Customer Service was really awesome and friendly. We came from Beaverton which we were able to get our bottles dropped off at Fred Meyer and hand counted. Here in Albany, we got them dropped off. Being non Oregon residents we were able to get helped at the customer service desk which always awesome and very cool. We got a receipt where we were able to redeem for cash at a nearby machine. read more

I experienced poor customer service when I tried to speak with a supervisor. I experienced poor customer service when I tried to speak with a supervisor. read more

Yeah! Recyclin at its best! Nice and clean, good, friendly people. What else can I say? read more

BottleDrop Redemption Center - Recycling Center Near Me - Albany, Oregon

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This is a review for the management 8 months ago, which is when I should have submitted this review. If I could give it a negative score I would, the manager is a complete incompetent, rude person who projects his utter rudeness and incompetence to his customers and employees, who also emulate the same behavior that he shows as an example. It's a very unfriendly environment to walk into, which is why we hate walking in there and have travelled to different locations instead. read more

I would like to give a higher rating but due to the amount you are allowed per day, lowers the rating. I have been to this place twice. First time, no line, went pretty fast. People were nice. Second time I went, was today. Yes, they were busy and I had to wait but not more than maybe 10 minutes. I have read some reviews, but hey, floors get wet and sticky from the cans, bottles etc.... Not everyone is a fan of doing their recycling this way, it works for me. Downside to this? Large portion of the people hanging out in or around this place are homeless and not so friendly. read more

It's your choice if you want to put your bottles and cans in one by one. I like the idea of taking a bag in. I keep it to two bags as sometimes the trap door for bags is overflowing. Otherwise worth it to do it this way. Make sure the bag is tied tightly or you will lose cans. Keep track of what you deposit and document. Don't complain that it smells or is sticky. Similar to the garbage dump if you have ever been there. That's the nature of the business. I would like the homeless to stop hanging or camping near this building. I find this unnerving and unsafe not knowing the mental status of the people. read more

Difficult using my card to drop it off. Inside hell is good. Need to clean the carts, they are disgusting

I came three times in one week with the line wrapped around the building and half the machines closed off. So I and many others dumped our cans in the parking lot in frustration. The rep there said Kate Brown isnt concern about recycling anymore. read more

I have never had an accurate count from the bags and sometimes bags go missing all together. Many times I've turned in five or six bags and only got credit for four. Just recently I turned in three bags full and was credited for $15. This has been going on for over a year! Albeit I'm not too bright that I keep dropping bags off hoping this time will be correct but not disappointed when it's not. Dare I say serious theft is going on. The customer service phone lines always rings but no one ever answers! It only seems to be the Albany drop center that does this. Will start looking for new redemption center and hope they are more trust worthy. read more

This is by far the worst idea that they could ever thought of you have to stand in a big line with people with 8 million bags of cans they all go as slow as fucking possible the place reeks of stinky ass can the workers are so rude they need far more machines than what they have in their way better parking and what they have a bigger building than what they have more workers I've had to wait up to a week for my green bag of cans at the side door to even process I cannot stand this place is always full of bums and trashy people it should be shut down or they should build a new building it should not get a start our own bottle drop center suck read more

BottleDrop Redemption Center - The worst ideas ever this is the crappy place to go to - Recycling Center Near Me - Albany, Oregon

Beginning Jan 1, 2018, a roll of ten green bags will cost $2 and the processing fee will increase to $0.35 per bag. The cost of the bag and the processing fee together will still be just 55 cents per bag, and the average full Green Bag will still credit about $7 to your account. read more

This is the only one of these I have been to, but it really works for me. I use the the drop bags even though it costs me some. So simple to fill up the bag, drop it off with long hours available and the money goes into my account. Now I don't procrastinate till I am buried in returnable... read more

The concept seems easy enough to use but with all the rules as mentioned in the comment before, it makes almost a hassle. There could be a better system in place. This location also has some of the rudest workers. I've attempted to file a complaint with the manager and the corporate office but they never responded. read more

Annoying when I do you my bottles and drop them in the slot it is jampacked full and when letting the staff know they just ignore the request to have someone go take care of it not really good customer service at all read more

I'm not a good judge of what recycle programs should be like, much less, what Oregon recycle businesses are supposed to be like, but you poor Oregonians! Damn! You have a terrible recycle program! Certainly there is no incentive!! My friend, originally from CA, moved to WA a year ago. This year, for our vacation, she saved plastics and aluminium for weeks to take to CA, in order to redeem them in CA to supplement gas expenses on the way back. She spent hours, crushing, bagging and stowing probably 50 lbs of recyclables on top of my rv, but they didn't get as far as CA. Rather than haul them all back to WA, we decided to redeem them all, at a lower rate, in OR. Boy! Were we disappointed!!!! We took in bags of crushed cans and bottles to this BottleDrop location. They don't take crushed items! They have to have the bar code up and readable! You have to handle every can and bottle and hand place them into a small opening in a machine, that tells you to slow down, only one at a time, and don't stick your hand so far in! It only permits 350 items a day. What decent person would want to recycle anything with so many rules? We literally GAVE every bottle and can to the young woman working at the location! Other customers didn't even want them! So Oregonians, get your representatives to get on the Green Highway and get a decent recycle program that you will be eager to participate in!! read more

Too many rules...why restrict how much can be brought in during a day? Isn't this about recycling? My sons group collects cans and bottles as a fundraiser...only to find out we can only drop off ten bags a day. What a waste of time and gas to have to go back day after day. (We were never told this when signing up for our account). I tried contacting their head office about the rule, and the very rude person I encountered at the Albany location, but they don't respond. Guess they don't care, which is certainly how things appear! read more

This place is great! They have tons of machines so you rarely have to wait, it's completely indoors and the machines never get full like the ones at the grocery stores! I came in right before they were about to close and Melissa was the only one there working and let me finish redeeming all my cans and even hand counted the last few cans for me the machine wouldn't take even though they were technically no longer taking hand counts for the rest of the day. I'll never turn my cans in anywhere else! read more