I was a resident of Classic Property Management for 3 years. I…read morehad alot of problems with my unit within the the 3 yrs there. The garage door broke several times and was forced to leave it open overnight numerous times all night until the repair man got there. I was told by maintenance and several others I had one of the nicest units there. I also do property Management being a real estate broker. Then everyone who would stay was getting sick. I decided to have the air ducts cleaned with my own money, which is where the BLACK MOLD issue was found. I had been sick, taking shots every month etc and nothing was helping. Dog gone mold came out and provided a mold record that there was mold in the return air vents which were covered up and hadnt been checked in who knows how long. They proceeded to send there maintenance man out who clearly had no clue nor was trained to deal with mold. He scrubbed the blk mold off under the carpet and cut the pad that was completely blk with mold out and covered it back up with the moldy carpet which fixed absolutely nothing then didn't even show up to finish the job. I had no choice but to move. Fast forward to getting my deposit back. I lived there 3 years and just got my invoice and they took 660.00 to change a few light bulbs, and 231.00 to clean the carpet for the next tenant. The rest was for touch up paint which is crap since I lived there 3 years. So just know, you won't have a prayer of getting your deposit back because they will find ways to keep it. After 3 yars its expected to do some touch up paint but why am I paying to have the carpets cleaned for their next tenant. When I moved in it was filthy so I was forced to have a cleaning crew come in before I could move in and I left it spotless. I was charged to take down a satellite dish that was there when I moved in. Just total bogus charges. Total racket and BEWARE OF BLACK MOLD. Happy to provide pics if anyone needs them.

Most of the time people get on just to bitch about the negative experiences that they have with…read morecompanies. I'm here today to tell you about being a tenant with Classic Property Management. Kim is the best!! Always quick to respond and is on top of some of the issues we have with this house. It was built in 1890 so with any house that's 130 years old it's going to have its misc issues. As I mention them she gets it scheduled and help is on the way! Good work Classic Property Management. I look forward to renewing my lease.

I am so grateful for the smooth operation Austin has going on. He takes care of a property of mine…read morewhile I live in Los Angeles. I have no worries that all will be handled promptly. Even when renting out the units he found me great tenants.

I was purchasing a home in Kansas City from another state and started working with Austin through…read moreRedfin, which turned out to be incredibly fortunate. Austin was really great to work with! He knew the local market well, he quickly adjusted to my needs, worked with my local friend who was helping with the process, and helped me find a place that suited me perfectly. He was a great negotiator and even got the seller to repair some issues they originally were not going to. It seemed like as things came up, Austin and his team had already anticipated them and moved to take care of them. I cannot recommend him enough!

Not sure what the hold up is on getting AC taken care of, its going on 3 weeks and the temp has…read morebeen in the 90s. Its unbearable, and our basement is a swamp now. A portable unit would've been a good idea maybe to help us get through this, but i just sent my youngest to my parents these past weeks so she can think straight and not sleep in a pile of sweat. I would imagine this to be an emergency, and I even asked as much. Someone came out and reset a pressure switch which lasted 2 days. I asked if this is something I can do in the meantime, no response. The unit has to be 145 years old.

I thought a would write a review due to all the bad reviews I see regarding this company I am a…read morereal tenant. First, I would like to say it is not Home River Group they are just the property Management Company so anything that breaks down has to get approved by the owner I moved into my property October 2025 Raytown but a KC address and I just renewed my lease yes, I have had a few things break down but they got it fixed within 7-14 business days. Saturday 8/29/26 my A/C went out I sent an emergency request, and they had someone out yesterday and my air is up and running temporarily until the owner approves the condenser fan motor and blade so I really appreciate them coming out as soon as they did because I have a child in the home with chronic asthma. So, I hope this review helps future tenants

I have been extremely disappointed with my experience with Ellis Real Estate, particularly with how…read morean ongoing HVAC issue in my apartment has been handled. I moved into my apartment in May and immediately noticed that the back bedroom was significantly warmer than the rest of the apartment and had little to no airflow from the central AC. Since then, I have submitted five maintenance requests and had multiple visits from maintenance and an HVAC contractor. The bedroom vent was eventually confirmed to be disconnected from the ductwork and was finally repaired in August, but the larger HVAC problem remains unresolved. Even after the vent was repaired, my AC has run continuously for more than 24 hours at times and has been unable to maintain 72 degrees in the apartment. During hot weather, the temperature has reached approximately 77-78 degrees inside, despite the system running constantly. My projected electric bill has also approached $300 for a roughly 1,200-square-foot, two-bedroom apartment. What has been most frustrating is the lack of communication and follow-through. Multiple maintenance requests were marked as completed even though the underlying problem continued. I have repeatedly contacted management, and after being told I would receive an update and repair timeline, I had to follow up again when no response came. Even after finally repairing the bedroom vent, management responded as though the HVAC issue had been resolved, despite the fact that I have repeatedly explained that the central AC itself is still unable to adequately cool the apartment. I understand that HVAC repairs can take time, especially during hot weather. What I find unacceptable is having to repeatedly ask for updates and explain that the same problem is still occurring without receiving a clear plan to address it. I have tried to be patient and work with management throughout this process, but after months of dealing with this issue, I am extremely frustrated with how it has been handled.

I have lived at the Seville on west 38 st. for 21 years and Ellis Real Estates has always responded…read moreimmediately to any repairs i needed. This is the best place I've ever lived. Christina

Absolutely terrible property management company!!! If you are looking to buy a condo or rent, if…read morethe property is managed by Maxus - do yourself a favor and look somewhere else. I bought a condo in STL and they have a monopoly on the COA owning more than 50% of the units - my monthly assessment has increased $100 in 3 years, and there has been $2500 in special assessments due to their worthless management. On top of that, there has been nothing done to improve the building. The pool has been out of commission for a year - going to cost $25000 to repair. The rooftop is just a pile of s**t that is not maintained. Garage doors and elevators are always broken down. Just embarrassed honestly that I made such a stupid mistake and bought a property that is becoming more of a liability than an asset due to this joke of a company. I'm sure they are making money for their investors though...never again. Interesting too that this latest special assessment of close to $2000 is coming right before they sell their units to another property management company.

I stayed at a property in North Little Rock AR (Foothills Apt) which is managed by this company…read more While the apartment complex I lived in was decent (ladies were really nice and issues were addressed) we found out as time wore on how poorly constructed the apartments were. Parking never got resolved and for some reason, the mold just kept coming back no matter how they tried to fix it. I don't fault the ladies working at the location here. However they are just puppets of this greedy organization. Oh and Stacey Burlington/Jones is the most absolute rudest person ever. I tried several times to be nice to her to resolve an issue and she insisted on being rude no matter what.

Voepel took over my apartment buildings when my landlord sold it a few months ago. Not long after…read morethey got it my dishwasher began to act up and drained all over my kitchen. They were able to come by and replace it only a few days after I made my work order and notified them of the issue. Recently I started to notice water coming in from my garage and soling my downstairs carpet. I put in my work order and waited for a response. When I noticed the issue had escalated a few days later I gave them a call and they sent someone out immediately to help me. Phil was super nice and called me when he got my work order to let me know he would arrive in 30 minutes. 32 minutes later he arrived and looked at my system. He was able to determine the issue was with the exterior unit being dirty and the drain line being clogged. He was able to clean my unit, drain the line, clean up the standing water, and dry out my carpet in the hour he was at my house. Thank you so much Phil for your prompt service, positive attitude, and for letting me know what I can do in the future. They are a great company with great people working for them!

Voepel Property Management became the fourth property manager my husband and I fired - and for good…read morereason. We made the mistake of trusting them at our expense. We purchased an investment home through Bridge Turn Key (BTK) and Voepel, believing we were in good hands. The house passed inspection with no issues - a red flag we ignored. For the first six months, everything seemed fine, but we soon discovered BTK had installed the wrong HVAC system for the house's size. Voepel was initially responsive, helping coordinate repairs. But then, things took a turn. There was a plumbing issue that cost $3K. After owning the house for four years, the second-to-last group of tenants (a group of unrelated individuals in a 5-bedroom home) moved out, and Voepel returned their deposit immediately without inspection. Voepel then charged us a several thousand dollars for the tenant's damages and mess, including blinds chewed up by a tenant's pet parrot (despite a "no animals" lease clause), reinstalled light fixtures the tenants deinstalled, non-standard broken tile in the bathroom, etc. Next, Voepel placed one of their OWN employees as a tenant. She then submitted countless unnecessary repair requests, always just below the $300 homeowner approval limit. We were forced to scrutinize every monthly statement and decipher the improvements that had been requested. This whole relationship was a mess at our sole expense. Worst investment ever. Having managed many properties myself, I highly recommend you manage your own properties. We don't live in KC, hence why we trusted Voepel. There's a learning curve, but you'll do a better job than these so-called professionals.

Teresa and her staff do a fantastic job! They are professional and maintain the highest integrity…read more I'm so happy I found them! After years of being taken advantage of by a different local PM company it was time to move on. We found Penner Property Management 4 years ago and have been extremely happy with their services. They take care of our property and look out for their clients. Thank you to Teresa and her team for excellent Property Management Services! We appreciate you!

They want you to put deposit Down IMMEDIATELY after seeing a home like before end of day. Yet can't…read moregive a set move in date because they dont know the time frame on getting repairs done that are needed before move in..? Then why rush a customer to put 1700 down within 6hrs of seeing it. Then when I do, you can't even give me a move in date or estimate, but tell me it's at least going to be 2 weeks till able to move in.. Not everyone has 2 weeks to wait, after already putting 1700 cash deposit... But this company could care less about their customers time.. They're on their own time and don't feel the need to make the customer aware. Which is standard business practice and professionalism,... for most.. when a company take someone's money you give them set dates,, Not put the customer on the backburner, left hanging with no set dates or answers.. Seems they use people's deposits to make repairs before they even move in... they're condescending enough to disregard the customers desire of having set dates.. SHADY COMPANY WITH SHADY PRACTICES... well be disputing the deposit with our bank and getting refund since they could care less about us once we put the deposit down.

As a property owner, I have concerns about their solvency. We have seen multiple late payments…read morefrom them this year without any real explanation. They are currently late on two months of payments. I think their staff is great and they do a good job responding to tenant concerns. However, when cash flow is an issue for a management company, I worry about a possible quick exit and where that leaves the tenants.

If you are an owner of rental property, do NOT use this company. Their "trick" is to issue you…read morechecks that never arrive and never get reissued. Then they move their bank account and keep all the funds that didn't get to the owners! They are crooks!