I might need to start finding a new vet to go to, I've been having great experiences until today…read morewhen I called to make an appointment to get my female dog fixed. For context a friend had previously warned me about a secretary who seems to always have an attitude with people, thought it was just a one-off experience until today it confirmed it. When i told her the purpose of the appointment she asked me "When would you like to come?" and I said "next week in the afternoon" immediately her tone changed and with an attitude said "we only do these in the morning 7am or 8am". So I politely responded with "Okay let's do 8am next week then" and she seemed frustrated and said "I think you are not understanding, we only have second week of September available " At this moment I felt upset because why didn't she just tell me what's available instead of asking me what my preference is. Since she doesn't seem to know how to coordinate properly I asked her "okay so second week of September is open right?" And she said yes. I then asked to get Sept 9 booked for me and she got upset again and said "we only have Sept 12 open". She needs to change jobs if she doesn't like to do it properly. Learn to be more clear with your paying customers and no need to give attitude if they don't understand something, this is how you lose money. Doesn't cost much to just be nice.

My husband and I were traveling from Arizona when our dog evidently got into some marijuana or…read moresomething from our disbursed camp site. She was very sick and I wasn't sure what to do. It was a Friday night and the next morning I found this clinic was open on Saturday! We drove from Boardman to Hermiston. At first I was disappointed because they told me they don't take walk-ins. I was going to leave and try to find an emergency vet because our dog was not getting any better. But after talking to Dr. Marcum they decided to see our pup! I was so grateful and Dr. Marcum was wonderful. She took care of Lucy and she was better in no time. She also treated two ear infections we were unaware of. The price was very reasonable especially for a Saturday and non established patient.I highly recommend this clinic and especially Dr. Marcum.

They got me in the same day I called. The Groomery had a three week wait. The salon was kind of…read morecute and the two girls there were really nice and loving to my dog Charlie. I told them he was too hot with all his fur but was very concerned about what he would look like if he were completely shaved. I was assured that I didn't have to worry, that they would make him look cute. When I picked him up I was in shock. He looked horrible. Entirely shaved down to nothing except most of his head. Having given not much for direction, I won't even hold that against them as the idea of cute is subjective. The concept of a good job is not however. The lines were so choppy as if no effort to blend was taken at all. They shaved half way up his face and then just stopped. Picture submitted. The line on the back of his head isn't even kind of straight or blended. Though I appreciate the ability to get us in right away, I now know why they weren't busy. Thank you for being friendly and warm but I regret to say that we won't be back. Two stars are merely for the convenience of the appt and the friendliness of the staff, and not a one for the job that was done on my dog.

We love this amazing business. We have two large and hairy dogs and they get the best treatment…read morehere and are groomed to perfection. Highly recommend!

Be careful. We took our pup for a pre visit. A new rescue to us. They turned him out into an area…read moreof dogs and he got into it with another dog. No idea why he wasn't on a leash for this. Since they took him from us we had no idea. The crotchety owners threw him in a kennel and punished him. They called my girlfriend to come get him and drilled her down about it all. The old dingbat lady even asked if our dog had coyote in him. Strange place. Go elsewhere

I'm so glad we found Ruff INN It! We had plans to be in the tri-cities area and on one day, we…read morewere scheduled to go on a tour that did not allow dogs, so needed to find a dog sitter/boarding in the area and found glowing reviews of Ruff INN It. To schedule an appointment with Ruff INN It, you must first make an account online, which is easy to do. This account allows you to upload your dog's vaccination records and also select a date and time for when your dog needs boarding. Soon after I created this and made a request of our preferred date, an employee called me to confirm the date and asked that since we were new clients, to schedule a meet and greet, which is their policy as they want to ensure that all dogs here are well-behaved and aren't socially aggressive with others. As soon as we came into town, we visited Ruff INN It for our meet and greet where the owner took our dog to the back area to introduce her to the other dogs and see how she reacted. He then invited us to come to the back of the area and see the facility. The facility is split into three different dog groups, depending on size and activity level. Our little dog was grouped with the other small dogs. For all the areas, there's an indoor area where they can sleep in one of the many beds and get water and they all have access to the fenced backyard area with artificial turf where they can play with the toys and balls, run around and go to the bathroom. Tons of space for the babies to play in! We dropped our little girl off at her scheduled appointment and the staff let us know that they would take photos of the dogs and post it on their Facebook for owners to see. When we came to pick her up, the staff let us know how much fun she had with other dogs, playing around. The owners of Ruff INN It are the sweetest people, too. I can't say enough positive words about Ruff INN It! If you're looking for dog boarding in the tri-cities area, this is definitely the spot to go to. Thank you, Ruff INN It!

I have never met anyone so intuitive with my dog! She's a weird one. Lola is an 8 yr old GSD I…read moreadopted her a while back and she's settled in nicely but really really hate baths! She knows what's coming when the van pulls up and she goes crazy trying to get away. She calmed her right down and got her in the van. In an hour I had nice clean pup!

Tried to make an appointment but they want to ask all their questions via email instead of calling…read moreme liked I asked. Could have been a two minute call turns into hours of emails back and forth. I suggest if someone asks for a phone call, get brave and call them back.

Stacie is amazing!! Moved here from CA and was worried about grooming for both of our dogs, but…read moremost importantly our Poodle. She has been above and beyond amazing and knowledgeable. Probably the best ever!! We could not be more happy and satisfied. We highly recommended her, you will not be disappointed. Thank you Stacie for being such an amazing loving, kind, knowledgeable and talented groomer. Our dogs are obsessed with you and so are we!!

Stacy was so amazing with our dogs!! They love her and she is so kind!! Very knowledgeable and…read morehelpful!!

The Ma'am who helped us or running the business was super sweet, straight to the point, and very…read morecommunicative!! My babies came back happy and ready to play!

Kano's came to groom our cat Remus this morning, who had several mats on his chest and his hair was…read morejust SO long and out of control. She did SO good with our boy and he looks so handsome. He already looks more comfortable and happy in his "skin"

Nothing but wonderful things to say about our dog's groom here at Country Kennel Grooming. We've…read morehad some not so great experiences locally because we have a larger dog with high maintenance fur & he needs a groomer with lots of patience & care. Our dog was in pretty bad shape, unfortunately (naughty pet parents let him go too long between grooms) but he came home looking wonderful & smelling lovely. We came to the right place & we will for sure be back. Thanks, Corinna!

Great place, I was early, because I wanted to make sure I made it in time, not familiar with the…read morearea. They were good with that, gave me a time to pick up my babies, they were done right at that time, and the proprietor is awesome....definitely will be bringing my fur babies back

My dog always looks beautiful after Mariah grooms her. She is a "senior" dog and she is very gentle…read morewith her. And the stress of the car ride is eliminated! Thank you Mariah!

first time grooming for my dog who has two years old she had some mats on her butt all this was…read morediscussed what we're going to do for her They came to the house, said was not very gentle upon taking her on the bus. I was worried about that however I've never had my dog groomed before so I wasn't sure if that was normal and she might've just been anxious about the bus that should've never been on. Long story short I would love to add pictures to this review. She was only have shaved. She looked like she had a lions mane on her back. She also had one leg left on shaved or cut. The whole leg her feet were bleeding. It was recommended that I let them come and fix the horrible job that Sid had done. I absolutely no one I would ever have my dog ever again SYDNE HE IS ON THEIR LIST OF GROOMER ! When the new groomer came to fix the atrocity that said had done to my dog, I was very reluctant however, my family members were telling them to fix their mistake because I also paid $130. I really wish I could post pictures ! Never in my life whatever recommend this company ever. I would also like to call the Better Business Bureau on the groomer that's name is SID !! 0-0 stars PS THE GROOMER THAT CAME TO FIX THE JOB ALSO DID NOT UNDERSTAND HOW HE GOT IN BETWEEN HER TOES LIKE THAT I TOLD HER THEY WERE BLEEDING MAYBE THAT THAT'S HOW HE DID IT I paid $130 for this haircut. I paid $130 so very upset that I could not get any appropriate words the $130 so he would leave and then called the company Left a message and they called back within five minutes. They said it was a misunderstanding that's so wrong but they did come and fix the dog.

I could not be more pleased. Over a 50 year period I have occasionally needed to board a pet…read more Never have I or my pet been so well served. It is a comfort to know if again I need to have a pet taken care of [not just lodged] I have the perfect answer.....Penrod.

Penrod Kennels is truly exceptional!…read more Recently, I came to Walla Walla to assist my elderly mother with a major surgery. Unfortunately, just before I left, my dog and house sitter backed out. My dog Milo has stayed at a few doggy daycares and kennels here in Portland and they were okay. But not knowing long I would be gone, and that there was a chance that he could stay with me part of the time, I wasn't sure that I wanted to commit to an extended stay anywhere. I went online and reviewed 3 different Kennels in the Walla Walla valley. Of those, Penrod Kennels appeared to be the best choice. They had the highest reviews, best rates, some great photos, an informative and a detailed website that also included a tutorial video about the kennels and their self-service option. You can also tailor your dog's experience by adding 1-on-1 time, play dates, and/or pool time which were all very affordable. I was impressed! We swapped a few texts and my vet faxed a copy of Milo's vaccinations before I showed up a few days later for a tour. Troy greeted me when I arrived and he gave me the tour of their amazing facility. He's a great guy; easy-going, conscientious, knowledgeable and just plain fun to talk with. And after seeing the pool and the cascading waterfall, I wanted to stay there myself. The facility was very well maintained and clean. It didn't have the odor that other kennels and daycare facilities have. By the time I left, I knew I had made the right choice. My mother's medical issues became a little complicated, so I asked a couple of times if Milo could stay on a while longer. Each time, they were extraordinarily easy-going and accommodating which was a tremendous help to me. In the end, he ended up staying there the entire 2 weeks. And although I was feeling a little guilty about leaving him for that long, his reaction when I picked him up told me that he was just fine. Great in fact. He didn't race to greet me and then instantly pull towards my car like usual. Instead, he just bounced back forth between me, Troy and Katy, like he didn't really care if he was going home yet. I often go to Walla Walla to visit family and friends. And although I live 4 hours away in Portland, I will most likely continue to bring Milo with me to stay at Penrod Kennels.