Think Pottery Barn or West Elm but much, much better. The merchandise is funkier, made of better…read morematerials and sold for good prices. I was so pleased to see a cross section of their upholstered furniture, displaying tied springs and layers of batten. As opposed to stores telling me why their wares are so superior without any peek under the hood. Lots of the furniture, accessories and linens are Indian and Asian in origin or inspiration. Solid, eco-friendly woods are used. Some original pieces of Sheesham wood from India are available for prices that might make Mohr and MacPherson wince.

When we arrived to look at couches, the sales person barely looked up. With no customers in the…read morestore, we assumed she might assist us. She did not. We continued our search and spoke to a more friendly sales person. She spent a few minutes with us, then went off with someone who had already purchased a large amount of items and handed us off to someone who had her first day. That gal stayed with us about five minutes, walked away, and when we approached her to purchase, she told us she had to go and get some information. Limited sincerity, commitment, and friendliness by all three employees. we also looked at some accessories to go along with the couch, but never had an opportunity to purchase them. After our third rejection from the employees, we left the store. It seems evident they care only for specific clientele, perhaps? Our willingness to succumb to their exorbitant prices made no difference to their commitment to customers. They each made it clear that they received commission on every purchase. They will never make commission on us.

Furniture is nice. Customer service couldn't be worse. Don't sign up for the credit card it's a scamread more

Jim was outstanding in store today. I had an issue with a final select of lights and he didn't even…read morebat an eye, just helped me figure out the issue. I've been shopping here for years and I was impressed today. Thank you!

I would avoid this location at all costs, especially if you have a return. The staff clearly does…read morenot value their customers as they will make no exceptions on the return policy, when they have full power and discretion to (judging by almost any other store I've ever been to). These stocked, displayed items amounted to $74, a fraction of the thousands I've spent at Crate and Barrel over the past year. The manager Sarah was especially rude and unhelpful, and while we planned to shop for different items, I'll be taking my business elsewhere.

Terrible experience I've shopped in there for a long time. Tried to return something that was worth…read more$150 and they try to give me back $40 in credit. I didn't have the receipt but you know it was a product from them. Talk to two managers and they said there's nothing they can do about it so disappointed I will never shop in there again. Everything overpriced anyways.

Great place to browse owner was nice. The place is small but they have different selection each…read moreweek. It's worth checking out cuz they are so reasonable priced. I found kool item here and there...Good luck thrifting

Please do not purchase furniture! After 6 mo leather furniture faded from black to brown.( not in…read moresunlight ) When I contacted Pottery barn NO ONE called me back or emailed me. I tried to contact sales person however the Burlington store had closed so sales person obviously could not help! I tried 3 times to call Pottery barn customer service stating that they would get back to me ! NEVER returned my call!! Wish i could leave pictures .. $5000 gone

I ordered an outdoor dining table from Pottery Barn the Burlington location in April of 2022 with…read morean original delivery estimate of mid to late June. My credit card was charged thousands of dollars for this item in May of 2022. As of today, September 9 2022, the correct item has still not been received after incorrect item delivery, multiple occurrences of monthlong delays, and ZERO proactive communication . At this point, I consider this fraudulent activity by the company and have no indication that I will ever receive the item that I paid for. I have received both misinformation and extremely poor customer service when trying to work directly with the company. Throughout this period, I've talked to multiple members of customer support, including supervisors, who have not given me accurate information, have not followed up on their commitment to locate the item, and continue to insist on waiting more and more time. Avoid Pottery Barn and its affiliated companies at all costs. They have hoodwinked my family out of our hard-earned dollars and are exhibiting behavior that is nothing short of criminal.

It's nice to walk around and see things on display so you can visually picture it in your own home,…read moreetc. before having to commit to buying something online. I couldn't help but notice how beige, white, brown, or black everything was. Literally 0 pops of color. There was 1 green velvet material swivel chair, but other than that, all the couches, pillows, decor pieces, everything were so plain that the whole store was missing personality. I do appreciate the massive floor to ceiling windows so the natural light coming in was phenomenal and really added a nice ambiance to everything as you walk around. The staff was also very kind.

Don't waste your time or money purchasing anything from this company. After waiting months for my…read moresectional to be delivered, the order wasn't correct. The abridged version is that I got the run around from customer support and the store I purchased it from, all playing the "not it" game, love to help but keep calling around and may you'll be lucky enough to find someone who can.

IKEA in Stoughton is the full format version of the store and it operates at a scale that rewards…read moreplanning before you arrive. We walked into a showroom floor that is extensive, with fully arranged room displays that give you a sense of how pieces work together in an actual living space rather than just on a shelf. That format is one of the more genuinely useful retail experiences for anyone furnishing a home or apartment from scratch. The pricing across furniture, decor, and home goods remains the core value proposition and it holds up. For what you get in terms of design and function, the price points on most categories are difficult to match elsewhere, which is why the store continues to draw the traffic it does despite the time commitment a full visit requires. The warehouse section at the end of the showroom walk is where you collect flat pack versions of the display pieces, and navigating between the two requires knowing your item numbers before you reach the warehouse floor. The click and collect option is the practical alternative to a full in store visit and works well. Ordering online, parking in the designated spots, and having the order loaded into your car helps a great deal. For anyone who already knows what they want, it is a significantly better use of time than walking the full floor. For a large scale furniture shopping trip that delivers value and requires strategic planning, IKEA in Stoughton remains a destination worth the effort.

Huge store, it's like a maze but every room has something to offer. Basically you walk through this…read morehuge "house" with rooms on display with everything (I think) purchasable. You can use the app to scan items and add them to a cart, use a pencil and paper they provide, or take pictures like me. Since everything larger is DIY you have to note the location in their warehouse so you can go pick it up after your walk through. I think they also do pick up orders as well. There's also the famous cafe with the Swedish meatballs!! Quality isn't terrible and it's within price budget. They pretty much have anything you could need for a home or apartment.

This store has a ton of selection - and the service here is excellent...I was able to get in and…read moreout pretty quickly...so based on all that, it's 5/5 Stars... BUT, and this is a big BUT, the parking lot here is AWFUL. I used to come here to this place when it was a mall and the second they started building strip malls in the parking lot they RUINED this whole area. Market Basket alone needs a massive lot...I went on a weekday while most people should have been work-it was still an ugly mess. Come the holidays AVOID THIS WHOLE AREA. Sorry to the businesses but why would you sign a lease in a place with inadequate parking and NON-STOP TRAFFIC!?!?!?!?

When in Woburn, check out this HomeGoods. It is connected to a TJM, and while the stuff on that…read moreside can be kind of hit or miss, the Home section NEVER disappoints. It is also incredibly organized, has a lot of new items (because we have all been in the stores that pretty much just have lots of other store's cast offs in a massive "clearance" section) and lots of registers are open. As mentioned before, the parking lot can be a zoo since people seem to park, go into Market Basket, and stock up on food like they have never seen it before, but park way over on the side and just run right in.