I was hunting for the Large Watch Belt in the color Amber, to match my bag... this new color is very hard to find in any store. I called the Bay Area stores and this location at Valley Fair Mall. Jordan, the manager, anwered. He said he could order it for me and it would arrive in a couple of days and handle any returns for me if it wasn't the correct fit. Long story short, I ended up exchanging it a couple of times beause the sizing was slightly off... went back and forth. Jordan assisted me patiently and even had the belts couriered to me so we had a better time of receipt at my home across the bay. I ended up getting the belt I wanted all with the help of Jordan. Super service!! Will definatey shop with Jordan at this location again! read more

Ambience (5/5) This review is a little late. We were lucky enough to visit when the store was recently renovated. Our awesome SA Marco showed us the new areas/photo op spots (lol) and we had fun looking around. There's a lower and upper level. The lower level is primarily where their more popular merchandise is situated (bags, jewelry) whereas the upper level is comprised of clothing and shoes. The green dressing rooms are on the upper level. Service (5/5) I had a great experience with Marco. He was very professional and hospitable, and as mentioned above, encouraged us to tour the newly renovated store with the bag I was interested in (Cassette in Thunder) to try it out. He pulled out just about every color of the rainbow so that I could try on and gave helpful feedback. Overall, I would revisit this store. It was comfortable to visit (for a luxury store!), and I love how the new interior more accurately reflects the "new" Bottega Veneta in recent years. read more

Bottega Veneta - Dressing Room 1 - Fluffy Green Interior - Leather Goods Near Me - San Francisco, California

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This review is solely for Whitney!! Came in unsure about whether to purchase because they didn't have the color I initially wanted but Whitney was sooo patient as I took my time deciding and was the perfect balance of being helpful and giving me the little push I needed without being overbearing. Felt like I was talking to a friend! Highly recommend asking for her if you come in. read more

Be careful when you make a return at the store. When we returned a gift in 2021, the store issued store credit in the form of a gift card. It was fine until we wanted to use the gift card two years later. It turned out the store issued the gift card in the name of the original purchaser (in our case, the person who gifted us the item) even though we had held the physical gift card, thinking that we could use it whenever we wanted. When we went to use the store credit in 2023, the card was declined. After some research, the store told me that the card was used by the original purchaser. The store could not do anything and refused to honor the credit. They essentially "stole" the credit from us. They should not have issued the store credit in the name of original purchaser whose intention was to give the gift away. Really bad experience. read more

The sales associate who assist me when browsing their bags today was super nice and friendly. However, I learned that Bottega doesn't have life time warranty for their cassette bags, which is quite ridiculous. Why have this option for some bags but not all? read more

Listen, ask for Paul and be prepared to have the best service you've ever had with a luxury boutique. My wife and I entered the boutique on a Sunday afternoon (10/2) and was greeted with a friendly smile and welcoming demeanor. My wife was looking for a "bum bag" style and Paul went above and beyond and showed us everything they had in their inventory to accommodate my wife's request. Not only every type of style but every color! The patience Paul exuded while we made our decision was beyond our expectations. We ultimately walked away with a Cassette Belt Bag and my wife couldn't be happier. If you shop at Bottega you know you're getting high quality leather and not that cheap canvas "leather"at other boutiques (cough...LV). Step away from the norm and indulge in quality material and shop at Bottega and have Paul show you the shopping experience you deserve while spending your hard earned money - thanks, Paul! Love! read more

Really great customer experience when I check out the bottega boutique a few weeks ago. The sales assistant was friendly and knowledgeable about the house and products. I got to try on a lot of the pieces and get a feel for how they wore. One of the best things about Bottega is that you can take in your Bottega bag to get serviced like if it needs a cleaning or the hardware needs a touching up, it's an extra cost but that's always good to know in case something happens. Those are the kind of things that make me appreciate their luxury products. read more

LUX PIT STOP ~~~~~~~~~~~~ SF Oct. 13 LUX Adventure Post- Lang's Jewelry LUX Star Sapphire Splurge! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ What SF LUX Adventure would be complete without a manic window/ &/or buying excursion....especially to stores that you may have missed before. I was in such a manic rush, going from store to store, that Yelp check-ins were not keeping up with me. I obviously can quickly scan, shop, & maybe buy, way quicker than the standard Yelp settings. I am sure that they have a longer delay to discourage rampant check-ins, but hey, I do actually shop that way, when I am in a rush to cover as many stores as possible. If they do not have what I want (like a masculine shopping Tote), I take a quick look at their offerings & rapidly move on. I have visited two of BV's sisters stores a few times before (South Coast Plaza & in Carmel-By-The-Sea) and was alway impressed by both their friendly service & the handsome woven leather bags & things. Even though I have been a relative sucker for some overpriced Lux bags (& purchased such various sized items from Bailey, Tumi, LV, Gucci, Coach, Fossil, Ferragamo, etc...over the years), somehow mens' BV bags & wears, seem to be kind of a one dimensional one-trick pricey pony. The woven leather does look handsome in the store, but based on my woven leather belts, such a process does not wear well. In fact, I use black & brown magic markers on my belts to prolong their life. Can I compare a $20-50 woven leather belt with BV stuff? Sure I can, I am a Yelper :) They did show me a fairly handsome masculine bag that was a little over $1,000, but it did not have a zipper, nor were the handles long enough to place on your shoulder for shopping. I had a couple of folding Tumi nylon bags that really worked well, but who knew where my wife put them? In this episode of my manic rush on this trip from Lux store to Lux store (Goyard, Ferragamo, LV, Longchamp, Hermes, etc..) I kind of ran out of time and forgot to go to the Tumi store. I had to get back to Langs to pick-up my now polished Heirloom Star Sapphire ring & take a quick cab ride back to the Hyatt Fisherman's Wharf to rescue my wife complete check out, and "rocket" away in my Hybrid to make a few more pit-stops on the long road back home (in the SLO area). Those included the marvelous K & L Wine store on 4th, that carried an amazing rare Champagne (Laurent-Perrier Grand Siecle) that I tried in Gary Dankos two night before, buying almost 100 cans/bottles of great gourmet tuna & salmon wholesale at the Cupertino Whole Foods Market, and last, but not least, stopping briefly to visit my little niece & nephew. To see how they liked the new deluxe Costco backyard playground that I ordered. They loved the Playground, wife loved her new Swarovski Jewelry box, & I loved both my Lux ring, while I munched on Ventresca Tuna, straight from the Olive Oil Bottle... Maybe one of these days, I will spring for a BV item, but not on this manic trip. I did find BV's service to be friendly and helpful, and not snobby like that of Hermes around the corner, where the security guy followed me around & not a sales person. I found that the service ranged from best in the following order: Lang's, Longchamp, Swarovski, BV, LV, Goyard, to a distant worst, Hermes (dead last). In the LUX Zone, the most reasonably priced luggage can be found at either Tumi or Longchamp. But, if your are going for the Lux $1k and up baggage, BV is a solid & classy choice & way cheaper than crappy Hermes, or the crappy canvas based products at LV, Goyard, and others. I still have & use, my decade old Napa full leather extensive Tumi set that was discontinued long ago....as well as, my "bullet-proof" Zero Halliburton /Rimowa cases that protect my laptop & stuff. BV's also appears to have a great repair record for most....but I wonder about durability since I have never had any of my other bags needing "service", nor repairs. Oh, please excuse my racing shopping & pressured writing.... Yours truly, The Manic Shopper! read more

Bottega Veneta - Leather Goods Near Me - San Francisco, California

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friendly staff, beautiful store, and some of the best luxury pieces i've ever seen. highly recommend. nadia was a big help and showed me many of the items in store read more

Bottega Veneta - Leather Goods Near Me - San Francisco, California

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If you need to get your luxury on but without logos plastered on everything then this is the place to shop. Victoria was very sweet and attentive. The staff are pleasant as well. I did not feel intimidated even though it was my first visit. I felt very welcome here and it was fun. Highly recommend and will be back. read more

Stay away from them, stay away from their Padded low sandals model ref. 609105VBRR09122. WORST customer service EVER, the shoes broke after only five days of use, shown to them, Retail price € 550 They replied to us without even apologizing for the inconvenience saying that it was due to the use?!? After only 5 days and used just for go out fo dinner?! Disappointed by the very low quality and even worse by their customer service, I own Zara sandals better than these. Badly spent money, never again Bottega Veneta. read more

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Hands down BEST customer service I've ever received. Emma responded very quickly to my inquiry and got me set up with her manager Michael since she wasn't working the day I was coming in. She responded so quickly to my questions and made sure I knew who to ask for. Michael is such a gem he was super patient and showed me the bags I was inquiring about. I purchased the black turn bag but decided the next day I actually liked green better. I was willing to make the hour drive back to SF, but Michael said he could send me a shipping label to do the exchange if that was easier. Michael is so accommodating and understanding when it came to me being indecisive. I highly recommend anyone shopping here to look for Michael and Emma! Michael also left a great impression to my parents who were both with me as well! We would definitely make the hour drive and purchase from them again the next time around. read more

Have a wonderful experience here. I purchased 4000 dollars for their "50th Anniversary limited edition' but I found this collection been wholesale after 6 months with sold for 1966, more color, more number, more perfect. I ask for customer service tried to solve it in some ways but most of the times they suggest me to contact the store I purchased. Then I came back to the San Francisco store with my new bag this Thursday tried to talk to the manager. The manager was so rude, never seen such a person like her. She let me leave the contact said I can wait, I was asked if she could give me an approximate date. She said： "I don't have definable time" with a hideous glare," I know you are telling the truth but there is nothing I can do for you. Now I ask you to leave." And she has walked away meantime. I was shocked completely!!! I said I must let more customer know it！ Guesses how awesome she did then? She calls the security come to me and threaten me. No wonder they still need so many security here even they always slow. Because of this manager here need them to bite for her. I have had the hardest time in my lifetime. It's really confused why I paid for the bite, I have to admit I'm too simple, cannot believe I trust them. It's a truth appeared why Bottega Veneta go low-down so fast. Their store sometimes sold the old model for you and told you it's rare. BUT!!!!!! Only known by themselves it will be abandoned. Whoseever be their top, for this store or brand cannot be saved. Shame on someone, shame on Bottega Veneta's HR, shame on Kering. read more

The magnet on this purse is broken. I just spoke with customer service to explain to me that I will need to pay for this restoration because the purse is more than 90 days old. I'm surprised since this is an expensive purse. read more

Bottega Veneta - My Bottega Veneta Purse doesn't stay closed - Leather Goods Near Me - San Francisco, California

Worst customer service, they don't accept returns on faulty items, even after having the bag for 5 days! I recently purchased a bag from bottega veneta and I wore the bag out twice and I noticed the color was wearing off the leather so I went back to the store to return it after 5 days of having it and they said they cannot give me a refund or exchange, they have to send the bag to Hong Kong to be assessed by their team and will let me know the outcome. And so I waited a month for the whole process, I checked in a few times to see if they heard anything, the manager did not want to talk to me, the sales associate that sold me the bag was the person who dealt with the entire refund which I found odd, and after asking if they heard anything, he told me that the bag was sent to Italy for "further assessment" Then they got back to me a week later saying it was not a quality issue, therefore they can only give me store credit. Then I went into the store to see if I wanted to exchange for anything, and this gold pouch I was interested was also damaged underneath- The gold foil was coming off and you could see the beige leather underneath! I asked why that was happening on a brand new item and he said it's because it's old and sent from another store I sussed out my options and decided I really wanted a refund. They refuse to give me a refund so I called the customer care on the bottega website and I told them the story, and their responses was also "I'm sorry for this experience but we cannot refund you, only store credit" Is this normal for luxury stores to do this to their customers? The month previously I spent $12,000 on 2 bags. Which the bags are starting to wear off even having them for 3 months. I don't understand why they are making it so difficult to get a refund? They are SO stingy! I'm SO disappointed and upset. I've had amazing experiences with Louis Vuitton. WAY more professional and they actually service their customers. They keep repeating to me all they care about is what's best for the client, but they refuse to give me a refund on an item I had for only 5 days?! When their policy is 14 days! Never shopping here again. The entire experience is a waste of time and complete joke! read more

Bottega Veneta - Leather paint wearing off after using it twice - Leather Goods Near Me - San Francisco, California

Victoria, you are amazing! Thank you for your time & for teaching me so much about the brand. Your knowledge and professionalism was unmatched. The service was exceptional! read more

Tommy and Eric were very helpful. I decided to stop by the store to window shop for a new purse. Tommy was the first representative to approach me and he was friendly, helpful and knowledgable. He had to help another client and that's when Eric came to help me out to make some decisions and he was very helpful as well. I did not make a purchase but will definitely come look for Tommy or Eric when I make my purchase. Outstanding service with a pleasant vibe, look for Tommy or Eric, they will take care of you very well. read more

First time shopping at SF Bottega, I am amazed at the service I get at this store. Tommy is amazing he provided very good product knowledge which helped me with my purchase. Tommy ensures his clients are well taken care of. read more

This location is beautifully maintained and features quite a bit of merchandise. I came in to inquire about a bracelet and the sales associate I spoke to was very helpful and courteous. Bottega Veneta also makes gorgeous handbags of good quality. read more

One of the best shopping experiences we had, with excellent customer services, we were able to buy shoes and bags. Thank you to the sales associates, it was fun. read more

If I had an endless amount of money... My world would be Bottega Veneta, and nothing else on my body... well... that a little exageratted, but I would have a lot more than just a pair of boots, and a scarf. Michael was my first sales person. Now it's Ernesto. They both know what I like, even if I can't afford them all the time. I have purchased custom sized boots, and I love them so much! Yes, Stephy makes good points. I too heart to find the random designer duds at vintage shops, but if it weren't for that one percent buying the clothes in the first place, there wouldn't be anything thing in the shops worth buying... FYI: Harputs Market on Fillmore has awesome vintage sunglasses, but not at thrift store prices. read more

Bottega Veneta - i like these - Leather Goods Near Me - San Francisco, California

Ohhhhhhhhhhhhhhhhhhhhhhhhh, so this is how the other 1% lives? My God, talk about over-priced. Stylish, yes. Hip, of course. Trendy, you know it. My kinda place, absolutely NOT! Here's the thing I've realized in my lifetime. If I had all the money in the world, I would still shop at thrift stores for vintage steals. If I had millions upon millions, I still wouldn't spend $1200 on a sweater or $400 on a belt. If I had more money than our national debt, I wouldn't shop here, mostly cuz even with that much money, you'd still be broke after shopping here and honestly, is the stuff really all that much better than the stuff you can find with a keen eye and a good sense of style at H&M? My boy Russ W swears by this place and that's awesome, since he is probably one of the most fashionably dressed men I've ever met, but for the rest of us, wow, this place is just not for the other 99%. read more

Let me preface this review by saying that, up until a few weeks ago, I was a DIE-HARD Bottega fan. I love the look of their woven leather (so much that I seriously considered dropping an enormous portion of my paycheck on one of their purses - until I realized that it was more than a month's rent) and over the years have accumulated key chains, purses, shoes and wallets in various colors thanks to family and friends being well-versed in my Italian passion. I made my very first Bottega purchase (in the South Coast Mall store) this past summer following a promotion: a pair of classic black woven flats that I rationalized by telling myself I would wear them EVERY DAY. And I did. And then, a mere 3 months later, I was surprised to find that I had worn through the sole - to the leather - on each shoe. This has NEVER happened to me before - even in my cheapie $40 flats - and I dropped over five hundo on these shoes. When I walked into this BV store and told them my problem - and that I didn't think that my shoes should be worn through after a mere 3 months - they totally failed to stand by their product and casually informed me that they "do not do repairs". Although they recommended a cobbler for my shoes, the cost of repair was $90 - another pair of shoes in itself! BV taught me one of my most expensive lessons, and I'll NEVER be buying from them again - no matter how beautiful the weave. It just goes to show that a hefty price tag does not translate to high quality. Total disappointment. read more

Steve Campo is a great representative of the Bottega brand. He's a gentleman and makes sure you're pleased with your purchase. A pit pricey yes, but the brand stands by the craftsmanship of their product. I've purchased many bags at this store and Steve will take great care of you. read more

I purchased the chain cassette bag from Bottega Venetta Phipps Plaza on April 11, 2021. I elected to ship the bag to my home in NC to save on taxes. The bag arrived two days later packaged in only a dust bag. No tissue paper to protect the beautiful gold chain. Clearly, I received the store display everyone has touched and the sales associate threw on the counter during the transaction. After an email and three calls to client services, I was told the store has contacted me which is not true and it is standard practice to ship merchandise in just the dust bag. I called the store today and Carmen, the story manager, is conveniently not available. I'm so unhappy and I want a brand new bag! I will never shop with Bottega Venetta as they don't value their merchandise or customers. read more

As promised, an update on how my experience was with my damaged bag. Upon arrival at the store to take a look at the identical bag they had shipped in from another store, I immediately noticed this bag had the same damage my current bag had. They determined that it would be best to exchange the bag I currently had for the one shipped in since the damage was less extensive and could easily be repaired. I expressed concern that I would have to travel into the city 3 weekends in a row because of this debacle and he told me not to worry and that he would ship me the bag as soon as he made sure it was properly repaired. As promised, about a week later, I had my beautiful bag in hand, looking perfect. -- In addition to this, I had emailed a question to Bottega Veneta's website asking what products they use to protect and clean their handbags since I had just purchased one. They emailed me back in a day and told me they'd just send me bottles of what they used. I received two brand new regular sized bottles of cleaner and protector. Fabulous!!! I am still extremely pleased with BV and am pretty sure I'm going to be a loyal customer. :) read more

Came in to look for a wallet. For some reason, bottega is cheaper here than in Hawaii. I came here just to look, but wound up buying a wallet (oops! Heehee..). Sales people are really nice here and don't pressure you to buy things, which is nice compared to other high brand stores in Waikiki where I normally shop where the sales people are too aggressive. I'm sorry but I really dislike when people hover.. We were helped by this really pretty asian girl who was really sweet. I don't remember her name, but she sold me the wallet on Monday afternoon. I'll look for the receipt to put her name in here, she's very helpful. Thank you again Bottega San Francisco! read more

This is The Real Deal, like the slogan says " When your own initials are enough" When it comes to BV luggage it's so cool it doesn't need to have showy logos proclaiming who they are and the people who buy BV don't need them or care, Bottega Veneta JUST IS... fuck you very much. The clothing is great but it's the leather baby, luggage, handbags, wallets that are sublime. You can keep those overpriced tacky black nylon bags with those triangular metal logos. Take away the triangular metal logos and what do you have? A tacky black nylon bag from Kohl's. I feel the same about LV, Gucci and all the rest of that vulgarity BV is above all that. Of course for my budget TUMI or Samsonite is good enough for me. read more

During a binge, this BV location filled the void; selling supervisor Ivan Hardin is fantastic! Ivan does an outstanding job matching anything in the store to your desire and learns individual taste almost immediately; this made working with him such a great pleasure. Style and color selection at this location is outstanding. Service is prompt and professional. read more

Absolutely one of our favorite surges is to get something here. In San Francisco where we reside, or another Bottega Vanetta out there in the world. They offer high end signature weaved leather purses for my wife, tote bags, belts, wallets, key chains and more. Bottega is amazing Italian designer goods for sure. They also take care of you. I bought a men's wallet in Singapore and two years later the trim around its edges came up. I no longer had my receipt so I was concerned I wouldn't get any help. I went into this San Francisco Bottega and told them about the problem. Without any hesitation they gave me a brand new wallet! Now that's customer service at its best! read more

Bottega Veneta - Megalodon sharks tooth with my men's Bottega wallet. - Leather Goods Near Me - San Francisco, California

I like this place because the service is great---after all you pay them a lot for 1 little thing---and the leather's really nice. Everything is hand-made so it's more special than a lot of other designer brands. The saleswoman is really cute too---guys, pretend you have money and go there!!---, and she makes you feel comfortable by remembering your name right away and not giving you any pressure to buy something. The best part is that no matter how much you ignore the salesperson there and start babbling and having a 30-minute discussion w/ your friends in foreign language, they will still be super friendly and patient with you. ***The store is really small so imagine 3 girls talking in Chinese and can't decide what they want... and Chinese is loud too!! How rude and annoying is that!*** read more

Amaaaaaaazing leather bags and shoes that make you want to cry because you can't buy them all. I cry even harder now that they no longer go on sale twice a year. read more

If you are a fashionista I am sure you are familiar with BV. I have been to this store a couple of times and every time I go I always get exceptional service. The staff here is pretty knowledgeable of the stuff in the store. And they actually let you caress and feel the suppleness of the leather of the bags and the shoes unlike at LV. I have yet to buy something from this store. I am sure it's going to cost me an arm and a leg but I'm sure it's going to be worth it! read more

Bought my first Bottega purse here I was going to buy it at Neiman Marcus across the street but this store had more selections. Customer service oriented place. Does not have pretentious sales people. Highly recommend. read more

Pop quiz! What are Autumn K's three favorite things, kids? If you guessed boys, shoes, and crap I don't need, you get a gold star! Shoes really should be #1 on that list. They come in handy keeping those boys in order and they make me walk tall. I love everything about shoes- the leather smell, the way they hug my feet, the toe cleavage...Mmmm... My favorite place to buy shoes? Bottega Veneta. Hands down the best selection and highest quality I can afford (sometimes). They also have delicious handbags and small leather goods. Beatiful leathers, timeless designs, and exceptional craftsmanship. These are shoes that can handle the mileage I put on them, too, which is unusual to find in high-end ladies' footwear. These boots truly were made for walking. And with a spike heel like that, you'd better hope it's not all over you. Top-notch service and helpful, knowledgeable staff soothe the sting of dropping this kind of money on leather goods. *I have had two pairs of their boots for several years and they are still in beautiful condition. I also have a pair of sandals and a pair of pumps that should be worn to death but look pristine. Even after several trips up the asses of stupid boys. **EDIT** Lisa B is my favorite animate thing, make no mistake. She trumps the top three inanimates hands-down :) Those are just cheap thrills...Lisa's the real deal. read more

ummmmm wait i think theres an error. theres one too many zeros on this bill? obviously, this aint my scene. nice enough people. yeah word of advice to anyone working in these boutique places, you never know if that person walking is is a tourist, some high school punk or there to pick up three tuxedos. be cordial. its your job. extra star for making moms happy. read more

Really love Bottega Veneta bags, their stuff for men is great too. I accidentally dropped my Bottega wallet at Costco after getting gas, some car drove over it, got picked up by a guy, he found my business card and called me and I went to his house to pick it up. Anyway, the wallet survived being driven over by a car pretty well, but a small part of the stitching broke. I called the BV store in SF and asked if they would help me repair it. They told me to just bring it in and I was told it would take up to 3 weeks. I dropped it off one weekend and got a called from them the following week telling me it was fixed. I told them I'll ask my gf to pick it up for me and to charge my credit card over the phone for the repair cost, they told me there would be no charge, they repaired it free of charge! it's great when companies take care of their customers like this, it's great for them too coz now I'm definitely gonna go back when I need more leather goods... The people at the store are always very helpful (and great looking too ;) ), my gf and I were there one weekend and she was checking out some of the bags, the lady there told us there would be a private sale the following week and that bag she liked would be marked down 30%. Now that's honesty! Pretty f'king awesome! read more

I stop by the store often because I really like the design and quality of Botegga products. I am usually helped by Tommy who is very knowledgeable and helpful. He is very enthusiastic about his job. I recently purchased a leather bracelet as a gift and he helped me pick out a nice one. He also offered to treat my Botegga wallet with a leather conditioner making it look as good as new. I will not hesitate to recommend this store and Tommy to any of my friends. read more

Bought a bag and wallet for my wife here and the service was impeccable from start to finish. We were even tipped off that there was going to be a sale at the end of the month for the specific bag we wanted and were told we could save quite a bit as the bag was a seasonal color. Our rep was very attentive and was very helpful in helping us choose what we wanted, without pressuring us into making a purchase we might have later regretted. I recently learned she no longer works there (as I've texted her for various other bags) but I don't expect service to be any different. Very courteous and definitely no-pressure shopping. read more

I still love Bottega. I'm sad to report that Ernesto and Meghan have moved on to Fendi. Definitely not as fun as before.