Mattress Superstore

I took my 90-year-old aunt to buy a new mattress. The Mattress Firm was close and I had purchased…read morefrom this chain a couple of years ago and found the service to be good. I dropped my aunt at the front door and parked the car a good distance away in a large busy parking lot. When I joined her in the store, I found her looking at an expensive mattress outside her budget. The salesperson was very nice, but hadn't discussed her price range. He was discussing the virtues of the mattress, including high quality stitching, comfort and the very long life expectancy of the mattress. In short, he was wasting time, because that $2,000+ mattress was twice the target price. So I interrupted, mentioned the budget, and after a couple of minutes we moved to a mattress that was close to her budget. After some back and forth with the salesperson, he agreed to provide the mattress, a power mattress base, and delivery and removal of the old mattress within her budget. The Mattress Firm provides a four month guarantee, you can swap out your mattress for a different one, during that trial period. The sales rep was polite, attentive and processed the order very quickly. Mattress purchases are somewhat like car purchases, in that everything is negotiable. So due diligence is recommended, and you should look for coupons, and try to negotiate the best price.

Got the best bed ever!!! Thanks to the sleep experts Scott…read moreRand and Mike Mullaney in the revere location if you are looking for any help with anything mattress they got you with the best prices and best customer service. thank you guys for your amazing help

Salem price

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Lots to choose from...

Bob’s Discount Furniture and Mattress Store

I am surprised that I never reviewed Bob's. I've actually been purchasing furniture here for the…read morelast two decades. I have to say that they have an excellent selection and they stand by their products. In the past, I have purchased living room sets, dining room sets, and miscellaneous items from the store. All the times that I have entered this location. All the staff seems to be very helpful and polite, not pushy. don't let you roam around. Sit on everything lay down on the couch, etc. and enjoy your visit. They also provide snacks down in the back. There's ice cream and candy does come in handy if not alone. I would like to state one story about their warrantees, which I highly suggest you purchase. One of my purchases was a white leather living room set.. It was a rather large expensive set. it included a large sectional and I added to living room cheers and three Ottomans as I had a huge living room. I had this furniture for approximately four years and to my surprise the sectional on the backside started to peel. I was very surprised about this and I contacted them about replacement as I did purchase the warranty. I spent almost $400 on the warranty which most of my friends thought I was crazy. I'm a big fan of extended plans. Anyway, while I was speaking to Bob's customer service on the phone and requesting someone coming and take a look at my furniture as I wanted to put in a warranty claim to either repair it or replace it. I was informed that they no longer had this leather living room available and that they were not doing repairs on that model any longer. I found myself in a funny position when I asked what can you do for me? They said we can give you a refund so I readily agreed. When my refund came in the mail now mind you I still had all the furniture they didn't want to come get it. They didn't even come in inspect it which I couldn't believe. I thought they were gonna be sending me a partial refund of some sort however they sent me a refund in the form of store credit for over $4000.. yes they refunded me for my entire purchase the cheers the Ottomans and the warranty. Unless I fall in love with a piece of furniture somewhere else, I will always drop at Bob's. Now back to the basic review they have a very very large parking area so you will always get a spot. It's directly on route one so it's. And they have a great selection of furniture for any room or decor. Now when you go in if you like a couch or chair, they actually have different colors. You can order them in even though you don't see it displayed so make sure you speak to the sales person. They have a finance program positive, but I see it advertised when I walk around. Definitely consider Furniture.

awful awful - do not shop here 1. tax free weekend was…read morecharged taxes despite "tiana" stating we would not - had to fight thru credit card company to get taxes returned 2. wrong color was ordered despite being told the order was fixed 3. laguna chest had been sent cracked or broken not once, twice, three, four, five times ! We are now awaiting the 6th attempt to get furniture that is not damaged Customer service is a joke. Unless you post on tik tok or facebook forget having your issue resolved. They are now offering me a 50% discount to keep the damaged furniture ? I have to make arrangements for the 6th time to receive the furniture. I requested to be compensated for my lost time at $50 a delivery which they balked and decided defective merchandise is good enough and we will knock 50 off if you keep it. No thank you Bobs! i regret not sticking with Bernie and Phyls worth the extra money. If I hear 'cheerie" Bobs voice one more time when ai try to call I may lose my marbles Am i color blind is this chest white/gray ?. Wish no stars was an option

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Big Lots

2.9(15 reviews)

1.0 mi

•$$

Quite well organized for a Big Lots, the shelves were stocked properly and the aisles were clear…read more It was easy enough to make my way around the store and look for a few things that I had on my little shopping list. Prices are well marked and the displays are good. I got a few things for my apartment including a shower curtain and a bath mat, plus some greeting cards for a pretty good price. Big Lots probably falls between a Dollar General and Walmart for prices. It's good, but you can possibly do better if you're willing to make effort. But for me, this was easy and convenient and A-OK.

Tisk Tisk Tisk, just as you think Big Lots might be getting their act together..... Ahhh NOPE! So…read moreafter the last review I left Big Lots started looking a little better and tidier. Not quite there but was definitely heading in the right direction. Then today just about an hour ago I was standing in line ready to cash out. Now when I say line you probably think 4 maybe 5 people tops, right??? WRONG AGAIN! There was about 9 or 10 of us waiting in line, which is completely crazy because if I counted right there are 6 registers none of which had signs saying broken! So there's an older woman whose working the register and she doing her best to go with the flow. People started getting fidgety and this guy says loudly "somebody should help the lady behind the counter, cause you're all just sitting there and starring at her do all the work? So then I'm sure you all know the fe Fi fo fum giant jerk who thinks he's like an amazing manager or something but he's completely useless, he in his most professional voice possible yells to the customer "shut up scumb bag" the man then proceeded to tell him to step outside and see who the scumb bag is. This wasn't the first time I've seen him treat homeless customers this way. He's always passing judgement or picking fights with the homeless people around here. They don't bother anyone, honestly I think it makes him feel better to pick on those who have it harder than he does. He's definitely not the type of person I would want to be running any store I owned. It just makes Big Lots look bad and look like they approve of how judgemental he is and how poorly he treats certain customers. This specific homeless man is always in the store and I always see him paying for his merchandise and being so polite to everyone. Of course the giant useless jerk didn't go outside an no one proceeded to help the poor lady! I swear everytime I come to this location things get worse and worse. It should be called "Big Lots Circus."

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Storefront

Mr Liquidator

1.8(12 reviews)

1.7 mi

The service was great, the couch I picked out is awesome, I love it. And I saved $400 bucks on top…read moreof it. Rich took care of everything I needed, really nice guy. Teddy

This review will be 3 different times in one…read more 3/5 Finally stopped in MLs mostly to browse. Turned out they had a lot of nice inexpensive furniture. I bought a media table for my TV, couch with built in chaise, coffee table end table set and a dinette set with 2 red chairs and 2 grey chairs that I think will look fantastic in my condo. 3/19 Received a call from MLs saying they can't do the red and grey chairs. Either 1 of each color or all brown. I asked to speak to the manager. Mike gave me the song and dance about trying to get what I ordered. Unbeknownst to me. I asked if I choose different colors then what I wanted can I get a discount? He repeatedly said all brown or 1 of each color. I asked why he waited until the day before my delivery to tell me I can't have what I ordered and that I'd be willing to change it if he offered me a discount. He begrudgingly gave me a whopping $10 off the $249 dinette set. Now you have to realize that when I was in the store he told me about all the real estate he owns and that his kids go to private school. I did not read any previous reviews of this store until today but I'll leave that up to you. I'm just aggravated that they waited until now to tell me. I chose those colors for a reason. Delivery tomorrow. Review to follow...

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Jerusalem Discount Furniture

4.7(7 reviews)

4.1 mi

Highly satisfied, my husband and I purchased a bedroom set. I couldn't be any more joyful.read more

2nd time going there for gifts! Owner actually remembered me and got my order in before Christmas!…read moreHe'll always give you deals and tons of stuff! Took him 3 days to get my item in!

She loved it!

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Spring Air Mattress Outlet

4.0(5 reviews)

2.7 mi

Wow!!! Some places just deserve the time it takes to write a great personal review and this is it…read more Funny Story about Spring Air mattresses -- we bought a house in California in 2001 that had one of these mattresses in it. Now almost 25 years later that mattress is still good-as-new and we have now bought several more over the years as other brands have eventually failed. Therefore when we needed to go mattress shopping in Boston, I checked to see if there were any of these around and that's how we found Rudy and Carlos. Amazing customer service. Picked a mattress we loved, but we had a time crunch with out of town guests arriving soon. They delivered in more ways than one. Mattress was in the apartment exactly when they said, and we couldn't be happier. Thank you all!!!

Excellent customer service. Very helpful people there! I got my daughter a beautiful pillow top…read morequeen mattress for $400 with a 10 year warranty! I shopped many places and most places are so overpriced! This place is a factory store and they have a ton of mattresses. I was able to pick up my mattress the same day thankfully I have a truck! Delivery was going to be extra. I would highly recommend getting a mattress here

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Showroom

Mattress World

4.4(7 reviews)

5.1 mi

Very comfy mattress and excellent customer service through all aspects of our purchase, including…read moredelivery. Thank you, Ronnie for your guidance and kindness. B. Freedman Miami/Boston

Service Second to None!! I was looking for a Kingsdown mattress and Mattress World was the only…read morelocal dealer for the brand. Kevin and Ronnie were great to work with. We stopped by the store on a Saturday and spent a couple of hours trying out all types of mattresses. We eventually settled on the Kingsdown Manta which was one of the most expensive mattresses in the store. These guys were all about giving you the information that you needed and letting you make the decision. No high pressure sales tactics here - just good old customer service and fair prices. I highly recommend Mattress World for your next mattress purchase.

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Bernie & Phyl's Furniture

1.9(262 reviews)

3.7 mi

•$$

If I could give zero stars, I would. Our sectional (for which we purchased the protection plan)…read morefailed. That is, the center section's wood frame snapped and broke. Since we had purchased the protection plan ($265), we reached out to Bernie & Phyl's, who was able to send someone by about a week later. The service tech came out, took photos and pointed out a giant knot in the wood where it broke. He also pointed out that the electric recliner for another section was open about 3/4" (not closing flat), and that springs on the third section (chaise lounge) appeared to be raised. I told him those were not real issues, we were concerned with the collapsed, unsafe section where someone could have been hurt. He let me know we would hear from the service department "within 3-5 days." Given we were on the verge of a holiday weekend, I gave it a few extra days, and then called them. The response I got was, "Oh, yeah, well, you have multiple issues going on with the furniture, so nothing is covered." I said that is unacceptable, this is a serious flaw as pointed out by your service technician. She said, "well you never called about the other 'issues' so that voids your warranty." In our view, those were not issues at all. However, a snapped frame that could have seriously hurt someone is. I asked for a supervisor and was told to talk to Shelly. Long story short, Shelly offered, then un-offered to refund the warranty cost, stating, "well I was trying to be nice but I don't have to be! I'm done!" and hung up the phone in my face. This was after I asked her for her supervisor's name, to which she replied "Kevin {and his last name which I don't want to post here}." I got in touch with Kevin. In fact, he called me back, stating that he was confused as to why Shelly would have given me his name, as he deals with sales. However, he stated that he would get my information over to Sonia, the customer service manager, who would call me. I waited several days and did not receive a call. I filled out the online contact form, explaining the situation, and asking for Sonia to please give me a call to discuss a solution to the sofa issue, and to discuss Shelly's treatement of me. I got a form response electronically signed by Sonia that sounds very much like others' experience here. Here's her response: Hi Heather, Thank you for your email, and I am sorry for the frustration and inconvenience this situation has caused. I certainly understand how difficult it is to be without comfortable seating in your living room, and I appreciate your patience while we reviewed your concerns. I have reviewed the service findings and warranty determination. While I understand this is not the outcome you were hoping for, the damage noted on the inspection was determined to be the result of accumulated wear and damage over time. Unfortunately, conditions resulting from accumulated damage are not covered under either the manufacturer's warranty or the protection plan. I know this is disappointing, particularly given your loyalty as a customer and the investment you made in your furniture. Please know that we carefully reviewed the information available before reaching this decision, and based on the findings, we are unable to approve warranty coverage for the reported concerns. If you would like to discuss the service findings in greater detail, I would be happy to speak with you directly. Sincerely, Sonia [****] Customer Care Department Bernie & Phyl's Furniture I responded saying that yes, I would greatly appreciate a call back. That was on July 8th. Yesterday, I called the corporate office and was transferred to someone named Hannah. She listened to the whole story, said she would run it by her boss and call me back. She didn't. Today, I called the corporate office again, and spoke to someone who did/would not identify themselves by name. After 18 minutes, she said she would "see if Sonia is available to talk to you." I sat on hold a bit more, was transferred and hung up on. Assuming positive intent, I called back. Four times. Each time, I was hung up on upon pressing 3 to speak to the operator. I have spent thousands of dollars in this store. The sales team in Saugus, MA, is actually really kind and easy to work with. It is a shame that the customer service department is not willing to help customers or to treat others with dignity, as we would have been more than happy and willing to continue shopping there as we did when we purchased an entire bedroom set as well. All this to say, not only is the "warranty" misleading and full of weird loopholes, the customer service department is not a group of people looking to help others. They are straight up unkind and start the conversation with a negative attitude. Kevin (sales manager) was kind and actually said to me, "this is unfortunate. I actually side with you based on what you told me happened," but he has also disappeared from the situation. Shop in another furniture store!

image in comments I…read moream extremely disappointed with my experience with Bernie & Phyl's customer service and their handling of my furniture protection plan. When we purchased our couch, we also paid for an extended warranty/protection plan because we wanted peace of mind. A while back, one of the couch cushions developed a tear, and Bernie & Phyl's replaced it. At no point during that process was I told that the replacement was being provided as a "one-time courtesy" under the manufacturer's warranty or that accepting it would affect any future warranty claims. Unfortunately, another cushion has now developed the same issue. When I contacted customer service, I was told the repair would not be covered because the previous replacement counted as a one-time courtesy. This was the very first time anyone had mentioned that limitation. Had I been informed from the beginning, I could have made an informed decision and understood exactly what my warranty did and did not cover. What made the experience even worse was the customer service. While I was explaining my concerns and trying to understand the decision, the representative ended the call and hung up on me. That level of service is completely unacceptable and not what I expected from a company with Bernie & Phyl's reputation. I feel misled about the protection plan I purchased and disappointed by the lack of transparency. I paid extra expecting support if problems arose, but instead I was left feeling that important information was withheld and that my concerns were simply dismissed. I hope Bernie & Phyl's reviews both my warranty claim and the customer service interaction. At a minimum, I believe customers deserve clear communication about what their warranty covers before decisions are made that affect future claims. Until this issue is addressed, I cannot recommend purchasing the extended protection plan based on my experience. ps sent an email to them and have them a.month to respond and resolve this and they did not even respond.

Stain

Delivered with one cushion covered in the wrong custom fabric

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8 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Monica B.

14 years ago

Mattress Superstore is as good as it gets !! It is a family owneed company that takes pride in its customer service and delivering quality products for a very reasonable price. I came into the store looking for a comfortable king sized mattress. I was greeted immediately by a very engaging young salesman who educated me about the different types of mattresses that were available at Mattress Superstore. I was very pleasantly surprised at the selections that the store had to offer. I was deciding between two different mattresses, and the salesman was very patient. I finally decided on a mattress and was very pleased with the price. Talk about service....Another bonus was that my mattress was delivered the next day. I didn't even have to worry about disposing of my old mattress set because the delivery guys took my old set away free of charge. I had shopped previously at several other area stores, including Jordans and Sleepys, and by far, Mattress Superstore had the best products, and the most reasonable pricing, as well as the most courteous and accommodating sales people. I would reccommend that others shopping for a mattress not waste their time and go directly to Mattress Superstore for the best deal on a mattress !! read more

Ariel B.

13 years ago

It was my birthday and I was surprised with the mattress of my choice so my mom had good results when she went to Big Bill's mattress super store. Eric was great as he commented and told us the up and down side of all the mattresses we were trying out and helped us to narrow it down to an awesome king size mattress at an affordable price. My mom said we spend 1/3 of our life in bed sleeping and we need to be refreshed and get a peaceful, restful nights sleep in order to face another day at the work place! So we invested in a beautiful mattress and we are sleeping so peaceful. The mattress which was delivered was not what we expected but Big Bill and his staff went above and beyond to please my me and my husband. I recommend anyone serious about getting a great mattress at an affordable price to visit this store and the proof is in the testing of the mattress!!! You will not leave without one!!! read more

Annmarie R.

14 years ago

The Father is a jerk!!!! No compassion for this economy!!! just need time to pay for my mattress and he says not my problem!!!! i put a deposit down on another mattress only to find out they no longer carry it so i needed to select another one. of course it was a little more than i wanted to pay but i figured the quality was better understand its a business but not everyone can come up with a big chunk of cash right away. SOS once again i will try to see about a payment plan with theme's not there are more fish in the seacoast sucks that I'm loosing out on $150.00 deposit! And the dad said its not his problem!!! Hum mm wonder how he explains the extra income to the IRS????? if he doest work with me i will contact the BBB!!!!! read more

Eric L.

7 years ago

Where should I start, holy crap Will and Edwin what a fantastic workers they are. Since there arrival the were really welcoming. And I really enjoy that. How they set up the whole mattress was crazy they handle that like if my mattress was there's. Really high quality employees treasure them b/c you won't see those type of funny and friendly people like them. Honestly the mattress looks amazing in my room thank you guys for the help and the support!!!! Thank you Edwin and Will;much respect for you guys!!!! read more

Antonio A.

12 years ago

i was on my way to another store to pickup a mattress i had ordered online, but decided to check out what mattress superstore has. big bill assisted me, i didn't feel pressured. they have a wide range. i already have a mattress so i was looking for something to stop my morning aches. big bill was super nice and understood me. they have affordable mattresses for every pocket. thanks. i'd recommend this store any day. read more

Hailu T.

11 years ago

They are the best and loyal to their customers. I bought a very nice mattress from this store ,after about a year I just notice a slight unbalancing on the side and what I was done is simply call them and they changed it with a brand new one with out any hustle within a day. read more

Tracy L.

6 years ago

Fantastic experience shopping the store. Bill was so kind and helpful. Very happy I went there for my purchase.

Joseph S.

13 years ago

I have to tell you that this store is amazing! The service is outstanding

Mattress Superstore - mattresses - Updated September 2026

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Price Match Furniture

3.2

(5 reviews)

I received late and damaged furniture. When I opened the dresser to the bed set the wood panels…read morewere glued on crooked, the top draw will not shut all the way and one of the knobs fell right off. When I informed them of these damages I had to bug them for a response and they finally told me that the furniture was made to be this way....it is most definitely not designed to look like this. The top draw will not even shut...it Is clearly very damaged. I am very frustrated that they will not replace the damaged furniture they delivered to me. Overall poor experience. Spent a good amount of money on cheap and damaged furniture. The pictures do not properly show damage but it is definitely there.

My fiance and I went into Price Match Furniture looking for a new mattress and bedroom set. We were…read moreable to lay on various mattress types and the owner explained the differences between each, which was extremely helpful to make our decision- the mattress is so comfortable we haven't been able to get out of bed! We also wanted a rustic look for the bedroom set and the owner helped us find exactly what we were looking for. Having the owner helping us, who was clearly knowledgeable, made a huge difference in the shopping experience. We also absolutely love how our room turned out and will be coming back to Price Match next time we need furniture.

SleePare Mattress Store Boston

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Excellent knowledge and really good guest service - pearl…read more We checked out massage chairs, and mattresses and even stayed late to help us

Sean provided incredible customer service right out of the gate--from the initial phone call to the…read morein person level of care as we entered the store. We provided background about our needs and Sean took a personal level of focus and attention that made us feel appreciated. Within an hour we purchased exactly what we needed. Cannot thank Sean enough, and we are excited for our new mattress and to try out our accessories!

Bedworks

4.2

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Cambridge Bedworks did an excellent job on creating cushions for a mid-century daybed. The couch is…read morean unusual shape and I was concerned I wouldn't find anyone to do the work. I highly recommend Bedworks for their excellent craftsmanship! In addition, they have great customer service: thank you Khat! :)

Great customer service. Khat is very personable and professional. He has been quite helpful in my…read moredecision making. I have purchased from Bedworks several times in the past and the styles never gets old. The quality and service never changes, always 5 star products.

Design Furniture

3.0

(2 reviews)

I walked into this place with my family and Victor the owner greeted us with A great smile and…read morewillingness to help us we went through many catalogs and we decided to purchase from him we bought our bedroom set our living room and kitchen sets. The prices were great and we would not go anywhere else!! The place was very clean and well displayed!!

DO NOT buy your furniture here. They sold a pair of bonded leather sofas to my unsuspecting parents…read morebut marketed them as complete leather sofas. I did some research and found out that bonded leather is basically leather scraps and fibers glued together with chemicals. Its basically vinyl. This business is UNETHICAL and when confronted at a later point lied blatantly to our face and refused to give a full refund. They took advantage of my unsuspecting parents who thought they got a good deal for leather sofas but in reality bought vinyl sofas. Please do not let this happen to you.

Jerusalem Discount Furniture

4.7

(7 reviews)

Highly satisfied, my husband and I purchased a bedroom set. I couldn't be any more joyful.read more

2nd time going there for gifts! Owner actually remembered me and got my order in before Christmas!…read moreHe'll always give you deals and tons of stuff! Took him 3 days to get my item in!

Mario's Furniture

4.6

(20 reviews)

•$$

My brother always raves about Mario's. He has beautiful…read morefurnishings. Great prices gif Mattresses; he just bought one.

Sick of buying over priced furniture at the big box stores ? Go to Marios, we purchased a name…read morebrand sofa at a considerable discount over the other stores that charge for the extended warranties, etc. that make the final price much more than the item you purchased. I found a pricing discrepancy with the sofa we purchased and Marios promptly paid us the difference, Try that with Jordans or B&Ps..Delivery was excellent, very courteous. Go to Marios, you wont believe the amount of furniture they have inside, it's not a beautiful showroom that you the customer really are paying the overhead, just quality name brand furniture. We're so glad we went there vs heading to Nashua!!

Circle Furniture

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We purchased what we thought was our dream rocker recliner. A Stressless Max Moon Lg. Unfortunately…read more after two chairs that were both defective, we asked for a refund. They did give us a refund minus the two hundred dollar delivery fee which they insisted on keeping. I guess Circle Furniture needs our hard earned two hundred dollars. Wow. We will not be using them again. Nor will will be recommending them to anyone.

Was greeted shortly after arrival. Salesperson showed me around for what I was looking for…read more Unfortunately not very knowledgeable about a furniture line and didn't know the origin etc After I asked several questions, after all my total purchase would have been right around $5k, the attention became less. When one major concern on the piece shown was asked they went to ask I'm guessing thier manager who showed very little concern in offering a solid answer and even coming over to see what I was questioning. Chose to take my business else where.

Lifestyles Furniture

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I love this store, I bought my bed 10years ago and I still have it. All my furniture are from…read moreLifestyle. The service is the best in town, David is always going the extra mile to help me.

They were so nice when it came to sales...But quality of thier furniture way bad...My bed frame…read morebroke in 4months!!! Would not recommend!!

Mikes Furniture

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Awesome prices on Ashley furniture mike is so helpful. Great choices and Highly recommend him…read more Honest and trustworthy.

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