Great service at a good price. Half the price of other Chrysler dealers in my area for an oil change. I have paid almost double at other places. Thank you for the fast and prompt service. read more

I was VERY disappointed when I tried to get service on my 2021 Jeep, was having issues with screen not working no AC, no turn signals. I was told I would have to have it towed, then I stated I could drive only short distance and motor lights and wipers working. Then I was told it would be next month before they could give me an appointment. I have only owned this SUV less than a month, and I did not purchase it at this (my local)dealer. When I purchased it I was told I could take it to any Jeep dealer for service and repairs. I have had Chevy's in the past and used Thayer for service as recently as last week they got me me took care of my truck quickly and were very helpful. Sad Jeep not same! read more

Many Thanks to: Travis Glick Arika Patterson They made my car buying experience Great. I give those two my highest regards Jason Cullen read more

Service was awful! I would not recommend! Service Manager would not stand behind the warranted work that they had done prior on our Jeep & he argued with us about it. He was rude instead of helpful! We've had several cars serviced there through the years... we've never been treated so badly! Tried to speak with owner to let him know about our bad experience, but they said he was in a meeting....he would call us... no phone call yet & no accountability! We picked up our car & found someone else to do the work that cares about customer service! read more

This is an updated review. First of all, regardless of the prior circumstances that led to my most recent encounter with the Thayer's service department, I can say with 100% certainty that this is the best customer service experience I have ever had in my life. The service manager Joe exceeded my expectations: he consistently communicated with me what was going on with my vehicle, he was able to obtain a loaner vehicle for me to drive while mine was being repaired, and took appropriate action to correct repairs that were previously misdiagnosed or incorrectly made. It also was apparent the technician who worked on my vehicle really cared about getting to the root cause of the problem and put a lot of time and thought into figuring out what was really wrong with my vehicle. I do wish my concerns were addressed sooner and/or taken more seriously in visits leading up to my most recent repair. I think that would have saved myself and Thayer a lot of time and money in the long run. In the end, I know dealerships sometimes get a bad wrap. I can tell you with confidence that no other auto repair shop would have done what Thayer did for me. Top notch customer service. They have earned a customer for life. read more

I am writing as the manager of a funeral home in Metro Detroit. We were in the process of transporting a decedent to another funeral home in Kentucky when our vehicle lost power on the freeway. Upon limping the vehicle into Thayer and my driver explaining our dilemma, the staff immediately understood the gravity of the situation and went into action. Within two hours our vehicle was diagnosed, parts were replaced and we were back on the road. It is with great thanks that I write this and I would recommend Thayer Chrysler Dodge Jeep Ram whole heartedly. read more

ONLY POSTING A STAR BECAUSE IM BEING REQUIRED TO! Took my vehicle in for an oil change in December, left with other issues. Reported issues and was told oh it's an air pocket it will work itself out it's fine. It wasn't! Service failed to bleed the line after changing my thermostat and that caused water sloshing in dash which then lead to a "leaking" radiator. Only to have my radiator go out and now no one at Thayer will admit fault despite being told by service manager that the sloshing did lead to the failed radiator. But never did I have my radiator leaking from January 2023- April 2023. I brought it back in 3/4 after oil change in December because check engine came on and that's was the "thermostat". Never was a multipoint inspection done on my car either time brought in so things were missed and things were not done properly. Especially when I stated in December when I came to a stop my vehicle did a sputter, which could have been spark plugs, instead they readjusted my brake calipers because they documented it something completely inaccurate of what I originally stated. That could have been something going on with my radiator then, who knows because NOTHING was done properly from the beginning. So now Thayer CDJR will not take responsibility for the lack of care or the lack of returning phone calls when first reported about water sloshing. This is not how you maintain integrity! When changing the thermostat they never burped the system hence the air pocket! But again Thayer service or Ryan Thayer will not accept ownership. I was then told I was lying about things, when I said I don't drive my car. I said I barely drive my car, 1000 since January is barely! But I'm a liar according to him, very professional. I then asked for my referral fees, I sent at least 7 people there to buy cars and he refuses. He say he has no way to look them up, Nevermind it's my family! I was also told by Lyndsay the service manager to have my tow bill submitted to her and it would be taken care of, I confirmed multiple times now I'm responsible for a $202 bill. However if I remove my Google review the tow bill would be paid, per Ryan Thayer. Great dealership huh??? read more