I brought a piece of furniture with incredible sentimental value to Chris and Regina, and it was…read moretreated with nothing but respect the entire time. First off, the chair was picked up and handled extremely well by their staff. Chris did let me know that there would be a charge, but was extremely reasonable about it. They worked with me to confirm that the fabric that I picked was good for its use, and confirmed my timeline so they could wait and place my fabric order alongside a larger order to save me some money. (Which they did!) Chris called every time there was an issue, or even something he recommended but wasn't absolutely necessary - just to ensure I got exactly what I wanted. They even saved the old fabric and made a pillow for me, not a lot of places I called would do that. In the end, my chair (and the pillow) turned out better than I could have ever hoped. The foam and springs have been fixed, and the legs have been given new life. The upholstery itself is incredible. The seams and finishes are so well done, I'm amazed. I'd go back in a heartbeat.

Outstanding, professional customer service. Impeccable workmanship. I had an old chair…read morerefurbished and the seat cushion restored and upholstered. I highly recommend their services.

TAKE MY ADVICE AND DON'T USE THIS VENDOR. THE QUALITY OF THE WORK WAS AWFUL AND THEY ARE DISHONEST…read more I took them to small claims court and the judge ordered them to pay me $500. They didn't pay and are now in violation of a court order. I brought in three upholstered chairs and a sofa to be recovered, based on a referral and Yelp. One of the chairs was returned and curved piece of wood that formed the leg and the chair fell off the first time I tried to pick it up to move it. The the cover for the back was crooked and Raphael said he didn't know how to fix it. I got out some pins and showed him how it could be done. He took it to fix it and I haven't seen it since. The fabric around that arm was puckered, but he used so much glue to reattach it I'm afraid the if I try to have the wood removed it will destroy the chair. I had 2 other upholstered chairs. First the back covers were to small, then they were too big, then they were different lengths. The biggest problem was the sofa. Thsere were numerous problems. Every time I pointed out a problem Rafael would say, "That's a problem and it should be fixed." The cushions hung out 4" beyond the frame and beige zippers were used with dark grey fabric. He explained that the overhand happened because the stuffing should have been replaced. I told him that since I'm not a professional, I took his word for what was causing the problem. I asked why the people working on the piece hadn't told me about this problem, because if they had I would have immediately authorized them to replace the foam. He said some of the people who do the work are better than others, and my work had been done by the less competent people. I asked if he could have the better qualified people redo the work. He said this was not possible because the more competent people wouldn't work on jobs that other people had not done properly. I asked if this meant that the furniture would be given back to the people who had already worked on my furniture, and he said, "yes". I then asked why they would do a better job this time and he had no answer. It didn't make sense to me that if the people who had messed up the job originally would magically do a better job now. No answer. During this period, I had numerous conversations with his customer service person. Almost every time I called her, she told me that she understood my problem but couldn't reach the boss who would make the decision. She also told me that I was a patient, reasonable person and she was sorry she couldn't help me better. Eventually, in November, the customer service person told me that the boss had agreed that he pay for me to have the piece recovered some place else. At this point I had to buy new fabric and find another company to do the work. Once the work was complete, I submitted copies of the invoices for the fabric and the work and followed up with 2 calls last week. NO RESPONSE. By the dates on the emails, you can see this continued for over 5 months. I AM TRYING TO TAKE THEM TO SMALL CLAIMS COURT, BUT THEY ARE IGNORING SUBPOENAS. I AM OUT AMOST $3,000.

AFC Upholstery was the worst decorating experience I've ever had, and I'm an old hat at this! On…read moreJanuary 29th, I brought in two couch seat cushions I wanted to be copied and five pillows. I wanted to have my beach cottage ready for the summer. I was told it would be 4 - 6 weeks. I called weekly after that. Excuse after excuse. I also brought in an authentic mid- centry setee on February 4th. Again I was told it would be 4 - 6 weeks. This week, I picked up both on October 4th. I was working with Tom. He has now retired, my guess, after all his screwups. Once I picked up my orders, Cindy was now in charge and could find my settee and fabric. That took another couple of weeks. I had to send pictures. Cindy didn't want to attach blame, but I was totally screwed. Not only did I call, but I also went in. Tom would tell me I was next. I asked Cindy was the only January or February order, and she said I was by far the last one received. I'm a nice person. I keep playing over and over again what I did to piss Tom off. Then I realized it was b/c I WAS nice, and he could get away with me. I didn't want to be firm for fear they would screw me over. Who knew, being nice did exactly what I was trying to avoid! Maybe it will be better with Cindy, but I have no intention of giving them any more of my business!

Pender's did an amazing job restoring both a coffee table and a dining room chair for us. The chair…read morewas literally in pieces when they picked it up, and they were able to rebuild it, fill in a large section of missing wood, and match the color and texture of the finish so well that you would never know it had been damaged. The craftsmanship and attention to detail were impressive. They also refinished our coffee table, which had several drink stains on the surface, and made the top look completely new again. The final result exceeded our expectations. I would absolutely recommend them to anyone needing furniture repair or refinishing.

We called Pender's to examine several antique pieces that had been damaged in moving. He had been…read morehighly recommended to us. He came promptly, repaired some pieces on site, carried some pieces back to office for work and gave valuable advice on care of our antiques. His office gave us a quote which was fair and proved accurate. We were vary pleased with repair work which was done in a timely manner. David is very knowledgable and a great resource. Highly recommended.

They did a great job. It just took a little longer anticipated…read more I was able to change the look of my furniture for the cost of buying one piece. Thanks Abraham

They did a great job with antique chairs I wanted recovered. It was a reasonable turnaround time,…read moreabout three weeks and a very reasonable price. Mr. Zaga was also very nice to work with. I would highly recommend!

Recently we used Parker upholstery, Clayton, NC to reupholster our living room club chairs and sofa…read moreas well as the seat cushions on our dining room chairs. This company came highly recommended by a neighbor and friends who had used the services of Earl Parker. Earl is the nicest guy you will ever meet. His character and customer service is unmatched. His prices are very fair. When he took the furniture he promised a return date that he met. We couldn't be happier with the quality of their work. I highly recommend Parker Upholstery for your reupholstery needs.

Forgot to pick up furniture, no apology, hassled with me about rescheduling. Clearly wasn't…read moreinterested in my business. Not worth the trouble.

We've used other upholsterers for projects off and on over the years- recovering this or that, and…read moreABZ comes out head and shoulders above the other three+ places in the Triangle we have used. We brought in a project, an antique hassock that a friend had gifted us with a storied past: it was purchased by her late father-in-law when he was stationed in post-war Morocco. The bottom of the hassock (calfskin?) was worn, and the ancient cotton batting was falling out. ABZ to the rescue. They stitched on a full-coverage patch that should last another 70 years, and blended in the stitching to make sure that the original craftsmanship wasn't obscured in the slightest. From drop off to pickup was less than a week, and their call to let us know that it was complete was a complete and pleasant surprise. Pricing? Horribly reasonable for custom work. It looks like they do both furniture and a lot of boat upholstery, too. If you have a project in the Triangle, I'd call them first. I don't think you'll be disappointed.

Absolutely perfect - from picking out fabric, communication throughout, and amazing workmanship and…read moredelivery, I could not be more pleased with abz. Will definitely use again on my next project!

Best did an amazing job reupholstering a bench for me. They picked it up and brought it back within…read more2 days. Service was excellent and friendly. Will definitely use them again!

Very poor quality work. The pillows I ordered have all kinds of bumps and rumples where they…read moreshouldn't and one even has stains on it! Shockingly bad work. When we asked to have the work improved, they tried, but none of the issues were resolved. All of my fabric has been ruined and I need to start over again at my own expense. Terrible!

A year ago my wife and I were at the Raleigh market and she fell in love with this table. She…read moretalked about it for a year. It was one of the first things we purchased after moving out of our apartment and into our home. The staff was friendly and very helpful when deciding on colors and seats. They were able to squeeze us in for a quick delivery. We highly recommend!!

I just got my custom office furniture yesterday. It is even better than I dreamed. I sketched a…read moredrawing for what I needed and they created it exactly as I envisioned it. I have other pieces from Rustic Restorations, a dining table, chairs, China hutch, bar stools. I love the solid wood creations. Thanks to Chad and Phil for helping me through the process. The best craftsmanship and customer service! They can create most anything! If you need solid wood furniture this is the place to go!