Ricki (aka Dr. Haden) is amazing! Her kindness in helping my dad went above and beyond. My dad's…read morenote to her sums it up ... "Dear Ricki, Thank you. I appreciate very much your helping me out. Your technical and clinical skills are excellent, but your most important attribute is that you care." We are grateful for the help Ricki has provided. We couldn't have wished for a better doctor.

My 88-year-old mom has been a patient of Dr. Hayden for many years. Recently my mom's hearing aid…read moremalfunctioned and Dr. Hayden was leaving for vacation. She insisted on making time to see my mom and did not end my mom's appointment until Dr. Hayden figured out what the problem was as she did not want my mom's hearing to be compromised. Dr. Hayden goes above and beyond always. She is a relentless advocate for seniors, the underserved, and for anyone suffering from hearing loss. Dr. Hayden's professionalism, knowledge base, and kindness should be a model for all medical professionals. NE Ear, Nose, and Throat are extremely lucky to have her as such an important part of the team!

Dr. Johnson is dedicated to his craft and truly wants to help his patients. He is an excellent…read moreallergist and offers asthma diagnosis and treatment. I recommend anyone local to go to Greater Boston Allergy for your allergy and asthma needs!

From the owner: We offer patient centered care and listen to you. We have allergy treatments, which have been…read morearound since 1911, are natural, and you do not need to do them for the rest of your life unlike most pills and over-the-counter treatments.

Patient Feedback: I…read moresaw this ENT for a minor ear issue. While I don't expect every doctor to have perfect bedside manner, my experience during this visit left me uncomfortable. The doctor asked about my profession, but before I could answer, he interrupted and guessed that I was an administrative assistant. While I've held that role before and respect it deeply, the assumption -- and the way it was delivered -- came across as dismissive and unprofessional. He also explained post-care instructions in a tone that felt overly condescending, including how to avoid getting water in my ear as if I'd never taken a shower before. I came for medical care, not to be talked down to. Additionally, the office staff didn't inform me that the doctor was running 30 minutes behind. A simple heads-up would have gone a long way toward showing respect for patients' time. I recognize that other reviews speak highly of this physician, so perhaps I caught him on an off day. Still, the interaction felt unnecessarily patronizing and left a poor impression. I will not be back. It's also worth mentioning that the office requires a credit card to be kept on file "just in case of charges." In all my years of visiting various doctors, I've never encountered that policy before, and it felt out of step with standard practice.

Dr Kieff seems like a pretty good ENT. The audiologist is very nice and (as far as I could tell)…read morevery competent & thorough. The admin staff, however... For some reason they use both MGB Patient Gateway and AthenaHealth, and it appears that they don't have either one set up properly. As a result, they besiege patients with reminders, confirmations, and early check-ins. Seven calls in less than a week. Text after text. (After STOP after STOP.) Emails upon emails. I called to make an appointment. No sooner had I hung up than the phone rang with their number. Thinking they were calling back to let me know there was a problem or something, I rather foolishly answered. Nope. Automated reminder about the appointment I had literally just made. Productive! And their response? Breathtaking lack of empathy, self-awareness, and responsibility. It's not their fault. Nothing's their fault. Never. Why are you even talking to us about this? Can't you see we're not interested? Twice as frustrating as all the calls and messages combined. "The computer did that, not me." Um, actually, only half the calls were from the computer. The rest were from two of them sitting five feet apart who didn't coordinate. Can't blame the computer for that! "We don't control that." Really? Who do they think controls it? Because we're old enough to see a lot of doctors pretty often in this house, and they're the only ones with this problem. And, as has been elsewhere observed, they have a bizarre obsession with having a credit card on file so they can bill the patient for whatever, whenever. On my first visit, I pulled out my Apple Card (which does not have any visible card information) and they just about lost their minds. They nearly refused to keep the appointment because they couldn't make a copy of it in case they needed to charge me later. (Spoiler alert: they didn't.) They had to get Dr Kieff to make a special exception to their policy. And, as with the notification problem, this appears to be entirely because they don't know and don't care how the technology the practice depends on actually works. While I was in the waiting room, the person ahead of me checking out was complaining about the exact same thing. And they got the exact same dismissive response I eventually got, along with some very unnecessary sarcasm. When my turn came, the minute I told them I was frustrated by this, they sternly told me to leave. (Which I did, never to return.) I think they knew I was going to ask to speak to the Doctor about it since they clearly didn't care. They're also the ones that answer the phones and open the mail. My guess is that while they surely generate a lot of these types of complaints, they're also able to keep those complaints from ever making it to the doctor. So I suspect Dr. Kieff, who, again, seems like a pretty decent ENT, is not aware of much of this. Which is a shame.

Dr. Rounds is amazing and left me with no visible scar for a zygomatic break, so glad he was my…read moredoctor!

The same day that I had an appointment with Dr. Mark Rounds, I had another appointment later on in…read morethe day with Dr. Alan Lim and I clearly made the right choice to go with Dr. Lim. I'm someone who usually does a lot of research on any product or service that I buy. But sometimes I don't have the time and skip it, I wished that I hadn't with Dr. Mark Rounds since I have seen that he has a lot of negative reviews on various doctor ratings websites, and now I know why. Dr. Rounds is quite the harsh, brash buffoon of a doctor that doesn't want to take the necessary time to describe surgical procedures or medication side effects or whatever else really. When I had pertinent questions to my orbital "blowout" floor fracture his response was "stop reading up on stuff on the internet" quote-unquote exactly. Later on in the conversation it was the exact same response in another vital question. But for me that is unacceptable. I'm not going to rely on a doctor's decisions 100% without asking him questions on some of them. It is my eyeball and my face that we are talking about so yes I want to know 100% exactly what we are going to do and every ramifications thereof. I feel sorry for any other naïve patient that doesn't want to know all the details of a potential surgery, how can they be that credulous before being cut into. A relationship between a doctor and patient has to be very upfront, candid and open to all the necessary details of one's health condition and surgeries, and you won't find that kind of genuine sincerity with Dr. Mark Rounds.

Mark Rounds is pretentious and impatient, acts like you are not worth his time, does no reading on…read moreme as his patient, and if an issue that should be in his wheelhouse even takes slight research or extra time on his part, he is unwilling to do it. After going to him 3 times, I was better off using ChatGPT for 30 minutes.

The same day that I had an appointment with Dr. Mark Rounds, I had another appointment later on in…read morethe day with Dr. Alan Lim and I clearly made the right choice to go with Dr. Lim. I'm someone who usually does a lot of research on any product or service that I buy. But sometimes I don't have the time and skip it, I wished that I hadn't with Dr. Mark Rounds since I have seen that he has a lot of negative reviews on various doctor ratings websites, and now I know why. Dr. Rounds is quite the harsh, brash buffoon of a doctor that doesn't want to take the necessary time to describe surgical procedures or medication side effects or whatever else really. When I had pertinent questions to my orbital "blowout" floor fracture his response was "stop reading up on stuff on the internet" quote-unquote exactly. Later on in the conversation it was the exact same response in another vital question. But for me that is unacceptable. I'm not going to rely on a doctor's decisions 100% without asking him questions on some of them. It is my eyeball and my face that we are talking about so yes I want to know 100% exactly what we are going to do and every ramifications thereof. I feel sorry for any other naïve patient that doesn't want to know all the details of a potential surgery, how can they be that credulous before being cut into. A relationship between a doctor and patient has to be very upfront, candid and open to all the necessary details of one's health condition and surgeries, and you won't find that kind of genuine sincerity with Dr. Mark Rounds.

Excellent care by Dr. Ibrahim. He listened to me and was very kind. I'd go back there any time I…read morehave need of an ENT

Best ENT care. Understanding, responsive and always fits me in when I need to be seen.read more

I'm 77 and have seen a few MD's in my time. Dr. Gallivan is clearly the best. She is patient,…read morecaring, skillful and responsive and always greets me with a smile. These are qualities valued by old timers.

I've known Dr. Gallivan for years. Tonsils and adenoids for one child, tubes for two others. A…read morehuge take away was the hug she gives while your kids are getting there sleepy meds before surgery because she knows how it affects us as parents. That was many years ago. over the past year it's been care for myself. the last two visits not only did she address my ENT concerns but also solved other conditions I've been experiencing. she could have easily shooed me out to the appropriate specialist (which she does want me to follow up with these other specialist for sure) but she sat with me for 45 minutes even knowing it was not an ENT issue. I left my visit with clarity and direction. I can't say enough about her expertise, bedside manner and true care for her patient. There are not enough stars to rate Dr. Gallivan!

I've seen Dr. Lauretano several times over the years for both for office visits and sinus surgeries…read moreand procedures. I can say with 100% confidence he is one of the best ENT doctors I've ever worked with. He genuinely cares about the well-being of his patients, this is what drives him and it's very evident in how he works with his patients. I'm happy to be a patient of his and I highly recommend him!

They are only open three days a week. So if you have a problem on the days they aren't open, you…read moreare out of luck. Sort of seems like a hobby not a business.

Dayna listens, She speaks science in everyday English. She knows her craft in detail and applies it…read moreto fit her clients needs. Her receptionist is one of the best meeters and greeters I have ever met. And not insignificant for this 90-year-old guy, parking east easy and steps from the office door. I am a multidecade user of her services. Graham W June 3, 2026