Was looking for a reliable HVAC small company to perform routine maintenance on my AC. A family member recommended A&R HVAC so I decided to try them. They came as promised and performed the maintenance promptly and considerably less than I had previously paid the larger HVAC companies I used. I plan to use them for all my future HVAC needs. read more

Good quality work. Punctual, professional and honesty. I would not hesitate to recommend anyone to A&R.

We had a window frame from 4:30-5:00pm, we waited, 5:15, 5,30, finally 5:45 we called this man ( the owner!) And ask where he was, he literally said he forgot to put us in his book!! Then said that he was at the bank and ask if he could possibly come tomorrow instead. My husband told him that we needed our ac taken care of today, at least looked at, So he pulled up at 6:15, as I was standing outside on my front step, he proceeded to grab his work bag, turned and looked at me to say hello. I said " you know a common courtesy call stating that you were running late would have been nice" He turned to me and as he tossed his bag back in his van, He said " goodbye" This OWNER didn't want to come in the first place, obviously! And had us just waiting around, yet he would of never shown up at all. I turned to him and said " wow", your great!" Their site states how they are known for their expertise and reliable service!!.... Nothing about this man in this picture is reliable, he is an unprofessional, inconsiderate, and very unreliable!!. You make your customers wait, that HAVE an appointment, like our time is not important, I think it's time for you to retire because you obviously have no respect for customers... You know, the ones they kept you in business!!!. This OWNER, of this company is a disgrace! Thus contractor was from Barrington NJ , On Austin Ave. read more

hi my name is steve a&r is your best bet eric was very honest and fixed my air the same day, he also saved me a lot of money so i would call a&r for sure. read more

Horrible experience. Had an appointment for 7pm and our home is in the town next door to their business location. At 7:10 pm they hadn't shown so I called to see where they were. The owner Eric said that he forgot to take down my phone number during my initial call and that he wanted to reschedule for tomorrow because there were still 2 calls ahead of ours. I made plans to be here at that time, but that was apparently not a concern of the owner. Not to mention that they ignored a call of our a year ago - yet I gave them another chance. Absolutely horrible customer service. Would not recommend this company. read more

On July 15, at the start of the heat wave, our central air system stopped blowing cold air. I called a major company, "H", and the technician replaced the outdoor unit capacitor and hard start unit, charged us nearly $425, stated that both units needed to be replaced, that systems only last 10 years, that both the outdoor unit and indoor air handler needed to be replaced due to a change in the compressor gas, and conveniently made an appointment for a sales rep to quote new units. Within an hour and a half, the outdoor unit began to periodically vibrate loudly followed by a loud electrical humming noise. The compressor once again shut down and failed to generate cold air. This left us to continue to endure the intolerable indoor temperature of 86 degrees. Anticipating a major investment, we called A & R the next morning. The owner, Eric, examined the outdoor compressor unit and found the hard start installed by "H" was defective and that the relay was sticking. This caused start winding in the compressor and not to disengage resulting in the compressor overheating and shutting down. He removed the hard start and after the unit ran for 20 minutes and generated cold air, they cleaned the condenser (fins) which is a simple maintenance task that "H" should have performed had they not been trying to sell complete central air systems. The unit has been working flawlessly ever since and they even called the next day to check on us. The service call cost only $90.95 including sales tax. He further informed us that our R22 compressor unit could be replaced without replacing the air handler for a cost of $1,600 to $2,400. We have researched central air systems since then and found that even HVAC pros say that all brands are the same, with the same components and operation, merely varying in price due to the brand. We cannot thank Eric at A&R enough for his honesty and excellent service. We are very grateful to him for saving us between $13,595 and $18,540 which is the amount "H" quoted to replace the whole thing. Please do not hesitate to call A&R. Eric is a very experienced professional, honest, prompt, and a nice person. Please DO hesitate to call "H" who were intentionally incompetent and unfairly took advantage of the heat wave in order to sell a central air unit. read more

Very prompt and professional. We had a small problem so it was less than $100!!! We are new to the area and I'm glad that we have found a reliable and honest HVAC company. Thanks!! read more

Excellent service!! I called and within 30 minutes he showed up at my house, he assessed the problem and was very honest about the repair. He got my central air unit to work but as my husband had already assessed it needs to be replaced. He gave us a good price for the replacement unit and discounted the temporary work he did today. I highly recommend him. read more

If you're looking for an honest, competent and accountable air conditioning and heating unit technician, meet Eric. He is the owner of A&R. The storm we had a couple of days ago messed up my air-conditioning unit. I called an emergency air-conditioning technician to come and look at it at night. Despite the fact that my air conditioning unit is less than a year old, this so called technician was more interested in selling me new products and services than actually fixing the problem. Sure enough, within 24 hours my air conditioning unit stopped working again. I called my neighbor for recommendations and he immediately suggested I reach out to Eric. Eric came within two hours to diagnose the problem and fixed it within 30 minutes. The previous technician had apparently messed up all the wires. All I can tell you is that Eric was thorough and very open about his fees. No hassle, no BS. He is local and has been a technician for 35 years. I highly recommend him. read more

Do your homework before hiring this company to do anything, they sold me a heating and air conditioning unit in 2012 that can't keep my house warm even in Nov and Dec, let alone Jan and Feb. The unit runs and runs and runs non stop. The first time they came out to examine the unit they told me to put the unit in emergency heat mode when it is below 28 degrees. After doing that for 2 years now something called a TXV is broken and while it is under manufacture warranty they want another $650 dollars to repair it. My suggestion is for anyone considering using this company take their quote and compare it with some of the other contractors in the area. They either A. recommended an inadequate product, which means their technicians are incompetent, or B. incorrectly installed a product and now refuse to service it. Either way avoid these guys especially the ones down in Baltimore. read more

Great service! Our AC stopped blowing cold air in this horrible heat wave, and we have a newborn in the house, so I was getting nervous. I called on a Sunday and he said he would be right over. It was fixed within 20 minutes of my call - much faster than I expected! Phew! And thanks! read more

Eric has been helping us since past 22 years with all our air conditioner and heater needs and beyond. He has many talents and skills and being an architect, he helped me design an addition to our house. Eric is a thorough gentleman, dependable and soft-spoken. He always attends to our needs with a short notice despite being so busy with his own priorities. To me, he is not just a skilled technician, but a great friend whom I can count on anytime as I feel rest assured that he will take care of us without much waiting. His rates are very reasonable and he provides quality work. He takes great pride in workmanship and holds high business ethics. I highly recommend Eric without any reservations. read more

These guys are wonderful! We have a home warranty (came with the home purchase, and it's a joke), so they sent out their hvac company when we called about a leak. The guys came once, tooled around for a bit, didn't even open up the unit, and then charged us $50 and called it fixed. Two days later it was leaking again. We called them to come back, and they (again, without even opening the unit) decided that a bunch of parts needed to be replaced. Then they said the warranty company wouldn't cover most of it because our unit is too old. They quoted us $1500+. I said screw that, and called A&R after seeing other positive reviews. They came out the very next day, actually looked to see what the problem was, fixed it, and said that they would only charge us for service! They also said that if the problem persists, they'll come back ASAP to discuss other options. I'm assuming we'll need a new heater/ac unit at some point, and I know who I'll be calling! They are also super nice!!! read more

this winter we had two days of no heat in our house waiting for a service company to show up finally we got sick of there excuses and called a&r eric came out and within five minutes he had our furnace up and running and didn't even charge us we are going to call him back this spring to install a complete system as our unit is over 30 years old he gave us a price to do the complete job which was very reasonable read more