Smith's is my gold standard when it comes to hardware stores. It's been here forever and for good…read morereason. The staff really makes the difference, as they are extremely knowledgeable and will go out of their way to help, including giving recommendations on how to handle a project if asked. They're the best thing about this place. The space itself is pretty large, and they do a great job of packing in everything from paint, to power tools, and seemingly everything in between. Not much in the way of housewares unlike some hardware stores but that's a non-factor to me. Technically affiliated with Ace Hardware which helps for their rewards program. Parking is also not bad in the Saugerties area which is helpful too (since they are on Main St). I come here whenever I need a serious hardware store for a project, and they've never let me down.

This was an excellent hardware store experience. I knew from the moment I walked in this was a…read moretraditional family business, with each member taking part. Every employee was extremely helpful and friendly. The prices were also amazing and competitive compared to big chains. These types of local stores are what brings the community spirit alive.

I did what I could about my dispute with Paraco. Three things - made a formal complaint to the…read morelocal BBB -1- ; made a formal complaint to NYS' consumer prot'n board -2- ; left my review on Yelp -3- . Happy to say as a result I got an almost immediate response from Paraco who sent an updated bill removing the fee, leaving a balance of zero. So I am satisfied with the result. I think in a more ideal world situations like this could be resolved more directly but at least this was easily resolved and I hope the next time somebody has a problem such as this that my experience will be helpful.

I called to cancel my account, due to my selling my home. Paraco refused to come get the tank. It…read moreis their policy to wait for new owner to decide if they want their service. Then they doubled down and forced me to fill the tank before locking it, so no one could use it till new buyer decided if they wanted it. After almost 8 months the house sold. Somewhere in the shuffle no one asked the buyer what they wanted. Now Paraco will not remove the tank (I paid for the gas not the buyer). I can't get anyone to confirm with the buyer what their plan is. Paraco refuses to go get tank without buyers consent. So I'm out the money and I guess the buyer gets a free tank of gas. If they had just removed the tank in May like I asked this would have been resolved. Great job Paraco..(sarcasm) Your support staff is not very supportive. Look at ALL your negative reviews. Maybe it's time to fix your issues. You got too big.

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

From the owner: Since 1968, CES has been servicing customers throughout the Tri-State region of New York's Catskill…read moreMountains, Hudson Valley, Eastern Pennsylvania & Northern New Jersey with dependable propane gas, home heating fuel oil, kerosene, diesel fuel, bio-fuel deliveries and HVAC service & installations.

Just got rid of this terrible company. Almost $400 to clean my furnace. The guy was on the phone…read morethe whole time he was here. I had to wait to hire someone else right away because I am on a fixed income and needed oil. When the new company came 2months later the furnace was black inside and not running properly. Owner refused to reimburse any amount of money. Stay away!!!!

My wife and I switched to Britt and Graff over a year ago and are very happy with the service. They…read moreare conscientious and competent, all our deliveries this winter have been with plenty of time to spare. And the service calls are equally well done.

Too expensive and really poor customer service. Very unprofessional and very rude. Not good for the…read morecommunity.

When I first became involved with this company, I liked them a lot. But just under 3 years later…read morewhen I sold my house, I saw a very different side of them. I wanted them to pick up their tank that I had been paying $81 per quarter for. They continued to charge me the $81 even though I asked them to pick up their tank because I had apparently agreed to lease the tank from them for 3 full years. Oh well, I guess that's my fault for not reading the fine print when I started buying propane from them. Then, when I asked if they would be refunding me for the unused propane in the tank, they said no. When I objected they again said that provision was also in the lease agreement. So my advice to folks is, don't buy the "we are family" balcony they give you when you sign up and review everything with a fine tooth comb BEFORE you sign anything.

Our propane Gas heater in our kitchen was not working and it's really cold weather. We called for…read moreservice and they were responsive very fast! They had Greg, a service technician at our house in 1 hour. He asked a few questions and understood the problem. He explained the situation clearly and Fixed it promptly. No stress. Thank you, Greg. It's on my calendar to call you in July for summer annual maintenance. You've earned my business.

I called today to inquire about switching my service to CES (big mistake)…read morespoke to a nasty woman named dawn, who wouldn't even let me speak to a salesperson (bimbo was on a power trip) I don't know how these people run their business but having this idiot Dawn as the contact person is not a good idea Stay away from these folks

I had an oil delivery and the driver was walking all over my property and decided to go on my back…read moredeck which was blocked off to leave a receipt he broke my screen door. My back deck was redone, had wet paint. I had to have the deck done over again. The owner has an attitude problem. The driver had no business walking all over my property and destroying my deck.

I had an emergency and they came earlier to Me than they had…read moreoriginal said. Can't beet them !

When our heating furnace broke and we needed heat in the house ASAP, Tim at Valley Energy was super…read moreresponsive and helpful. From our first "help!" phone call until installed and functioning heater was a turnaround time of 5 days... and I know everyone is very busy in the area due to the pandemic. He and his colleague George provided thorough options and answered all of our questions in great detail, enabling us to be better educated about our heating system and available choices. The price was also competitive compared to other quotes. Thanks for being there for us in our time of need!

This recent cold snap brought to mind our time as a Valley fuel oil customer- we were on automatic…read moredelivery with a credit card on file for all fuel deliveries. This seemed like a good arrangement because we were burning about 1800 gallons per year at the time and, in the coldest days, we might get a delivery every 21 days so having them charge the card automatically should have been fast and efficient... I thought things were proceeding well until one day, during a similar cold spell, I noticed our 275 gallon tank was at 1/8- which is not much. Of course, I called to inquire about the next scheduled fuel drop. The rather rude receptionist/secretary informed me that there would be no delivery until my past due balance was paid. This confused me because, again, Valley had my credit card on file; so, I asked if there was a problem was with the card, for example, had it expired, or...?? Then she became argumentative approaching combative. Long story short, somebody at Valley (presumably the woman I spoke with) had failed to charge our card for the two previous deliveries which resulted in an outstanding balance. She further instructed me that it was my responsibility to call within 24 hours of each delivery to ensure that my credit card had been charged accordingly. So, rather than accountability, I received not only egregiously poor customer service and excuses but, somehow, the blame for their errors. As I recall a technician was sent out with several jugs of fuel to hold us until they could get a truck in for a fill up. We rode out the remainder of our contract then switched to another supplier. People make mistakes, it's how they handle those mistakes that leaves a lasting impression.

I had a fuel delivery for over &1600 , As a senior I live off my social security check. I spoke to…read morethe customer service nice lady & explained how I am limited to my social security monthly check & that I would pay off the entire bill in three monthly payments, which I did. She agreed which is documented. After sending the last payment I received a $25 late fee bill. When I called, she blamed it on a computer glitch . I received another late fee from Scott for the $25, after trying to explain to him via a number of emails he refused to accept my explanations, all documented. Now First Fuel agrees to forego the $25 finance charge, but will demand that future delivers will be COD. I find your bill policies especially towards senior citizens to be vert predatory. I have never receive a delivery without my account being paid up to date. Winter is coming on & senior citizens get cold too. *

Wonderful, professional, and very courteous service. They were on time, worked hard and got the job…read moredone right. My mother can not stop talking about how great they are and she is not easy to please. She even went on to talk about how great their receptionist was every time she called. Bravo H.L Fuel!