Salesman annoyed with my questions, took my business elsewhere.!! Mancini was much more approachableread more

Needed a box spring and searched around everywhere, including marketplace. The pricing was very…read morecompetitive at New National Mattress discount. Realized when I got home that the old bed frame was too big and did t adjust down to a full from a king. Looked around and this company had the best pricing. The owner is very friendly and knowledgeable making the experience that much better! Will be coming back again

Avoid this place at all costs. After my first purchase from…read morethis store priced at $3k for a queen mattress. I was disappointed when the springs failed after only a few years of use. After dealing with them for a while they gave me store credit , I should have just walked away from this store. But I gave them another chance , I purchased a more expensive model a Tempur-pedic mattress back in October 2025. Fast forward to now the mattress is full of mold , after talking to one of the sales reps there. He informed me that this often happens if the warehouse sprung a leak and the mattress gets wet. They were going to replace it , they even brought a new mattress to my house. But once I informed them that I wanted a refund not an exchange everything changed. All of a sudden it was all my fault. The district manager Cynthia Morales, started to look for excuses asking me if the mattress protector I had on it was from them because suddenly they couldn't find the receipt. Now I have a moldy mattress sitting in my garage which now they refuse to pick up. I'm out a good amount of money and no mattress. I will be contacting " 7 on your side" which they have dealt with this company before for the same thing, a moldy mattress and a Tempur-pedic at that. I will be contacting the Better Business Bureau for the second time, I had to do that the first mattress, or they would have just ignored me. This has caused me a lot of health issues as well as my girlfriend who has asthma. I just want them to make this right, and refund me the money I spent on the mattress nothing more nothing less

This is the service and salesmanship I expect from this company…read more Yesterday (11/29/24) we visited your Alameda Location and what a failure. Came in to buy my daughter a new bed set... Left frustrated and drove straight to their competitor, Mancini's Sleepworld; see other Yelp reviews See our Reno 5 star reviews for Mattress Firm... This would have been our 3rd purchase from the brand. Good thing, after we calmed down, we came here. Well I came first, and then planned to bring my daughter the next day. But ended up in Walnut Creek Mattress Firm, see other Yelps. Quality/Quantity - Came in for the black friday sale. I started the conversation that I wanted to buy my daughter a bed set and that I have limited funds. Tiffany took the time to ask questions. Then she showed me the options. Atmosphere - Decent size location. Plenty of mall parking. Got a perfect first space. See picture of business and holiday hours. Service - Again, Tiffany did a perfect job. Patient, shared her knowledge without pressure to buy. Took the time to show me all the different options. Price - $550, affordable. Owner Comment - Congrats on your 90+ years of success with 2,400 locations and counting.

Tiffany was wonderful. She's was very informative, nice and attentive. My husband and I were very…read morehappy and super impressed with her professionalism and how great the mattress we picked. Since it's memorial weekend the sale/value was on point.

Mike made my experience seamless and enjoyable. I went to test out mattresses and he was patient,…read moreinformative, and listened to what I preferred. He even suggested timelines for discounts/sale items. I decided on a sterns and foster mattress. I couldn't have asked for a better experience.

My friend recommended Tony to me, and honestly, I was skeptical at first. The deal seemed too good…read moreto be true, but it was true!!! This was my first mattress purchase (also first non-innerspring mattress), so I took my time to read reviews and watched videos to find the one for me as I will spend the majority of my time on it. I narrowed down to a few options and went to some big name stores to try a bunch. Then I went to Tony's store, tried lying on the same mattresses, and talked with Tony. Tony was professional and not a pushy salesman. I didn't make the purchase that day. I went home and did more searching. I went back a couple weeks later, looked at the same mattress I liked, and made the purchase. Tony delivered the new mattress on the same day and threw away the old one for a very reasonable fee. I let Tony know that my apartment is on the second floor. He asked if my cousin could help (I went there with my cousin) as it was just him delivering the mattress. Of course that's not a problem at all. The whole process was smooth and pleasant. One little thing I really like about Tony. When he entered my apartment, he saw me changing into my indoor slippers, and he immediately took his shoes off. I wasn't expecting him to do that at all. That simple gesture just shows that Tony is very considerate and respectful to your place/stuff. My other friend also purchased a mattress at Tony's store through my recommendation and loving his new mattress. If you are looking for a new mattress, this is the place! Tony has a great selection of brands and models with unbeatable prices! I got a Tempur-Pedic ProAdap medium and I love it! Thank you Tony!

Tony is the best. Great prices and he's just an honest dude. He had every tempurpedic.read more

I had the absolute pleasure of working with Charles. From the moment I walked in, he was kind,…read moreattentive, and made me feel like a valued customer. He kept me well-informed throughout the process and gave me the space to make decisions that best fit my needs and budget. I especially appreciated that he did not use any high-pressure or sales tactics. After explaining my situation, I chose an Extra Firm Twin XL Stearns & Foster. While it was at the top of my budget, Charles made me feel confident in my decision and reassured me about exchange options if needed. My husband and I are very happy with the mattress so far and plan to return soon to explore upgrading his side and ultimately getting the Split California King. All in all, thank you to Charles for making this such a positive experience. Purchasing a mattress is a significant investment, and it feels great to be confident in that decision. Shoutout as well to Kenny for his excellent and friendly customer service!

This afternoon, I visited this store with my elderly mother. She was looking for a mattress, but…read moreunfortunately, the only salesperson on the floor was not having a good day. He was very rude and condescending; he was not friendly at all and became irritated when we asked questions. About four years ago, I purchased a Tempur-Pedic bed from this store, and another salesperson, Charles, was very helpful, knowledgeable, and friendly. Nothing compares to my experience today."

Service is great, the employees greet as you walk in! After look around one of the employees ask if…read moreI was looking anything in particular? And was looking for a dresser and he show me in a big tablet screen they have of all kind of models. I got to choose color and size and type of dresser I wanted!! End up getting one and was on promo at the time I was there. They do credit program/ financing if you want to build your credit 3 month pay off!! Can change on season o promotion be aware. The value I got the dresser was great for my wife!!

My husband and I bought a queen size bedroom set, no mattress, 2 night stands, the tall chest…read moredresser. We also ordered a kitchen table set. We ordered the furniture in November 2024, received it December 2024. Then we ordered the wide dresser with mirror to complete the set in march 2025. We received it in April 2025. Upon moving the tall dresser in our bedroom not even 2 feet, the leg broke off. I called DFW and their 1st response was "Oh your dresser is not under warranty." Of course I was mad and said that it was ridiculous and POOR POOR quality for the leg to just break off and only had the furniture for 4 months!!! Mind you my previous bedroom set I got rid of I had for over 25 years - Cherry wood (the real wood). Of course I regretted buying this furniture. So with some back and forth the guy says bring the dresser to us and they will ship to manufacturer and "see what they can do". Not reassuring. So my husband took the dresser down on a Tuesday, then the people at the warehouse say, we need you to bring it back on Thursday, as if they couldn't just store 1 broke dresser for 2 days, but whatever. So they send it back, the guys says the dresser should be ready in 2 weeks. 4 weeks go by, no word from them, so I call, the guy at DFW says oh let me check and can I call him back. I said no, you have had my dresser for over a month, and have made no attempt to give me a courtesy call and I expected him to call me back especially since it had been over 4 weeks it was with manufacturer. Overall, the quality of furniture is POOR, and cheaply made, I think Ikea might of offered some better quality furniture. I would not recommend DFW for furniture to anyone. I didn't like that they were quick to be dismissive and had to go back and forth about getting the 4 month old dresser to be returned and fixed, and on top of everything they didn't even try to offer me nothing.

John Hoffman is an exceptional and knowledgeable store manager. John simplified the complex process…read moreof buying a new mattress set. His keen listening skills and relaxed demeanor enabled us to quickly identify the right mattress that met our specific personal needs. Thank you Mancini's Sleepworld and a huge thank you to John Hoffman ! Donna J.

My husband and I walked into Mancini Sleepworld to test out a DreamCloud mattress. We came in with…read morethe idea of buying the online bundle and just wanted to get a feel for it. Our customer service rep, Rob, was amazing! He directed us to the DreamCloud and then also gently helped us explore other options that gave us a similar feel for a better price. He saved us over $1000 plus threw in some extras as well. Thank you so much Rob for helping us find our perfect next match! - Amanda, @MrsCaliforniaBlackUnitedStates 2026