Botros Sherif MD

2.0 (1 review)

Ear Nose & Throat

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Jean M.

7 years ago

So frustrating to have the earliest appointment and get to the office first just to sit sit sit and wait. Missing other obligations. Front desk was rude and showed no remorse. Can doctors quit over booking and show more courtesy to our time? Our lives are also important read more

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More info about Botros Sherif MD

1625 Doctors Cir
Wilmington, NC 28401
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(910) 762-0234
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Wilmington Ear Nose & Throat Associates

During 2020 I experienced hearing loss after a cold. Referred here by my PCP and had an audiology…read moreexam. The Dr was unable to interpret my results and left the room puzzled several times before returning, and telling me I had Otosclerosis. Dr said only one Dr on staff can treat patients with this and referred me to them for followup. On my way out the receptionist asked when I was expecting. I was not pregnant, already had children. 5 years later I have never pursued followup care for my permanent, degenerative hearing loss and autoimmune disease diagnosis they gave due to trauma from this experience.

I was scheduled for an EGD the next day so I called the office to find out if I needed to fast or…read moreany prep. The person who answered the phone told me I was scheduled to talk to the doctor as a new patient. I explained it was referal for preop testing. She said "they did not know what the doctor was going to do" and it was probably for consultation but she did not know. I was trying to find out my prep if I were to have a EGD so I asked to talk to a nurse. The receptionist refused and insisted I was only talking to the doctor. when I tried to explain I was called to book the actual EGD, she hung up on me! wow! I called back and canceled my apt. The same woman answered and was so snotty she didn't even ask my name and was enthusiastic to cancel my apt! will not be Going there. Good thing I called ahead

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Botros & Pollock

1.0

(2 reviews)

0.0 mi

I was referred here by my primary care. The doctor at Botros & Pollock provided no insight other…read morethan to say he would refer me for a sleep study and "take care of it for me" (meaning setting up the referral for a sleep study). I got a call four days later from a nurse at Botros & Pollock, who said they were no longer allowed to refer patients for sleep studies and that I'd need to go through the whole process again with a different pulmonologist or ENT. So basically my whole appointment was predicated on a lie. And they chose to not tell me this until after I'd spent $116 after insurance for this appointment that did not solve anything. If you're ever referred here, ask your doctor for another suggestion.

Arrived for a 9:30am appointment and at 10:30 still sitting here waiting to be seen. Completely…read moreunprofessional. If you can't handle your schedule maybe you need to book your appointments further apart. At least tell your patients when they come in that there will be a longer than usual wait. Additionally, they might consider some renovations. The waiting room, exam room, and equipment look to be from the 70's. I will not be back.

New Hanover Medical Group

4.4

(7 reviews)

0.2 mi

I moved a couple of years ago and had the worst experiences ever finding a decent Primary Dr. until…read moreI found Dr. Parrot and all her staff at New Hanover Medical Group ! From the moment you check in to the moment you leave you're treated with respect, much compassion and kindness.

I'm relatively new to the area, and as an older citizen with underlying medical issues, it was…read moreimportant for me to find a quality medical team which can address multiple issues in a timely manner. Well surprise, surprise! I found just that in New Hanover. And just so you know, they have multiple locations so you can choose a team near you. It's easy to get an appointment and check results on My Chart. Yep, found my team!

Masonboro Urgent Care

3.9

(44 reviews)

6.4 mi

They seem nice enough but the "appointment" system is worthless. if you make an appointment for…read more10am, and 20 walk-ins arrive between 9 and 10, you go behind the walk-ins. So I'm not sure why they even take appointments. 2 examples: once, we had a 9:15 appointment and weren't called in until 11:11. A second time We had a 10:15 appt and got in at 12:30. Started going to Port City and they are great!

Horrible not one but two experiences. Went in for an ear ache, they dug around in my ear causing…read moremore irritation. They tried multiple times to prescribe medication that I told them multiple times I was allergic to. The next day after I went for my second visit I ended up in the Emergency Department with my ear canal completely swollen shut and in severe pain. It took 2 weeks for it to go away. The ED doctor stated that the cause was a direct effect of what was done at this urgent care!

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Port City Urgent Care and Family Practice

3.8

(21 reviews)

2.7 mi

Always the best and most compassionate care! Justin is great! Not as good an experience with Gary,…read morebut still my favorite office!

I have now been going to see Dr. Gary Oche for a year. And MUST stress how absolutely happy Iam…read morewith my care, treatment and over all vibes I receive from Dr. Gary and his staff. His bed side manner is awesome. The staff always have a smile on their faces and treat me with the utmost respect. I never thought I would say, I enjoy going to see my Dr. Thank you Port City Care and Family Practice. Jennifer Walter

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Medac Urgent Care - Monkey Junction

3.0

(24 reviews)

4.8 mi

Was sent to do a random drug test here got there about 8:20. Was greeted by a very nice Brogan…read moreTurner at the front desk. Waited about 25 minutes and the collector Barrett Stevens called me in somehow there was some screw up with the paperwork from my company's side. I was on the phone forever trying to get it fixed and finally Barrett called his corporate and got it handled for me. Took me an hour in traffic to get there and I was there for over an hour but he kept me laughing and put me in a better mood. The place is clean and the employees are friendly. I would definitely come here again if needed. I reccomend them.

Very great service, Fast for my prescription and great plan for what we needed. Excellentread more

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Coastal Family Practice

5.0

(3 reviews)

0.4 mi

Coastal Carolina Care is conveniently located at 15441 US…read moreHwy 17 Ste 501 Hampstead, NC 28443 Phone: (910) 685-7307 Fax: (910) 685-7284 First off from the moment you enter you will have the pleasure to meet the incredible Robbie and Amber who keep the front desk running smoothly ... I am not sure what all of their duties entail but I can say that they are always incredibly busy, with outstanding customer service at all times. I had a hard time typing the words "Customer Service" because they make me feel like family. Also... check in is a breath of fresh air compared to most other clinics. Amber and Robbie embrace you and get ya signed in and warmly seated with a sweet smile. There is never a wait so very shortly you get called back weighed, vitals taken , etc, all done quickly and with utmost respect. Again NO WAIT....then,IN A FLASH There is a knock at the door and in walks your provider!!!! Every Single Time!!! Bonus is that urgent care is right there, they have their own lab too!!! They take most insurances including Medicare and Medicaid. I cannot emphasize enough how great the front desk staff is. Also no one gets referrals done as fast as these guys do. They're fast professional and on the ball. They make you feel like they understand. I have been there in extreme pain and simply their eye contact and tone of voice has calmed me down. I am so grateful they are here. Again there is never a wait... Please acknowledge Robbie and Amber of the front desk with a HUGE RAISE and a PROMOTION along with that please give them an all expense paid vacation with their families to the destination of their choice. Heaven knows they deserve as they keep that place running superbly.

Dr. Bibb is very thorough, and is so knowledgeable. He also knows how to keep the patients calm,…read morehas a good personality. The nice lady at the desk is very knowledgeable and always pleasant and has a smile on her face. I really like this office. They make you feel at home. If you're not feeling good and you feel you need a change of doctors, this is the right place.

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Coastal Carolina Care Urgent Care

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Medac Urgent Care - Porter's Neck

3.5

(17 reviews)

9.7 mi

I've been here 3 times in the last couple of months for different reasons. The first time I…read morereceived exceptional care. The second time I was prescribed medication listed as a known allergy. I had to call to get a new medication. I was told I had a virus even though my symptoms were those of a sinus infection, which I have a history of. I went back a week later and told the same thing. I'm still sick, terrible sinus pain. So I went to another provider and was diagnosed with a sinus infection and finally given the medication I need to get better. I could have been getting better instead of missing time at work and feeling miserable. I won't be back.

My family and I have used this facility for quite a few years and I've been either very happy or…read morevery unsatisfied. It really just depends on the day. I guess I went in at 11 o'clock with an online appointment for wheezing and unproductive cough. There was nobody in the building as far as patients waiting the young man that reception who checked me in was very professional and very kind and very efficient. It kind of went downhill after that the nurse who called me back, I believe her name is Kristen was probably the most abrupt and compassionate medical person. I've come across in quite a while. She took my blood pressure and asked does your blood pressure tend to run high, not telling me that it was very high until I asked, she swooped out and the doctor came in. She spent two3 seconds touching me, listening with her stethoscope to my back didn't look down my throat didn't look up. My nose didn't palpate my chest. That was it gave me a prescription for an inhaler and an anabiotic. She did not poach me on how to use the inhaler. I am 80 years old and I've never used an inhaler so that might've been helpful as I say I think it is the day and the doctor. I would totally have given them grace if they had been very busy and were a little shortstaffed this is not the case on this day as I was the only patient. But thank you to the very nice young man at reception.

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