I have had minor and major collision work done here. Estimates are quick and accurate. Jobs…read morecompleted in a timely fashion. Bill Harris (owner) is good at keeping the customer in the loop during repairs. I had two small issues arise after major body work; a quick phone call and 20 minute visit at my convenience fixed the issues.

David London was our sales representative for our recent purchase from Thayer. He was a wonderful…read moresalesman, extremely personable and knowledgeable as well as helpful from start to finish. He even told me to call him when I'm ready to schedule an oil change or any other service and he will assist with scheduling. Purchasing a vehicle can be stressful and tiring but this was a pleasurable experience all around! Thank you Thayer Ford and thank you David London!

Thank you for your assistance in my purchase from you recently. You were extremely helpful before,…read moreduring and after the sale was finalized. Your salesman, Tommy, was extremely helpful throughout, and a special hats off to him for being the supreme salesman. Top notch in every way.

The owner Tracy is by far the most trustworthy and honest mechanic in all of Toledo. He will do…read moreanything and everything in his power what it takes to solve your issue and help fix other auto shops problems without hesitation. He is the only one out of seven auto repair shops in Toledo that fixed my problem, the problem originated from Warren Street Garage who messed up my car and then told me not to bring it back because they don't work on my make model car. But this place is amazing and honest he will not charge you just to charge you he won't charge you unless he fixes your problem. Unlike other places that use machines he uses his wits and his mind and good old fashioned hard work to find your problem and he will go deep until he finds it. He found out a problem on my car by getting down and dirty where anybody and everybody also would not do. Thank you for giving me my car back you're the best Tracy. From Jason 2003 Gold Jaguar S type

These guys scammed my wife and I. They had our vehicle for almost three weeks for a timing belt…read morechange. A lot of run around and got the car back. Clips were broke off power steering resivoir and kept loosing fluid. The we lost heat due to hose connector being broken and not hold sealed to pipe on engine at all. Spit out coolant everywhere which soaked the new belt. Also found damage to upper timing cover, hose opening cut out and melt marks nearby in plastic. Mountings for engine and transmission computer housing broken/missing and computer mountings not secured. No low coolant light came on when the level dropped because the level sensor is plugged into the connector for the computer housing fan and the fan is plugged into the sensor connector. Had it been warmer outside there would have been a very high potential for overheating and engine damage with little to no warning due to the level sensor being connected up improperly. Owner denied paying me back for the "service" I paid them to do right. Then got stuck paying dealership to fix all the screw ups. Thanks Import Automotive for screwing up my vehicle and the financial situation you put my family in with a baby on the way. Great job guys!!

Excellent. We were so pleased with Jackson Automotive. Honesty, rings true. In addition, the…read moreowners thoughtfulness and sincerity about what was mechanically not sound with our car, his methods of fixing it, and his professional demeanor. This is our new garage!

Thanks so much for squeezing us in. We were in our way thru Toledo and had our AC go out on a super…read morehot day. We called on the off chance there might be openings for a walk in. Mot only did you get us in and out in like 30 min , but everyone was super friendly and polite and the cost was super reasonable. Really really appreciate the help!

Great service at a good price. Half the price of other Chrysler dealers in my area for an oil…read morechange. I have paid almost double at other places. Thank you for the fast and prompt service.

I was VERY disappointed when I tried to get service on my 2021 Jeep, was having issues with screen…read morenot working no AC, no turn signals. I was told I would have to have it towed, then I stated I could drive only short distance and motor lights and wipers working. Then I was told it would be next month before they could give me an appointment. I have only owned this SUV less than a month, and I did not purchase it at this (my local)dealer. When I purchased it I was told I could take it to any Jeep dealer for service and repairs. I have had Chevy's in the past and used Thayer for service as recently as last week they got me me took care of my truck quickly and were very helpful. Sad Jeep not same!

Do not use this business unless you need a simple service like an oil change or minor maintenance…read more I was not familiar with auto shops in this area as a newer resident, and a neighbor recommended them. I was initially impressed with the free towing of my pickup when my starter went out. It was repaired with no problem. However, I took it back to Greer when I had some other issues with my truck due to overheating. I was told I needed a new intake manifold, so I was quoted $1500. Then I received a call that it was going to cost more, around $600, due to labor hours, because they ran into issues. So long story short, the truck was not completely repaired correctly, and I had to keep putting antifreeze in it as there was a leak somewhere. So, someone must not have known how to work on a Ford because now I have a blown head gasket, and the vehicle is dead. Since Greer's mechanic had the engine completely torn down to fix an issue, everything should have been checked. In my opinion, they threw it back together when they "ran into issues" and did not know how to fix a Ford. All someone had to do was let me know what the problem was, or if it was more than they could handle.

First class service!! Picked up truck, fixed it and notified me when complete. They called and told…read moreme every that needed repaired and things that could wait. Very knowledgeable and explained everything!! .

I did my research on the internet and many people recommended Express Transmissions. Spoke to…read moretheir manager and was impressed by his professionalism. We talked about upgrading the clutch since the standard Ford clutch lasted only 28,000 miles. He gave me his recommendation on an aftermarket clutch which he stated he had installed on other Shelby GT 500. After readings reviews on his recommended clutch, I purchased the clutch kit and Express installed it. The final price was under their estimate. Professional, friendly and fair. Hopefully I will not need them again, but highly recommend them for any repIrs relating to transmissions

Highly recommended. Honest and straight forward. After another shop misdiagnosed a…read more"major"transmission issue, they investigated, identified the error and resolved the issue promptly. They could have ran up a large bill and I wouldn't have been the wiser. I will recommend them to friends and family.

After having been a loyal Thayer customer for years (up until this happened), when my dad died and…read moreleft me his 20 year old sports car, of course I took it to Thayer for detailing, an oil change, adjusting a rocker panel, and replacing the window motor on the passenger side. The first time I got it back, the rocker panel was not fixed (later they explained why, and that was fine). It was not properly detailed, windows not clean and the whole back of the car was never even vacuumed. My husband pointed this out to the service manager, who did not care, offer to fix it, etc. They also lost the driver's floormat (it was there when I dropped it off, but not when I picked it up). Service manager said they hang them up on the wall to clean them, then put it back in. Basically, you are SOL. Again, didn't care, very rude and condescending. So I'll be paying to replace that. Also, the driver's door panel around the handle was loose when we picked it up, my husband had to tighten the screw. That's when we noticed the over an inch long crack on the inside of the driver's door by the window. Service manager insisted they never touched that door, of course. Obviously, it appeared that someone perhaps removed that door panel to see how it went in on the passenger side and broke it putting it back together. When we brought the car back the second time, my husband pointed it out to the service manager. Nope, they never touched the door, was the only response we got. I have been in and around that car for 20 years, and there was never a crack there before it went to Thayer. So, I'll be paying to replace that, as well. Also, now the "service engine soon" light is on, so whatever they did during the process of the oil change, I'll be paying to fix that, too. So disgusted, and have never had a "service manager" treat me so poorly, both over the phone, and in person. Up until this all transpired, I would have given them a glowing review.

We called in September to make a service appointment for some minor repairs. On the phone, they…read moregave us the date October 10th. There was no text or email follow-up. When we dropped off on October 10th, they said that we had missed our appointment. There was no phone call or attempt made to contact us between when we made the appointment and when we were told we had missed it. Then we were told we couldn't schedule again for a month and a half. Extremely unprofessional for a dealership service center.