones that answer the phones and open the mail. My guess is that while they surely generate a lot of these types of complaints, they're also able to keep those complaints from ever making it to the doctor. So I suspect Dr. Kieff, who, again, seems like a pretty decent ENT, is not aware of much of this. Which is a shame.

    Allan Goldstein MD

    Allan Goldstein MD

    4.7(6 reviews)
    9.9 miWest End

    He is absolutely the best doctor I have ever had…read more 1. Knowledge: beyond that of any doctor I have ever seen. He not only knew more than anyone else I had seen, but he also could recognize what he didn't know, and he found out on his own and got back to me. I literally had five different diagnosis from five different doctors. My illness was confusing, and he was the only one to correctly predict what I was going to experience as time went on, and how to deal with (and cure) what I had despite the lack of tests to verifiably diagnose me. He noticed within moments what no other doctor had the insight to detect. 2. Bedside manner: fantastic. I was extremely comfortable. I felt taken care of and respected. He didn't ever oversimplify or dumb down his diagnosis. He was clear, honest, and helpful in describing what he saw honestly and completely and without unnecessary lingo. He made everything extremely easy on me (He partly filled out forms for me so I didn't have to figure it out and he mailed them to me at my apartment (name, type of care etc). It was incredible how caring and how important it was to me!) They really made a great effort to make you comfortable, and give you mental ease while you're sick. 3. Wait time: Above and beyond. I always came in in the morning if I had an appointment, but there were times when I was sick with a fever and just called in hoping to see someone sometime that day. They always got me in right away with maybe a 10 minute wait! It was fantastic. I can't speak highly enough about Dr. Goldstein! I am super hard to please and kinda critical in general, but that is especially true when I'm sick. Dr. Goldstein was fantastic. I never had to worry about anything from billing to accurate information to staff remembering my history, to paperwork, to general caring atmosphere, and most of all I had confidence finally that he knew his stuff, and I was going to get well after quite a lot of searching!! My highest recommendation goes to him!

    I could not agree more that Dr. Goldstein definitely has quite the personality ~ or maybe that is…read morejust with the ladies?? Funny, as I am a married gentile woman in my 40s, I never entertained the thought of an older Jewish man....... But he is quite funny and rather charming, especially when the chaos of the day finally calms down in his office. He looks you right in the eye when he speaks to you and he notices little things that either other people don't observe or don't take the time to mention. Now on to the review: The first time I went to his office I waited for hours, as they were so far behind schedule and my appointment was still mid morning. He did take the time to send me for the tests I necessary; nevertheless, he was unable to diagnose what my particular problem was. He was actually baffled. As the other Yelper indicated, he did not issue and Rx unnecessarily, which is always appreciated and he okayed my to fly. He scheduled a follow-up appointment and sent me for repeat tests, same results and still no idea of what the problem with me ears is. "We", and I say we, because I have been looking for answers as well, have looked into drug interactions and other factors and have been unable to come up with anything. Yet, the problem persists. I have my third appointment coming up soon. If he does not find a solution to my ongoing ear problem (this has been 10 months) ~ I am going to break up with him.....

    Boston ENT Associates - earnosethroat - Updated May 2026

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