Stay away from this company like the plague. Bottom line they don't stand behind their work. We had a leak in our sink and they charged us to come out and diagnose the problem and they misdiagnosed it. They charged us $350 for a new hose to be installed and then told me well there's a leak in the faucet. They wanted to charge me another $500 to put in a new faucet. So I spent $350 for a hose they can't even use and pay another $500 for a faucet that comes with a hose. read more

When I read, someone is happy with their installation and the sales I want to warn you... Everything looks good and shiny until there's a problem and boy they do not stand behind their work when there is a problem. Still bothers me that the owner didn't have the courtesy to call me after leaving so many messages! read more

We just had our HVAC replaced by Bovio Rubino. They arrived early with 4 people that got right to work. They had to do some additional venting and did so with minimal mess. The team was very professional, courteous and knowledgeable. I would use them again and recommend them when getting estimates. read more

Too bad they don't have zero stars. We got Bovio Rubino to replace a water heater. A technician, and I am using that term loosely, came out to do the job. I understand replacing a water heater involves water but he left so much water on the floor it took us 20 minutes to get it cleaned up. He also banged the hand truck down the steps leaving black streaks. And he took a chunk out of the edge of each step he banged down. I had JUST repainted the steps. I called Bovio and someone in the office said the plumbing manager would get back to me immediately. Waited. And waited. He finally called back and said someone would call to set up an appointment to review the situation. Never heard from the office. Called the office again and spoke to the same woman. I said I am waiting to hear about scheduling an appointment. The plumbing manager never said anything to her. She will e mail him. Yup. Still waiting. I will never hire this place again to do anything. read more

I do not recommend this company at all! We were a Rubino customer for years and thought they were a fantastic company to work with. Once they merged with Bovio, they completely changed and it's all about how much they can sell you, regardless of whether you need the materials or not. There are much better companies to use who are honest and reputable read more

I called Bovio to help my in-laws fix a old P-trap plumbing that used old copper pipe with a sleeve. The first visit was to assess the problem and the return visit by Tom fix the problem right away. This was not a easy job since he had to cut into the dry wall working under and Inside the small single sink cabinet. Bovio will text you ahead prior to the appointment with photo of the technician who will show up at your door on time. Very professional service and highly recommended to call them for help to fix any of your HVAC and plumbing problem. By the way, your can get $30 by allowing them to put a lawn sign at your house. read more

Update 8/14/24 Upon posting reviews across multiple platforms, Jennifer from Bovio-Rubino reached out to me. She was very helpful in making things right and assisted me in transferring the labor warranty from the previous owners over to us. I'm not sure why in all of my calls between customer service at B/R and even Carrier when I was initially trying to get help that was not mentioned as a option, but I'm happy the problem has been resolved. We bought our home 4/10/24. At settlement, the previous owners provided us with a copy of the proposal from BovioRubino regarding an AC unit install, should we need any assistance. The proposal has an acceptance date of 5/8/23, which means the unit has been installed for no more than 14 months. The week of 7/8/24, we noticed that the unit was not blowing cold air and the fan inside the unit was not running at all. We called customer service and they had a technician come out. The tech found that there was a leak in the refrigerant right near the compressor, which caused the compressor to fry. We were quoted $2,800 to fix it. Despite the proposal stating a 10-year parts warranty and a 3-year labor warranty, Bovio-Rubino will not honor the labor warranty due to a change in home ownership. Regardless of who owns the home, an $11,000+ job should not be failing in the first 14 months of installation. To me, that screams faulty installation that Bovio-Rubino will not take responsibility for. I would also like to add that the unit has barely been run as prior to our settlement, the previous owners were not living there and we have also not moved in to the home as of 7/17/24. read more

We just had a new HVAC put in they came on time and did a great job. We would recommend them to anyone looking. Did the job in one day. Thank You, Henry & Lorraine Williams I wanted to add to my review that Tom McKissick the comfort specialist was great and very helpful. He was available to answer all our questions and explain everything. We are for sure very happy with this company. Thank You Again, The Williams Family read more

The trick is in the "Diagnostic Fee" =========================== Called them to fix a leak around the kitchen sink and unclog a toilet. The rep stated they will charge $77 to show up and then the cost of repair. The tech came on time as scheduled, but refused to fix the leak because he does not know how to do it without breaking the countertop and then asked for a whopping $450 to unclog the toilet !!!. My wife said no, so he decided to charge her a $150 "Diagnostic fee" on top of the $77 (Showing up fee) if she decide not to do the repair. Eventually, she decided to have him do it, otherwise, we will be paying $227 for nothing. So, once they walk in your door, you are stuck with their outrageous estimate or you will pay $227 for nothing. read more

I made an appointment for disposer change on 10/23/24, 2-5pm window, tech showed up after 6pm and no prior call or text to inform about delays, finally after he arrived he gave me pricing ($950 for 3/4 hp disposer and $650 for 1/2 hp disposer) rediculously high price for a disposer that cost $200-250 and takes less than hour to replace ---according to tech they have better disposer even though its exact same brand as available on home depot, he also plugged maintenance plan into the quote which I have not even asked for, I declined to proceed and asked him to charge me for service call of approx $75 but he billed me more than $150, he said he had to bill me for the time (10-15min) that he spent reviewing the pricing, it was shocking to me - he said he would see what he could do and then no follow up from him or the office - I called office next day and requested to talk to billing person, never received a call back -- robbing quotes and no professionalism at all -- rediculous and nothing more than rediculous -- I will never hire them for any service in future - I am even going to cancel any future hvac maintenance contracts with them - an average company can outperform them for professionalism and cost. read more

Charged me $285 to tell me my air conditioning wasn't working bc the circuit breaker was tripped

We recently had Rubino out to load 1# refrigerant. The tech was okay. We were charged 395.00 to load 1#. We went with that since the tech was here and he also cleaned the coils for another 112.00. This was in addition to the 77.00 dispatch fee. I then lodged a complaint with Rubino's office. I later found an HVAC very reputable company that quoted me 150.00 to load one pound. We are planning to install a new AC in the fall or winter. Rubino will not be in the running to bid on the job for sure. I cannot recommend this company at all read more

Please BEWARE that if you intend to have this company out you will be taken advantage of! I had this company come out to check out our leaking tankless water heater, they informed me ahead of time it will cost $77 for them to come out and anything extra to fix it and time. The gentleman was at me house not even 20 minutes, he took some pictures and diagnosed the problem. He told me the issue and said it would be better to replace the unit and that I will receive an estimate on both replacing and repairing. He then CHARGED ME $310 for 20 minutes and being left with nothing done! I have no issue spending money especially on my home, but I do not believe in companies that completely take advantage of people. read more

I am a Property Manager throughout NJ. BOVIO is very professional and provides prompt service when needed. Their prices are fair, middle of the range. I have only used so far for plumbing. Communication is really great starting with the initial call, text confirmation of your appointment, estimate, text when your technician is in the way with a picture of the tech and because I'm not always there when repair is made a call from the technician regarding completion. Technicians are always courteous and nicely dressed. Excellent service when you need a professional. Would definitely recommend. read more

Do not waste your time using the "Request a Quote" option on this service. They take you through a questionnaire and I provided all the information needed for a quote only to get a short, generic response that says to call their office. I called the office and the person I spoke to said they knew nothing about this service and then proceeded to tell me that they do not provide quotes without scheduling an appointment and paying the $80 dispatch fee. read more

if there were negative stars , that's what they would get for this company , way over priced on everything ., they should pay attention to who they are dealing with , because not everyone is naïve , or stupid , and you shouldn't pay $700 for something that isn't fixed and they're gonna charge you again for for the call service call . and suck a dick for this company blows I'd rather lose the 700 and call you back piece of shit, hope everyone reads this can I rip off so many people so many times you gotta give some people break buddy read more

Really disappointed. I took nine months to choose a contractor for a 25k+ project, and though I actually liked/trusted another company, I chose this one because the sales guy said one thing that made more sense to me than the other company. Fast forward, the installation is done, and a part does not work, which would not normally be a huge deal BUT I have called to follow up....no response. I was told TWICE that the service manager would call me the same day to advise me when the part would be installed (since the system was installed 6 weeks ago) and no one has contacted me. Meanwhile, the second payment is due on a system that I have been unable to use and the warranty has begun to run. Freakin ridiculous. I should have gone with the other company. read more

I called Bovio about 6 weeks before and they provided excellent customer service at an excellent price for a leak with a bathroom shower. I left a very positive review for Bovio then. This time around my daughter called me I was at work and told me water is squirting from underneath the bathroom sink. I figured I would call Bovio again, since I just had a very good experience. When I got home, I saw I could repair this myself by replacing the hot water faucet hose where the water was squirting from. I decided to keep the appointment since I like to support local businesses. Bovio arrived on time for the appointment but the plumber said he will have to replace the faucet since the hot water hose is connected to the faucet. The estimate was $535 installed. I would've settled for $300. $535 just seemed too high. Regardless, it took me 10 minutes to remove the existing faucet. I picked up a nickel faucet at Lowe's on sale for $65 and the faucet hoses cost me another $12. I installed the new faucet in less than 30 minutes. Bovio charged me $75 for the visit but I knew that in advance. Their customer service is still pretty good but with the estimate for this job, the price was just too high. I will call them again when future issues arise. read more

Bovio Rubino Service - Insulation Installation Near Me - Sicklerville, New Jersey

Bovio Rubino bought the company I used to have my service contract with and told me not to worry, I was still covered under the same agreement. Well, that's not the case. They now make me buy my own air filters that used to be included with the tune up. They claim it's because it's a non-standard size but, they don't credit me for the standard size. What's included in the seasonal service has also changed. They no longer perform any maintenance on my outside unit and don't check my pressures. It's a shame because the one technician, who has been servicing my system for years when it was the company they bought, does a phenomenal job. He is just instructed to do less now. My service contract is up in the spring and that is where I'm going to part ways with Bovio Rubino. read more

I woke up this morning and my house was cold so I checked the heater and it was not the temperature that was set on the thermostat so I found out that the heater was not working and I called Bovio and they are open 24 hours a day and the called with in an hour of me calling the man told me that he would be here between 12 & 2 he got here at 1:30 and went right to work he found out what was wrong explained it to me so I would know exactly what was wrong he fixed the problem. He was nice and very helpful I give them a five stars for promptness and his knowledge of the problem and the price wasn't that bad either. I would recommend them to anyone. read more

I have not had to use them yet but can comment on my encounters on a future purchase. Sales rep came out and explained everything. When I had questions, follow up questions, he promptly answered them and explained everything in detail and no high pressure sales tactics, just provided the information on terns I could understand. They carry only high-quality items and I would feel very comfortable using this company when I do have to get my furnace and air-conditioning replaced which will be soon( been putting off as long as I can):). My encounter with Bovio has been very professional, prompt response and detailed understandable answers to questions. read more

Unbelievably good experience. From the beginning, I could tell it was going to be a comfortable company to work with. Tom, who left me with my quote was the perfect person for me to talk to. He explained in detail what they were going to do and why they were the right options for me and my home. Someone else left a review about him seeming to be like an old friend giving advice, this is beyond accurate. Great guy to work with. Then comes the install crew. Shoutout to Damien, Robert, and Daniel. They took their time, didn't rush the job when it started to get late and continued to provide me with the customer service I hoped to have. They let me ask dumb questions and answered them politely without making me feel like a dope (which I am in the HVAC knowledge department). They explained everything in depth and made sure I was comfortable before leaving. This was an expensive project but considering how much I like the product, people, and service, it was well worth it. I look forward to getting more work done by Bovio in the future. Your people are the reason more than the product that I will use Bovio in the future. read more

Called 8:30 Sunday morning and immediately got an answering service. Was called back within the hour and spoke to Tom. He arrived within a half hour and immediately set out to find the source of our major leak. He found the issue and completed the repair quickly. Great response, service and work. And our Golden Retriever loved him too! read more

They installed my Ductless split a.c. in 2 days. Quick turn around. Very professional. John provided an excellent design that Pat and the installation crew modified when my quirky old house threw them a curve ball. Great job!!! read more

I called up this morning and they told me that someone would be there between 9-12pm and they arrived in about 30 minutes!! Tom was very professional and informative. I recommend you give them a chance to provide you the same great service. read more

I had a problem with a whole house humidifier in my home. As scheduled, Bovio called me this morning and told me a technician would be over my house between 12 & 4 pm. I received a text message with the technicians photo, followed about an hour later with his appt at about 12:20. The tech, Damian was excellent! It was a minor repair, and he explained everything he was doing to repair the system. The price was very fair, and the service was great. Damian even put booties on before coming into my house! Will definitely call Bovio again if I have any more need for assistance. read more

Overpriced. Service was fine but $570 for a two hour job.

This place is a RIP-OFF! I had a problem with my AC unit and called them because they were listed as being local to my area (5 miles) and I like supporting local businesses. But when the tech arrived the first question he asked was how did I hear about them and I told him the company came up as local business. He then told me that there was no local office and they were actually 40 miles away! At any rate he told me that I needed a fan motor and gave me an estimate of $640 and I agreed. He switched the motors and then told me that I needed a computer board. He said that would be another $600 and they would give me a call to arrange it. In the meantime he hotwired my new motor. Well the next day they sent an email quoting the price but before I could even respond the new motor burned out! I called them to ask for someone to come out ant they said that they wouldn't come out until I authorized the payment for the computer board to be installed. I explained to her that the motor was burning and I had to shut off my system and she said yes that could happen. So I asked her why would they do that if they knew the motor would go out and she said so I could have air. I would never have authorized that knowing that the motor could go out in a day! Such HORRIBLE customer service! read more

Thought they were too expensive. "Flat rate pricing" I was told (after the job). I thought it would be an hourly rate, plus parts. Worked out to be over $300/hour labor rate. I think flat rate pricing, rather than hourly, is a poor business practice. read more

If I could give zero stars.........So, our furnace is 20 years old and our air conditioner is 10, and as an engineer I thought both of these devices are at the end of their useful life. My neighbor had bought their beach home from one of the partners and assured me I needed a quote for the system replacement. The company sent out a sales associate named Frank. Frank was very personable, but was very interested in selling me what he wanted to sell (high efficiency, expensive equipment), and not very interested in solving my problem. I waited for the second contractor to bid who happened to be the Trane distributor, and he brought to my attention that the building code required 48" clearance for the high efficiency units and that he would stay away from them. I contacted "Frank", who responded "If Trane can't install it, we can't either.". I was impressed. The third contractor came out and said that the actual code required 12" clearance. I responded to Frank again, who then responded. Yes, that contractor is right. I can install the high efficiency unit. I got another proposal from Frank which was higher than the Trane unit which I didn't expect. As luck would have it, our A/C failed, so I had to make a decision. Trane was my first choice, Frank who sells Carrier was my second, and Rheem was third. My wife and I applied for SJ Gas financing and was approved. When I contacted "Frank", he then told me the loan was not correct, blah blah blah. At this point, I was done with Bovio Rubino, and executed the contractor with the Rheem distributor. In summary, Frank did not care about construction codes or did not know--so that is always a good indicator of the quality of work you would expect. The financing issue--well, I just told Frank to get a job at Comcast. He would probably be a manager there. I would never get a quote from Bovio for anything. It was probably the worst experience of my life from a contractor. read more

Had Bovio replace our heater and central A.C. unit. The install crew did a great job and it was an excellent experience going with Bovio.If I could give them a rating higher than 5 stars I would. read more

Very disappointed. My pilot light wouldn't stay lit. The tech took the pilot light apart, put back in my old thermocoupler telling me the new one was wrong, cleaned the old thermocoupler up, put it back together, it still didn't work. Didn't check any of the sensors As in using any type or meter to check it's continuity and totally bypassed that pilot light wasn't lighting. I went upstairs assuming he was messing with the pilot light still. He called me down to show me my blower motor blower out telling me my heat exchange is bad, and "condemned" my system. They said they could not work on it because of the bad heat exchange and company policy says they are not allowed. Fair enough at that time. He went straight to telling me I need a new system. Again, totally bypassing my pilot light not lighting. I let it go and called another local place. He walked in, I had it all open already, tried to light it and said the flame isn't high enough and as he was working explained how the thermocoupler actually worked. He took it out, put back in my new thermocoupler, the one they told me was the wrong one, cleaned out the pilot light port, it started right up. He shut it down and did a couple things to check the heat exchange and said he didn't believe there was any cracks. He did mention it's old and would recommend get a new more efficient system at some point which I already knew. He only charged $20 for his visit. Maybe because he is a neighborhood guy. But It was a waste of $75.00.that Bavio charged me. I did call and They did offer the money back but I said I didn't want it back. I wanted the service I paid for. I did not accept a refund because it wasn't about the money. It was about them just trying to push me to a new system. There is no doubt the service guy was nice and professional. I just felt I was taken for. read more

Bovio (Jim) came out to give an estimate for repairing a waterline for new dishwasher installation and connecting gas line for stove. (Jim was on time even a little early). Bovio was able to schedule service next day. Steve was tech and showed up in scheduled window and polite. He fixed my waterline connection and installed my gas line for stove. Checked stove and dishwasher to ensure they worked. In addition, Steve checked my water heater for free and offered some advice n other plumbing needs. All in all very happy happy with the service and would recommend them. Felt pricing was a little high $391 for 1 hr of labor and parts, but got what I needed done, on-time, done right, wife is happy!! read more

From Tom, the sales rep, to Robert, the technician, Bovio exceeded my expectations. Unlike two other companies I interviewed, Tom did not pressure me into choosing my new system and advised me as if I were an old friend. Bovio's price was honest with no add ons. Robert was patient and outstanding. Unfortunately, he had to replace coils in the crawl space and installing the new furnace and AC took all day. Excellent work and service, read more

Super fast, professional, rationally priced and great plumbing service! Bovio will be strongly recommended by me!

We are getting energy upgrades at our new home. We used Bovio in the past and we were very satisfied with their service. They were on time, and replaced an old water heater and added an air purifier. They were respectful of my home, laying tarp over new rugs and floor prior starting their work. Another team worked insulating our crawlspace. All workers were very knowledgable in their jobs read more

I requested a quote via yelp around 8 am and they came out by about 12:30 to my home and fixed all of the little things I needed done around my house (ran a line for my ice machine, put up a new shower head, fixed my toilet and bled out my cold water line). My technician was very friendly and recommended some other things to me as well. read more

We called Bovio when one of air conditioners wasn't working properly. The technician clearly explained the issue and how it needed to be fixed. He was courteous and efficient. I would definitely recommend Bovio. read more

We contacted Bovio after our hot water heater broke. They came out same day to diagnose the problem. A special part needed to be ordered to fix the issue. The company ordered the part but there was a mix up and our part was delayed over a week. The owner contacted us and quickly rectified the situation. They also provided a discount because they understand the importance of customer satisfaction. I highly recommend, they turned a stressful situation into a positive experience. read more

We selected Bovio after interviewing two other companies for our conversion from oil to gas. Bovio listened to our requirements and concerns while providing several options for the new furnace and AC units. They also assisted with the 'rebates' and the paperwork with SJ Gas. We actually called them a second time to install the gas line to the range and the water line to the new fridge. Finally, their technicians are proficient and worked diligently to meet their schedule. Sincerely, Robert M. in Sewell, NJ read more