Easy quick and customer service was greatly appreciated. Mike was friendly, kind and very helpful…read moreand knowledgeable.

So helpful. Had been waking up with backpain more and more until it was every day the past few…read moremonth. Thought I needed a new mattress. Mike was very personable. No frills, just a curated selection of mattresses. Super easy and fast. He gave me personalized recommendations based on his extensive experience. Had my new mattress for a couple weeks now, feels like a miracle to wake up without pain, I LOVE it, feel like a new person. Thanks!!

I walked into the Burlington, Ma location with my daughter, husband and his grandmother. I was…read moreabout to make someone a nice commission, however I was never greeted when I came inside the store. I saw salespeople sitting on couches on their ipads. They saw me but never came over to ask if I needed help with anything. I was going to buy a sectional and a kitchen table today but I'll go see my other salesperson that sold me my chair at the Saugus Store. I miss the Woburn store!!

At first the service was fine, but we had multiple problems with the actual delivery and products…read more First the mattress was 2 inches too short. We had it returned, and then when the replacement arrived the delivery people found a hole in the mattress so didn't even bring it in (which makes sense). Then, when the replacement was supposed to be delivered, they had one not in a box like the first one had come, so they couldn't get it up our stairwell. So we had to call Customer Service and explain, and have them come a fourth time with the product in a box. THEN the delivery people wouldn't take the old mattress away, so we had to schedule yet another visit so another contractor could pick it up and get rid of it. So: beware, and communicate carefully about what you want, whether the mattress needs to be in a box to fit up the stairs, etc.

Quick service. On time delivery. Very happy with quality of furniture. That's all I have to say.read more

We had a good experience in the sleep lab buying our VERY expensive Temperpedic king mattress. And…read morethe salesman assured us that delivery was under contract to a very reputable company and we would have no problems. Comes delivery day and we get a call that they cannot deliver the mattress because it was in the truck all night and it FROZE - thus being unable to fold it in half to bring it in without breaking it. Are you kidding me? What "reputable" mattress mover leaves an item susceptible to freezing in an unheated truck in an area where overnight temperatures are often below freezing? And even if it does freeze, well just ship us another one! You're big enough to be able to do that. Nope, had to be that mattress and we have to wait till it thaws. Almost comical had we not been so inconvenienced.

They said they wouldn't exchange a damaged base /matress because the damage is "minimal"read more

No stars. I've never felt so pressured to buy something. They were beyond rude. Buying a mattress…read moreis a big decision. We explained to the sales person that we wanted to take the night to think about which mattress we wanted to pursue and he told us "I know if you leave you aren't going to come back." We got there at 530 and they closed at 8. When we walked in he said "I was about to leave..." he then proceeded to walk out the door right behind us. AWFUL experience. For a store that has so many locations, I was appalled.

Mattress Depot has an excellent selection of very comfortable affordable mattresses. Al provides…read morepersonalized customer service and helped us find the perfect mattress. He's helpful but not high pressure and funny too. We'll shop at Mattress Depot again and recommend it to our friends!

Al, At Mattress Depot My go to mattress guy!…read moreAlways gives us what we need at the right price. - For years... No pressure. Great guy. Thanks again Al !!

The AI-driven massage chair at Relax The Back was incredible -- it scanned my body, found every…read moretight spot, and hit them perfectly. Annie and Julian were extremely helpful, and the store is professional, friendly, and well-organized. I've been back twice and plan to return again and I plan on purchasing one of these in the near future. Highly recommend for anyone wanting more than a typical massage to go and check Relax The Back out!!! - KingKai

Annie made the experience of buying a recliner at their store a great one. She even hopped into the…read moreback of our pickup truck to sweep the dirt away.

I'd like to let people know how happy I was with the service I received at mattress firm. The sales…read moreperson's name was Lili and she was friendly and knowledgeable and helped me to pick out what I thought was gonna be the perfect mattress. Since they didn't have that exact mattress in the store, she said if I needed to exchange it, I could do so for free. I spent a lot of money and I got a purple mattress and found out later that it was too soft for me. I went back to see her and she quickly helped me figure out how to exchange it for another mattress that was brought to my house and the other one taken away. Thank you mattress firm for having a great employee such as Lili! Peter

I have never had a better experience in my life buying furniture or mattress. The manager Lynn, is…read moreoutstanding she really cares about customer service and satisfying the customer more than anyone I have met in a long time. Unfortunately that's a become a rare trait in a salesperson these days. Thank you Lynn, my mother in-law is very happy with the mattress you helped me pick out. I will tell anyone looking for a mattress about you and this store. Thank you, very much and god bless you! Larry

Andre was knowledgeable, personable, and responsive. He specified exactly what we needed at our…read morebudget target. I wish I could give him and Siesta Sleepworks 6 stars!

Great selection of mattresses to try in store. I went on the Tuesday before Memorial Day weekend…read more Andre worked to get my in stock set delivered between noon and 2 that Saturday. The delivery people showed up at 11:59 am and had the new mattress set up and the old set removed in ten minutes! These guys did great! Terrific value from a local business. Don't bother with the chain stores. Go here! You'll be glad you did. I know I am!

I am surprised that I never reviewed Bob's. I've actually been purchasing furniture here for the…read morelast two decades. I have to say that they have an excellent selection and they stand by their products. In the past, I have purchased living room sets, dining room sets, and miscellaneous items from the store. All the times that I have entered this location. All the staff seems to be very helpful and polite, not pushy. don't let you roam around. Sit on everything lay down on the couch, etc. and enjoy your visit. They also provide snacks down in the back. There's ice cream and candy does come in handy if not alone. I would like to state one story about their warrantees, which I highly suggest you purchase. One of my purchases was a white leather living room set.. It was a rather large expensive set. it included a large sectional and I added to living room cheers and three Ottomans as I had a huge living room. I had this furniture for approximately four years and to my surprise the sectional on the backside started to peel. I was very surprised about this and I contacted them about replacement as I did purchase the warranty. I spent almost $400 on the warranty which most of my friends thought I was crazy. I'm a big fan of extended plans. Anyway, while I was speaking to Bob's customer service on the phone and requesting someone coming and take a look at my furniture as I wanted to put in a warranty claim to either repair it or replace it. I was informed that they no longer had this leather living room available and that they were not doing repairs on that model any longer. I found myself in a funny position when I asked what can you do for me? They said we can give you a refund so I readily agreed. When my refund came in the mail now mind you I still had all the furniture they didn't want to come get it. They didn't even come in inspect it which I couldn't believe. I thought they were gonna be sending me a partial refund of some sort however they sent me a refund in the form of store credit for over $4000.. yes they refunded me for my entire purchase the cheers the Ottomans and the warranty. Unless I fall in love with a piece of furniture somewhere else, I will always drop at Bob's. Now back to the basic review they have a very very large parking area so you will always get a spot. It's directly on route one so it's. And they have a great selection of furniture for any room or decor. Now when you go in if you like a couch or chair, they actually have different colors. You can order them in even though you don't see it displayed so make sure you speak to the sales person. They have a finance program positive, but I see it advertised when I walk around. Definitely consider Furniture.

I purchased some leather chairs that fell apart from Bob's. I bought the goof constitutional…read morespeaking warranty which they did not honor, enclosed as a picture of the bedroom dresser I bought, and what the material they used to make itsfrom it basically cardboard