I was a resident of Classic Property Management for 3 years. I…read morehad alot of problems with my unit within the the 3 yrs there. The garage door broke several times and was forced to leave it open overnight numerous times all night until the repair man got there. I was told by maintenance and several others I had one of the nicest units there. I also do property Management being a real estate broker. Then everyone who would stay was getting sick. I decided to have the air ducts cleaned with my own money, which is where the BLACK MOLD issue was found. I had been sick, taking shots every month etc and nothing was helping. Dog gone mold came out and provided a mold record that there was mold in the return air vents which were covered up and hadnt been checked in who knows how long. They proceeded to send there maintenance man out who clearly had no clue nor was trained to deal with mold. He scrubbed the blk mold off under the carpet and cut the pad that was completely blk with mold out and covered it back up with the moldy carpet which fixed absolutely nothing then didn't even show up to finish the job. I had no choice but to move. Fast forward to getting my deposit back. I lived there 3 years and just got my invoice and they took 660.00 to change a few light bulbs, and 231.00 to clean the carpet for the next tenant. The rest was for touch up paint which is crap since I lived there 3 years. So just know, you won't have a prayer of getting your deposit back because they will find ways to keep it. After 3 yars its expected to do some touch up paint but why am I paying to have the carpets cleaned for their next tenant. When I moved in it was filthy so I was forced to have a cleaning crew come in before I could move in and I left it spotless. I was charged to take down a satellite dish that was there when I moved in. Just total bogus charges. Total racket and BEWARE OF BLACK MOLD. Happy to provide pics if anyone needs them.

Most of the time people get on just to bitch about the negative experiences that they have with…read morecompanies. I'm here today to tell you about being a tenant with Classic Property Management. Kim is the best!! Always quick to respond and is on top of some of the issues we have with this house. It was built in 1890 so with any house that's 130 years old it's going to have its misc issues. As I mention them she gets it scheduled and help is on the way! Good work Classic Property Management. I look forward to renewing my lease.

I am so grateful for the smooth operation Austin has going on. He takes care of a property of mine…read morewhile I live in Los Angeles. I have no worries that all will be handled promptly. Even when renting out the units he found me great tenants.

I was purchasing a home in Kansas City from another state and started working with Austin through…read moreRedfin, which turned out to be incredibly fortunate. Austin was really great to work with! He knew the local market well, he quickly adjusted to my needs, worked with my local friend who was helping with the process, and helped me find a place that suited me perfectly. He was a great negotiator and even got the seller to repair some issues they originally were not going to. It seemed like as things came up, Austin and his team had already anticipated them and moved to take care of them. I cannot recommend him enough!

I want to say that Jenny shipman worked with me on helping me to recover some of my deposit back…read more thank you Jenny for your hard work and dedication. I really appreciate it. Thank you for all that you do for the company

Not sure what the hold up is on getting AC taken care of, its going on 3 weeks and the temp has…read morebeen in the 90s. Its unbearable, and our basement is a swamp now. A portable unit would've been a good idea maybe to help us get through this, but i just sent my youngest to my parents these past weeks so she can think straight and not sleep in a pile of sweat. I would imagine this to be an emergency, and I even asked as much. Someone came out and reset a pressure switch which lasted 2 days. I asked if this is something I can do in the meantime, no response. The unit has to be 145 years old.

I have lived at the Seville on west 38 st. for 21 years and Ellis Real Estates has always responded…read moreimmediately to any repairs i needed. This is the best place I've ever lived. Christina

I have been extremely disappointed with my experience with Ellis Real Estate, particularly with how…read morean ongoing HVAC issue in my apartment has been handled. I moved into my apartment in May and immediately noticed that the back bedroom was significantly warmer than the rest of the apartment and had little to no airflow from the central AC. Since then, I have submitted five maintenance requests and had multiple visits from maintenance and an HVAC contractor. The bedroom vent was eventually confirmed to be disconnected from the ductwork and was finally repaired in August, but the larger HVAC problem remains unresolved. Even after the vent was repaired, my AC has run continuously for more than 24 hours at times and has been unable to maintain 72 degrees in the apartment. During hot weather, the temperature has reached approximately 77-78 degrees inside, despite the system running constantly. My projected electric bill has also approached $300 for a roughly 1,200-square-foot, two-bedroom apartment. What has been most frustrating is the lack of communication and follow-through. Multiple maintenance requests were marked as completed even though the underlying problem continued. I have repeatedly contacted management, and after being told I would receive an update and repair timeline, I had to follow up again when no response came. Even after finally repairing the bedroom vent, management responded as though the HVAC issue had been resolved, despite the fact that I have repeatedly explained that the central AC itself is still unable to adequately cool the apartment. I understand that HVAC repairs can take time, especially during hot weather. What I find unacceptable is having to repeatedly ask for updates and explain that the same problem is still occurring without receiving a clear plan to address it. I have tried to be patient and work with management throughout this process, but after months of dealing with this issue, I am extremely frustrated with how it has been handled.

Absolutely terrible property management company!!! If you are looking to buy a condo or rent, if…read morethe property is managed by Maxus - do yourself a favor and look somewhere else. I bought a condo in STL and they have a monopoly on the COA owning more than 50% of the units - my monthly assessment has increased $100 in 3 years, and there has been $2500 in special assessments due to their worthless management. On top of that, there has been nothing done to improve the building. The pool has been out of commission for a year - going to cost $25000 to repair. The rooftop is just a pile of s**t that is not maintained. Garage doors and elevators are always broken down. Just embarrassed honestly that I made such a stupid mistake and bought a property that is becoming more of a liability than an asset due to this joke of a company. I'm sure they are making money for their investors though...never again. Interesting too that this latest special assessment of close to $2000 is coming right before they sell their units to another property management company.

I stayed at a property in North Little Rock AR (Foothills Apt) which is managed by this company…read more While the apartment complex I lived in was decent (ladies were really nice and issues were addressed) we found out as time wore on how poorly constructed the apartments were. Parking never got resolved and for some reason, the mold just kept coming back no matter how they tried to fix it. I don't fault the ladies working at the location here. However they are just puppets of this greedy organization. Oh and Stacey Burlington/Jones is the most absolute rudest person ever. I tried several times to be nice to her to resolve an issue and she insisted on being rude no matter what.

Voepel Property Management became the fourth property manager my husband and I fired - and for good…read morereason. We made the mistake of trusting them at our expense. We purchased an investment home through Bridge Turn Key (BTK) and Voepel, believing we were in good hands. The house passed inspection with no issues - a red flag we ignored. For the first six months, everything seemed fine, but we soon discovered BTK had installed the wrong HVAC system for the house's size. Voepel was initially responsive, helping coordinate repairs. But then, things took a turn. There was a plumbing issue that cost $3K. After owning the house for four years, the second-to-last group of tenants (a group of unrelated individuals in a 5-bedroom home) moved out, and Voepel returned their deposit immediately without inspection. Voepel then charged us a several thousand dollars for the tenant's damages and mess, including blinds chewed up by a tenant's pet parrot (despite a "no animals" lease clause), reinstalled light fixtures the tenants deinstalled, non-standard broken tile in the bathroom, etc. Next, Voepel placed one of their OWN employees as a tenant. She then submitted countless unnecessary repair requests, always just below the $300 homeowner approval limit. We were forced to scrutinize every monthly statement and decipher the improvements that had been requested. This whole relationship was a mess at our sole expense. Worst investment ever. Having managed many properties myself, I highly recommend you manage your own properties. We don't live in KC, hence why we trusted Voepel. There's a learning curve, but you'll do a better job than these so-called professionals.

Voepel provided property management services for me from 2020 to 2022. Everything seemed…read morefine--until it wasn't. I was told that because I didn't own at least five properties, I was being dropped from their services. However, upon further discussion, it became clear that the real issue stemmed from a fractured relationship between Voepel and the turnkey company, Bridge Turnkey, which had soured--leaving me caught in the middle. Brent Voepel, the CEO, was largely unhelpful during the transition. His emails primarily pressured me to accept a final service date without offering meaningful assistance in securing a new property manager. He recommended one company, Scudo, which didn't even operate in the area of my rental. He also suggested Home River, but they failed to follow through on a scheduled meet-and-greet call and stopped responding to emails for weeks at a time. Meanwhile, Brent and his team provided no support in communicating with other property managers and made no effort to ensure a smooth handoff. Brent offered to help me sell the property, and since finding a new property manager was proving difficult, I considered selling to avoid further hassle. His team arranged for photography for the listing, but on the same day he had been pushing as the final service date, he abruptly dropped the property from management--despite the fact that a tenant was still under lease. In other words, he agreed to sell the property but refused to continue managing it in the meantime. Fortunately, I was able to secure property management with Farhad at PMI Station, who managed my rental from 2022 to 2024. It wasn't until Farhad facilitated a smooth handoff to another property manager that I realized just how poorly Voepel had handled my transition. I understand this is just one experience, but I wanted to share my story now that I've gone through a second property management transition. If that second transition had been anything like my experience with Voepel, I probably would have sold the property.

I lived there almost 3 years, never a late payment ever. Always let them know when something…read morewasn't working and they responded quickly. An ongoing problem was my front door wasn't opening. I would have to use my back door. One day I noticed that every room in my duplex was buckling and caving in. The floor between my living room and dining room buckled so badly I tripped over it. I immediately took pictures and informed them. It took 4 months of people coming in and out to fix that. 2 weeks later, my front door didn't open again. I let that go. One night my sister was visiting me and the temperature was-10 degrees and my old, old, old furnace stopped working! It was around 10 pm when I finally called the emergency number provided to me. No response. Called again and left a message. Got a call from Teresa Penner telling me to never call again with a tone in my voice. I asked what tone? I don't have heat! I asked why do you have an emergency number when there is noone coming out, it goes straight to you? 4 days later the furnace was replaced because it wasn't working! From that moment on I was treated poorly. I wanted to move out and informed them. I was told to break the lease I had to pay $500 for "release fees "and pay the next month rent, which I did. I paid February's rent, which had been raised through the years to $1115 , and turned in the keys February 14. I paid the $500 "release fee". I asked to be kept up to date. I wasn't. Finally got a response that there were major repairs that had to be done. Again asked, what repairs...no response. What major repairs? Lifting the house, putting braces under the house, digging 30 feet deep to do that are major repairs that I went through for 4 months. What major repairs are left? Again, nothing. I left that house so clean. They informed me they would be there February 17 at 8:30am to do the final walk through. I couldn't make it due to job and very short notice. Heard nothing about what happened, although I kept asking. They finally rented it March 17th, 1 month and 4 days later. I now owed for March rent. I asked why it took so long to rent. Again, no response. Waited to get some kind of return on my deposit. They waited just long enough to charge me for 17 days, which they took from my deposit. Received a letter from them with pictures trying to explain why I would not get a single dollar back from my deposit, but claiming I now owe them $45! I paid a full month rent, only there 14 days, paid $1050 deposit, received nothing from that, paid them $500 for "release fee", left the house clean and I get absolutely nothing back from my deposit and I owe them $45!!!. Please stay clear of this company because they only care about the owners. Renters are not important at all. So sad because owners are nothing without renters and that company is nothing without happy renters. Please stay clear of any property that is managed by Penner Property.

Teresa and her staff do a fantastic job! They are professional and maintain the highest integrity…read more I'm so happy I found them! After years of being taken advantage of by a different local PM company it was time to move on. We found Penner Property Management 4 years ago and have been extremely happy with their services. They take care of our property and look out for their clients. Thank you to Teresa and her team for excellent Property Management Services! We appreciate you!

As a property owner, I have concerns about their solvency. We have seen multiple late payments…read morefrom them this year without any real explanation. They are currently late on two months of payments. I think their staff is great and they do a good job responding to tenant concerns. However, when cash flow is an issue for a management company, I worry about a possible quick exit and where that leaves the tenants.

If you are an owner of rental property, do NOT use this company. Their "trick" is to issue you…read morechecks that never arrive and never get reissued. Then they move their bank account and keep all the funds that didn't get to the owners! They are crooks!