1. Mattress Superstore

    1. Mattress Superstore

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    Revere, MA

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    Mattress Superstore

    4.6 (32 reviews)
    ModerateMattresses
    Open 10:00 am - 8:00 pm

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    The best store the best prices will not shop any where else but here love the service delivery and set up thank you

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    Review Highlights - Mattress Superstore

    Went into this store with my mother to buy a mattress set for our guestroom and was pleased.

    Mentioned in 4 reviews

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    Mattress Firm Revere

    Mattress Firm Revere

    3.4
    (15 reviews)
    1.5 mi
    $$$

    I took my 90-year-old aunt to buy a new mattress. The Mattress Firm was close and I had purchased…read morefrom this chain a couple of years ago and found the service to be good. I dropped my aunt at the front door and parked the car a good distance away in a large busy parking lot. When I joined her in the store, I found her looking at an expensive mattress outside her budget. The salesperson was very nice, but hadn't discussed her price range. He was discussing the virtues of the mattress, including high quality stitching, comfort and the very long life expectancy of the mattress. In short, he was wasting time, because that $2,000+ mattress was twice the target price. So I interrupted, mentioned the budget, and after a couple of minutes we moved to a mattress that was close to her budget. After some back and forth with the salesperson, he agreed to provide the mattress, a power mattress base, and delivery and removal of the old mattress within her budget. The Mattress Firm provides a four month guarantee, you can swap out your mattress for a different one, during that trial period. The sales rep was polite, attentive and processed the order very quickly. Mattress purchases are somewhat like car purchases, in that everything is negotiable. So due diligence is recommended, and you should look for coupons, and try to negotiate the best price.

    Got the best bed ever!!! Thanks to the sleep experts Scott…read moreRand and Mike Mullaney in the revere location if you are looking for any help with anything mattress they got you with the best prices and best customer service. thank you guys for your amazing help

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    Mattress Firm Revere
    Salem price
    Salem price
    Lots to choose from...

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    1.6
    (580 reviews)
    4.9 mi
    $$
    Offers payment plans
    Established in 1991

    I am surprised that I never reviewed Bob's. I've actually been purchasing furniture here for the…read morelast two decades. I have to say that they have an excellent selection and they stand by their products. In the past, I have purchased living room sets, dining room sets, and miscellaneous items from the store. All the times that I have entered this location. All the staff seems to be very helpful and polite, not pushy. don't let you roam around. Sit on everything lay down on the couch, etc. and enjoy your visit. They also provide snacks down in the back. There's ice cream and candy does come in handy if not alone. I would like to state one story about their warrantees, which I highly suggest you purchase. One of my purchases was a white leather living room set.. It was a rather large expensive set. it included a large sectional and I added to living room cheers and three Ottomans as I had a huge living room. I had this furniture for approximately four years and to my surprise the sectional on the backside started to peel. I was very surprised about this and I contacted them about replacement as I did purchase the warranty. I spent almost $400 on the warranty which most of my friends thought I was crazy. I'm a big fan of extended plans. Anyway, while I was speaking to Bob's customer service on the phone and requesting someone coming and take a look at my furniture as I wanted to put in a warranty claim to either repair it or replace it. I was informed that they no longer had this leather living room available and that they were not doing repairs on that model any longer. I found myself in a funny position when I asked what can you do for me? They said we can give you a refund so I readily agreed. When my refund came in the mail now mind you I still had all the furniture they didn't want to come get it. They didn't even come in inspect it which I couldn't believe. I thought they were gonna be sending me a partial refund of some sort however they sent me a refund in the form of store credit for over $4000.. yes they refunded me for my entire purchase the cheers the Ottomans and the warranty. Unless I fall in love with a piece of furniture somewhere else, I will always drop at Bob's. Now back to the basic review they have a very very large parking area so you will always get a spot. It's directly on route one so it's. And they have a great selection of furniture for any room or decor. Now when you go in if you like a couch or chair, they actually have different colors. You can order them in even though you don't see it displayed so make sure you speak to the sales person. They have a finance program positive, but I see it advertised when I walk around. Definitely consider Furniture.

    I purchased some leather chairs that fell apart from Bob's. I bought the goof constitutional…read morespeaking warranty which they did not honor, enclosed as a picture of the bedroom dresser I bought, and what the material they used to make itsfrom it basically cardboard

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    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store

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    Big Lots

    Big Lots

    2.9
    (15 reviews)
    1.0 mi
    $$

    Quite well organized for a Big Lots, the shelves were stocked properly and the aisles were clear…read more It was easy enough to make my way around the store and look for a few things that I had on my little shopping list. Prices are well marked and the displays are good. I got a few things for my apartment including a shower curtain and a bath mat, plus some greeting cards for a pretty good price. Big Lots probably falls between a Dollar General and Walmart for prices. It's good, but you can possibly do better if you're willing to make effort. But for me, this was easy and convenient and A-OK.

    Tisk Tisk Tisk, just as you think Big Lots might be getting their act together..... Ahhh NOPE! So…read moreafter the last review I left Big Lots started looking a little better and tidier. Not quite there but was definitely heading in the right direction. Then today just about an hour ago I was standing in line ready to cash out. Now when I say line you probably think 4 maybe 5 people tops, right??? WRONG AGAIN! There was about 9 or 10 of us waiting in line, which is completely crazy because if I counted right there are 6 registers none of which had signs saying broken! So there's an older woman whose working the register and she doing her best to go with the flow. People started getting fidgety and this guy says loudly "somebody should help the lady behind the counter, cause you're all just sitting there and starring at her do all the work? So then I'm sure you all know the fe Fi fo fum giant jerk who thinks he's like an amazing manager or something but he's completely useless, he in his most professional voice possible yells to the customer "shut up scumb bag" the man then proceeded to tell him to step outside and see who the scumb bag is. This wasn't the first time I've seen him treat homeless customers this way. He's always passing judgement or picking fights with the homeless people around here. They don't bother anyone, honestly I think it makes him feel better to pick on those who have it harder than he does. He's definitely not the type of person I would want to be running any store I owned. It just makes Big Lots look bad and look like they approve of how judgemental he is and how poorly he treats certain customers. This specific homeless man is always in the store and I always see him paying for his merchandise and being so polite to everyone. Of course the giant useless jerk didn't go outside an no one proceeded to help the poor lady! I swear everytime I come to this location things get worse and worse. It should be called "Big Lots Circus."

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    Big Lots
    Big Lots
    Storefront

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    Storefront
    Mr Liquidator

    Mr Liquidator

    1.8
    (12 reviews)
    1.7 mi
    $

    The service was great, the couch I picked out is awesome, I love it. And I saved $400 bucks on top…read moreof it. Rich took care of everything I needed, really nice guy. Teddy

    This review will be 3 different times in one…read more 3/5 Finally stopped in MLs mostly to browse. Turned out they had a lot of nice inexpensive furniture. I bought a media table for my TV, couch with built in chaise, coffee table end table set and a dinette set with 2 red chairs and 2 grey chairs that I think will look fantastic in my condo. 3/19 Received a call from MLs saying they can't do the red and grey chairs. Either 1 of each color or all brown. I asked to speak to the manager. Mike gave me the song and dance about trying to get what I ordered. Unbeknownst to me. I asked if I choose different colors then what I wanted can I get a discount? He repeatedly said all brown or 1 of each color. I asked why he waited until the day before my delivery to tell me I can't have what I ordered and that I'd be willing to change it if he offered me a discount. He begrudgingly gave me a whopping $10 off the $249 dinette set. Now you have to realize that when I was in the store he told me about all the real estate he owns and that his kids go to private school. I did not read any previous reviews of this store until today but I'll leave that up to you. I'm just aggravated that they waited until now to tell me. I chose those colors for a reason. Delivery tomorrow. Review to follow...

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    Mr Liquidator
    Mr Liquidator
    Mr Liquidator

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    Bernie & Phyl's Furniture

    Bernie & Phyl's Furniture

    1.9
    (262 reviews)
    3.7 mi
    $$

    I had a great experience a couple of years ago when purchasing a dining room table that I have been…read morepleased with, so I returned to purchase a couch after buying my first house in August 2020. I bought a sectional on September 7, 2020 to be delivered in 8-10 weeks. It was delayed from a November delivery to January 2021, and now again to March 2021. That will be 7 months. And I would not be surprised if it was delayed again. The COVID manufacturing delays are killing me so much that I ended up just buying a cheap couch from Wayfair because I was tired of having nothing to sit on in my living room. It arrived in literally 3 business days. It is taking everything in my willpower to not cancel the couch delivery altogether. I wish there was more they could do. I would recommend that anyone who wants major furniture pieces right away to not plan on B&P delivering quickly.

    If I could give zero stars, I would. Our sectional (for which we purchased the protection plan)…read morefailed. That is, the center section's wood frame snapped and broke. Since we had purchased the protection plan ($265), we reached out to Bernie & Phyl's, who was able to send someone by about a week later. The service tech came out, took photos and pointed out a giant knot in the wood where it broke. He also pointed out that the electric recliner for another section was open about 3/4" (not closing flat), and that springs on the third section (chaise lounge) appeared to be raised. I told him those were not real issues, we were concerned with the collapsed, unsafe section where someone could have been hurt. He let me know we would hear from the service department "within 3-5 days." Given we were on the verge of a holiday weekend, I gave it a few extra days, and then called them. The response I got was, "Oh, yeah, well, you have multiple issues going on with the furniture, so nothing is covered." I said that is unacceptable, this is a serious flaw as pointed out by your service technician. She said, "well you never called about the other 'issues' so that voids your warranty." In our view, those were not issues at all. However, a snapped frame that could have seriously hurt someone is. I asked for a supervisor and was told to talk to Shelly. Long story short, Shelly offered, then un-offered to refund the warranty cost, stating, "well I was trying to be nice but I don't have to be! I'm done!" and hung up the phone in my face. This was after I asked her for her supervisor's name, to which she replied "Kevin {and his last name which I don't want to post here}." I got in touch with Kevin. In fact, he called me back, stating that he was confused as to why Shelly would have given me his name, as he deals with sales. However, he stated that he would get my information over to Sonia, the customer service manager, who would call me. I waited several days and did not receive a call. I filled out the online contact form, explaining the situation, and asking for Sonia to please give me a call to discuss a solution to the sofa issue, and to discuss Shelly's treatement of me. I got a form response electronically signed by Sonia that sounds very much like others' experience here. Here's her response: Hi Heather, Thank you for your email, and I am sorry for the frustration and inconvenience this situation has caused. I certainly understand how difficult it is to be without comfortable seating in your living room, and I appreciate your patience while we reviewed your concerns. I have reviewed the service findings and warranty determination. While I understand this is not the outcome you were hoping for, the damage noted on the inspection was determined to be the result of accumulated wear and damage over time. Unfortunately, conditions resulting from accumulated damage are not covered under either the manufacturer's warranty or the protection plan. I know this is disappointing, particularly given your loyalty as a customer and the investment you made in your furniture. Please know that we carefully reviewed the information available before reaching this decision, and based on the findings, we are unable to approve warranty coverage for the reported concerns. If you would like to discuss the service findings in greater detail, I would be happy to speak with you directly. Sincerely, Sonia [****] Customer Care Department Bernie & Phyl's Furniture I responded saying that yes, I would greatly appreciate a call back. That was on July 8th. Yesterday, I called the corporate office and was transferred to someone named Hannah. She listened to the whole story, said she would run it by her boss and call me back. She didn't. Today, I called the corporate office again, and spoke to someone who did/would not identify themselves by name. After 18 minutes, she said she would "see if Sonia is available to talk to you." I sat on hold a bit more, was transferred and hung up on. Assuming positive intent, I called back. Four times. Each time, I was hung up on upon pressing 3 to speak to the operator. I have spent thousands of dollars in this store. The sales team in Saugus, MA, is actually really kind and easy to work with. It is a shame that the customer service department is not willing to help customers or to treat others with dignity, as we would have been more than happy and willing to continue shopping there as we did when we purchased an entire bedroom set as well. All this to say, not only is the "warranty" misleading and full of weird loopholes, the customer service department is not a group of people looking to help others. They are straight up unkind and start the conversation with a negative attitude. Kevin (sales manager) was kind and actually said to me, "this is unfortunate. I actually side with you based on what you told me happened," but he has also disappeared from the situation. Shop in another furniture store!

    Photos
    Stain
    Stain
    Delivered with one cushion covered in the wrong custom fabric
    Delivered with one cushion covered in the wrong custom fabric
    Bernie & Phyl's Furniture

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    Mattress Superstore - mattresses - Updated July 2026

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