Before I start I would like to begin by saying that this review is based solely upon my personal experiences and my personal experiences alone, so without further ado let's begin... My wife and I came here because our granddaughter was turning 2 years old yesterday. This is a nice place to have parties. There are three party rooms that are decorated. You can add your own decorations but you can't remove their decorations.. They have a few bounce houses for kids to play in along with massage chairs and benches for adults to sit at while the kids run wild... There was an attendant there but it didn't seem very organized in my opinion. I would return for if my grandkids wanted me to if they were having a birthday or event here!!... I will put a few pictures below... read more

I had my son's 2nd party here. Overall, it was a good experience! The kids definitely enjoyed. We got one of the party packages that included pizza, snacks, drinks, etc and it worked out. They got pizza from a pizza place in the same shopping center. We did end up brining more pizza and snacks but what they provided could've been enough. The venue itself is pretty spacious. It is kind of old looking, not really "clean" and could use some upgrades. The only thing i really didn't like was the fact that there were some bouncers deflated and laying around on the floor. If they're not being used they should be put up to avoid anything happening to any of the kids. Some of the bounce houses should have light in or on top of them as they are dark inside. Please keep an eye on your children and stay nearby them as there isn't really staff checking on the bounce houses. They kinda just sit at the front and do things as needed. Of course children don't care about a lot of things that i mentioned lol so just know I'm sure your kid would have a great time here. read more

I took my grandchildren (4,2) to Bounce House. They had a great time. The facility was clean. There are several areas for children to play. One bounce house was not operational but there are 6-8 more. There is a toddler area where smaller children can safely play. This is a great place to play on a hot or rainy day. read more

It was a weekday when my nephew and I visited this bounce house! The price was perfect $4.80 and they have a special where you can come back the remainder of the week for not additional fees. I liked the toddler zone since my nephew is 1. He had an awesome time! He was so tired when we left! We are looking forward to visting again soon! read more

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The employees seem to be nice. However they don't really supervise much. The building itself looks really crazy inside. Why does the women's bathroom have 3 doors? What do they lead to? The party room had the lights off the entire time we were there. Seemed like the perfect place for a pedo to jump out and grab your child. There's a lot of broken toys in the 1-3 room. There was also a pack and play with a hole in it. I'm not quite sure what a lot of stuffs purpose was at this location. Things to improve upon would be better lighting for sure. Get rid of broken toys. Eliminate random stuff... Fix the gates blocking the stairs. I could go on and on read more

Came for a birthday party and they mixed up the time slot for the reservation. Other than that the kids have had a blast. This is a great place for all ages. Adults get in free. read more

Bounce House - Caleb in the bounce house for 4 and under. - Bounce House Rentals Near Me - Newport News, Virginia

We've been twice - I took my daughter a while back and had a great experience. The place was not too clean, but that was to be expected. My daughter had a great time. My wife took our daughter today and they were having a great time - and again, they were the only ones there. And then our daughter discovered that someone had taken craps inside the bounce houses - that's right, multiple number twos. My wife had to go and report it to the staff as they did not know! And since when my wife arrived, there was no one there, who knows how long the poops had been there. The staff person cleaned it up immediately, but really, you need to be shutting the whole ride down for a full cleaning. If you were at a pool and someone took a dump in the water, the whole pool gets emptied and blasted with chlorine. Why is a bounce house any different? When I was there the first time there was one staff person working the front desk - and that was it. The parents were to supervise their children on the rides. I didn't think much of that, because I was the only person there that night. But really, the parents should not be supervising the rides because obviously some parents are more vigilant than others. It is inexcusable to not have some staff there so that at least they would have been able to see a child taking a poop in the middle of the ride and close it down before little hands and feet got dirty. We won't ever be going back - we'll also be sure to warn other parents to avoid this place! read more

The other reviews are spot on. Great bouncers, great potential. But the staff was so disinterested. We have a toddler and the toddler area is SO dark. He was too scared to go in the bouncers there. At least they let the adults go in the bouncers in the main area. We were able to go with him on some of those. But like one of the other reviewers said, no parents or staff were watching the older kids. They ran around without any supervision and frequently were bumping into my son. Seriously so many parents just sitting on their iPhone or watching TV, and staff clearly checking Facebook or other things on the computer. Basically a bigger kid free-for-all. I guess if my kid was older and I didn't want to have to bother watching him, this would be a fun place to go. But other than that it's pretty terrible. read more

Today we went there. The staff work there is nice. Very polite. It's dark but is cleaning. The must important for me the kids had a bless time there. ;) read more

Bounce House - The kids had a bless - Bounce House Rentals Near Me - Newport News, Virginia

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My father and I took my four children here yesterday. About 20 mins into playing my father started feeling a tickle in his throat and 20 mins after that was sneezing non stop. We played for quite some time and upon leaving my father, myself and my two youngest kids were feeling horrible. We attribute it to the uncleanliness of the building and more than that mold. My father is extremely allergic to mold and is now, the next day, in bed feeling very ill. I myself am miserable along with two out of four of my children. I believe the only reason the other two are not feeling bad is because they were already on an allergy medication. This place is scary. I have heard many many stories like ours. If you are considering this place I would advise against it. Spend the time to drive to the Williamsburg bounce house out experience there was amazing we were there the week before for over 4 hours! read more

Kids had fun and will get worn out. But this place is dark, worn out, and doesn't feel clean. Unfortunately , this is the only indoor bounce house near Newport News Va. I will be back because it is the only one and bouncing is a great way for little ones to burn off energy. read more

The kids really enjoyed the bounce house. All the bounce houses looked really good. If you are a germ a phob you will not enjoy this bounce house. But she has a large variety of bounce houses with designated party areas. Bathroom could use better lighting and it was out of soap. Maybe if someone could help her streamline the party areas and organize them so there are less blind spots. That would help her a great deal. Kids could get lost quickly if you don't have them in your sight line. It is dark in some of the rooms she could use better lighting in the whole center. read more

Had my son's birthday party here and overall, the kids had a great time. I do agree that the place needs some updating and could be cleaner - we found a dead cricket in one of the bounce houses :( which is totally unacceptable and made me want to leave 2 stars but we received great service from the staff - I really appreciated the effort they put into ensuring you have the private area for your party. We had some kids that were not in our party try to bounce in our reserved area a few times and someone from the staff quickly asked them to play in the general area each time. We received everything we were told we'd get with the party in a timely fashion. The party room was decorated nicely, the pizza was good, & the staff was helpful (checked on us multiple times). This place has great potential and kids love it. read more

I will never bring my 4 and 2 year old here ever again. Dark, dingy, dirty. Staff is rude at best. There is a sectioned off area for younger children, but it is regularly overrun with older kids who end up trompling on them. More anxiety for me than fun for the kids. Your time is best spent making the trip up to their sister location in Williamsburg which is much bigger, much cleaner, and more accomodating for the little ones. Wifi and a television is available if you still dare. read more

Positives: decent amount of bounce houses. Negatives: staff is almost non existent and doesn't even seem to care. We were there for two hours on a Tuesday afternoon and we saw two ladies working and later just one. I told the one lady that older kids were jumping from the roof portion of the bounce house (where clearly they should not have been). The lady walked over there and didn't see anything so just went back to the front desk. About 30 minutes later other kids were up on that roof and this time when they jumped down one of them landed right by my friend's four year old daughter. The kids were 12 and no guardian/parent was in sight. In fact the one employee had to go out in the parking lot to retrieve the man who was in his car. We had to leave but when we questioned as to why they were allowed to stay the employee said well we have cameras. Big deal about the cameras if only a manager can look at it and no one else was there. Another mother had come out and said we should call the non emergency police number because those kids were wild and unsupervised. I wanted to but we had an appointment to be somewhere else. This is not a drop off day care for preteens which it seemed like it was. They gave us tickets to go back but we will never go back there. This use to be a decent place to go five years ago when we had our daughter's birthday party there and there when there were much more staff around but now.......BEWARE! read more

Please never take your children here. This place is a complete rip off. The staff is very rude and disinterested. The place is disgustingly dirty. The chairs are stained the inflatables are filthy, and there is no AC. I had my daughters birthday party there and that will never happen again, it was by far the worst experience. My daughter and guest enjoyed themselves, because there little people. This place is far below my expectation. NEVER EVER AGAIN. DO NOT GO HERE!!!! read more

Great birthday party. Private party room. Private bouncers. Really felt safe as unknown children weren't trampling over my baby boy

This place is poorly managed. The bounce equipment is definitely more entertaining than their competitor at Williamsburg. I would have given the place a better rating if the only attendant there would have got up once in a while to check in the toddler area. I couldn't even take my child in there without him getting trampled by very large children. Parents there also seem to just sit and let their kids run wild. My boys had a great time, I'm unsure if I want to bring them back. read more

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The only reason it's getting 2 stars is because my son had a fun time on a rainy day and the open play price. The place is filthy though and the bouncy houses are falling a part. They really do not maintain the place very well. There were stains all over the carpet. And, I know that they cannot keep it completely clean but our socks were pitch black after only 1 hour of play time. We went during a week day, early evening. So, it was not crowded at all. But, I could imagine the chaos in that place with more than 10 kids. The food options were also horrible. This place has so much potential. Too bad the owners/management do not maintain it. read more

The customer service here really needs improvement!!! We had a birthday party here and of course the kids love it! But, you don't get what you pay for here! The "Deluxe Package" says you get 2 XL pizza's... I swear ours were medium. Luckily we brought a pizza slicer with us to cut them into smaller slices. When I brought it up to the staff i was told papa johns was supposed to cut each into 16 slices. Okay, that still doesn't make it okay to advertise for a larger pizza than it really is . The staff just sits on the butts playing on their phones the entire time and they are not friendly in the least! They were late bringing the pizza back. I had to go get it! The chick up front didn't even know what time it was! Just ridiculous! Also. the drinks they provide with the package we the small fake juice jugs - gross! The building needs renovation too! read more

I agree with the other reviewers in regard to the atmosphere. However, today I had a coupon that read $2 off per person. When I brought my 3 boys in, I was told it was good for only 1 of them. The coupon is misleading. I asked for the manager's contact info to email my concerns. I was told it was not allowed to be given out and to call in the morning. read more

Arrived at 10:05 and the door was locked even though they open at 10am. Stood outside in the rain with the KIDS for another 10 mins while the lady Working sat there and SAW US outside.... they OPEN at 10.... finally about 1015 she UNLOCKED the door... didnt even greet us and went BACk behind the counter. She was VERY unfriendly. The 1st hr there we were the only ones in the building which was nice!!! The kids enjoyed themselves. We went up to the counter to get some Water and the GIRL working was on facetime with her headphones in amd she gave attjtude like i was a bother for interrupting her conversation on her phone while she was AT WORK.... we went up to the counter another time for change for the games and again she was on facetime and again gave another attitude and told me there is a change machine by the front dooor.... OK - the kids had a great time... but if youre gonna work in a place like that - staff should atleast be friendly. read more

I'm surprised this place is still in business! I'm sure it has to do with the lack of options in Newport News! The price is high for the place itself. It is hot and smells funky! The place is dingy and dark and then management decided that it would improve the Birthday experience by shutting half the bounces houses inside a gate. Stupid. Management needs to learn better business practices! And get a real dag gone kitchen!! I'm surprised they don't bust health codes! I wanted to leave as soon as I walked in. But they wouldn't give me a refund so I was stuck. read more

This will be the last time we come here. This place has gotten worse and worse each time we come. They have sectioned off almost half of the bounce house for parties so your admission only gets you half of the bounce house. The inflatables are broken, the stairs are ripped off the firetruck slide inflatable so kids just try and pull each other up while other kids are sliding down, then there are gigantic holes. If you come in covered in duck tape, you will fit right in especially with the couches and inflatables. Think cheap nasty gas station bathroom meets bounce house and thats what you have here with unengaged staff. read more

The 1 to 3-year-old area had a broken baby gate at the bottom of the stairs it was supposed to be blocking off. Floor mats very dirty, brought my kids when a day care with 10 toddlers showed up with only one adult watching them, who was looking at her smart phone half of the time while kids were playing - staff did not even notice or seem to care. Hot dogs and pizza were on the menu and we expected to get lunch, but they had no hot dogs or pizza and would not let me bring in lunch since they could order a pizza for me...now I understand why everyone says the Williamsburg Bounce House is worth the drive! read more

This place is awful. We had our kids' birthday party there and the whole room was infested with roaches. We paid for the delux package for them to provide the plates and napkins and cups and the roaches were coming out of the plates. We brought in food of our own and had to throw it away because the roaches were crawling on them. The bounce house isn't even offering me a full refund. DO NOT GO TO THE BOUNCE HOUSE IN NEWPORT NEWS!!!! Only gave one star because I had to in order to post this review. read more

Not as big as the Bounce House in Williamsburg, but I like the amusements that they had and the Birthday Party rooms were very festive and special. read more