I bought a canvas drop cloth from here a couple of days ago and went to return it today. Unopened…read morepackage and had my receipt. They wouldn't give me my money back! The counter guy said I would need to open an account which they would credit. Then I could use the funds the next time I went in. This wasn't a favourable option as I knew then I wasn't ever going back Aside from the bogus return policy, this business seems to be falling on hard times. With the old green van surrounded by garbage that's been in their parking lot for months, it's hard to focus on the "prestige" of Benjamin Moore paint when it's the same as everyone else's...yet 20% more expensive.

I've painted quite a few houses with Benjamin Moore paints as they have consistently provided great…read morequality paints and their colours are true and trustworthy. In all my dealings with various BM franchises I have always experienced helpful, friendly, knowledgeable staff...until this one in Parksville. l went into the store to pick up some paint chips, having already decided on a couple different tones of green, when the staff member thrusts "Colour of the Year" at me and tells me that is what I want. He didn't even know what it was I was painting! When I told him, he said he needed to go return a phone call and I didn't see him again. Very disappointing. If many people listen to him there will be a lot of October Mist Houses in town.

we popped in for a look and was helped along our way to a small purchase. we will be back for…read moresure..lotsa nice quality products and great service!!

I came here to get some paint advice the last time I was here for a wedding. I was specifically…read morelooking at the glass paints for future reference. EVERYONE in the store was super helpful.

The staff at this store are very knowledgeable, and have a lifetime of experience. Byron, in the…read moreflooring department helped me immensely with choosing lovely vinyl planking, and also provided extremely helpful recommendations about kitchen countertops, I would highly recommend any of the departments in this store - the staff are very kind and friendly, and their assistance is second to none!

We purchased vinyl plank flooring from this store. Their salesman talks a good line about how he…read morehas great installers and recommended someone to do not just our flooring but also to replace our double shower stall in the bathroom. We stupidly thought he would recommend someone who knew what they were doing. We had 3 weeks of very short working days (sometimes only 3 hours) so the job was going on and on. At the 3 week point, not one room in the house was finished. There were bits and pieces of trim left undone, bits of wood with nails lying around....and then they didn't show up at all one day. We didn't get even the courtesy of a phone call to let us know they would not be showing up. The 2nd time that happened in the same week, we'd had enough and told him it was over. He said he was too busy to show up that day because he works for a strata - that's more important. The way they treated our time showed a lack of respect. He sent his son the next day to finish the hall.....see picture - 2 3/4" inches out in a short hallway.....kind of like the carnival fun house feeling when you go down the hall because it's so crookedly laid. To date we have spent almost $1200 on finishing and redoing. And more to come - the big one with the floor having to be taken up in the hall and reinstalled. And all trim having to be redone. The carpet installer sent from the store sat here when she came to do the estimate and talked about how the last people she had worked for had not given her a big enough tip and she was not happy. We're getting carpeting from a flooring store in Parksville. Someone else is doing our bathroom. The salesman at the store does not seem too bothered at all by this. I guess it's business as usual. After speaking to the salesman about this, my husband came home to tell me that the plants were all on sale in the garden centre. But this business will not be getting another penny of my money. And people in the neighborhood who have asked how the reno is going......well, you can imagine yourself whether they will give them a try. This flooring department might be good if you are a do-it-yourselfer and do not rely on a solid (or even halfway good) recommendation.